Trusted Agent profile · Aberdeen
★★★★★
1,973 reviews across 2 platforms
Neo House Riverside Drive, Aberdeen, AB11 7DG
Part of DJ Alexander, see every office.
DJ Alexander's office in Aberdeen, at Neo House Riverside Drive, is rated 4.2 out of 5 across 1,973 reviews on two platforms, including 422 Google reviews rated 3.4.
Tell us what you need and we'll put you in touch. DJ Alexander hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Aberdeen.
Every review we hold for the Aberdeen office, from every platform, shown as written. First names only.
1/5
GoogleUnethical and unprofessional behavior from this letting agency. In almost ten years of renting in the UK I have never had so much trouble in getting a helping hand towardsutowards repairs (shower broken down, fridge broken down, extraction fans breaking down etc.) In a dated flat. I've moved out after less than 3 months due to the condition of the flat at 61 Rose Street and the inadequate level of service and concern from the agency.NegativeResponsiveness
1/5
GoogleDON'T USE THEM. They are liars. They charge you for everything. No matter how you clean the apartment they are still going to get it "professionally" cleaned for ridiculous prices which will be deducted from your deposit. A lightbulb was charged at£7.20. When we moved in the wall had water damage on it and the floor needed to be replaced. They still charged us £30 for damages. They complaint that we left the football shoes outside the front door and demanded that we put them away. If you actually need them for something it will take days at best, but more like weeks. So, don't use them, worst experience with landlord/agency ever.
1/5
GoogleAbsolutely avoid. I would need to write a whole page on their horrendous service, but I will just limit myself to say that: -they will try to charge you for everything: even for the things that are not dirty, or that were listed in the check in inventory. -they abuse of their position to avoid cleaning charges that they or the landlord should pay for and they're careless, disorganised and obviously do not care for the details of their own reports: they make a lot of mistakes. -do not think that you will be the exception: this is what I thought when I chose to rent a flat with Stonehouse... you will not be the exception and you will be unfairly charged. Luckily, we had a property managed by the landlord and he agreed that the property was not as bad as described on their check-out report and we did avoid paying hundreds of pounds for cleanings. Yes, hundreds of pounds for cleaning a slightly dusty flat, which was examined without us being present and without them trying to schedule a proper check out examination....which they carried days after we moved out.
1/5
GoogleAbsolutely the worst letting agency I have ever experienced. The landlord entered the property multiple times without permission throughout the tenancy and even destroyed some of our things. At the end of the tenancy they tried to claim the majority of the deposit for completely false claims. Knowing the reputation of the agency, I ensured the property was returned in a higher standard than I was given it. Despite this, they tried to claim back 3 quarters of the deposit. Three months later, I have managed to get the majority of it back but that has taken a huge amount of time and legal advice. Stay away from this company.
5/5
TrustpilotThey are true professionals and it…
They are true professionals and it shows! Mark was amazing at keeping in touch and helping me find a convenient time for viewing the flat. Happy to collaborate with him and DJ Alexander!
4/5
TrustpilotI found all the staff I dealt with to…
I found all the staff I dealt with to be friendly and extremely helpful with any queries about the rental and what to do when I moved into the property. They always provided a prompt response. Great service all round.
Hi, thanks for the great review and we are always happy to help.
5/5
TrustpilotGreat work Alison. Keep it up
Great experience with the customer service by Alison. Satisfying responses to the emails in timely manner. Great work.
Thank you for this excellent review. We will pass this onto Alison and the Team.
5/5
TrustpilotProactive actioning
Sarah's proactive communication and actioning has been hugely important in dealing with a property related issue, with minimal fuss and inconvenience to tenant and landlord alike.
Thanks for the great review. I will pass this onto the team.
1/5
TrustpilotWorst company
Cannot get through to speak to anyone. Always having to wait to go through the automated machine.
Dear Yau, Thank you for taking the time to leave a review. We are happy to look into any issues or queries you may have. Please feel free to contact us directly at customerservice@djalexander.co.uk if you would like us to look into anything further or assist. Kind regards, DJ Alexander Customer Service
1/5
GoogleJust hopeless to deal with, communication is terrible, arranged so many viewings only to be told on the day of the appointment when chasing them up that the property was already gone, happened several times. The flats we did get to see where of a low standard and really should have had some work especially for damp and mould.
5/5
TrustpilotThe whole renting process was so…
The whole renting process was so seamless, smooth, and fast. I would like to point out how I got quick responses to whenever I had questions from Asif and Laura.
