DJ Alexander Aberdeen reviews

★★★★★ 5/5

Trustpilot

Renting flat

Overall the flat renting was very smooth and fast. From Alistair Scott showing the flats and passing our information to the landlord, securing their approval the next day. To Lee Charlton being really helping with the final background checks and signing of thr tenancy agreement. She was always there to answer any questions we had. From viewing to lease signing it took us a week. Very pleased with d j alexander services.

Giedre · 19 February 2020

★★★★★ 5/5

Trustpilot

They are easy to communicate with...

We work with DJ Alexander's maintenance team and find them to be very efficient and professional. In particular we work closely with the End of Tenancy Maintenance Department (Lisa, Angie, Amy, Sophie and Katie). They are easy to communicate with and genuinely seem to have their tenants and Landlords best interests at heart.

Stephen · 31 March 2023

★★★★★ 2/5

Trustpilot

Website review

I am not a tenant this is a review of their website. Its useless and has you repeat the same questions over and over again just to tell you there are no viewing slot available. Why make the book a viewing tab available if no viewing slots are available?

Lachlann · 25 July 2023

★★★★★ 5/5

Trustpilot

Flat inspection was quick

I had a regular flat inspection. The agency scheduled the appointment a few weeks prior and asked me if on this day I'd be available. The inspection was quick - it took only about 20 minutes.

Pawel · 13 May 2024

★★★★★ 1/5

Google

Deliberate fraudulent scammers, they use reposit (a deposit scheme that favours landlords) instead of using a deposit protection scheme which goes through verification and charges the tenant justly (which most other places use). You spend hours cleaning a relatively unused flat, washing the rug, etc. to absolute perfection before you move out and they charge you £100s for, and I'm not even kidding, water stains on your shower head and an ice cube tray in the freezer that was there when you moved in. Couldn't imagine what they would have charged us if we didn't leave the flat looking brand new, £1000s? Avoid them at absolute all costs unless you like being done over by greedy landlords.

Mirabel · 18 August 2023

★★★★★ 5/5

Trustpilot

Imran Iqbal guided us really well while…

Imran Iqbal guided us really well while we went for viewing for a house in Gilmerton .It was realGood experience with him as he explained and helped with all the process related to the house and application . Thankyou so much

Nija · 29 January 2024

★★★★★ 5/5

Trustpilot

ASIF MOHAMMED is a good staff he was…

ASIF MOHAMMED is a good staff he was incredibly helpful, flexible, and always available when needed and happy to help, he made the process of finding and securing a flat very easy, streamlined, and stress-free when u met him,Thanks to his expertise and guidance.Keep up the good work.Date of experience 9TH MARCH 2023

Kathy · 16 March 2023

★★★★★ 5/5

Trustpilot

Great experience

I had a fantastic experience with DJ Alexander, in particular with Ryan who came to do my inspection. He was extremely professional and efficient throughout the process. He was meticulous and made sure to answer any queries I had.

Mario · 6 March 2024

★★★★★ 5/5

Trustpilot

Highly recommend

Stephen has been brilliant and efficient with getting my property on the market, would highly recommend DJ Alexander!

Stuart · 16 July 2021

★★★★★ 5/5

Trustpilot

Excellent customer service

The agent gave details about the application process at the viewing , and it proved to be very straightforward! Good, efficient customer service !

Thea · 21 November 2024

★★★★★ 5/5

Google

My sister and I moved into the property from Stonehouse last month. We are very happy with the flat. Everything was perfect for us. Thank you Amy!

Patrycja · 15 June 2017

★★★★★ 4/5

Trustpilot

We had a great experience with Iqbal…

We had a great experience with Iqbal imran when getting this new apartment it was great and smooth with much professionalism and transparency.. I truly appreciate the support in getting this place after the viewing of the apartment.

Hadijat · 14 March 2024

★★★★★ 1/5

Trustpilot

Terrible viewing/scheduling system.

Terrible viewing/scheduling system.I cannot get a viewing with them, I've set up a script to verify their new listings everywhere every minute, and I apply for viewings the minute properties come out in the market, but somehow the viewings slots are always full. No other letting agent has this problem.

