DJ Alexander Aberdeen reviews

★★★★★ 1/5

Trustpilot

Not worth the hassle

I wanted a letting agent to manage my property to save me having to deal with any hassle. To be honest I wish I’d just taken a couple of weeks off work to set up a tenant myself. I can always arrange a contractor for maintenance if the tenant didn’t want to…So far I’ve been lucky enough to have no issues with the tenant, but the amount of stress I have dealing with DJ Alexander is unreal. Delay, payment/ accounting errors, lack of guidance, lack of communication, miscommunication the list goes on. It’s an absolute joke and, what’s worse, they charge me for the privilege. As soon as I can I’m ending my contract. I definitely won’t be recommending them to anyone I know. My partner is unfortunate to be having the exact same experience with them.

Amy · 3 August 2022

★★★★★ 5/5

Trustpilot

Very happy to help

Although the housing market has been tough and the spaces at viewings limited Cara and the team were always very calm and helpful in trying to sort out what we needed.

Oliver · 12 September 2022

★★★★★ 5/5

Trustpilot

A Great Sales Team

I have nothing but praise for the Sales Department at DJ Alexander. Melinda Illes saw the sale of my property through with great efficiency and her colleague, Ashleigh Love, kept me updated every step of the way. Abby Grigg also put together a beautiful sales brochure. What a team! I owe them so much THANKS!!

Dorothy · 7 June 2024

★★★★★ 5/5

Trustpilot

Gemma was brilliant with helping us…

Gemma was brilliant with helping us secure our dream apartment. Many thanks to gill and Gemma 😀

Lizzie · 9 November 2023

★★★★★ 5/5

Trustpilot

DJ Alexander was very helpful…

DJ Alexander was very helpful throughout my flat purchase. My solicitor was hopeless at communicating / progressing the sale, but Catherine Bruce kept both myself and the seller up to date with any developments and was always available to help and advise.

Mark · 22 October 2020

★★★★★ 5/5

Trustpilot

Angie has been assisting us with some…

Angie has been assisting us with some small maintenance issues in our new rental property and she has been fantastic - really efficient and helpful! Much appreciated.

JB · 23 January 2023

★★★★★ 1/5

Trustpilot

DJ Alexander aka Sharks

DJ Alexander is a shocking company. They try to take money from deposit to cover wear and tear which is illegal and when I questioned this I was told that if I dispute this then I could loose more money. Bullyish tactics! I was initially with Braemore who were fabulous. DJ Alexander have no care for tenants

Victoria · 24 April 2024

★★★★★ 4/5

Trustpilot

Professionalism top notch

Professionalism top notch, timing and follow up exceptional. Carol Clark was just amazing. Guided us Tru out the whole process. Reliable is just d word

Ifeyinwa · 25 March 2023

★★★★★ 1/5

Trustpilot

A company completely ignore tenant

Arrogant letting company with no service Tried to contact 3 times get 1 response that didn't answer me any questions about dog friendly flat. Seem they don't have any but didn't bother to advise, I will try my best to avoid any flat from this company. No body know if they will just ignore your request when you need their response for maintenance or deposit refund. So I shared my experience hope this help others tenant when they looking for flat.

Doris · 2 July 2022

★★★★★ 5/5

Google

Excellent service ! The staffs are very professional and friendly. They respond to my inquiries very promptly. Before moved in to the property, they provided me with a complete relevant documents in hand which is very helpful for me to keep as references. Would definitely recommend Stonehouse Lettings.

Elle · 15 June 2017

★★★★★ 1/5

Trustpilot

The worst experience I’ve ever had with…

The worst experience I’ve ever had with an agency. I’ve been a landlord for over 30 years and never had such a dreadful experience. Both myself and the tenant aren’t happy with their communication skills, they have no idea what is going as there are so many different departments and when they quote you on maintenance work they over charge you a ridiculous amount. Beware because even though they say they will try to help you out if your not happy with the 12 month contract this is untrue and I’m now having to fully manage my flat but pay for their services. Please DO NOT USE them .

