Trusted Agent profile Β· Aberdeen
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1,966 reviews across 2 platforms
Neo House Riverside Drive, Aberdeen, AB11 7DG
Part of DJ Alexander, see every office.
DJ Alexander's office in Aberdeen, at Neo House Riverside Drive, is rated 4.2 out of 5 across 1,966 reviews on two platforms, including 422 Google reviews rated 3.4.
Tell us what you need and we'll put you in touch. DJ Alexander hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Aberdeen.
Every review we hold for the Aberdeen office, from every platform, shown as written. First names only.
5/5
Trustpilot5 star Natalia βοΈ
Very good professional service from Natalia Piekarska. She delivers a good personal experience. Responding very quickly to all my emails and provides informative response. Being a landlord can be stressful at time but she makes sure the things are always sorted m in a timely manner. Thank you π
Thank you, Ioannis, for this excellent review. We will pass this onto Natalie and the Team.
1/5
TrustpilotWorst letting agent ever - AVOID
DJ Alexander have been wildly incompetent throughout our tenancy. Upon check out the dispute re our deposit has been laughable. They were looking to charge us for cleaning despite the fact that the property was disgusting when we moved in and we notified them at the time that unless they got it cleaned, we wouldnβt be cleaning it to a professional standard upon leaving. We evidenced this in our dispute but no one paid attention and I had to send the evidence three times. They also tried to charge us for shampooing a carpet that was rated the lowest rating on the inventory when we moved in and was very badly stained before we were even tenants (these charges magically disappeared upon challenging. They even tried to charge us Β£5 for a lightbulb that we evidenced the previous agent advising us that it could not be changed due to its location! They are absolute rip off merchants. Weeks between responses, never following up etc. We moved out on 26th October and on 13th December we are still no further forward. Honestly if you can avoid them then seriously do!
5/5
TrustpilotQuick and efficient process where theβ¦
Quick and efficient process where the team member Yasemin Emek was very helpful throughout.
Thanks for the great feedback, I will pass this onto Yasemin.
5/5
TrustpilotChloe - DJ Alexander
Chloe from DJ Alexander was extremely helpful and very quick to respond to emails and questions. She ensured the process was smooth and helped to alleviate some of the stress involved with renting a flat.
Thank you, Euan, for this excellent review. We will pass this onto Chloe and the Team.
5/5
GoogleFlat viewing was easy to book and Natalie was both friendly, and very informative about the property.
Dear Shona, Thank you for taking the time to review Stonehouse and specifically the work done by Natalie in our Lettings Team. We really appreciate the lovely words. Kind regards, Customer Care Team
5/5
TrustpilotMy renting experience
The process was straight forward and smooth. I am glad I got a property with DJ Alexander π prompt in response to queries and all. I'm very impressed
Thank you, Okoro, for this excellent review. We will pass this onto The Team.
5/5
TrustpilotThank you David Harcus for your greatβ¦
Thank you David Harcus for your great help getting our boiler fixed. He was very polite, professional and an asset to your company.
Hi Laura, thanks for the great review and we will make sure to pass this onto David.
1/5
TrustpilotI am a current tenant with Dj Alexander β¦
I am a current tenant with Dj Alexander and have been so since 2015. I have had the worst experiences throughout the years, I called them a month ago to inform them about a leak in the boiler, nothing serious but wanted to keep them informed so they could look into the matter before it got worst. I was than promised a call back to keep me updated on the situation, to my surprise, never got a call back on the progress of this maintenance issue. Called them again today and was informed that the maintenance issue was not even recorded. To add to this I was again promised a call back, fingers crossed and hopefully receive a call back and never have to go through this again. The only reason I write this review is because its not the first time I have had this kind of an experience with Dj Alexander.
Hi Nikhil, we've ponly just seen this review and apologise that your feedback has gone unattended for so long. Even though it's been a few months, we'd like to speak to speak to you to see if we can help and to understand how we can improve. If you contact our Head of Customer Service Steve Robbins on SteveRobbins@DJAlexander.co.uk or at 0131 243 6760, he'll make your enquiry a priority and see if our team can help. Many thanks.
1/5
TrustpilotFreezing through christmas
I am 2 weeks off seventy, have asthma. I am now on my 14th day with no heating or hot water over Christmas period. Have been told it would be fixed last week then on Friday I was told boiler had only been ordered previous Tues. Can not believe how I have been treated. No one ever phones you back.
Hi, I am aware this has been resolved now. If you have any other issues please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
5/5
TrustpilotPreviously lived at one of theirβ¦
Previously lived at one of their properties, and now with them once again.Referencing took no time, managed to sort the whole process out in 3 days.Can't wait to move in again
Thank you, Reuben, for this excellent review. We will pass this onto The Team.
5/5
TrustpilotWe had a great experience working with Galina Webster
We had a great experience working with Galina Webster. She was very knowledgeable about the area and extremely helpful. Galina answered all our questions and ensured we understood every step of the entire process. We would highly recommend her to anyone.
Thank you, Olga, for this excellent review. We will pass this onto Galina and the Team.
5/5
TrustpilotNew property set up
From initial contact to my property going live was absolutely effortless. Catherine Bruce made all that happen hassle free for me. Always there to give advice whether that was by email or phone call! Very professional and efficient, I would highly recommend the service DJA has provided, I will continue to use this service moving forward.
5/5
GoogleStonehouse lettings staff are extremely helpful, in particular Gill who went over and above to help us with a wee glitch, Gill gave up her precious time off, over a whole weekend. Cannot praise her and her colleagues enough. Polite, professional, showed great empathy and clarity throughout. I wouldn't hesitate to use this company again.
