DJ Alexander Aberdeen reviews

★★★★★ 4/5

Trustpilot

Letting Agent

Asif Mohammed was extremely professional in all my dealings with him - I was very satisfied with his service.

Mairéad · 5 June 2023

★★★★★ 5/5

Trustpilot

Very helpful and efficient

The overall experience for letting the place was smooth. Gill was easy to communicate with and very helpful throughout the process.

Abdelhameed · 3 April 2023

★★★★★ 1/5

Google

Currently renting a property with this letting agency and have had the worst experience. We have been living in the flat less than 2 months and are already looking for somewhere else to live. Firstly there were issues with the flat when we moved in, one being the washing machine. I raised an issue and they let a contractor in our flat without our permission while we were out. I have tried multiple times to raise a complaint about it and have been ignored every time. They also gave us the incorrect address for our flat so we have ended up having to pay two energy bills because they didn’t give us the right address… cause apparently even that is too difficult for them. Avoid at all costs. Update - we finally moved and broke free from DJ Alexander, however they took £200 cleaning fee for ‘light cleaning’ which we didn’t bother fighting because we couldn’t be bothered with the company anymore. When trying to sort getting what was left of our deposit back the person I was dealing with felt the need to explain to me what my husbands surname is despite me telling her we have the same surname. They clearly don’t know their arse from their elbow.

Leah · 24 July 2024

★★★★★ 1/5

Google

I rented my flat with DJ Alexander back when they were Stonehouse and lived there for almost 5 years. It was quite honestly the most miserable experience I've had renting since leaving home. In 2020 I had inspections very frequently, with three over the course of only four months despite the pandemic. I eventually had to send the link to COVID guidance for lockdowns and state that I was not comfortable with people attending, and that cancelled one of the scheduled inspections thankfully and allowed me to only send photos. After this, inspections were at a more reasonable frequency, and I was less stressed about them. My biggest recurring issue was communication. I had three or four property managers over the years I was in the property, and only discovered that my manager changed when either an inspection email was sent by a different name, or when I had an enquiry and was informed it would need to be forwarded on. This even occurred when I was waiting to hear back about my deposit, where there were huge delays and all of my emails and calls were being ignored until I eventually was informed that my property manager had left the company at the start of the process, and they did not inform me. I had to wait almost a fully 30 working days to hear about my deposit, and then when I did the proposed amount was unreasonably high, so I had to dispute it. This was not my only money issue. At one point there was a rent increase, and it had been communicated to me that it would start from August. But in July I got told I had underpaid rent. I paid the extra, but when I sent a screenshot of the original email, I did not get a response to acknowledge their mistake, or even try to dispute my proof. The only positive I can give from over the years is that maintenance issues were always resolved promptly, and for the most part resolved well (other than one with damp, where they only replaced that bit of the ceiling instead of looking into the cause of the damp and fixing it. This led to the damp eventually returning on the new ceiling) so few to no complaints there. But I know from others who've rented from them that I'm the exception that proves the rule when it comes to maintenance. If you can avoid renting with DJ Alexander Aberdeen, please do. They have a reputation for a reason.

Cameron · 24 July 2024

★★★★★ 5/5

Trustpilot

Oliver esdaile helped me with my…

Oliver esdaile helped me with my property viewing in alloa. He was very helpful and promptly answered all my questions and great and quick service. I would highly recommend them to anyone looking for houses in alloa or nearby area.

Jilu · 28 November 2024

★★★★★ 5/5

Trustpilot

Excellent customer service!

As someone moving quite some distance I was apprehensive but I spoke with Kieran and he answered every question I had promptly which made the whole experience far less stressful than I had feared! Overall a really friendly customer service experience to help a really smooth transition:)

Millie · 7 August 2024

★★★★★ 5/5

Trustpilot

I have recently had a lovely experience…

I have recently had a lovely experience viewing a flat with Kirsten Scott, after not being successful first time round she has been very quick to sending me new places that I might also like to visit. Really going the extra mile as we all know finding a house is hard work! Keep up the good work.

Caroline · 30 January 2024

★★★★★ 5/5

Trustpilot

Agent Zosia

Agent Zosia met us at the property, and gave us a very quick and detailed rundown of the property and how the utilities work. Was also very friendly and polite.

Scott · 24 February 2026

★★★★★ 5/5

Trustpilot

Campbell has made our transition…

Campbell has made our transition seamless and keeps us upto date with the on goings with our property.

