Trusted Agent profile · Aberdeen
★★★★★
1,966 reviews across 2 platforms
Neo House Riverside Drive, Aberdeen, AB11 7DG
Part of DJ Alexander, see every office.
DJ Alexander's office in Aberdeen, at Neo House Riverside Drive, is rated 4.2 out of 5 across 1,966 reviews on two platforms, including 422 Google reviews rated 3.4.
Tell us what you need and we'll put you in touch. DJ Alexander hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Aberdeen.
Every review we hold for the Aberdeen office, from every platform, shown as written. First names only.
5/5
TrustpilotI rented with DJA for 5 years and had…
I rented with DJA for 5 years and had an excellence experience. They really have the balance right between tenant and landlord - and were always incredibly responsive. Having now left my property I can say the exit experience was also very fair and thorough. High recommend for anyone renting!
Thank you, El, for this excellent review. We will pass this onto the Team.
5/5
TrustpilotYasser
Yasser, Abby and James, together with admin backup, were a very effective and well-coordinated team. They made the process of selling seamless and painless. My wife and I appreciated their support and guidance throughout. We are very Happy Bunnies!
Thank you, Huw, for this excellent review. We will pass this onto Yasser, Abby, James and the Team.
5/5
TrustpilotCara Jenkins is an absolute gem and has…
Cara Jenkins is an absolute gem and has been nothing but supportive and helpful in finding a place to call home.
Hi, thanks for the great review. I will make sure to pass this feedback on to Cara.
5/5
TrustpilotFlat Inspection
Had my first flat inspection with Robyn who was friendly and helpful and took the time to listen to my experience whilst living at the property. Was a pleasure to meet her and her colleague.
Thank you, Mark, for this excellent review. We will pass this onto Robyn and the Team.
1/5
TrustpilotVery unhelpful customer services
Fine home - excellent customer servicesTransferred to D J Alexander and experienced poor and unhelpful customer service.Possibly because my flat was empty (major repairs) so they weren’t receiving any money from me and then I sold my flat.Would not recommendI have dated the feedback from today as not offered a date range.
Dear Susanne, thank you for taking the time to leave a review. We are happy to look into any issues or queries you may have. Please feel free to contact us directly at customerservice@djalexander.co.uk if you would like us to look into anything further or assist. Kind regards, DJ Alexander Customer Service
5/5
TrustpilotI'm very happy to have signed the house…
I'm very happy to have signed the house contract quickly. It took me a long time to find the house I wanted and Gill Robertson Cree supported me very enthusiastically. Highly recommend this dealer. I am very satisfied and thank you for helping me in the past.
Thank you, Mien, for this excellent review. We will pass this onto Gill and the Team.
5/5
TrustpilotExcellent customer service!!!
Excellent customer service from the entire team. I let my flat using the services of DJ A and it has been a very positive experience. They offer a complete management service which makes letting completely hassle free. From the marketing of the flat to maintenance work between tenants to ensure the flat is always in great condition for future tenants. A+
Thanks for the great feedback. I will make sure to pass this onto the team.
5/5
TrustpilotLovely experience
I had been looking for a new apartment for months, and finally found one. Thanks to DJ Alexander. The team has been incredibly helpful throughout the application process. I love the new apartment. Gill Robertson-Cree and Finn Anthony from DJ Alexander have been extremely kind and supportive!
Thank you, Shweta, for this excellent review. We will pass this onto Gill, Finn and the Team.
3/5
TrustpilotGenerally OK
Generally OK, usually respond well. Key handover was a disaster, only allow keys to be collected during the working day when people aren't free, only gave us 1 set of keys originally. Then delayed the other set being given to us. Also haven't given us the keys for the garden despite moving in 3 months ago and emailing multiple times.
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
5/5
GoogleI recently went through the process of viewing and securing a flat to rent with Stonehouse Lettings and I would highly recommend them. The whole team have been great, especially Jemma who has answered all of our queries quickly and made the process stress-free.
5/5
GoogleVery well organised, understanding and lovely staffs they got stones house properties. A good communicator between the tenant and landlord. Thank you Jemma Watt for your assistance all through the processes of my search for accommodation and also your timely quick response to issues.
1/5
TrustpilotExtremely frustrating experience
I have been trying to arrange a viewing for an apartment I am interested in for a week with no success. I have repeatedly called DJ Alexander but have been unable to get through to anyone in the viewing team. Last Tuesday (04/08/2020) I spoke to a member of the operations team who took my contact details to be passed on to a member of the viewing team. I was called back and advised that I would not be able to book a viewing until the tenant had moved out and would be contacted at the beginning of the next week (10/08/2020). I have not heard anything since. I have called numerous times since the 10/08/2020 and have left my contact details with two different members of the operations team and still have not been contacted. I have also sent several emails enquiring about the property and stating my keen interest, but have not received a response. I understand that DJ Alexander is extremely busy, but I am very disappointed that I have not been able to arrange a viewing for an apartment I have repeatedly expressed interest in.
Hi Lily,It is of great concern that you are disappointed with your experience with D.J. Alexander and we are keen to ensure that these concerns are addressed and resolved.Please contact me at AshleySmith@djalexander.co.uk and include the address of the property you were interested in, so we can look into this matter for you. You can also call our enquiries team on 0131 558 3000.
5/5
TrustpilotJen Cabrera tejera I would like to…
Jen Cabrera tejera I would like to thank you As I like your way of communicating and how you gives a good impressed to your company along with your professionalism ، awareness of your job and knowledges once again thank you and keep like that
Thank you, Alae, for this excellent review. We will pass this onto the Team.
