5/5
TrustpilotAsif is fab
Asif is fab! Very helpful and quick. 5 stars all around!!
Agent replied · 12 June 2024
Thank you, Madeline, for this excellent review. We will pass this onto Asif and the Team.
Trusted Agent profile · Aberdeen
DJ Alexander Aberdeen reviews
★★★★★
1,970 reviews across 2 platforms
Neo House Riverside Drive, Aberdeen, AB11 7DG
Part of DJ Alexander, see every office.
DJ Alexander's office in Aberdeen, at Neo House Riverside Drive, is rated 4.2 out of 5 across 1,970 reviews on two platforms, including 422 Google reviews rated 3.4.
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Tell us what you need and we'll put you in touch. DJ Alexander hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Aberdeen.
Reviews
Every review we hold for the Aberdeen office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotBrilliant service
Our experience with DJ Alexander's tenancy application process was incredibly smooth and efficient. Gill Robertson-Cree, our lovely Application Advisor, played a pivotal role in making this journey hassle-free and enjoyable. Her exceptional kindness and prompt responses made everything a breeze. We're eagerly anticipating our move-in and extend our heartfelt gratitude! Thank you!
Agent replied · 12 June 2024
Thank you, Ally, for this excellent review. We will pass this onto Gill and the Team.
5/5
TrustpilotI have been with DJA for many years and…
I have been with DJA for many years and am very satisfied with the service. I would commend Adam Irving from the Maintenance Team for supporting us with a very complex water ingress and dampness repair. Many thanks
Agent replied · 27 December 2024
Thank you, for this excellent review. We will pass this onto Adam and the Team.
5/5
TrustpilotMark Hall changed my mind
I had not a very nice experience with dj Alexander. This year a young man came. His name is Mark Hall. I was very sceptical but Mark did what he said.. I wish there were more so experienced, kind people as he. I know I can trust him. I wanted just to thank him for what he has done, he is just a amazing person.
Agent replied · 12 June 2024
Thanks for the great review. We will pass this onto the Mark.
5/5
TrustpilotGreat customer service hotline
We had maintenance issue this morning and called the customer service hotline, BIG thanks to Sarra for her quick and accurate advice that helped to solve the issue in a minute!
Agent replied · 12 June 2024
Hi, thanks for the great feedback and I am pleased we could help so quickly. I will make sure to pass this onto Sarra.
1/5
TrustpilotI am writing this review after almost…
I am writing this review after almost experiencing DJ for more then 2months. We have moved to a home in April and have reported few issues(both major and minor) The team still keeps asking us to share photos which we have done multiple times. What I feel is they really are worst when it comes to how to deal with tenants. Worst experience ever.
Agent replied · 12 June 2024
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
5/5
TrustpilotExcellent service from Paul and the…
Excellent service from Paul and the team. Everything straightforward and Paul is always on hand to help with my queries.
Agent replied · 12 June 2024
Thanks for the great review and we are happy to help. I will make sure to pass this back onto the team
5/5
GoogleI want to express my appreciation for the positive attitude and proactive approach demonstrated by Anna Scot, Property Manager in Aberdeen. As a tenant, I’ve found all my requests have been handled promptly and efficiently. Professionals like Anna are a true asset and deserve to be recognized and valued by their employer.
5/5
TrustpilotVery helpful staff and agents!
Kiearan mooney was incredibly helpful through the application process, understanding of my circumstances of having to move back to Ireland if I didn't find a place, he helped me find this in the nick of time. This process can be relentless so the relief of finding a place was comforting.
Agent replied · 12 June 2024
Thank you, Philip, for this excellent review. We will pass this onto Kieran and the Team.
5/5
TrustpilotGreat experience over all
Great experience over all. Great comms and quick process. Helpful every step of the way. Thank you!
1/5
TrustpilotI have had my flat absolutely trashed…
I have had my flat absolutely trashed twice by the tenants found by this company. Both times I have had to shell out exorbitant amounts for cleaning which I should have been refunded and haven't been. All the furniture has had to be thrown out and the place repainted and this was not included in the claims procedure. The accounts team is beyond a joke and impossible to contact. WHERE ARE MY REFUNDS??
Agent replied · 12 June 2024
Hi, I am happy to look into any issues or queries you may have had. I will come back to you direct but if you would like to contact me, please contact me on richardtierney@djalexander.co.uk, Kind regards, Richard Tierney, Director of Customer Service
5/5
GoogleExcellent service, helpful, and professional team
Agent replied · 16 April 2026
Thank you, Paris, for this excellent review. We will pass this onto the Team.
5/5
TrustpilotThank you very much
Thank you very much. Especially Imran Iqbal was very professional and cooperative.
Agent replied · 12 June 2024
Thank you for this great review. We will pass your feedback onto Imran.
