Trusted Agent profile · Aberdeen
★★★★★
1,966 reviews across 2 platforms
Neo House Riverside Drive, Aberdeen, AB11 7DG
Part of DJ Alexander, see every office.
DJ Alexander's office in Aberdeen, at Neo House Riverside Drive, is rated 4.2 out of 5 across 1,966 reviews on two platforms, including 422 Google reviews rated 3.4.
Tell us what you need and we'll put you in touch. DJ Alexander hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Aberdeen.
Every review we hold for the Aberdeen office, from every platform, shown as written. First names only.
5/5
GoogleVery quick lead time between finding the house, visiting it, accepting our application, and sending through the paperwork. On the day I was supposed to move in there was a mix-up and they were able to last-minute get me moved in! So far, house manager Alan has been very proactive and responsive with any issues or questions we've had. Not to mention the apartment itself is great!
5/5
TrustpilotAberdeen Branch extremely helpful.
Myself and a friend recently became tenants of a property and have had a great experience with Leigh Daniel and Gill Annand from the Aberdeen branch. Their communication was quick and helpful which made the process run very smoothly. Thank you!
Thank you, Lauren, for this excellent review. We will pass this onto Leigh, Gill and the Team.
5/5
TrustpilotLovely staff made application process easy!
DJ Alexander's tenancy application process was straight-forward, accessible, and quick. Gill Robertson-Cree, our Application Advisor, made what can be a daunting process an absolute pleasure. She was so kind, responded extremely promptly, and made everything as easy as possible for us. We can't wait to move in. Thank you!
Thank you, Aischa, for this excellent review. We will pass this onto Gill and the Team.
5/5
GoogleStonehouse has been very helpful in my pursuit of a flat in Aberdeen. I had a fairly complicated situation and they were excellent in helping it be a smooth experience. In particular Jemma Watts was an absolute super star and I recommend her whole heartedly!
1/5
TrustpilotTerrible terrible terrible
Terrible terrible terrible. By far the worst letting agent I have had the misfortune of managing my property. Unprofessional chaotic, unresponsive and non customer centric. Run far far far away from this shower of cowboys.
Thank you, James, for this excellent review. We will pass this onto Kieran and the Team.
5/5
Trustpilot10/10 ⭐️
I had an excellent experience with DJ Alexander. Agent Jen Cabrera Tejera gave me excellent support and attention during the application process for my new property. On the day she handed me the keys she was very clear and helpful with information about the property.10/10 ⭐️
Thank you, Jessica, for this excellent review. We will pass this onto Jenn and the Team.
5/5
GoogleI got in touch with Stonehouse Lettings regarding a property I was looking to rent out. Natalie got in touch and was very friendly from the outset, answered every question I had and was very professional. Would highly recommend Natalie and the team at Stonehouse Lettings
1/5
TrustpilotAvoid renting with them if you can
They had a good selection of properties and found what seemed like a nice flat with them, the problems started when we moved in.First the roof leaked as a constant stream of water into one of the bedrooms each time it rained, this was initially brushed off as “unusual high amounts of rain” to a low priority problem and only got fixed 1 month after reporting and constant pestering. This was followed by a leak from our bathroom to the flat below, which meant we couldn’t use it for 2 months before it was fixed. Then the simple problems of a blind falling off the wall in one of the bedrooms took two months from reporting (and pestering) to being fixed, this impacted privacy and made sleeping for night shifts difficult.We initially stayed as we were told they were working on a compensation package if we did, which inevitably never came. If I could sum it up it would be looks good initially, but they are very slow at dealing with any big or small problems, which is kind of the opposite of what you want as tenants and I would avoid if you can find properties with other companies!
I am disappointed to see that you have been unhappy with the service that we provided you during your tenancy. I would like to discuss this with you directly to get some further information, you can reach me on 0131 524 1337 or kevinfraser@djalexander.co.uk . Thank you, Kevin Fraser, Head of Property Management
5/5
TrustpilotGreat service from Dale in Maintenance
the boiler in my rented property (I am the landlord) packed in. Dale from the maintenance team was extremely helpful - helping with getting a reputable engineer to give a 2nd opinion and then managing the process of getting quotes and getting the work completed quickly and efficiently. Hassle and stress free for myself (other than the cost :-) ) thanks Dale !
5/5
TrustpilotAmazing Efficiency
Ramya Peela was very quick and efficient in assisting us with our current maintenance issues at our property.
5/5
TrustpilotSarah McIntyre was extremely efficient…
Sarah McIntyre was extremely efficient and thoughtful in her advice. After not being able to sell the previous year, she managed to create the situation where the flat was sold within three months. Excellent service.
Thank you, Brian, for this excellent review. We will pass this onto Natalia and the Team.
5/5
TrustpilotFaboulous!
Carol and the whole team at DJ were absolutely fabulous to work with. I have been renting with DJ for 2.5+ years, and they made the process of my partner moving in as smooth as possible. Definitely recommend!