Fernando · 23 May 2023

★★★★★ 1/5

Google

I give a start because I cannot give zero. Please avoid this company. They are very incompetent and unprofessional. When you end your lease they will try to keep the deposit by inventing that they had to hire a cleaning company, even if you have cleaned the house and have proof of it. They don't answer emails and if they do answer it's because you chase them. Even management, if you contact them they don't answer. To avoid at all costs, they will try to keep the deposit money.

Gemma · 19 July 2023

★★★★★ 1/5

Google

I didn’t have much interaction with stonehouse whilst I rented my property as I knew the landlord, so any issues that arose we sorted it out amongst eachother. So all and all pleasant. That however is when the pleasantries stop. It has been 5 months since leaving the property, and not only have I not received my deposit back, but they are refusing to answer my calls and emails. I hired a cleaner for the property before leaving so I know the flat was left to a high standard, but like many others who have left reviews, stonehouse emailed me with many points that were (according to them) of an “unsatisfactory level”. Two of which included the fact that I replaced the shower curtain with a new one due to natural wear and tear because it had mould on it. Secondly, that I left pieces of very nice furniture that the landlord and I agreed upon leaving until my return to the U.K., so the new tenant could enjoy them instead of then being in storage. If you are a landlord contemplating choosing stonehouse to with your property, or if you are a tenant who it interested in renting from stonehouse, i would completely avoid if you want any level of care, customer service or bare minimum respect towards the end of your business. I know from the landlord side of things, their hidden rates are through the roof and there are so many sneaky costs that they add on..even though so work seems to be done on their end. From someone who has rented properties of high standards, in many different cities across Scotland, I have never come across an agency who totally disregard a client at the end, and blatantly as well as continuously ignore you towards the end. Stay absolutely clear of stonehouse if you want to come away from the transaction with even a penny.

Shannon · 19 July 2023

★★★★★ 5/5

Trustpilot

Super easy letting setup, friendly service

Very quick and easy process to get set up for a new tenancy. Great service from Laura Mctaggart as well, really appreciate all the help!

Dean · 22 October 2024

★★★★★ 5/5

Trustpilot

I had a great experience with DJ…

I had a great experience with DJ Alexander. They replied really quickly and the referencing process was so easy with GoodLord. For sure recommend renting with them.

Madison · 20 September 2024

★★★★★ 5/5

Trustpilot

Absolutely highly recommended!!

Absolutely highly recommended!!! Team DJ Alexander has been extremely efficient and helpful in securing a property for us. Giulia Ceccarelli has been outstanding. She kept us informed at every step of the way. She was very supportive during the whole process and answered all enquiries promptly.

Priyanka · 10 January 2022

★★★★★ 5/5

Trustpilot

Our rep is Ellie

Our rep is Ellie - she was very helpful with advice and we got the flat we wanted the most. We are so pleased! DJ Alexander's process is easier and faster than most of the other letting agencies. Many thanks!

SARAH · 19 January 2024

★★★★★ 1/5

Google

Even one star is not worth. They charge you for reference check (not legal). Before moving in the property, they have not checked the status and now charges me for mould that already generated by previous tenants. They will charge you £500 off of your deposit when you move out. Total garage non sense company.

Hwisun · 19 November 2024

★★★★★ 5/5

Trustpilot

I had a really great experience working…

I had a really great experience working with Gemma-Louise Mavor when leaving an apartment that I was renting. She was very helpful and responsive and helped me with questions around the checkout report.

Radostina · 6 June 2024

★★★★★ 2/5

Trustpilot

I had a very good experience at the…

I had a very good experience at the start of the transaction, but an equally appalling one by the time we concluded. Please be fair and honest, as it will go a long way in paving the way to acquire a great reputation of service.

Syed · 20 September 2023

★★★★★ 5/5

Trustpilot

The freezer in my flat doesn't work and…

The freezer in my flat doesn't work and I contacted the Property Relationship Manager: Dora Alves, who helped solve this issue immediately. It was a really good experience!

赵学彬 · 29 August 2024

★★★★★ 5/5

Trustpilot

Diane and Mark

Diane has given us a great viewing to one flat already and Mark has been great in helping us organise another viewing.

Matthew · 4 February 2020