Trusted Agent profile · Aberdeen
★★★★★
1,973 reviews across 2 platforms
Neo House Riverside Drive, Aberdeen, AB11 7DG
Part of DJ Alexander, see every office.
DJ Alexander's office in Aberdeen, at Neo House Riverside Drive, is rated 4.2 out of 5 across 1,973 reviews on two platforms, including 422 Google reviews rated 3.4.
Tell us what you need and we'll put you in touch. DJ Alexander hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Aberdeen.
Every review we hold for the Aberdeen office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat customer support
Asif gave us great quick customer service. Helping us get our pref red move in date sorted and helped processing our application.
Thanks for the great review. I will pass this onto the team.
4/5
Trustpilotrecieved excellent advice as to a…
recieved excellent advice as to a difficult situation regarding gurantor references. Jemma replied to all questions quickly and thouroughly.
Thank you, Charles, for this great review. We will pass this onto Jemma and the Team.
5/5
TrustpilotGreat response
The boiler in the flat needed to have its settings adjusted. I got a very quick response from Mark Hall who arranged for us to learn how to remedy this and we had it sorted in 5 minutes. Great response.
Hi, thanks for the great review and pleased Mark could help with the issue so quickly.
1/5
GoogleThe agency is really bad I can't recommend them. I paid them deposit and the rent I was waiting a month for my flat and after the month they said I can't get the flat . Really disappointed. Now I'm without a place to live and still waiting for my money back....
Good morning Sylwia, I am disappointed to read this as I believe our Lettings Manager has already issued you a response and your deposit and rent has in fact been refunded. Kind regards, Stonehouse Lettings
5/5
TrustpilotReally helpful and informative
Really helpful and informative, James has made purchasing a straightforward and slick process! Would recommend
Thank you, Harry, for this excellent review. We will pass this onto James and the Team.
4/5
TrustpilotA completely honest review..
A completely honest review... when I first started calling DJ Alexander I didn’t have the best experience and found it to be a ‘computer says no’ approach. However, I persisted as they do represent the best properties on the market in my opinion. I was desperate for one property and a lady in the office really helped me get a viewing (Leanne I think!!). When viewing, the agent Rosie, was lovely! She knew her stuff and was really warm and friendly. I have never rented before and I have asked poor Heather in the office an uncountable amount of questions. She replies very quickly, with lots of information and I never feel like I’m a nuisance (although I probably am!!). At handover of the keys, it was done promptly by Amanda. From (nearly) start to finish, it’s been an easy experience and I would like to thank DJ Alexander for that.
5/5
TrustpilotGemma-Louise Mavor at DJ Alexander
Gemma-Louise Mavor @DJ Alexander was very helpful as is the whole Team there. Happy to use again.
Thank you, Kenneth, for this excellent review. We will pass this onto Gemma-Louise and the Team.
5/5
TrustpilotSophie - End of Tenancy Maintenance
I am a contractor working alongside DJ Alexander and have been impressed with the clear communication and professionalism from Sophie in End of Tenancy. I would highly recommend.
Thanks for the great review. I will make sure to pass this onto the team.
5/5
TrustpilotDavid and Diane have been immaculate
David and Diane have been immaculate. David stayed an extra hour for me after the office had close to hand me a spare key as I locked myself out and Diane managed to meet me the flat at a suitable time even though I kept changing it
Hi Dammy, thank you for the great review!
5/5
TrustpilotHighly Recommend
Amazing experience, their agents are always available to talk to, they update you on the process. overall the best agency I have rented with and I highly recommend
Hi, thanks for the great review, I will make sure to pass this onto the team.
1/5
GoogleWould leave 0 starts if would be possible. A company to be skipped at all costs. Aweful service with hips of promises and no actions. After 1 year of negotiation they havent even managed to refund the depksit and pay the bill they agreed to be paid. Around 1k owned by them and still just promises.
