Trusted Agent profile · Aberdeen
★★★★★
1,976 reviews across 2 platforms
Neo House Riverside Drive, Aberdeen, AB11 7DG
Part of DJ Alexander, see every office.
DJ Alexander's office in Aberdeen, at Neo House Riverside Drive, is rated 4.2 out of 5 across 1,976 reviews on two platforms, including 422 Google reviews rated 3.4.
Tell us what you need and we'll put you in touch. DJ Alexander hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Aberdeen.
Every review we hold for the Aberdeen office, from every platform, shown as written. First names only.
5/5
TrustpilotEstate Agent - Property Purchase
Just moved in to a property marketed by DJ Alexander, they were helpful and supportive throughout the purchase process, quick to respond to emails and hand delivered our keys to us the day we moved in. Excellent service!
Thanks for the great review. I will pass this onto the team.
5/5
TrustpilotThanks to the entire DJ Alexander Team…
Thanks to the entire DJ Alexander Team for their professionalism throughout the tenancy period of 5+ years in the property.
5/5
TrustpilotThey were really helpful and patient…
They were really helpful and patient during the process. Special note for Chloe and Ashley, as they were very helpful while setting our leasing
Thank you, Martina, for this excellent review. We will pass this onto Chloe, Ashley, and the Team.
5/5
TrustpilotAfter struggling to find a flat before…
After struggling to find a flat before returning to university, Kieran Mooney (our property manager) was extremely helpful during the process of finding and securing somewhere to live. Very thankful for all his guidance and time!
Thanks for the great review. I will pass this onto Kieran.
5/5
Trustpilotgreat agency!
I am from south Korea. DJ Alexander help me to find and secure the property for me. They have very systematic process for viewing arrangement and contract. I appreciate so much understanding and quick response whenever I have questions about the property I am interested in. Thanks.
Hi, thanks for the great review.
5/5
GoogleA great team who dealt with our quick move. Gill Annard, Lisa Kerr, Chloe Chalmers and the lovely man who shows us around the properties all provided a great service. The telephone line was also great to get in contact with team members. Picking up keys was easy and COVID Safe which I appreciated.PositiveResponsiveness, Professionalism
Dear Erinne, Thank you for taking the time to review Stonehouse and specifically the work done by Gill, Lisa, Chloe and David in our lettings department. We really appreciate the lovely words. Kind regards, Customer Care Team
5/5
TrustpilotVery quick and easy
Very quick and easy. Mark Hall was a great help arranging appointments
Hi Ali, thank you for the great review!
5/5
TrustpilotSandie was very helpful and…
Sandie was very helpful and understanding with our situation and helped us to get an earlier move out date which was brilliant! Thanks to her and the team.
5/5
TrustpilotVery friendly
Very friendly, open and helpful service. Always available for support, information. Sold the property well, quickly and at a good price. Support all the way through the process. Would recommend them anytime.
Thank you for this excellent review. We will pass this onto the Team.
1/5
TrustpilotLandlords please don't use this "service"
Horrendous service for prospective renters. Only unemployed people have time for the runaround this agency gives to their looking to rent customers. If you get a tenant through DJ they probably cant pay their rent as no person with a day job can go through this hazing.
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into any further or help you. Kind regards, Richard Tierney, Director of Customer Service
5/5
TrustpilotShe was very polite and respectful
She was very polite and respectful. She also gave me listening ears
Thank you for this excellent review. We will pass this onto The Team.
1/5
TrustpilotVery poor communication & maintanance
Very poor communication.Ignoring raised issues with the flat.We have no hot water in the shower and it has been 4.5 weeks now. Nothing has been done.
Dear Reviewer, Thank you for taking the time to leave a review. We are happy to look into any issues or queries you may have. Please feel free to contact us directly at customerservice@djalexander.co.uk if you would like us to look into anything further or assist. Kind regards, DJ Alexander Customer Service
5/5
TrustpilotWell-organized viewing
Had a lovely viewing with Ellie who was professional and well informed about the property. The application process was seamless and prompt.
Thank you, Alexander, for this excellent review. We will pass this onto Ellie and the Team.
5/5
TrustpilotThank you very much for Emily's…
Thank you very much for Emily's assistance in the whole process. She is professional and patient. Without her, my lease could not have been so smooth.
Thank you, Ran, for this excellent review. We will pass this onto Emily and the Team.
5/5
TrustpilotI have just started my tenancy with Dj…
I have just started my tenancy with Dj Alexander. Initially there was a problem with the landlord registration number. But Laura handled everything very effectively. Hoping for more good experiences in the coming years.
Thanks for the great review. I will pass this onto the team.
5/5
TrustpilotWhat a wonderful team!
What a wonderful team! Everyone I’ve spoken to so far has been incredibly helpful and really went above and beyond to help me get a new place to stay. Shout outs to Kaitlyn, Guilia and Christin for all their hard work.
Thanks for the great review and we are happy to help. I will make sure to pass this back onto the team
5/5
Trustpilotfantastic!
Hey, I must say, the service was absolutely fantastic! They were incredibly quick and exceptionally helpful. They went above and beyond to fulfill my request in record time. I'm genuinely impressed and deeply grateful for their outstanding assistance.
Thanks for the great review. We will pass this onto the team.
5/5
TrustpilotRecently had an inspection by…
Recently had an inspection by Gemma-Louise for our DJ Alexander flat. She was super lovely and very helpful in asking us about any faults in the flat.
Thank you, Kate, for this excellent review. We will pass this onto Gemma-Louise and the Team.
1/5
TrustpilotLetting
Letting: overpriced sub par accommodation D J Alexander is the place to go.
Dear John, Thank you for taking the time to leave a review. We are happy to look into any issues or queries you may have. Please feel free to contact us directly at customerservice@djalexander.co.uk if you would like us to look into anything further or assist. Kind regards, DJ Alexander Customer Service
5/5
TrustpilotAn excellent experience
As a Landlord, DJAlexander have been a pleasure to deal with. A professional and friendly team right through the whole process.I would definitely recommend them to anyone.
Thank you, Steve, for this excellent review. We will pass this onto the Team.
5/5
TrustpilotScott
Scott met me to handover keys and do a check in. He was extremely helpful and professional. Thankyou Scott.
Thank you, Susanne, for this excellent review. We will pass this onto Scott and the Team.
5/5
TrustpilotFast and very helpful
Great, helpful people at each stage. Alistair Scott was my agent, he was very receptive to what I wanted, got me a place I liked really quickly and was super helpful throughout the process.
5/5
TrustpilotMark
Mark is one of the agents, he is very polite, helpful and showed consideration.This company is very professional and I liked getting house through them
5/5
TrustpilotI rented from DJ Alexandra
I had the pleasure of renting a property from DJ Alexandra and I must say that the entire process was seamless. Additionally, I received great assistance from the property manager, Francis Alberts, who was very helpful throughout the entire process.
Thanks for the great review and we are happy to help. I will make sure to pass this back onto the team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. DJ Alexander hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Aberdeen.
