DJ Alexander Aberdeen reviews

★★★★★ 4/5

Google

I have recently moved into my new rented property with Stonehouse Lettings, and I have found the service to be of very high standard. The staff are very friendly, and polite and Katherine who has been dealing with me has been quick and polite to respond to any emails/ questions that I have had. The process of moving in was very smooth and easy compared to other letting agencies. I would have rated the service to be 5 stars, however, the flat was not arranged to be cleaned when I moved in i.e. there was dog/cat hair everywhere (which I am allergic to). Just one little hiccup, apart from that, it was an efficient/ quick service.

Jody · 15 June 2017

★★★★★ 5/5

Trustpilot

Jenn is a super professional

We had a scheduled check up from DJA with Jenn Cabrera Tajera. Such a lovely lady and a great representative for the company. She was respectful and professional.

LorrMac · 28 November 2024

★★★★★ 5/5

Trustpilot

Very supportive

John Sturgeon, our property manager, has been incredibly helpful and considerate during and after our move. He has gone out of his way to accommodate for and resolve any issues that have come up professionally and kindly. Very happy with our experience so far.

Beck · 21 February 2024

★★★★★ 5/5

Trustpilot

Really smooth process dealing with DJ…

Really smooth process dealing with DJ Alexander, from the automated application system, to the communication from the staff. Gill Robertson-Cree, in particular, was really great, as a point of coordination with the rest of the DJ Alexander team (e.g.. accounts, maintenance etc).Thanks for making this a really pleasant experience, in challenging times!

Dr · 16 August 2023

★★★★★ 5/5

Trustpilot

End of tenancy overseen by Kjartan…

End of tenancy overseen by Kjartan Behm. Excellent service provided from start to finish. Very responsive and reassuring. Also from Gerrit Alberts in arrangement of end of tenancy maintenance issues. Many thanks!

Felicity · 25 September 2024

★★★★★ 5/5

Trustpilot

We are lucky to have DJ Alexander for…

We are lucky to have DJ Alexander for rental services for nearly one year with excellent services by prompt reaction on the repair and maintenance of the property! Thanks for the reminder of the tax report deadine and the market trend and news periodically! We have no worry about the rental matters!

Renee · 12 August 2023

★★★★★ 5/5

Google

Stonehouse Lettings helped me secure my first home in Aberdeen City centre. Gill was all out giving the best of her strength and time. Very supportive indeed. Thank you so much Stonehouse Lettings. Special thanks to Gill Annand

Victoria · 14 June 2023

★★★★★ 5/5

Trustpilot

The staff at DJ Alexander handled our tenancy brilliantly.

The staff at DJ Alexander handled our tenancy professionally and kept us informed at every stage of the process. A special mention must go to Calumn Robertson and Gael Mitchell who were fantastic throughout. Thank you.

No-one · 16 July 2024

★★★★★ 1/5

Google

Absolutely shocking company! Rented an apartment which I left absolutely spotless and in good order the flat had multiple scuffs and chips all over the walls in multiple locations when i moved in, now I spent 5 hours cleaning, dusting and hovering the flat with other people to what most people would say is as good a job as anyone could do. They then held my deposit until 04/10/23 when I moved out on 27/07/23 and on the final day having had no correspondence from them not once about anything apart from when they tried accusing me of not returning the keys and asking 4 days after my tenancy had ended if I'd moved out yet (i moved out the day before the agreement ended) so I had to send a video which I had already took of me posting the keys in their letterbox. Anyway they have claimed 265 pounds of the 300 deposit 65 of chips and scuffs that were already there and a £200 cleaning fee!!! I have multiple witnesses and a video of the flat in a spotless condition the day I left that will be sent to the Lettings protection service as they're a bunch of crooks trying to steal people's hard earned money. The whole time i was there they never got anything i asked done the boiler still leaked and the repairs that were agreed before i moved in never got done either. ABSOLUTELY AVOID THIS SCUM I DON'T HAVE ANYTHING AT ALL GOOD TO SAY ABOUT THEM OR MY EXPERIENCE OF DEALING WITH THEM!!! Update 27/10/23 - HA HA Stonehouse the LPS are fully repaying my deposit so your scummy hands aren't getting to steal my money!!! I wonder how many people you unfortunately did steal from though...I would strong advise anyone that's thinking about renting through these jokers to AVOID AT ALL COSTS!!

Adam · 16 November 2023

★★★★★ 1/5

Google

If it was possible to give zero stars I would. We had the worst experience with Stonehouse. We lived in mould for months with no help. We even had to get environmental health involved. Clothes and furniture were ruined. Stonehouse ignored emails and offered no solutions. We had no light in the bathroom for about a month. Microwave and hob broken and not fixed. At the end of the tenancy they wait until the last day of the deadline to refuse to give you back the deposit. We are being charged for ‘cleaning’ charges and for a door that was already broken when we moved in. DO NOT rent with stonehouse unless you want to live in squalor. They have no care for their tenants health or safety.

