Trusted Agent profile · Aberdeen
★★★★★
1,960 reviews across 2 platforms
Neo House Riverside Drive, Aberdeen, AB11 7DG
DJ Alexander's office in Aberdeen, at Neo House Riverside Drive, is rated 4.2 out of 5 across 1,960 reviews on two platforms, including 422 Google reviews rated 3.4.
Every review we hold for the Aberdeen office, from every platform, shown as written. First names only.
3/5
TrustpilotWe had to do all the local research and…
We had to do all the local research and felt all you wanted was us to do was give you an easy life.... That Good whatever company you deal with was a complete and utter waste of time and effort, awful company and disrespectful treatment.
5/5
TrustpilotWashing Machine Issue
Quick turnaround for washing machine problem, many thanks to David Harcus for the assistance.
5/5
TrustpilotNice people
Amber from DJ Alexander was very helpful and took time to explain the Scottish letting system, which I am new to.
Hi, thanks for the great review, I will make sure to pass this onto Amber.
5/5
TrustpilotHelpful Property Managers
I viewed a property to rent at quite short notice. The flat had only just appeared on the market, and I managed to arrange a viewing through DJ Alexander the next afternoon. I met with Colin the property manager, who was professional and helpful in answering all the questions I had about the flat. He was quick in responding to my emails after viewing the flat.
1/5
GoogleHonestly they worst letting agency. Won't help you ever when there is something wrong with the property. Is the worst at human communicating. Took me a full month to get in contact with anyone. Honestly don't go with them they are so bad!
5/5
TrustpilotReally good customer service
Really good customer service, Mark Hall was very helpful talking me through suitable properties and arranging viewing times.
5/5
TrustpilotThank you Sandie Whyte, A loud shout out to you for quick responses
I am very please and impressed by the professionalism and speed at which Sandie Whyte operated throughout the process
Thanks for the great review, I will pass this onto Sandie.
4/5
TrustpilotVery helpful staff team and…
Very helpful staff team and arrangements made smoothly
Thanks for the great review. I will pass this onto the team.
5/5
TrustpilotGood
Pleasant and helpfull
Thank you, Amjad, for this excellent review. We will pass this onto the Team.
1/5
GoogleAwful company. Avoid if possible. Will not give a reference until you have handed in a tenancy termination in an attempt to force you to stay with them.
Dear Paul, I’m sorry to hear that you have only rated us one star. We appreciate your feedback, if you would like to discuss this further please contact our Managing Director, Aileen Merchant via email aileen.merchant@stonehouseproperty.co.uk. I will ensure your feedback is forwarded to the relevant department so we can improve services in the future. Kind regards, Customer Care Team
4/5
GoogleJackie Stewart often assisted me with information as I have never rented before and not used old-style storage heaters for decades. Always prompt and polite with her replies.
Dear Wendy, Thank you for taking the time to review Stonehouse and specifically the work done by Jackie in our Property Management Team. We really appreciate the lovely words. Kind regards, Customer Care Team
4/5
GoogleUpside great market intelligence from Natalie. Quick to find prospective tenants. Staff helpful. Downside contact person changed 3 times in first two weeks. Continuity suffered as a result.PositiveProfessionalism
Dear Gerry, Thank you for taking the time to review Stonehouse and specifically the work done by Natalie in our Lettings Team. We really appreciate the lovely words. Kind regards, Customer Care Team
5/5
Trustpilotcurrently renting with djalexander and…
currently renting with djalexander
Thank you, Hazzan, for this excellent review. We will pass this onto the Team.
1/5
TrustpilotBetter Manage yourself.
Totally unreliable, unreachable and unprofessional. My suggestion don't fall into the trap and save yourself from the headache.
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
1/5
GoogleClaimed entire deposit back, admitted it wasn't even reasonable and I'd win a dispute, but just made things difficult. Waited as long as possible (29 days) to file the dispute. Landlord's fault but I can't complaint against the landlord, so next best thing.
5/5
TrustpilotExcellent - do not hesitate to rent with them
Prompt every step of the process, very kind, very professional agency. Fully recommend
Hi, thanks for the feedback. I will make sure to pass this onto the team.
5/5
TrustpilotHarry from Customer Service was so helpful!
I called and Harry from Customer Service was so helpful and very kind! I am very impressed with the customer service!
Hi, thanks for the great feedback and I am glad Harry was able to help.
5/5
GoogleHad the pleasure of dealing with Michelle Fraser @ stonehouse. Couldn't have been more helpful. A real pleasure to deal with.
Dear Rikki, Thank you for taking the time to review Stonehouse and specifically the work done by Michelle in our Property Management Team. We really appreciate the lovely words. Kind regards, Customer Care Team
5/5
TrustpilotCaring agents
I’d like to start by saying that every member of staff I dealt with were extremely friendly and nothing was too much, even when I was pestering them with pernickety questions. Laura in the lease department worked very hard to have my agreement completed quickly for which I’m incredibly grateful. It gives me confidence for an excellent future tenant/agent relationship.
5/5
TrustpilotKirsty Macdonald Review
DJ Alexander are the first company I have rented through and have been nothing short of amazing. Any issues I have had, like a leak from the flat above, they have resolved instantly and made me feel less stressed. Their customer service is second to none and I’d love to stay with DJ Alexander in the future. Thank you for such a positive experience.
4/5
TrustpilotBecause you are well organised
Because you are well organised , with good experience, trustworthy.Thanks
Thanks for the great review. We will pass this onto the team.
5/5
TrustpilotThe service was seamless and response…
The service was seamless and response was quick and precise
Thanks for the great review. I will make sure to pass this onto the team.
5/5
TrustpilotStephanie our property manager had just…
Stephanie our property manager had just been excellent. Her communication and patience with us have been brilliant.
Hi, thanks for the great review. I will make sure we pass this on to Stephanie.
5/5
GoogleExcellent service, their staff is really helpfull, friendly and patient, good comunication, they replied to all our inquires fast and clear. definitely a great experience. I could move in to the flat within 4 days.
Good morning Grecia, Thank you so much for the lovely comments. We are glad you were happy with the service. Hope you are enjoying you're new home :) Kind regards, The Stonehouse Team
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