1/5
GooglePathetic, they completely disregard emails and have ignored issues in our flat such as water leaking through the walls when it rains or having literal BLACK MOULD growing on our walls.
Trusted Agent profile · Aberdeen
DJ Alexander Aberdeen reviews
★★★★★
1,960 reviews across 2 platforms
Neo House Riverside Drive, Aberdeen, AB11 7DG
DJ Alexander's office in Aberdeen, at Neo House Riverside Drive, is rated 4.2 out of 5 across 1,960 reviews on two platforms, including 422 Google reviews rated 3.4.
Reviews
Every review we hold for the Aberdeen office, from every platform, shown as written. First names only.
Google5/5
GoogleSatisfied with agent's(Gill Annand) friendly, consistent and timely feedback.
Agent replied · 13 June 2024
Dear Grace, Thank you for taking the time to review Stonehouse and specifically the work done by Gill in our Lettings Team. We really appreciate the lovely words. Kind regards, Customer Care Team
1/5
GoogleI can’t stand this renting agency I don’t want to use the word “useless” but for real I can’t believe these people will come for property review and they never take any action of any of our complains. It’s so appalling!! I wish I read the reviews before I took this.
5/5
TrustpilotResponsive maintenance team
Norman MacLean has been really responsive and helpful whenever we've called to get issues with the flat we're renting fixed. He always does his best to keep the fairly complex works done as soon as possible.
5/5
TrustpilotAmazing service
Amazing service, first class communication and our flat was let within a week. Can’t recommend them enough.
Agent replied · 12 June 2024
Hi Nicola, thanks for the great review!
5/5
TrustpilotFixing lights
Responsive service from Dale Barr regarding getting someoke to fix internal and external lighting to a high standard.
Agent replied · 12 June 2024
Hi Frederick, thank you for the great review!
1/5
GoogleIf bought over from Stonehouse Lettings, we still have no recovered the money they are due us. It’s an absolute joke.
5/5
GoogleI have always received a great service from Stonehouse, especially from Gill Annand, who is very professional helpful and friendly lady who goes over and above to help.
1/5
TrustpilotTerrible people
Terrible people, terrible service
Agent replied · 12 June 2024
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into any further or help you. Kind regards, Richard Tierney, Director of Customer Service
5/5
TrustpilotSatisfactory
I am quite satisfied with your services and will always be will to introduce others to you..
Agent replied · 12 June 2024
Hi, thank you for the great review!
1/5
TrustpilotShocking company when you come to your…
Shocking company when you come to your end of lease, they make big business out of ripping people off with extraordinary fees to clean after you clean and their whole objective is to keep the deposits Old school methods, clearly the manager of that department gets a big bonus
5/5
TrustpilotBest experience of viewing
Best experience of viewing, throughout information about the flat we got from Property manager Donna Baird.
Agent replied · 12 June 2024
Hi Nandlal, thank you for the great review!
5/5
TrustpilotDJ is my letting agent and delighted…
DJ is my letting agent and delighted with the response and service that they are offering.Helped coordinate several matters with my landlord on time and very prompt, including a tenancy extension recently.
5/5
GoogleI have been working with Debbie Law of Stonehouse lettings and found her to be exceptional at her job always willing to go that extra mile
5/5
TrustpilotGreat support for end of tenancy notice
They have been very professional and helpful during our end of tenancy formalities. They made it smooth process with Landlord and helped us to extend our end date under some unforeseen circumstances.
1/5
GoogleWorst company in Aberdeen
Agent replied · 13 June 2024
Dear Patrycja, I’m sorry to hear that you have only rated us one star. We appreciate your feedback, if you would like to discuss this further please contact our Managing Director, Aileen Merchant via email aileen.merchant@stonehouseproperty.co.uk. I will ensure your feedback is forwarded to the relevant department so we can improve services in the future. Kind regards, Customer Care Team
5/5
GoogleLovely experience. They went above and beyond and their understanding towards my situation was outstanding. I highly recommend them.
Agent replied · 13 June 2024
Good afternoon Jen, Thank you for the positive feedback! I will ensure it is passed onto the rest of the team. Kind regards, The Stonehouse Team
5/5
TrustpilotSo helpful!
I had a call with Amber and she was so lovely and patient with me (I asked about a long list of properties!) She was very helpful, glad I had her to ask questions to
1/5
TrustpilotFixflo
My bathroom hasn't been working since the 17th of May.I've created the fixflo emergency, but still 0 news on when it's going to be corrected.
1/5
GooglePrior to Covid any maintenance issues were dealt with in reasonable time. Now they're not interested, you call/email, send them pics/videos, nothing get's done.
1/5
TrustpilotUseless
Useless. Looking at two properties to rent. Haven't heard anything from them despite emails ,phone calls and leaving a message with them. I cannot understand why anybody who wanted to rent their property out would go to this company.
5/5
GoogleThe staff I dealt with were very efficient and polite. No problems.
Agent replied · 13 June 2024
Good morning Pauline, Thank you so much leaving such lovely feedback. We really appreciate it. Kind regards, Stonehouse Lettings
5/5
TrustpilotWe are early in the process but I have…
We are early in the process but I have been very impressed so far with the prompt and helpful service from Angus Fisher. The phone was answered immediately and his email responses have been very timeous and appreciated
5/5
GoogleHave had a great experience so far with Jemma Watt, very prompt to reply to queries and has provided excellent service so far!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