Rona · 16 November 2023

★★★★★ 5/5

Trustpilot

Long wait time. Worth the wait.

It took a while to get through the waiting list though it was worth the wait. I spoke with a representative called Laura. She helped me out straight and away and got the ball rolling with my request. Left me with a positive start to my day. Really pleased with my overall experience and fingers crossed the rest of it goes through the same.

Jay · 16 June 2022

★★★★★ 5/5

Trustpilot

Very pleasant, efficient

Very pleasant, efficient team.. Always willing and rapid in providing assistance.. Special mention on this latter occasion re. India Hale who dealt so pleasantly with a recent issue.

Hugh · 21 November 2024

★★★★★ 1/5

Google

If it was possible to give zero stars I would. We had the worst experience with Stonehouse. We lived in mould for months with no help. We even had to get environmental health involved. Clothes and furniture were ruined. Stonehouse ignored emails and offered no solutions. We had no light in the bathroom for about a month. Microwave and hob broken and not fixed. At the end of the tenancy they wait until the last day of the deadline to refuse to give you back the deposit. We are being charged for ‘cleaning’ charges and for a door that was already broken when we moved in. DO NOT rent with stonehouse unless you want to live in squalor. They have no care for their tenants health or safety.

Rachel · 12 November 2023

★★★★★ 5/5

Google

Have been renting with Stonehouse for a year now and have never been so pleased with the service and attitude of a letting agent. They are prompt with there replies if I ever have need to contact them, they are courteous and clean if they ever have need to enter the property. I have been renting for many years but now I will be moving into a place of my own and this is the first agency I can say I will miss. Would recommend to anyone

Samuel · 15 June 2016

★★★★★ 5/5

Trustpilot

Thank You, Kieran Mooney!

Kieran patiently answered my questions with a smile during my viewing appointment. He also gave me space to explore the property, so I didn't feel I had to rush, which I truly appreciated. What a wonderful person!

Sa · 23 June 2024

★★★★★ 5/5

Trustpilot

It was a a great experience.

C.T.A · 26 May 2026

★★★★★ 5/5

Trustpilot

Brilliant letting agent

The Letting Agent that showed us around the property was very welcoming and more than happy to answer all of our inquiries promptly. This was greatly appreciated as this was one of my first experiences viewing one of your properties.

Sam · 26 April 2024

★★★★★ 5/5

Trustpilot

We recently rented a property through…

We recently rented a property through DJ, India Halle took us through the proces from viewing to negotiation and was great and knowledgeable in every area. Very impressed.

Kier · 12 November 2024

★★★★★ 5/5

Google

Gill Annand was really helpful in the entire process. Unfortunately, due to issues with my work I was unable to let through Stonehouse. However, once things settle, I'd happily let through them and work with Gill again.

Selu · 14 June 2023

★★★★★ 5/5

Trustpilot

I would just like to thank one of the…

I would just like to thank one of the representatives of dj alexander nikki raeburn who dealt with a situation on my property. The way she handled the situation was first class and always quick to my replys and resolve the situation and meet my requirements one of the best customer service ive had to deal with in dj Alexander. Thank you nikki for your help

Sharpie · 20 January 2022

★★★★★ 5/5

Google

They were very profesional and worked really hard to accommodate the challengues of my case (wanted to move in ASAP as I was moving from Dubai to the UK in the middle of the school term so applying for school was really urgent). I dealed with Mrs. Gill Annand and She made it possible in really short time, gratefull to have met her.PositiveProfessionalism

Isidro · 14 June 2022

★★★★★ 5/5

Trustpilot

Gill and the DJ Alexander team were…

Gill and the DJ Alexander team were incredible in helping us find a home to rent when we moved to Aberdeen from abroad. They were always quick to respond and willing to assist with everything we required with a smile.

Anton · 10 April 2024

★★★★★ 1/5

Google

Claiming that they sent a rent increase notice in line with the law, which I never received and 3 months later after continuously asking for proof, they have been stalling and have not produced any evidence to date. Illegal practices. Beware. After more than 3 months waiting, I received an email from the agency in which they had clearly doctored a legal notice. This is a serious case of ethical misconduct and a criminal offence. I will be taking action.

Mohamed · 17 October 2023

★★★★★ 5/5

Trustpilot

Satisfied customer

Very helpful in arranging viewings, and prompt in liaising with landlord. Great communication on the day - managed to view property earlier than scheduled, which was a bonus. Overall a very positive experience.

Luke · 15 August 2024