1/5
TrustpilotHow not to treat customers
After 37 years of personally working in a customer focused business, I can honestly say that I have never experienced anything quite like this and would have been severely reprimanded if I had provided a service like this.Scenario, two sons looking to upgrade their flat via DJ Alexander. They have an excellent record in renting flats. They view and make a conditioned offer on a flat (small reduction in rent) and here's where the trouble starts. They are kept hanging for weeks and continually have to chase DJ Alexander. The flat was eventually let to another tenant, but this must have fallen through as it apperared on the market again. They contacted DJ Alexander and repeated their offer. They received an email saying the "landlord was willing to accept their offer" based on 2 conditions. Deposit raised from £500 to £1800 (that is steep) and Guarantor details passed over. They confirmed acceptance of the conditions and advised that at best it would have been that evening, or at worst, the following morning before they could deliver on the conditions. This all commenced at 1.09pm and on my return from work at 4.10pm I started the process of getting my Guarantor details pulled together. At 4.30pm my son received an email saying the flat had been let to someone else.I contacted DJ Alexander to professionally express my concern. I was advised by a Senior member of their team that the words "willing to accept their offer" was not acceptance and my sons failed to meet the conditions. We both work and that is almost a physical impossibility to pull off in les than 4 hours.I was provided by conciliatory words that they would try to help and I queried how genuine this was given the experience to date. The senior lead was taken aback by my query and appeared to be more concerned about that than the level of service provided. A dent to the male ego is a challenge for some.My summary is that they are students and at the bottom of the food chain of the rental market, despite their record of being good tenants. Also, demand outstrips supply, so companies can offer a poor level of service and get away with it.I was saddened to read these truly negative reviews and I note customer services normally reply with the stock "get in touch with us and we will try to help". This is just a ploy to soften the review. If you check your records I have been in touch.I am not going to advise whether you use this letting agency or not. That's for you to decide from the totality of the reviews. I would say to students, just be prepared for a journey and don't put all if your eggs in one basket.An awful experience and a shame that the young of today have to experience things like this.
5/5
TrustpilotExcellent and efficient service from…
Excellent and efficient service from Alison.She answered all my queries and help get solutions rather quickly.
Thank you, Rocio, for this excellent review. We will pass this onto Alison and the Team.
5/5
TrustpilotEllie McVitie thank uou for showing us…
Ellie McVitie thank uou for showing us the property and explaining the full process in details.
Thank you, Emily, for this excellent review. We will pass this onto Ellie and the Team.
5/5
GoogleJemma has been an amazing support along the process
5/5
GoogleGill Annand was first class throughout; thank you Gill.
1/5
GoogleAvoid at all costs. I will be highlighting this unprofessional agency in an upcoming TV program, following my own personal experience and following reviews of others. Don't bother contacting the Complaints Manger as the response I received when I contacted the office was an email with statements in inverted commas. So rude. Unlawful entry into apartment and initially blatantly denied by agent, trying to impose viewings without giving at least 24 hours notice ( emails to prove) and charges at end. I NOTE THAT THE FIRST THREE OLDER REVIEWS ARE STILL BEING SEEN ON FIRST GLANCE THOUGH MY REVIEW HAS JUST BEEN POSTED!
1/5
GoogleStonehouse seem to forget that their long term clients exist, after a couple of years communication slows down. My partner and I spent five months with black mold in our bathroom due to a suspected faulty extractor fan, email after email was sent, we even went in for a meeting and it was only until a week before leaving the flat that we were offered an engineer to come and look at the issue. After agreeing that the black mold which had built up on the walls and silicone around the bath would be deducted from our deposit, we were charged over £50 for the silicone, this was after almost two months waiting for a report on our deposit. Stonehouse lettings are a greedy company who do not care about their tenants.
1/5
GoogleTreated with suspicion for the entirety of the tenancy. Failed to make repairs to reported issues before attempting to charge us upon ending the tenancy. Used locksmiths that charge £120 in cash upon callout, charged to the tenant, when the issue was a faulty lock. I would rather compromise on quality than have to deal with them for a year, again. 96% of the deposit was kept for a modern flat that has been treated with care. Is it just a given that your deposit is not to be returned in full when signing up to Stonehouse? Edit: I have just read a string of recent 1 star reviews. Makes total sense.
1/5
GoogleBeware of this company. The flat was flooded during tenancy due to the main water pipe burst open inside the wall near the front door (it's a less-than-3-year-old modern building and insulation is good so no freezing in the building and it's a PVC pipe). Never sent any handyman to fix the wall which has been knocked open to fix the pipe. When moved out we have been charged cleaning for "dirty marks near the carpet" at the door of the bedroom close to entrance area (where the water flowed to and on to the living room). And with a move-out state shown in the photos attached, we have been charged "6 hrs" of cleaning.
5/5
TrustpilotGreat Service
Very pleased with the expert advice given by Property Manager, Ms.Diane Harte in assisting with the sale of my property. Appreciate her and her fellow team members service provided and efforts spent throughout the entire procedure.
Hi, thanks for the great review. We are pleased to be able to support you through this. I will make sure to pass the feedback onto Diane and the team.
5/5
TrustpilotGood Service, well run
We have had a great experience dealing with DJ Alexander. Angie, who we have dealt with since she was at Fineholm, has been the best part of this experience.
Hi, Thanks for the great feedback. I will make sure to pass this onto the team. Kind regards, Richard Tierney
5/5
TrustpilotMark was very helpful in giving me…
Mark was very helpful in giving me information, very pleased with the service I received. Evie was also very pleasant in showing us the property. Very happy with DJ Alexander,
5/5
TrustpilotWas a pleasure dealing with Gill to…
Was a pleasure dealing with Gill to secure our new flat, whole process was easy and she was very approachable
Thanks for the great review. I will pass this onto Gill.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. DJ Alexander hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Aberdeen.
