Trusted Agent profile · Aberdeen
★★★★★
1,977 reviews across 2 platforms
Neo House Riverside Drive, Aberdeen, AB11 7DG
Part of DJ Alexander, see every office.
DJ Alexander's office in Aberdeen, at Neo House Riverside Drive, is rated 4.2 out of 5 across 1,977 reviews on two platforms, including 422 Google reviews rated 3.4.
Every review we hold for the Aberdeen office, from every platform, shown as written. First names only.
5/5
TrustpilotI rented from DJ Alexandra
I had the pleasure of renting a property from DJ Alexandra and I must say that the entire process was seamless. Additionally, I received great assistance from the property manager, Francis Alberts, who was very helpful throughout the entire process.
Thanks for the great review and we are happy to help. I will make sure to pass this back onto the team
5/5
TrustpilotBest place to find a home at DJ Alexander
This is the great place to find a home. It helped me a lot with TenantApp to book my all viewing and reminder. This was a great experience to find a home with DJ Alexander during this crises time.Thanks a lot DJ Alexander Team
Hi, thanks for the great feedback. I will make sure to pass this onto the team.
5/5
TrustpilotWe have used DJ Alexander for both…
We have used DJ Alexander for both buying and selling property and found them to be very professional and efficient. In particular, Catherine Bruce provided us with excellent service and her knowledge and expertise of the property market combined with her positive attitude and proactive approach makes her a pleasure to deal with.
Hi Robert, thanks for taking the time to post this comment and thanks for the great feedback. I will make sure we pass this onto Catherine.
1/5
TrustpilotStay clear
Got to be by far one of the worst experiences of property management anyone could ever have. Incredibly unhelpful, poor service all round! Would strongly advise anyone to stay away.
Dear Bill,Thank you for taking the time to leave a review. We are happy to look into any issues or queries you may have.Please feel free to contact us directly at customerservice@djalexander.co.uk if you would like us to look into anything further or assist.Kind regards,DJ Alexander Customer Service
5/5
TrustpilotIt was nice meeting Georgia Torrice
It was nice meeting Georgia Torrice. She has been really helpful in giving the guidance we need to rent an accommodation. Her prompt response to our mails is very commendable. If you get stuck please turn to Georgia.
Thanks for the great feedback. I will make sure to pass this onto the team.
1/5
GoogleWorst letting agency ever had misfortune to deal with They never support tenant always bloody landlords And they steal most of your deposit for repairs and damage that was there before you even moved into the property when you leave the property they screw you over massively and beat avoided at all costs
Dear Steve, I’m sorry to hear that you have only rated us one star. We appreciate your feedback, if you would like to discuss this further please contact our Managing Director, Aileen Merchant via email aileen.merchant@stonehouseproperty.co.uk. I will ensure your feedback is forwarded to the relevant department so we can improve services in the future. Kind regards, Customer Care Team
5/5
TrustpilotGreat experience!
I had Cara Jenkins helping me get everything organized to sign my lease. She was amazing! She was so efficient in responding and always there if I had any questions or needed help with something. Overall, it was a great experience!
Hi, Thanks for the great feedback. I will make sure to pass this onto the team. Kind regards, Richard Tierney
5/5
TrustpilotGill Annand and Maureen Cruickshank
Gill Annand and Maureen Cruickshank are an absolute credit to this business. Thanks for all your help in securing me a rental property in Aberdeen West End.
Thank you, Stuart, for this excellent review. We will pass this onto Gill, Maureen and the Team.
1/5
TrustpilotLandlords beware...
Terrible experience and service for landlords, would not recommend to anyone thinking of using this company to trust your property to. Chasing for months, not returning calls or emails. Have caused so much extra stress, to extent that now need to find a new agency.
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into any further or help you. Kind regards, Richard Tierney, Director of Customer Service
5/5
TrustpilotHad a call this morning regarding a…
Had a call this morning regarding a rental property, Amber Moyes was brilliant, very helpful and knowledgeable . Polite and attention to detail was excellent. Kind regards Mark A Grogan
1/5
TrustpilotTerrible service advice not rent d j…
Terrible service advice not rent d j Alexander worse agent edinburgh landland especially scammer rude not helpful please don't use agent edinburgh Scotland
Dear Claudia, Thank you for taking the time to leave a review. We are happy to look into any issues or queries you may have. Please feel free to contact us directly at customerservice@djalexander.co.uk if you would like us to look into anything further or assist. Kind regards, DJ Alexander Customer Service
5/5
TrustpilotGreat experience
Great experience so far, very well-organized viewings and the tenancy process.Had a viewing recently with Gemma-Louise, everything was great, despite that flat saw better times.
Thank you, Vitalii, for this excellent review. We will pass this onto Gemma-Louise.
5/5
TrustpilotVery good comms
Really helpful flagging up of legally required work at a rental property and prompt liaison with tenant over access for the tradesman. Thank you.
Thank you for this excellent review. We will pass this onto the Team.
1/5
GoogleA bunch of scoundrels, never fixed bath then claimed for mould at the time of repayment deposit. Lies after lies never had keys when sent someone but then sent that polish for useless reviews...mergings after mergings the same scumbags with different names, you dont want to touch it with a pitch poole.
5/5
TrustpilotGood experience communicating with…
Good experience communicating with Gemma-Louise Mavor. Whilst we’d identified some issues when moving out, she responded promptly, helpfully and professionally.
Thank you, James, for this excellent review. We will pass this onto Gemma-Louise and the Team.
5/5
TrustpilotThe company’s agents are friendly and…
The company’s agents are friendly and very helpful. The application and referencing process is relatively quick and easy to follow.
Thank you, Kallum, for this excellent review. We will pass this onto the Team.
5/5
TrustpilotI have been a landlord from 2028
5/5
GoogleKaiya has been so helpful, warm and kind throughout the whole application process! couldn’t be more thankful.
5/5
TrustpilotInspection review
Gemma-Louise at DJ Alexander carried out an inspection at my flat recently. She is very friendly and the process is professional.
Thank you, Yuhua, for this excellent review. We will pass this onto Gemma-Louise and the Team.
5/5
TrustpilotGreat support by Ben Nicholson
Great support by Ben Nicholson - Property Relationship Manager
Thank you, Sanmitra, for this excellent review. We will pass this onto Ben and the Team.
5/5
TrustpilotJust a quickie to recommend DJ…
Just a quickie to recommend DJ Alexander. I have always been very satisfied with their quick and professional services in the crowded Scottish market. Very helpful, efficient and polite staff. Mrs K Johns
Thanks for the great review. I will pass this onto the team.
5/5
GoogleI enjoyed the services you provided me. You were prompt and responsive and very positive. Thank you, Gill Annand.
5/5
GoogleProperty was fine, but service by my property manager joel and the team was great through out my stay
1/5
GoogleNot satisfied with the services provided as a landlord, used to be stone house lettings, for the last three years, their services go down the hill, expensive quotation and high management fees , hardly able to pay own mortgage, so finally decided to sell the property and get rid of this agent, So not recommended at all….
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