Thanks for the great review and we are happy to help. I will make sure to pass this back onto the team
1/5
GoogleAvoid at all costs. Unprofessional + rude + ignorant staff, ignore emails and phone calls (conveniently in a meeting when you need to speak to anyone). Reposit scheme is a scam, just search ‘Stonehouse letting Reposit scam” and you will see others experience. From the minute I rented a property there was problems and received no help from landlords/“property managers”. Complete scammers, go to literally any other letting agency.
5/5
TrustpilotKieran Mooney did my property…
Kieran Mooney did my property inspection the other morning. He was very professional and friendly!
Thank you, Kristina, for this excellent review. We will pass this onto Kieran and the Team.
5/5
TrustpilotWanderfull service.
Wanderfull service.Chris mchenry.
Thank you, Adan, for this excellent review. We will pass this onto Chris and the Team.
5/5
TrustpilotGood experience and the way they handle…
Good experience and the way they handle the request is just awesome
Thank you, Rahul, for this excellent review. We will pass this onto the Team.
1/5
GoogleStonehouse Lettings previously under the name of Simpson and Brebner. Google ratings were even more shocking. Spent two days cleaning the property on exit, it was left in a very clean and tidy condition. Later received a cleaning bill of £278 and a damages bill of £180. These people are nothing but sharks.
Mr MacKenzie, I am obviously disappointed that you felt it necessary to leave such a negative review. Should you wish to discuss this further please contact our Managing Director on 01224 466266.
5/5
TrustpilotClear communication
Clear communication, polite staff and an efficient and straightforward letting process. Very much recommended.
Thank you, Daniel, for this excellent review. We will pass this onto the Team.
5/5
TrustpilotDJA have been swift with helping us…
DJA have been swift with helping us with problems and communicating with our landlords, and our email communication is always polite and reasonably paced. All of the staff are absolutely lovely
Hi, Thanks for the great feedback. I will make sure to pass this onto the team. Kind regards, Richard Tierney
4/5
TrustpilotExcellent customer service
Imran iqbal Showed excellent customer service. He was patient enough to show me around. Good experience overall.
Thank you, Olufisayo, for this excellent review. We will pass this onto Imran and the Team.
5/5
Trustpilotsarahliu you did great
sarahliu you did great. You came in to at the right time to help and I really appreciate that. Thank you 😊
Thanks for the great review. I will pass this onto Sarah.
1/5
TrustpilotAvoid like the plague - ignore the negative reviews at your peril!
I am absolutely horrified to read the reviews from other tenants and landlords, had I seen them before I would never have rented a property through DJ Alexander. Without question the worst estate agent in the UK, bar none. Completely unprofessional and cynical, their customer service is diabolical or, more accurately, non-existent.Calls go unanswered (they screen their calls so purposely don't pick up when they see your number). Emails go unanswered. Voicemails are never returned. Their attention to detail is zero. You have to chase incessantly to get anything done and even then the response is slap dash, at best, and does not address all the issues raised.At the end of our tenancy the checkout report they produced was a work of fiction worthy of the Booker Prize. They cynically hold on to your deposit while attempting to find spurious reasons to keep hold of it. I am seriously considering reporting them to TPO Scotland as I believe they are in direct contravention of the Letting Agent Code of Practice.
5/5
TrustpilotThe customer service is fantastic
The customer service is fantastic. I spoke with Aaron and I appreciated it, for his calmness and patience to hear me out, he also made suggestion that could help.But, they don't act on your email requests despite following up (which is auto generated, anyways) to get your details. Don't rely on it that emails will be followed up by the company.They are also prompt at picking up calls
1/5
GoogleAbsolutely avoid. I would need to write a whole page on their horrendous service, but I will just limit myself to say that: -they will try to charge you for everything: even for the things that are not dirty, or that were listed in the check in inventory. -they abuse of their position to avoid cleaning charges that they or the landlord should pay for and they're careless, disorganised and obviously do not care for the details of their own reports: they make a lot of mistakes. -do not think that you will be the exception: this is what I thought when I chose to rent a flat with Stonehouse... you will not be the exception and you will be unfairly charged. Luckily, we had a property managed by the landlord and he agreed that the property was not as bad as described on their check-out report and we did avoid paying hundreds of pounds for cleanings. Yes, hundreds of pounds for cleaning a slightly dusty flat, which was examined without us being present and without them trying to schedule a proper check out examination....which they carried days after we moved out.
5/5
GoogleGreat service from Gill Annand , new tenant found in short timescale, with excellent communications throughout the process. Very pleasant on e-mail and open to discussing various incentives to attract a new tenant, many thanks, SandyPositiveProfessionalism
Dear Sandy, Thank you for taking the time to review Stonehouse and specifically the work done by Gill in our Lettings Team. We really appreciate the lovely words. Kind regards, Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. DJ Alexander hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Aberdeen.