Thank you, for this excellent review. We will pass this onto Carol and the Team.
5/5
TrustpilotI'm grateful to Cara Jenkins who…
I'm grateful to Cara Jenkins who explained me the policy related Guarantors. Apparently, you do not need one if pre-paying for 6 months. Before that, I had a phone conversation with a person (did not ask name) who told me that even if I pre-pay for 12 month there is no chance I can rent without a UK based guarantor.Five stars to Cara , 0 stars to the other guy.
Hi, thanks for the great review. I will make sure to pass this feedback on to Cara.
5/5
Trustpilot5 ⭐️ Team
We have had a fantastic experience with DJ Alexander throughout the application and referencing process. Laura Mctaggart and Ellie McVitie are both absolute credits to their teams, and we could not have completed what could otherwise have been a very tricky and stressful process without their assistance. Thanks!
Thank you, Anna, for this excellent review. We will pass this onto Laura, Ellie and the Team.
5/5
GoogleI was helped by Gill who was a pleasure to deal with. Gill listened to what I was looking for, great communication and very professional. Pleasure to deal with :)PositiveProfessionalism
Dear Cheryl, Thank you for taking the time to review Stonehouse and specifically the work done by Gill in our Lettings team. We really appreciate the lovely words. Kind regards, Customer Care Team
1/5
GoogleIf you value yourself, your personal time and your money, please stay away. No matter how beautiful the property is, it will not be worth it. Every single thing will be a hassle- chasing emails, unannounced contractor visits trying to open your door at 8am that nobody informs you of, ripping you off for imaginary cleaning issues when you leave- the fact that these people are still doing business given the way they do it, is simply astonishing.
Dear Alexandra, I’m sorry to hear that you have only rated us one star. We appreciate your feedback, if you would like to discuss this further please contact our Managing Director, Aileen Merchant via email aileen.merchant@stonehouseproperty.co.uk. I will ensure your feedback is forwarded to the relevant department so we can improve services in the future. Kind regards, Customer Care Team
5/5
TrustpilotHelpful despite small wait on hold
Amber Moyes was helpful on the phone to discuss multiple properties. Kept on hold for approx 10mins but busy time for the sector.
Thanks for the great feedback, I will make sure to pass this onto Amber.
5/5
TrustpilotProfessional Inspection Review
Earlier last month, Gemma-Louise carried out a property inspection of the property where I am currently staying. She was highly professional and responsive to any questions I had. She was very friendly and ensured all the necessary information was conveyed in a way I could understand. Thanks!
Thank you, Andrew, for this excellent review. We will pass this onto Gemma-Louise and the Team.
5/5
TrustpilotGreat service
Great service, Caroline was extremely helpful and very friendly
Thanks for the great review. I will pass this onto Caroline.
5/5
TrustpilotThe App is game changer
The process of renting out our property was very straight forward. Stephen Lawson assisted us. Very friendly and professional, he came over and took amazing pictures and was always available for any queries! It was a pleasure to deal with him.The A propos app DJ Alexander offers is very handy, allowing us to control and being kept informed at all time about our property, wherever we are 24/7.Overall, we are very pleased with the service so far.
Hi, thanks for the great feedback about the team and the platform. We are always looking to support our customers and make things easier. I will make sure we pass this onto Stephen.
5/5
TrustpilotDJ Alexander fantastic customer experience.
DJ Alexander have been so helpful during the sale process, advising me all the way. They have taken care of everything including viewings and have been great at giving advice and guidance. The staff are so supportive and knowledgeable and so easy to deal with. Every question was answered and they made the sale process so straightforward and trouble free. The staff have been fantastic.
1/5
TrustpilotRun a mile from D J Alexander’s all…
Run a mile from D J Alexander’s all froth an no beer, can only describe there management as extremely poor, had tenant in my property whom I got to know and informed me they was desperate to get my house to rent they phoned over fifteen times and nobody got back to them for a viewing, decided to change letting agent to 1-2 Let for lower commission and a superior service.
Hi, thanks for the feedback and I am sorry you have experienced this poor service. If you would like to contact me direct please do at richardtierney@djalexander.co.uk, kind regards, Richard Tierney, Director of Customer Service
5/5
TrustpilotStruggling to find 3 bedroomed flat
We have been looking for a 3 bedroomed flat for a few months now without success. We have finally found one now thanks tonSarah Liu. She has been a great support, kept in touch with us regularly, even after hours. She has been very caring, helpful and profession through the process and is an asset to your company.
Thanks for the great review. I will pass this onto the team.
5/5
TrustpilotI rented with DJA for 5 years and had…
I rented with DJA for 5 years and had an excellence experience. They really have the balance right between tenant and landlord - and were always incredibly responsive. Having now left my property I can say the exit experience was also very fair and thorough. High recommend for anyone renting!
Thank you, El, for this excellent review. We will pass this onto the Team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. DJ Alexander hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Aberdeen.
