5/5
TrustpilotThe viewing experience is really good
The viewing experience is really good. And the staff is professional.
Agent replied · 12 June 2024
Thank you, Quanyi, for this excellent review. We will pass this onto the Team.
Trusted Agent profile · Aberdeen
DJ Alexander Aberdeen reviews
★★★★★
1,973 reviews across 2 platforms
Neo House Riverside Drive, Aberdeen, AB11 7DG
Part of DJ Alexander, see every office.
DJ Alexander's office in Aberdeen, at Neo House Riverside Drive, is rated 4.2 out of 5 across 1,973 reviews on two platforms, including 422 Google reviews rated 3.4.
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Tell us what you need and we'll put you in touch. DJ Alexander hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Aberdeen.
Reviews
Every review we hold for the Aberdeen office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotGreat service from DJ Alexander
It's my first time renting an apartment in the UK. DJ Alexander made the whole process very easy and comfortable! I am so glad I chose DJ Alexander as my agency. I particularly want to thank my Property Manager - Giulia Ceccarelli! She has been very helpful and always there when I had a problem or question. I am very grateful for all of her help!
5/5
TrustpilotKieran Mooney…
Kieran Mooney provided great attentive and fast service
Agent replied · 12 June 2024
Thank you, Jirlandia, for this excellent review. We will pass this onto Kieran.
2/5
TrustpilotVarious issues with the property
Various issues with the property. Very slow response times during the application process and also reacting to these issues. Having to live with certain faults to the property due to no reply from the company.
Agent replied · 12 June 2024
Hi Bryan, thanks for feedback and I am happy to assist you with any issues you are having. If you can please contact me direct on richardtierney@djalexander.co.uk, I can help you, kind regards, Richard Tierney, Head of Customer Experience.
5/5
TrustpilotI will give this five stars for Kieran…
I will give this five stars for Kieran Mooney. He was very helpful.
Agent replied · 12 June 2024
Thank you, Osman, for this excellent review. We will pass this onto Kieran and the Team.
5/5
GoogleRecently had the pleasure of dealing with Natalie from Stonehouse lettings to get my flat on the rental Market, she provided a quick and easy service, from an email I sent on the Wednesday afternoon, the flat was live on the rental market by Friday ! Highly recommend using Stonehouse lettings
5/5
GoogleMy partner and I viewed the flat we currently rent with Gill and she was extremely helpful during our viewing, especially as we are both first time renters. Gill and the rest of the Stonehouse team have been very helpful with any issues we have had since moving into our flat.
5/5
TrustpilotA great rental experience with Gill and Georgia of DJ Alexander and…
Gill and Georgia of DJ Alexander and very helpful and nice. They reply the email super quick and willing to help me in all aspect and made the rental smooth and easy. Their advise are professional too. We can't believe we can rent a flat we want so quick and smooth. Thank you so much.
5/5
TrustpilotI will always recommend DJ Alexzandra…
I will always recommend DJ Alexzandra they’re are the best letting agents
Agent replied · 12 June 2024
Thank you, Akewushola, for this excellent review. We will pass this onto the Team.
5/5
TrustpilotThe best letting agency experience so…
The best letting agency experience so far. Very professional and helpful staff, everything was handled with understanding and care from the beginning till the end of the letting. Couldn’t recommend more!
Agent replied · 12 June 2024
Thanks for the great review
1/5
GoogleI didn't even think to look at the reviews before renting, unfortunately we fell in love with the property we wanted to rent and such a shame this awful company was managing it!! It's caused so much stress and upset. Bad customer service, awful communication, rude employees, slow service if something goes wrong and would never use again, no matter how nice somewhere is!NegativeResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotAwesome Service
Great rent process, the goodlord platform is good and user friendly. I enjoyed the seemless process, thank you DJ Alexander team
Agent replied · 12 June 2024
Thanks for the great review and we are happy to help. I will make sure to pass this back onto the team
3/5
TrustpilotOn several occasions the response times…
On several occasions the response times for maintenance issues are usually not as prompt as should have been.
Agent replied · 12 June 2024
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
5/5
GoogleHannah provided a great service showing us a property and took extra time out her schedule to show us said property as we arrived late. Would recommendPositiveQuality, Professionalism
Agent replied · 13 June 2024
Dear Liam, Thank you for taking the time to review Stonehouse and specifically the work done by Hannah in our Lettings Team. We really appreciate the lovely words. Kind regards, Customer Care Team
3/5
TrustpilotEmail response to question
I emailed to enquire about safety certificates for a property with regard to landlord re registration. I received a quick and helpful response from Aaron Old.
Agent replied · 12 June 2024
Hi, thanks for the feedback. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
5/5
TrustpilotDelt with Sophie Alley
Delt with Sophie Alley, had a really good experience, super quick and easy. Has a really good applications system and no issues.
5/5
TrustpilotGood job
Good job. The house was well cleaned
Agent replied · 12 June 2024
Thank you, Martha, for this excellent review. We will pass this onto the Team.
5/5
GoogleAlthough I have not yet rented from this letting agency, so far the service has been excellent. Natalie responded to all my queries quickly and professionally, helping to arrange a viewing without unnecessary fuss.
Agent replied · 13 June 2024
Dear Alex, Thank you for taking the time to review Stonehouse and specifically the work done by Natalie in our Lettings Team. We really appreciate the lovely words. Kind regards, Customer Care Team
5/5
TrustpilotGood marketing and advice
Good marketing and advice. Very responsive to any queries whether by email or phone. Would recommend.
Agent replied · 12 June 2024
Thanks for the great review. I will pass this onto the team.
5/5
TrustpilotFantastic customer service
Fantastic customer service, I spoke with Amber and all of my questions were answered and I received very helpful advice. Looking forward to renting with this agency.
Agent replied · 23 August 2024
Thank you, Emily, for this excellent review. We will pass this onto Ryan and the Team.
1/5
TrustpilotBad and worst
Worst letting agency with no proper competency employees and treat the customer very badly
Agent replied · 12 June 2024
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
2/5
TrustpilotInconsiderate to prospective tenants
Arranged to view a flat at earliest offered date and given no indication that there were viewings happening earlier for others. Told day before by text that flat was already let. Extremely inconsiderate.
Agent replied · 12 June 2024
Hi Joe, thanks for the feedback and apologies we have not explained the full process. If we can help you in the future please email me on richardtierney@djalexander.co.uk, Head of Customer Experience.
5/5
TrustpilotVery helpful and informative
Agent replied · 12 June 2024
Thank you, Joanne, for this excellent review. We will pass this onto the Team.
5/5
TrustpilotThe Truth about Tremendous Ruth
Excellent customer service from Ruth Salako at D. J. Alexander when I was inquiring about my tenancy. Made my day and put a bounce in my step!
Agent replied · 12 June 2024
Hi, thanks for the great feedback, I will make sure to pass this onto Ruth.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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Tell us what you need and we'll put you in touch. DJ Alexander hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Aberdeen.