4/5
TrustpilotWe've recently rented an apartment via DJA...
We've recently rented an apartment via DJA. Nice helpful people - very efficient. I've deducted one star as their associated Goodlord platform seems to have many problems - we had to involve their tech support several times. I think many prospective tenants would have given up and gone elsewhere.
Thank you, Graham, for this great review. We will pass your feedback on in relation to the external platform, and ensure any learning is taken on board.
5/5
TrustpilotCara was very helpful in our request in…
Cara was very helpful in our request in a very busy time. Got us a viewing that suited our needs.
Hi, thanks for the great review. I will make sure to pass this onto Cara.
5/5
TrustpilotI have always found DJ Alexander to be…
I have always found DJ Alexander to be prompt, efficient and thorough in all the dealings that I have hdd as with them over many years. Johan, Megan Daniel and Norman have been especially helpful over the past numbers of weeks getting some work completed. 5 star service.
Thank you, Brian, for this excellent review. We will pass this onto Johan, Megan Daniel and Norman.
5/5
Trustpilotreliable efficient staff who produce results
After being advised my rented property was going to be vacated by the tenant the DJ Alexander team got to work, organised a redecoration, cleaning etc in swift time in preparation for a new tenant.The team manager Lisa Grieve is someone you can rely on and a working trust quickly formed.Definitely a company I will recommend to manage you rental property
4/5
TrustpilotThanks Jenni and Cameron
I haven’t always had the most positive experiences with DJ Alexander, however they must have hired some good eggs in recent times because Cameron and Jenni have both been really helpful in sorting out my unsafe boiler situation. Thank you both for your time and effort!
Thank you, Rachel, for this excellent review. We will pass this onto Jenni, Cameron and the Team.
1/5
GoogleI went to go pick up my key for my new flat on a Saturday, and they have given me the wrong key. Which I did not figure out until later that night when I tried to enter my flat. So at 3am after 4 hours of trying to enter my flat I got a locksmith to let in, which was very expensive. The worst experience I have ever had, ever do not use them, unless you want to be stuck outside your flat all weekend
Good morning Matthew, I have searched our system and cannot find record of a tenant name Matthew Murphy we have residing in a property managed by Stonehouse. We also do not open currently on Saturday to hand over keys. Can you please provide the property address so we can investigate further. The email address is complaints@stonehouseproperty.co.uk . Kind Regards, Stonehouse
1/5
GoogleOur dealings with this company started off absolutely fine (similar to many other reviewers) but quickly turned sour when you decide to leave a property. During our tenancy torrential rain was coming into our flat through the edges of the windows to a point where our tv ariel was leaking water from the wire. Stonehouse tired to fob this off on the upstairs neighbours yet still mentioned the water damage on our final inventory. This wasnt the only repair that was never fixed properly. However when you move out of the property is when the issues really start. Firstly they charge you £30 for a reference for your new landlord knowing that you have no option but to pay this fee. There's probably no point in bothering to clean the flat as they charge huge cleaning fees for minor pieces of dust or marks no matter how clean you get the place before leaving. We spent an entire weekend cleaning our flat and still got a £150 cleaning bill! You will also get charged for removal of items that were in the property when you moved in as well as damages that were listed in your inventory to start with. The worst letting agent I have dealt with. Just stay away from them, they're simply scamming tenants.
Good morning, we would like to investigate this further for you. Can you please contact us on complaints@stonehouseproperty.co.uk so we can look into this for you. Kind regards, Stonehouse
5/5
TrustpilotThank you Imran and Galina
I have so much praise for Imran Iqbal and Galina Webster of DJ Alexander. They helped me do all that was needed to secure a property and without them I would still be stumbling along. Anyone who has the opportunity to work with either of them will understand what I’m saying. Thank you both, I was feeling very overwhelmed before you came along.
Thanks for the great review and we are happy to help. I will make sure to pass this back onto the team
1/5
Googleavoid at all costs. the worst company ever. Expensive, frustrating and extremely stressful to deal with. This company has cost me well over a £1000 through there incredible lack of experience and relentless ineptitude. I have only been with them for 14 months and the problems are endless and no one ever does anything to fix anything. Knowing what i know now i wouldn't even let this company rent out my property with 0% maintenance charge. Totally and utterly incompetent and should not be allowed to manage properties.
1/5
Googlestonehouse (now dj alexander) have left me in a mouldy leaking flat with broken windows for over 10 months now, despite reporting it consistently they’ve not only ignored me but blamed me. i was even mocked when i reported the radiator not working, claiming im too stupid to know how to turn it on. they’re currently showing this flat in the hopes of finding new tenants, and have not told viewers of the property about the damage in the roof. the folk who came to view it today were disgusted with the mould around all the windows. the mould is thick and black and has caused me to become unwell. it is embarrassing as a company for you to think people would want to live in a state like this, and seeing the other reviews makes me confident that it’s not just me in this position. the person holding the viewing told the viewers the wrong move in date, and then back tracked and stated they couldn’t confirm a move in date with the damage to the property. there was no inventory list during the viewing and she had to ask me what the landlord owned and what i owned. she then asked me if the property had gas or just electric, and if the electric meter was pay as you go or monthly! you’re the leasing agent, you should know these things! the bottom door to the building does not securely lock and often homeless and drunk people are asleep or arguing in the stairwell. it’s no wonder they’ve changed company name, as stonehouse is known around aberdeen for the awful way it treats tenants
5/5
GoogleFriendly and helpful and good staff
Thank you, Stuart, for this excellent review. We will pass this onto the Team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. DJ Alexander hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Aberdeen.
