5/5
TrustpilotExcellent service and excellent staff.
Excellent service and excellent staff
Agent replied · 12 June 2024
Hi, thanks for the great review.
Trusted Agent profile · Aberdeen
DJ Alexander Aberdeen reviews
★★★★★
1,966 reviews across 2 platforms
Neo House Riverside Drive, Aberdeen, AB11 7DG
Part of DJ Alexander, see every office.
DJ Alexander's office in Aberdeen, at Neo House Riverside Drive, is rated 4.2 out of 5 across 1,966 reviews on two platforms, including 422 Google reviews rated 3.4.
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Reviews
Every review we hold for the Aberdeen office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotVery helpful everything went smoothly a…
Very helpful everything went smoothly a few repairs to be done but was sorted very quickly
Agent replied · 12 June 2024
Hi Annette, thanks for the great feedback.
1/5
GoogleIt’s very bad service , late in response and not recommend it.
Agent replied · 13 June 2024
Dear Sa, I’m sorry to hear that you have only rated us one star. We appreciate your feedback, if you would like to discuss this further please contact our Managing Director, Aileen Merchant via email aileen.merchant@stonehouseproperty.co.uk. I will ensure your feedback is forwarded to the relevant department so we can improve services in the future. Kind regards, Customer Care Team
1/5
GoogleTerrible company steer clear at all costs, they are ripp off merchents
Agent replied · 13 June 2024
Dear David, I’m sorry to hear that you have only rated us one star. We appreciate your feedback, if you would like to discuss this further please contact our Managing Director, Aileen Merchant via email aileen.merchant@stonehouseproperty.co.uk. I will ensure your feedback is forwarded to the relevant department so we can improve services in the future. Kind regards, Customer Care Team
5/5
GoogleI was assisted by Gill who was fantastic. First class service.PositiveResponsiveness, Professionalism
Agent replied · 13 June 2024
Dear Tammy, Thank you for taking the time to review Stonehouse and specifically the work done by Gill in our Lettings Team. We really appreciate the lovely words. Kind regards, Customer Care Team
1/5
TrustpilotTerrible
Terrible. Terrible. Terrible service.
Agent replied · 12 June 2024
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
1/5
TrustpilotProbably the worst agents in Scotland I…
Probably the worst agents in Scotland I have ever dealt with Mr Alexander should be ashamed- please use an independent agency instead (including landlords!)
Agent replied · 12 June 2024
Hi Chris, you have not left any details so I cannot reach out and get a fuller understanding of what your issues are. I will leave my details and would ask you to reach out to me. Steverobbins@djalexander.co.uk
5/5
TrustpilotQuick and Efficient
Another quick and efficient sourcing of tenants for me by DJ Alexander. Much appreciated!
Agent replied · 12 June 2024
Hi, thanks for the great feedback.
5/5
TrustpilotIt was great that you managed to get a…
It was great that you managed to get a tenant in place so quickly
Agent replied · 12 June 2024
Hi, thanks for the great feedback.
5/5
TrustpilotHi, Thanks for your wonderful support you are always approachable
Hi,THanks for your wonderful support.
Agent replied · 12 June 2024
Hi, Thanks for the great feedback. I will make sure to pass this onto the team. Kind regards, Richard Tierney
5/5
GoogleFinding a rental as an expat was challenging and the process made much easier by Maureen, Kendal and Jemma assisting us in the process in securing the property we wanted to rent.
5/5
GoogleHannah Niven attended us and was very friendly and professional
Agent replied · 13 June 2024
Dear Jose, Thank you for taking the time to review Stonehouse and specifically the work done by Hannah in our Lettings Team. We really appreciate the lovely words. Kind regards, Customer Care Team
5/5
TrustpilotTop notch
Friendly , helpful and easy to contact and speak to. Really recommend this company
Agent replied · 12 June 2024
Hi, thanks for the great review.
1/5
GoogleBoth landlords and tennants should make every effort to avoid. The competency crisis is real...
5/5
TrustpilotThanks Mr Ahmad Alsheikh for your…
Thanks Mr Ahmad Alsheikh for your excellent service,
Agent replied · 12 June 2024
Hi, thanks for the great review. I will make sure to pass this feedback on to Ahmad.
5/5
GoogleCalum Sinclair continues to provide an excellent service. Most recent end of tenancy has been seamless.PositiveProfessionalism
Agent replied · 13 June 2024
Dear Ian, Thank you for taking the time to review Stonehouse and specifically the work done by Calum in our Property Management Team. We really appreciate the lovely words. Kind regards, Customer Care Team
1/5
GooglePathetic, they completely disregard emails and have ignored issues in our flat such as water leaking through the walls when it rains or having literal BLACK MOULD growing on our walls.
5/5
GoogleSatisfied with agent's(Gill Annand) friendly, consistent and timely feedback.
Agent replied · 13 June 2024
Dear Grace, Thank you for taking the time to review Stonehouse and specifically the work done by Gill in our Lettings Team. We really appreciate the lovely words. Kind regards, Customer Care Team
1/5
GoogleI can’t stand this renting agency I don’t want to use the word “useless” but for real I can’t believe these people will come for property review and they never take any action of any of our complains. It’s so appalling!! I wish I read the reviews before I took this.
5/5
TrustpilotResponsive maintenance team
Norman MacLean has been really responsive and helpful whenever we've called to get issues with the flat we're renting fixed. He always does his best to keep the fairly complex works done as soon as possible.
5/5
TrustpilotAmazing service
Amazing service, first class communication and our flat was let within a week. Can’t recommend them enough.
Agent replied · 12 June 2024
Hi Nicola, thanks for the great review!
5/5
TrustpilotFixing lights
Responsive service from Dale Barr regarding getting someoke to fix internal and external lighting to a high standard.
Agent replied · 12 June 2024
Hi Frederick, thank you for the great review!
1/5
GoogleIf bought over from Stonehouse Lettings, we still have no recovered the money they are due us. It’s an absolute joke.
5/5
GoogleI have always received a great service from Stonehouse, especially from Gill Annand, who is very professional helpful and friendly lady who goes over and above to help.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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Tell us what you need and we'll put you in touch. DJ Alexander hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Aberdeen.