Sara · 30 June 2022

★★★★★ 1/5

Google

God awful company. On the day I went to collect the keys to my new flat, no one organised the key collection, so sat outside their office building for half a day with my rental van, waiting on staff appearing from a Friday meeting. Meanwhile the office staff played garden golf at reception. Distopian style agency, with rude staff and do not complete repairs as and when they should. Took 3 months to replace a busted fridge freezer and when they did, replaced it with a toy fridge with a much reduced capacity. The reply was to lump it. DO NOT RENT with this agency. As a renter, they will treat you with disrespect and malice.

Andrew · 23 September 2024

★★★★★ 5/5

Google

UPDATE!!! I am thrilled to share my experience with you regarding Dj Alexander letting company. Let me tell you, they are absolute gems! This company doesn't waste time; they have a property for every personality out there. Whether you're looking for something modern, cozy, or luxurious, they've got you covered. What sets them apart is not just their impressive property range but also their warm and genuine approach. The team at Dj Alexander are incredibly nice and homily people. You can trust them completely; they will never deceive you or waste your time. If you're in search of a reliable and honest letting company, look no further than Dj Alexander.

Chiaza · 23 September 2024

★★★★★ 5/5

Trustpilot

Excellent service - from letting through to sales

After disappointing service from another company, we moved to DJA who managed the letting of our flat for a number of years. When the time came to sell the flat, DJA seamlessly went from letting agent mode to estate agent mode and made the whole process effortless. This was especially helpful seeing we live far away. Good communication, a good urgency about the whole process, well done them.

Science · 11 August 2023

★★★★★ 1/5

Trustpilot

Would avoid at all costs if they didn't monopolise letting properties

*UPDATE*We've now been here for five weeks. Exactly two weeks ago, we've requested a £200 reimbursement for all the cleaning we had to do that should have already been done prior to the start of our tenancy and THEY ARE NOT RESPONDING TO OUR EMAILS OR CALLS.*********************It's nearly been three weeks since we've moved in (partner & myself) and we haven't received an inventory so we've had to hold on to all the landlord's junk that's been taking up space. The staff take ages to respond on email and when we call there's never an immediate answer - it's always something like "we'll follow up on that". I don't know what on earth the staff are doing for anything to take this long. The staff member we're emailing would selectively reply to our requests and just ignore some, then not warn us when she'd be out of office nor give us a time when she'd be back to take care of our queries (or even do something as simple as passing our requests to another colleague while she's gone) - it would be nice not to be left waiting indefinitely when it's already been weeks of no responses. And that's not even as bad compared to one staff member who just wouldn't reply to our emails at all.When we moved in, the flat was not cleaned properly (they said it was just bits "here and there" but it absolutely wasn't) and they assured as that cleaners will arrive on the day of moving in, but no cleaners ever arrived (after that, they followed up by saying that they may take up to a week to come over and never gave us an appointment time like professionals should) so we ended up having to clean everything ourselves because we couldn't use the fridge or put a wash on otherwise. We're asking for reimbursement and it's nearly been a week with no response so I hope this review will do *something* - I really doubt they'll give us anything for the cleaning they should have already taken care of. We were also given the wrong flat number twice so changing our addresses with the GP etc was a pain. On top of that, they didn't even know where the gas and electricity meters were in the property!The staff don't look like they know what the f*** they're doing and are astonishingly comfortable rolling around like a fat cat on new lows of unprofessionalism. I have never been or heard of anyone this frustrated or ever received this bad a service from anywhere. It feels like they do the bare minimum to get by and that they just don't give a s*** about tenants. Avoid at all costs. Unfortunately, we haven't found a nicer flat and so we just have to deal with this now.

