Trusted Agent profile · Aberdeen

DJ Alexander Aberdeen reviews

4.2

★★★★★ Great

1,966 reviews across 2 platforms

Neo House Riverside Drive, Aberdeen, AB11 7DG

Part of DJ Alexander, see every office.

DJ Alexander's office in Aberdeen, at Neo House Riverside Drive, is rated 4.2 out of 5 across 1,966 reviews on two platforms, including 422 Google reviews rated 3.4.

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3.4 / 5

422

Reviews on Google

This office

Trustpilot logo

1,544

Reviews on Trustpilot

Business-wide

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Reviews

Every review we hold for the Aberdeen office, from every platform, shown as written. First names only.

1/5

Trustpilot

Dj Alexander mismanages the flat above…

Dj Alexander manages the flat above mine and have consistently failed to deal with the obnoxious behaviour of their clients. The rude messages and obscenity as they pass the flat never dealt with.

Joanna · 23 November 2024

Agent replied · 27 December 2024

Dear Joanna, Thank you for taking the time to leave a review. We are happy to look into any issues or queries you may have. Please feel free to contact us directly at customerservice@djalexander.co.uk if you would like us to look into anything further or assist. Kind regards, DJ Alexander Customer Service

5/5

Trustpilot

D J Alexander providing a professional service meeting my expectations.

I am pleased to confirm that DJ Alexander is taking care of my properties in a professional manner. Thanks for their continued support.

SARWAR · 24 February 2026

5/5

Trustpilot

Professionalism and efficiency

Alison professionalism and efficiency made the end of our tenancy smooth and hassle-free. We appreciated the clear communication and prompt responses throughout the process. Thank you for ensuring a positive final experience with the property.

Davide · 18 October 2024

Agent replied · 27 December 2024

Thank you, Davide , for this excellent review. We will pass this onto Alison and the Team.

5/5

Trustpilot

Excellent service

Smooth and effortless transition into the new flat. Any issues sorted in great time. Special thanks to Evie and Lauren for handling everything

Simon · 22 February 2022

Agent replied · 12 June 2024

Thanks for the great review.

1/5

Trustpilot

Tenants damage flat agency is Happy

Terrible company let your flat being completely destroyed by tenants you will not get one penny back it will all be on you. Protect tenants not owner. Quote from contractors wrong terrible maintenance management new system how to get lost and do work without your authorisation but Mainly will let tenants destroy your flat and will thanks THEM for it.To avoid for landlord!

Valérie · 25 January 2023

Agent replied · 12 June 2024

Hi, thanks for the feedback. I am sorry you feel like this and I am aware of your time with us. Apologies things have not work out, Kind regards, Richard Tierney

5/5

Trustpilot

Cara was great in helping me fill in…

Cara was great in helping me fill in the documents and secure my property :)

Dennie · 24 January 2023

Agent replied · 12 June 2024

Hi, Thanks for the great feedback. I will make sure to pass this onto the team. Kind regards, Richard Tierney

5/5

Trustpilot

A Professional and Dedicated Sales Team

A very big thank you to all the sales team at DJ Alexander’s -Yasser,James Abby and of course Stephen who were always there to advise me throughout the entire sales process.

Ruth · 14 December 2024

Agent replied · 27 December 2024

Thank you, Ruth & Jamie, for this excellent review. We will pass this onto Yasser, James, Abby, Stephen and the Team.

5/5

Trustpilot

Laura that handled our lease agreement…

Laura Mctaggart that handled our lease agreement and the whole process of moving in to our new flat was absolutely perfect and very appreciated. She has been absolutely wonderful to us and the move in was swift. Thanks again!

Imshal · 12 August 2024

Agent replied · 27 December 2024

Thank you, Imshal, for this excellent review. We will pass this onto Laura and the Team.

5/5

Trustpilot

Dj Alexander has done it again - John Sturgeon

Dj Alexander has done it again. Your agency service is just super. Your house inspection was appreciated and kudos to your able stuff in person of Mr. John Sturgeon who was time conscious and upright in his work. He was so unique and upright in his duty.

Emmanuel · 15 March 2024

Agent replied · 12 June 2024

Thank you, Emmanuel, for this excellent review. We will pass this onto John and the Team.

4/5

Trustpilot

DJ Alexander

Both the agent showing off the flat plus Callum who was handling are tenancy agreement were very helpful and patient. I found good lord slightly tedias but give plenty praise to the DJ Alexander team

Alex · 9 October 2024

Agent replied · 27 December 2024

Thank you, Alex, for this excellent review. We will pass this onto Calumn and the Team.

5/5

Trustpilot

Our experience was absolutely lovely

Our experience was absolutely lovely. We were met with Gemma Louise, who was so welcoming, kind and accommodating. All our questions were answered in detail, she even went above and beyond and gave us some extra tips and advice. It was a very good experience overall.

Daisy · 28 March 2024

Agent replied · 12 June 2024

Thank you, Daisy, for this excellent review. We will pass this onto Gemma-Louise and the Team.

