Trusted Agent profile · Aberdeen
★★★★★
1,977 reviews across 2 platforms
Neo House Riverside Drive, Aberdeen, AB11 7DG
Part of DJ Alexander, see every office.
DJ Alexander's office in Aberdeen, at Neo House Riverside Drive, is rated 4.2 out of 5 across 1,977 reviews on two platforms, including 422 Google reviews rated 3.4.
Every review we hold for the Aberdeen office, from every platform, shown as written. First names only.
4/5
TrustpilotI want to say thank you specially for Laura Mctaggart
I want to say thank you specially for the Agent Laura Mctaggart for her Professionalism, Responsiveness and excellent customer service during all the process for renting the house.Me and my wife we wish you all the best.Best regards Rui Correia and Neslihan Sonmez
Hi, thanks for the great feedback. I will make sure to pass this onto the team.
5/5
TrustpilotVery well explained
This was a great experience as Louis walked me through the full process and made it really easy to understand
Thank you, Shaun, for this excellent review. We will pass this onto Louis and the Team.
5/5
TrustpilotRental home
Hi, got the house through DJ Alexander, the property manager Ashley Denham helped me to find out this rental property. Thanks a lot.
Thank you, Srinu, for this excellent review. We will pass this onto Ashley and the Team.
5/5
TrustpilotAmber Moyes has been extremely helpful
Amber Moyes has been extremely helpful, she was quick and professional in getting all my viewings booked. A huge thank you to Amber.
5/5
TrustpilotHelpful ino
I just spoke to Amber, who was very helpful when trying to arrange property viewings, explaining the process clearly and providing helpful info.
1/5
TrustpilotLack of communication and customer care.
Unfortunately I am having a very difficult time with DJ Alexander at the moment and I am trying to become a new tenant! Communication back and forth for the change in tenancy was perfectly fine until the required documentation was sent over. I sent over all that was requested including my passport photo, payslips, proof of address, the lot and did not even receive a recognition email to confirm this was received. I had to reach out again the following week to check in, as I was concerned this confidential information did not reach them. I received a generic "we are working on it" response. Another week passes and I need to send ANOTHER chaser just to receive a reply asking for the same documents I had already send. I resend these, once again, no confirmation these were received. This is now over two weeks since the original documentation was sent and still no progress for a move in date which is fast approaching. I send another polite request for an update and again receive a generic reply with no information. Icing on the cake, they started the email with "Dear Jane,.." My name is Jess and this thread has been ongoing for over 3 weeks?What is going on here? I understand these are challenging times and have continued to be polite and empathetic in my approach. I understand these things can take time, but I do not think it is unreasonable to expect to be kept in the loop regarding your application. There are clearly some fundamental flaws when it comes to basic customer care and attention. Is this how I can expect future communications to be after I move in to the property, if I ever do?
5/5
TrustpilotExcellent service
She updated me on the different steps and replied very fast to my queries.
Thank you, Aurora, for this excellent review. We will pass this onto the Team.
5/5
TrustpilotHelpful for renting
Very helpful and kind agent Imran. Booked the viewing for a property but didn’t meet the standard and invite me to see another, with is more suitable for me.
Thanks for the great review. We will pass this onto the team.
5/5
TrustpilotI found the experience exciting and…
I found the experience exciting and very helpful Thankyou so much for helping me move into my new home :)
Thank you, Jamie, for this excellent review. We will pass this onto the Team.
5/5
Googlegreat service and kind staff especially Jemma Watt, she has been really helpful
1/5
GoogleYou're just funny. Never seen an agent sending an email saying "I don't work anymore for the company, please contact..." just 30 minutes after his previous email. Plus the person to contact never replied to me. Nice service 👌NegativeProfessionalism
Dear Andrea, I’m sorry to hear that you have only rated us one star. We appreciate your feedback, if you would like to discuss this further please contact our Managing Director, Aileen Merchant via email aileen.merchant@stonehouseproperty.co.uk. I will ensure your feedback is forwarded to the relevant department so we can improve services in the future. Kind regards, Customer Care Team
5/5
GoogleNeed a property in Aberdeen? Want an agency that is professional and practical, who understands your specific needs and circumstances? Cant commend Gill, Maureen, Emma and Erin enough. Easy to engage with and got me sorted with accommodation within a matter of days.PositiveResponsiveness, Quality, Professionalism
Dear Chris, Thank you for taking the time to review Stonehouse and specifically the work done by our Lettings Team. We really appreciate the lovely words. Kind regards, Customer Care Team
5/5
TrustpilotWhat a great team that cares about the…
What a great team that cares about the welfare of their tenants. Their service is commendable.
Thank you, Abiola, for this excellent review. We will pass this onto the Team.
5/5
Trustpilotefficient
They are so fast, efficient and straighforward.
Thank you, Juan, for this excellent review. We will pass this onto the Team.
5/5
TrustpilotWas selling my property and used DJ…
Was selling my property and used DJ Alexander and it has been a great experience. Patrick Cairns the property manager took ownership and was helpful and knowledgeable throughout the process. Was able to sell my house quickly and stress free.
Hi, thanks for the great feedback and I will make sure to pass this onto Patrick.
5/5
TrustpilotReview of application process
Review of application processI haven't moved in yet, but have found that the application process for securing a flat with DJ Alexander was really smooth. Laura McTaggart and Chloe Alexander specifically were both extremely helpful and sorted everything for me quickly.
Hi, thanks for the great review. I will make sure I pass this onto the team.
5/5
TrustpilotThey very helpful were very helpful of i needed any…
They were very helpful of i needed any help or questions there worker name kieren mooney was very very helpful .
Thank you, Hajra, for this excellent review. We will pass this onto Kieran and the Team. Best wishes from all at DJ Alexander.
5/5
TrustpilotProfessional and efficient
Spoke to a gentleman called Harry Perkins about getting permission to paint our flat. He was quick to respond and sorted out getting permission from the landlord efficiently and professionally.
Thanks for the great feedback. I will make sure to pass this onto the team.
4/5
GoogleStonehouse has made getting my first flat seem relatively easy and straightforward, fast replies and friendly responses. From first viewing with Gill who went above and beyond to my frequent emails with Jemma Watt, who has been a superstar at answering my millions of questions. Overall good review as I don't have anything to compare them too 😁😁
5/5
TrustpilotKasper Eichelkraut
Kasper Eichelkraut provided strong ongoing support in dealing with a utilities issue.
Thank you, George, for this excellent review. We will pass this onto Kasper and the Team.
5/5
TrustpilotNice job Chloe Mitchell
Thank you, Onome, for this excellent review. We will pass this onto Chloe and the Team.
5/5
TrustpilotGill helped us with the moving in…
Gill helped us with the moving in process, was seamless.
Thank you, Katie, for this excellent review. We will pass this onto Gill and the Team.
1/5
TrustpilotDo not return deposit
Left the property and had it professionally cleaned. Still waiting for deposit to be returned. They do not answer the phone and you can’t talk to anyone. They deliberately try and keep your deposit. Please be very careful this is not the first time…..
Hi Jacqueline, I am sorry to hear the experience you are having with us. I am happy to look into this for you and if you are still experiencing issues please contact me direct on richardtierney@djalexander.co.uk. Richard Tierney, Head of Customer Experience.
5/5
GoogleFantastic treatment at all times especially Jemma Watt supporting the entire process
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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