JJ · 22 June 2022

★★★★★ 5/5

Google

Fantastic service from Gill Annand, who was extremely friendly, knowledgeable and courteous. Gill was always easy to get hold of, accommodating and it felt she did everything she could to make things work in our favour as potential tenants. Big shoutout to Jemma Watt too. So far we've had a great experience with Stonehouse..

Kiki · 14 June 2023

★★★★★ 5/5

Trustpilot

I have been a Tennant of djalexander…

I have been a Tennant of djalexander since they took over from braemore and am currently using them to relocate .In my experience they have been positive and very helpful.Harry Gibson in particular has been a friendly,calming voice at the end of the phone in a very stressful time .Always quick to respond whether by email or by phone, I have been very grateful for his 'going above and beyond 'attitude in a tricky situation.Not what I expected from a bigger company, a genuine personal touch.

Adam · 15 June 2022

★★★★★ 1/5

Google

I moved into a flat that my partner had been renting from Stonehouse, they made a mess of that whole process. We had issues throughout with them, mainly a dodgy shower and damp issues, neither of these were never resolved. We had other minor issues were eventually resolved after months. They then overcharged us on the deposit (which we argued them down on). Would avoid at all costs and I'm very happy not to live in a flat let out by them

Andrew · 14 June 2022

★★★★★ 5/5

Google

Stonehouse Lettings service is one of a kind, the staff are very professional, outgoing, delivering a service like no other. The team in the Aberdeen office make these stressful events stress free, the process of securing a rental was seamless with the level of tools they have to help everything move swiftly, the process took less than a few days. When someone asked me if I can recommend a letting company, the first memory that will come to my mind is the quality service I have received from Gill Annand @ Stonehouse Lettings. Thank you to all the team there, good luck to everyone else in need of a letting agents services.PositiveResponsiveness, Quality, Professionalism, Value

Gaz · 14 June 2022

★★★★★ 5/5

Trustpilot

Landlord for 25 years

We first let out a flat through DJA in 1996 and now let out four flats through them. They haven't been perfect - no organisation is going to get it right first time every time. But the fact we've stuck with them for over 25 years speaks for itself; and we have tried other letting agents on occasion, who have been a whole lot worse!Biggest gripe over the years was the performance of their in-house maintenance partner, Benaird, which charged high rates for poor workmanship. This appears to have been addressed, and the change of ownership with the system changes they're bringing in will hopefully iron out any other wrinkles.

Doug · 6 June 2022

★★★★★ 5/5

Google

Went to view a property from Stonehouse Lettings and they made the whole process so easy. A huge thank you to Lisa K and Maureen C who managed to arrange this last minute and provided excellent service throughout.

Penny · 14 June 2021

★★★★★ 5/5

Trustpilot

Laura Mctaggart - The Best Property advisor !!!

Laura Mctaggart has done fabulous job in helping me to secure one of the much needed property I was looking for. She is a wonderful lady and keeps the communication ON until a conclusion is made. I had recently moved to UK and was new to the whole process but Laura helped me to understand and respond in timely fashion.Thanks a lot Laura and keep up the good work. - Manoj Kushwaha

Manoj · 24 March 2023

★★★★★ 5/5

Trustpilot

Great customer service

I was assisted by Bayana Jambal at first on viewing the house. She has very good customer care.She will respond to every email that I send on enquiry then she transferred me to Dionne Carter. The journey was very thorough and very good.Dionee and Bayana thank you so much Thank you so much DJ Alexander you are the best.

Wendy · 9 December 2022

★★★★★ 5/5

Trustpilot

PROFESSIONAL ASSISTANCE

I must confess my appreciation for the prompt attention and assistance offered by the DJ ALEXANDER team, especially the likes of Kasper Eichelkraut, whose erudite and skillful assistance aided solutions to the electrical issues in my apartment. Your effort is worthy of emulation and more grease to your elbow. Kudos to the powerful DJ ALEXANDER team.

Moses · 17 April 2024