1/5
GoogleHonestly they worst letting agency. Won't help you ever when there is something wrong with the property. Is the worst at human communicating. Took me a full month to get in contact with anyone. Honestly don't go with them they are so bad!
Trusted Agent profile · Aberdeen
DJ Alexander Aberdeen reviews
★★★★★
1,966 reviews across 2 platforms
Neo House Riverside Drive, Aberdeen, AB11 7DG
Part of DJ Alexander, see every office.
DJ Alexander's office in Aberdeen, at Neo House Riverside Drive, is rated 4.2 out of 5 across 1,966 reviews on two platforms, including 422 Google reviews rated 3.4.
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Reviews
Every review we hold for the Aberdeen office, from every platform, shown as written. First names only.
Google5/5
TrustpilotThank you Sandie Whyte, A loud shout out to you for quick responses
I am very please and impressed by the professionalism and speed at which Sandie Whyte operated throughout the process
Agent replied · 12 June 2024
Thanks for the great review, I will pass this onto Sandie.
4/5
TrustpilotVery helpful staff team and…
Very helpful staff team and arrangements made smoothly
Agent replied · 12 June 2024
Thanks for the great review. I will pass this onto the team.
5/5
TrustpilotGood
Pleasant and helpfull
Agent replied · 12 June 2024
Thank you, Amjad, for this excellent review. We will pass this onto the Team.
1/5
GoogleAwful company. Avoid if possible. Will not give a reference until you have handed in a tenancy termination in an attempt to force you to stay with them.
Agent replied · 13 June 2024
Dear Paul, I’m sorry to hear that you have only rated us one star. We appreciate your feedback, if you would like to discuss this further please contact our Managing Director, Aileen Merchant via email aileen.merchant@stonehouseproperty.co.uk. I will ensure your feedback is forwarded to the relevant department so we can improve services in the future. Kind regards, Customer Care Team
4/5
GoogleJackie Stewart often assisted me with information as I have never rented before and not used old-style storage heaters for decades. Always prompt and polite with her replies.
Agent replied · 13 June 2024
Dear Wendy, Thank you for taking the time to review Stonehouse and specifically the work done by Jackie in our Property Management Team. We really appreciate the lovely words. Kind regards, Customer Care Team
4/5
GoogleUpside great market intelligence from Natalie. Quick to find prospective tenants. Staff helpful. Downside contact person changed 3 times in first two weeks. Continuity suffered as a result.PositiveProfessionalism
Agent replied · 13 June 2024
Dear Gerry, Thank you for taking the time to review Stonehouse and specifically the work done by Natalie in our Lettings Team. We really appreciate the lovely words. Kind regards, Customer Care Team
5/5
Trustpilotcurrently renting with djalexander and…
currently renting with djalexander
Agent replied · 12 June 2024
Thank you, Hazzan, for this excellent review. We will pass this onto the Team.
1/5
TrustpilotBetter Manage yourself.
Totally unreliable, unreachable and unprofessional. My suggestion don't fall into the trap and save yourself from the headache.
Agent replied · 12 June 2024
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
1/5
GoogleClaimed entire deposit back, admitted it wasn't even reasonable and I'd win a dispute, but just made things difficult. Waited as long as possible (29 days) to file the dispute. Landlord's fault but I can't complaint against the landlord, so next best thing.
5/5
TrustpilotExcellent - do not hesitate to rent with them
Prompt every step of the process, very kind, very professional agency. Fully recommend
Agent replied · 12 June 2024
Hi, thanks for the feedback. I will make sure to pass this onto the team.
5/5
TrustpilotHarry from Customer Service was so helpful!
I called and Harry from Customer Service was so helpful and very kind! I am very impressed with the customer service!
Agent replied · 12 June 2024
Hi, thanks for the great feedback and I am glad Harry was able to help.
5/5
GoogleHad the pleasure of dealing with Michelle Fraser @ stonehouse. Couldn't have been more helpful. A real pleasure to deal with.
Agent replied · 13 June 2024
Dear Rikki, Thank you for taking the time to review Stonehouse and specifically the work done by Michelle in our Property Management Team. We really appreciate the lovely words. Kind regards, Customer Care Team
5/5
TrustpilotCaring agents
I’d like to start by saying that every member of staff I dealt with were extremely friendly and nothing was too much, even when I was pestering them with pernickety questions. Laura in the lease department worked very hard to have my agreement completed quickly for which I’m incredibly grateful. It gives me confidence for an excellent future tenant/agent relationship.
5/5
TrustpilotKirsty Macdonald Review
DJ Alexander are the first company I have rented through and have been nothing short of amazing. Any issues I have had, like a leak from the flat above, they have resolved instantly and made me feel less stressed. Their customer service is second to none and I’d love to stay with DJ Alexander in the future. Thank you for such a positive experience.
4/5
TrustpilotBecause you are well organised
Because you are well organised , with good experience, trustworthy.Thanks
Agent replied · 12 June 2024
Thanks for the great review. We will pass this onto the team.
5/5
TrustpilotThe service was seamless and response…
The service was seamless and response was quick and precise
Agent replied · 12 June 2024
Thanks for the great review. I will make sure to pass this onto the team.
5/5
TrustpilotStephanie our property manager had just…
Stephanie our property manager had just been excellent. Her communication and patience with us have been brilliant.
Agent replied · 12 June 2024
Hi, thanks for the great review. I will make sure we pass this on to Stephanie.
5/5
GoogleExcellent service, their staff is really helpfull, friendly and patient, good comunication, they replied to all our inquires fast and clear. definitely a great experience. I could move in to the flat within 4 days.
Agent replied · 13 June 2024
Good morning Grecia, Thank you so much for the lovely comments. We are glad you were happy with the service. Hope you are enjoying you're new home :) Kind regards, The Stonehouse Team
4/5
GoogleVery Good experience with Gill at Stonehouse Lettings. She answered all of my questions and got back to all my emails and queries promptly. This made the referencing process go smoothly. I would recommend this service and thank the lovely Gill.
5/5
TrustpilotEnd to end process was very smooth.
End to end process was very smooth.Good communication, documentation
Agent replied · 12 June 2024
Thanks for the great review. We will pass this onto the team.
5/5
TrustpilotFriendly & Helpful
Friendly & Helpful. Thanks Sorcha! Lee
5/5
GoogleThank you very much for all your help. You have made the whole process easy and stress free. Really appreciate all your help and hard work! Excellent service provided by Gill Annand!, I can totally recommend the team.
5/5
GoogleVery professional, had no issues at all. Easy to organise viewings, and went out of their way to make everything as simple as possible.
Agent replied · 13 June 2024
Dear Mr Harris, Thank you for taking the time to review Stonehouse Lettings. We really appreciate the lovely words. Kind regards, Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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Tell us what you need and we'll put you in touch. DJ Alexander hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Aberdeen.
