Trusted Agent profile · Aberdeen
★★★★★
1,960 reviews across 2 platforms
Neo House Riverside Drive, Aberdeen, AB11 7DG
DJ Alexander's office in Aberdeen, at Neo House Riverside Drive, is rated 4.2 out of 5 across 1,960 reviews on two platforms, including 422 Google reviews rated 3.4.
Every review we hold for the Aberdeen office, from every platform, shown as written. First names only.
5/5
TrustpilotVery please with all the information…
Very please with all the information provided with Mark, he was very clear and patient with all my enquiries regarding a flat application process.Thanks MarkDavid
Hi David, thank you for the great review!
5/5
GoogleJust starting a tennacy and the process was simple Jemma that i spike to was very good at keeping me informed and able to answer the millins of questions i had for her
5/5
TrustpilotHeather was brilliant
Heather was brilliant. She was very patient every step.
1/5
TrustpilotWorst letting agent
Worst letting agent I've ever been with. Ignored and even CLOSED complaints without responding. Left me with no heating. Didn't give a damn about losing a paying tenant. Avoid!!
Hi Andrew, we apologise your feedback has gone unattended for so long, we've only just become aware of this review. Even thought it's been a few months, we'd really like to speak to speak to you to see if we can help and to understand how we can improve. If you would be interested in chatting, please free feel to contact our Associate Director Rob Trotter on robtrotter@djalexander.co.uk and he will make your query a priority. Many thanks.
5/5
TrustpilotWe were assisted by Keiran and Sandie…
We were assisted by Keiran and Sandie on securing our property and can not thank both of them enough, both super helpful and efficient. Turn around time and communication was spot on and can’t wait to move in. Thanks again!
5/5
TrustpilotSuper fast service from Dale at DJ’s…
Super fast service from Dale at DJ’s within ten mins sent out a contractor for my gammy sink! Cheers Dale!
Hi Scott, thanks for the great feedback.
5/5
TrustpilotGreat Customer service with Quick and Simple Application process.
My experience with DJ Alexander was great and effortless. Throughout every phase: flat searching, viewing, application to finally handing over the flat everyone was fast, corteous and professional. Colin D. was a great help throughout the whole process. He answered all of my many questions during my first viewing and was very knowledgeable about the property.
5/5
TrustpilotExcellent service and excellent staff.
Excellent service and excellent staff
Hi, thanks for the great review.
5/5
TrustpilotVery helpful everything went smoothly a…
Very helpful everything went smoothly a few repairs to be done but was sorted very quickly
Hi Annette, thanks for the great feedback.
5/5
TrustpilotGreat Edinburgh Staff!
Dionne over at the Edinburgh branch was fantastic! Tireless in their efforts to navigate a change in a current lease, I greatly appreciate how kind, considerate and professional they were with me from start to finish. Definitely recommend!
1/5
GoogleIt’s very bad service , late in response and not recommend it.
Dear Sa, I’m sorry to hear that you have only rated us one star. We appreciate your feedback, if you would like to discuss this further please contact our Managing Director, Aileen Merchant via email aileen.merchant@stonehouseproperty.co.uk. I will ensure your feedback is forwarded to the relevant department so we can improve services in the future. Kind regards, Customer Care Team
1/5
GoogleTerrible company steer clear at all costs, they are ripp off merchents
Dear David, I’m sorry to hear that you have only rated us one star. We appreciate your feedback, if you would like to discuss this further please contact our Managing Director, Aileen Merchant via email aileen.merchant@stonehouseproperty.co.uk. I will ensure your feedback is forwarded to the relevant department so we can improve services in the future. Kind regards, Customer Care Team
5/5
GoogleI was assisted by Gill who was fantastic. First class service.PositiveResponsiveness, Professionalism
Dear Tammy, Thank you for taking the time to review Stonehouse and specifically the work done by Gill in our Lettings Team. We really appreciate the lovely words. Kind regards, Customer Care Team
1/5
TrustpilotTerrible
Terrible. Terrible. Terrible service.
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
1/5
TrustpilotProbably the worst agents in Scotland I…
Probably the worst agents in Scotland I have ever dealt with Mr Alexander should be ashamed- please use an independent agency instead (including landlords!)
Hi Chris, you have not left any details so I cannot reach out and get a fuller understanding of what your issues are. I will leave my details and would ask you to reach out to me. Steverobbins@djalexander.co.uk
5/5
TrustpilotQuick and Efficient
Another quick and efficient sourcing of tenants for me by DJ Alexander. Much appreciated!
Hi, thanks for the great feedback.
5/5
TrustpilotIt was great that you managed to get a…
It was great that you managed to get a tenant in place so quickly
Hi, thanks for the great feedback.
5/5
TrustpilotHi, Thanks for your wonderful support you are always approachable
Hi,THanks for your wonderful support.
Hi, Thanks for the great feedback. I will make sure to pass this onto the team. Kind regards, Richard Tierney
5/5
GoogleFinding a rental as an expat was challenging and the process made much easier by Maureen, Kendal and Jemma assisting us in the process in securing the property we wanted to rent.
5/5
GoogleHannah Niven attended us and was very friendly and professional
Dear Jose, Thank you for taking the time to review Stonehouse and specifically the work done by Hannah in our Lettings Team. We really appreciate the lovely words. Kind regards, Customer Care Team
1/5
GoogleBoth landlords and tennants should make every effort to avoid. The competency crisis is real...
5/5
TrustpilotTop notch
Friendly , helpful and easy to contact and speak to. Really recommend this company
Hi, thanks for the great review.
5/5
TrustpilotThanks Mr Ahmad Alsheikh for your…
Thanks Mr Ahmad Alsheikh for your excellent service,
Hi, thanks for the great review. I will make sure to pass this feedback on to Ahmad.
5/5
GoogleCalum Sinclair continues to provide an excellent service. Most recent end of tenancy has been seamless.PositiveProfessionalism
Dear Ian, Thank you for taking the time to review Stonehouse and specifically the work done by Calum in our Property Management Team. We really appreciate the lovely words. Kind regards, Customer Care Team
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