5/5

Google

Recently met with Natalie last week, Natalie was pleasant and great to work with. Ive never rented a property out before and she was a massive help, very informative and took great pictures of my flat. Quick and efficient process, hugely reccomend.

Sophie · 14 June 2023

4/5

Trustpilot

Great experience!

Been with DJ Alexander for 6 months now and very pleased with the service they have provided.Always very quick to respond to queries both general and maintenance specific when I have issues.Special mentions to Paul Hyett-Czompo and Kieran Mooney who have provided an excellent service for me so far!

Cammy · 24 January 2024

Agent replied · 12 June 2024

Thank you, Cammy, for this excellent review. We will pass this onto Paul, Kieran and the Team.

2/5

Google

Absolute terrible company to get in contact with. From the beginning- when we reported a leak in the bathroom - no response. To moving out over 2 months ago and no update on getting our deposit back - contacted them multiple times and can’t get past the receptionist and the agents never call back. We handed our notice in to give them their months notice- no response had to call and email over and over again and finally got a reply from the agent 3 weeks later. The worst part is the landlords are paying for their service and they don’t even respond to ensure the landlords flat is kept in good nic. What are these landlords paying for?

Mary · 14 February 2024

5/5

Trustpilot

Paige from DJ Alexander

Paige from DJ Alexander has been incredible in helping me secure a lease for a desired location on a tight timeline. I would highly recommend her for anyone looking for an efficient, reliable and kind property manager! She was quick to reply to all questions and concerns, and extremely helpful in guiding all of my queries to the right locations.

Payton · 13 April 2023

Agent replied · 12 June 2024

Hi, thanks for the feedback. I will make sure to pass this onto Paige.

5/5

Trustpilot

Great Customer Service

Very helpful staff when it came to processing my application and answering all my questions. Gill Robertson-Cree and Paige Holbein provided me with all the information I needed to secure a flat swiftly. Overall, I'm happy with the experience.

Shafkat · 30 July 2024

Agent replied · 27 December 2024

Thank you, Shafkat, for this excellent review. We will pass this onto Gill, Paige and the Team.

4/5

Trustpilot

Good Service

Currently looking for a new property to rent - Cara has been professional and helpful with my queries.

Claire · 24 August 2022

Agent replied · 12 June 2024

Hi, thanks for the great review, I will make sure to pass this onto Cara.

5/5

Trustpilot

Excellent Support from DJA Property Manager

Over the last year excellent support provided by Hannah Byres, Property Manager at DJ Alexander in Aberdeen.All requests for information or support were handled promptly and with detailed follow up as and when required.

Derek · 13 October 2024

Agent replied · 27 December 2024

Thank you, Derek, for this excellent review. We will pass this onto Hannah and the Team.

5/5

Trustpilot

Faster response and kind support people

Faster response and quick turnaround on tenancy especially Sandie Whyte kind and support person

Karthiga · 9 January 2023

Agent replied · 12 June 2024

Hi, Thanks for the great feedback. I will make sure to pass this onto the team. Kind regards, Richard Tierney

5/5

Trustpilot

I had a very good experience with DJ…

I had a very good experience with DJ Alexander in arranging a flat for renting. Both Zosia Mlynska (agent that showed me the property) and Gill Robertson-Cree (the Application Advisor) were very professional, helpful and clear during the entire process, which made it much less stressful.

Pedro · 5 March 2024

Agent replied · 12 June 2024

Thank you Pedro, for this excellent review. We will pass this onto Gill & Zosia.

5/5

Trustpilot

Great letting agent

Great letting agent. Reliable and trustworthy

Harleen · 19 September 2025

Agent replied · 25 September 2025

Thank you, Harleen, for this excellent review. We will pass this onto the Team.

5/5

Trustpilot

I had problems with my extractor fan…

I had problems with my extractor fan and I called the maintenance team. Dora had been very responsive and helpful. She made sure we got the fan fixed and even called me to ask if everything was fine. Very good service from Dora

Amina · 29 April 2024

Agent replied · 12 June 2024

Thank you, Amina, for this excellent review. We will pass this onto Dora and the Team.

5/5

Trustpilot

Many thanks to Carol Clark

Many thanks to Carol Clark. Great job. Very professionally, quickly and good treatment.

Andrii · 17 December 2024

1/5

Trustpilot

Djalexander never stop letting us down

Djalexander never stop letting us down, I strongly recommend anyone out there to not rent with them! They were carrying out refurbishment job at our rented flat, saying that the job supposed to be finished by today and flat cleaned in order for us to enter it, instead at today some of the floor is not been covered, there are holes everywhere and cleaning has not be done! I would never think that an agent could be more arrogant than them, whenever you email them, someone different will ring you, they don’t like email possibly because they don’t like to leave any written record of their disservice.Such a disgrace!

Marianna · 18 April 2019

Agent replied · 12 June 2024

Marianna, as per our previous conversations, please reach out to both myself or Stacey Wedlock for any assistance or support we can give moving forward. Steve Robbins, Head of Customer Service, steverobbins@djalexander.co.uk

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