4/5
GoogleI have been letting with Stonehouse for almost 2 years and they have always been extremely professional and helpful with kind staff and good property managers. Sometimes response times can be slow at busier times, but this is expected. They were especially helpful and friendly when I tried to help my flatmate and friend secure her flat when she had no way of contacting by phone. Can't recommend their service enough.PositiveProfessionalism
Dear Patrick, Thank you for taking the time to review Stonehouse and specifically the work done by our property management department. We really appreciate the lovely words. Kind regards, Customer Care Team
5/5
TrustpilotVery smooth experience with DJβ¦
Very smooth experience with DJ Alexander in what could have been a very stressful time. Special thanks to Laura McTaggart and Ali Scott who were a great help.
Hi Colin, thank you for the great review!
5/5
TrustpilotGreat service and assistance
I've recently moved with my family to a new flat. Kaiya Marr from admin support team has provided an outstanding service, answered all my questions and was very patient even when we misunderstood where to collect the keys :). Very professional and efficient.
Thank you, Adrian, for this excellent review. We will pass this onto Kaiya and the Team.
5/5
TrustpilotJenn is a super professional
We had a scheduled check up from DJA with Jenn Cabrera Tajera. Such a lovely lady and a great representative for the company. She was respectful and professional.
Thank you for this excellent review. We will pass this onto Jenn and the Team.
1/5
GoogleA complete shambles of an organisation. Took months to repair minor defects, 5 unsupervised visits for an inspection that should have taken 1 visit, repeatedly sent private emails to a random email address in cc - each time this was raised by us and apparently ignored. When we had enough and vacated, we were issued a ridiculous bill for a "team of cleaners" to wipe "dust" and 1 grease stain. We didn't mention these on our check in inventory so the decision stuck. Avoid!!
Good afternoon, I am sorry to hear that you have not been happy with the service provided to you. Please call our MD on 01224 466266 if you would like to discuss further. Kind regards, The Stonehouse Team
5/5
GoogleI rent an apartment flat from stoneshouse last month. I'm pretty satisfied with their services and kindness. They are organized very well as they have expertise. Thank you Amy for your support.
Good afternoon Ji Hong Min, Thank you so much for taking the time to leave us such a lovely review. I will make sure I pass this onto Amy. Kind regards, Stonehouse Lettings
1/5
GoogleAn incredibly unprofessional agency to deal with. I had lived in the flat for 4 years until I moved away from Aberdeen and throughout the whole period of 4 years there seemed to be no communication between the landlord and the agency. With the landlord being the one managing the property and living overseas everything just went down the slope towards the end of the property. Furthermore, it has been 3 months since I have moved out of the property and 2 since the official end of the lease and we still have not received the deposit. The agent has purposely ignored all of my emails and phone calls, where I only asked for a breakdown of what the money is being taken for (please have in mind that more than half of the deposit is supposedly being kept by them/the landlord). And since it has taken such a long time to resolve this, I was about to give up and accept their proposal and the only thing I was asking for was one replied email. And apparently 3 weeks is not long enough for such a thing. I am really unhappy with this agency and honestly do not advise renting a property from them if you are expecting a smooth and easy tenancy process.
Good afternoon Egle, I am sorry to read that you have not been satisfied with your recent experience with Stonehouse. If you could provide a contact number and our MD will be in touch to discuss this further with you. You can send your contact details to sara.davidson@stonehouseproperty.co.uk. Kind regards, Stonehouse Lettings
1/5
GoogleIf you're a student or otherwise first-time renter I would highly advise against leasing through Stonehouse. We had frequent problems with issues such as mould that took far too long to be fixed by Stonehouse. Stonehouse at one point let me know that they considered our landlord (who owned the house) to be stingy and hard to contact. Stonehouse lost our signed inventory packet detailing all of the damages pre-existing before our lease. I could go on, but will refrain. Just make sure to read all of the reviews before leasing. EDIT: As seen below, Stonehouse has reached out to damage control on my review. I can assure any readers that my flatmates and I were previously in contact during our letting, and it wasn't until Lisa Brebner, the Managing Director, got involved that anything was done.
Good afternoon Jackson, I am disappointed to hear that you have not been satisfied with the level of service provided to you. If you wish to discuss this further please contact our office on 01224 466266 or info@stonehouseproperty.co.uk Kind regards, Stonehouse Lettings
4/5
GoogleI have recently moved into my new rented property with Stonehouse Lettings, and I have found the service to be of very high standard. The staff are very friendly, and polite and Katherine who has been dealing with me has been quick and polite to respond to any emails/ questions that I have had. The process of moving in was very smooth and easy compared to other letting agencies. I would have rated the service to be 5 stars, however, the flat was not arranged to be cleaned when I moved in i.e. there was dog/cat hair everywhere (which I am allergic to). Just one little hiccup, apart from that, it was an efficient/ quick service.
Good afternoon Jody, Thank you very much for taking the time to leave such a lovely review. I will pass on your comments to Katherine and the rest of the team. Kind regards, The Stonehouse Team
5/5
TrustpilotVery supportive
John Sturgeon, our property manager, has been incredibly helpful and considerate during and after our move. He has gone out of his way to accommodate for and resolve any issues that have come up professionally and kindly. Very happy with our experience so far.
Thank you, Beck, for this excellent review. We will pass this onto John and the Team.
5/5
TrustpilotReally smooth process dealing with DJβ¦
Really smooth process dealing with DJ Alexander, from the automated application system, to the communication from the staff. Gill Robertson-Cree, in particular, was really great, as a point of coordination with the rest of the DJ Alexander team (e.g.. accounts, maintenance etc).Thanks for making this a really pleasant experience, in challenging times!
Thanks for the great review. I will pass this onto Gill.
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Tell us what you need and we'll put you in touch. DJ Alexander hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Aberdeen.