FORTH · 28 May 2026

★★★★★ 5/5

Google

I enquired about a property and Natalie was extremely helpful and super responsive. I asked so many questions but she responded every single time with absolute professionalism.PositiveResponsiveness, Professionalism

Cat · 14 June 2022

★★★★★ 5/5

Google

Natalie was very helpful. Her responses were really quick and my offer was accepted by the landlord within an hour. I would highly recommend .PositiveResponsiveness, Quality, Professionalism, Value

Titiksha · 14 June 2022

★★★★★ 5/5

Google

Met Natalie this morning to view a property, after having bad experiences previously Natalie was very refreshing, friendly, welcoming, professional and informative. Overall a great viewing experience!PositiveQuality, Professionalism

Emma · 14 June 2022

★★★★★ 5/5

Trustpilot

My partner and I had previous negative…

My partner and I had previous negative experiences with unfair letting agencies who asked for unreasonable fees for works conducted by the tenants, as well as being incredibly slow to respond. Our experience with dj alexander has been nothing like that. Through the years, they have been quick to respond to queries and concerns, and have dealt with issues promptly. More recently, we had an inspector named Giulia Ceccarelli come in to evaluate the state of our Stockbridge flat and she truly went above and beyond to ensure our living situation was as safe and comfortable as could be.

Paddy · 13 November 2021

★★★★★ 5/5

Trustpilot

Asif is fab

Asif is fab! Very helpful and quick. 5 stars all around!!

Madeline · 30 November 2023

★★★★★ 5/5

Trustpilot

Brilliant service

Our experience with DJ Alexander's tenancy application process was incredibly smooth and efficient. Gill Robertson-Cree, our lovely Application Advisor, played a pivotal role in making this journey hassle-free and enjoyable. Her exceptional kindness and prompt responses made everything a breeze. We're eagerly anticipating our move-in and extend our heartfelt gratitude! Thank you!

Ally · 24 April 2024

★★★★★ 5/5

Trustpilot

I have been with DJA for many years and…

I have been with DJA for many years and am very satisfied with the service. I would commend Adam Irving from the Maintenance Team for supporting us with a very complex water ingress and dampness repair. Many thanks

SMR · 12 December 2024

★★★★★ 5/5

Trustpilot

Mark Hall changed my mind

I had not a very nice experience with dj Alexander. This year a young man came. His name is Mark Hall. I was very sceptical but Mark did what he said.. I wish there were more so experienced, kind people as he. I know I can trust him. I wanted just to thank him for what he has done, he is just a amazing person.

Claudia · 22 June 2023

★★★★★ 5/5

Trustpilot

Great experience over all

Great experience over all. Great comms and quick process. Helpful every step of the way. Thank you!

Leanne · 29 May 2026

★★★★★ 5/5

Trustpilot

Great customer service hotline

We had maintenance issue this morning and called the customer service hotline, BIG thanks to Sarra for her quick and accurate advice that helped to solve the issue in a minute!

Jasmine · 3 December 2021

★★★★★ 5/5

Google

I want to express my appreciation for the positive attitude and proactive approach demonstrated by Anna Scot, Property Manager in Aberdeen. As a tenant, I’ve found all my requests have been handled promptly and efficiently. Professionals like Anna are a true asset and deserve to be recognized and valued by their employer.

Віталій · 21 July 2025

★★★★★ 1/5

Trustpilot

I am writing this review after almost…

I am writing this review after almost experiencing DJ for more then 2months. We have moved to a home in April and have reported few issues(both major and minor) The team still keeps asking us to share photos which we have done multiple times. What I feel is they really are worst when it comes to how to deal with tenants. Worst experience ever.

Arijit · 14 July 2023

★★★★★ 5/5

Trustpilot

Excellent service from Paul and the…

Excellent service from Paul and the team. Everything straightforward and Paul is always on hand to help with my queries.

Fiona · 15 March 2023

★★★★★ 5/5

Google

Excellent service, helpful, and professional team

Paris · 16 December 2025

★★★★★ 5/5

Trustpilot

Very helpful staff and agents!

Kiearan mooney was incredibly helpful through the application process, understanding of my circumstances of having to move back to Ireland if I didn't find a place, he helped me find this in the nick of time. This process can be relentless so the relief of finding a place was comforting.

Philip · 22 May 2024