5/5
TrustpilotImran was very professional and helpful…
Imran was very professional and helpful on the viewing day
Agent replied · 12 June 2024
Thank you, Sydney, for this excellent review. We will pass this on to Imran and the Team.
5/5
TrustpilotGreat service for our first flat together
D.J. Alexander made the process of getting a new place to live for my partner and I incredibly easy and simple. We’d like to especially thank D.J Alexander’s agent Diane Hart for her time taking care of us and answering all our question. She made our experience even better.
Agent replied · 12 June 2024
Thank you, Jack, for this excellent review. We will pass this onto Diane and the Team.
5/5
TrustpilotDJ Alexander have looked after my flat…
DJ Alexander have looked after my flat for 20 years now. Their Property Manager, Kieran Mooney, recently carried out an annual inspection of my flat. This was carried out comprehensively and to a very high professional standard. I was particularly grateful for the photographic evidence of the inspection which provided reassuring evidence that all is well.
Agent replied · 12 June 2024
Thank you, Geoffrey, for this excellent review. We will pass this onto Kieran and the Team.
5/5
TrustpilotBrilliant team at DJ Alexander
Brilliant team at DJ Alexander, can't recommend them highly enough! Chloe, Evie and Lauren helped us from start to finish being very professional, very approachable and friendly. They explained everything to us and were so helpful from start to finish. It was an absolute pleasure having their support. Such a lovely team!
Agent replied · 12 June 2024
Thank you, Linda, for this excellent review. We will pass this onto Chloe, Evie, Lauren and the Team.
5/5
TrustpilotExcellent application experience with Imran Iqbal
Imran Iqbal was exceptional during the house viewing and application stage. He displayed great knowledge of the property, answered all my questions, and made the application process hassle-free. Imran's professionalism and dedication to his clients made the experience enjoyable, and I highly recommend his services.
1/5
TrustpilotWe have had a terrible experience with…
We have had a terrible experience with DJ Alexander which after several months still remains unresolved. They have not paid their full share of mutual repairs despite numerous emails and cost us a lot of waisted time and money with no concern about rectifying their inadequacies and time delays. This will affect their owner in the future with regards to future mutual repairs enabling works to be carried out promptly and effectively.
Agent replied · 12 June 2024
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
1/5
GoogleUnfortunately you cannot rate 0 stars. It is by far the worst company I ever rented from. They will try mugging you off for every little thing... It is my fault I didn't do my research before signing with them. Unprofessional at its best. I end up paying for things they were there all along. No reply to emails, no concerns being fixed, no professionalism at all. Please stay away from them. I even got charged for dusting even though I left the flat in immaculate conditions, my fiancee been an assistant head housekeeper for years. Long story short STAY AWAY FROM THEM!!!NegativeQuality, Professionalism
Agent replied · 13 June 2024
Dear Valentin, I’m sorry to hear that you have only rated us one star. We appreciate your feedback, if you would like to discuss this further please contact our Managing Director, Aileen Merchant via email aileen.merchant@stonehouseproperty.co.uk. I will ensure your feedback is forwarded to the relevant department so we can improve services in the future. Kind regards, Customer Care Team
5/5
TrustpilotGreat service
Would like to thank Skye for taking care of the smooth vacate process. It’s a pleasure working with Skye.
Agent replied · 12 June 2024
Thanks for the great review. I will make sure to pass this onto the team.
5/5
TrustpilotIssues resolved clearly
We had a problem with a leaking shower door and a broken shower head holder. David Harcus (Maintenance Co-ordinator) kept me updated with emails which informed me that the issue had been logged, who they were sending to fix it, who they resent to finish fixing it, and a confirmation checking that the issue had been solved to our satisfaction. I was really pleased to see that when the issue was first logged, David had listened exactly to the way I described the problem and written it down clearly for the contractor. Thanks DJ Alexander :)
Agent replied · 12 June 2024
Hi Susan, thanks for the great feedback and we are glad we could help with this maintenance issue. I will make sure we pass this on to David.
5/5
GoogleI recently had the pleasure of using Stonehouse lettings as the agency that helped me secure my first professional flat. Gill Annand is the most friendly and helpful person I have experienced within an agency and I can’t thank her enough for her time during the process.
5/5
TrustpilotGreat agent - responsive and good service
Great lettings agent, with staff that really seem to care about resolving issues and providing good service.I've been really impressed with DJA whenever I've had an interaction with the team. I'd confidently recommend them to anyone.They're particularly good at responding quickly and getting resolutions completed quickly too.
Agent replied · 23 August 2024
Thank you, George, for this excellent review. We will pass this onto the Team.
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Tell us what you need and we'll put you in touch. DJ Alexander hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Aberdeen.
