DJ Alexander Aberdeen reviews

★★★★★ 1/5

Trustpilot

I moved out of the flat 4 months ago…

I moved out of the flat 4 months ago and DJ Alexander refuses to release me from the lease. I have given my notice far more than the contract says. They don’t want to help at all. I have called them several times but still nothing. It is a joined tenancy and they don't want to even speak to the other party in order to release me from the contract You are the worst office ever. Please think twice before you collaborate with them.

Eleni · 24 October 2022

★★★★★ 5/5

Trustpilot

Ellie DJ Alexander

Ellie was very welcoming, informative and extremely pleasant and very on the ball with back up.

Kenny · 23 January 2024

★★★★★ 5/5

Trustpilot

Letting Agents Scotland

Desperately needed accommodation, as plans for flat sharing fell apart at the very last minute! DJ Alexander were extremely helpful, Dale Barr was outstanding, the agency really treated us with respect and dignity.

Emmanouil · 14 September 2022

★★★★★ 1/5

Google

Would give less than a star if I could, but required to include one to review. Uses a really invasive third party AI-based referencing system that auto-generated so many email requests for references BOTH my jobs complained, and essentially unless you consent to give invasive access to your private banking, up to four times a day for up to 90 days, you're getting rejected anyway. It's laughable when some admin assistant on minimum wage is trying to claim you can't afford the property. Extremely unprofessional outfit. Don't waste your time or energy. The flat was absolutely not worth the hassle and I just pulled out after 3 weeks.

Jean · 4 November 2024

★★★★★ 2/5

Google

Here is an extensive review of Stonhouse in all stages of tennancy: The application process - - The first time I applied for a flat it was an absolute walk in the park, however this was in 2014, and my more recent application process was wholly diferent. - The second time I applied for a flat verbally upon viewing (2018). Two full days later upon hearing nothing I decided to phone and was informed a decision would be that day and I would hear back from the office before 5pm - I never heard back. This strikes me as slightly unprofessional. The duration of tennancy- - I can only say good things about the duration of the tennancy - problems were sorted quickly and communication with the property manager was excelllent. Post tennancy- - Say goodbye to the deposit. In short, no matter how clean the flat is left, stonehouse will insist on a professional clean at a rate of 17 pounds an hour. Furthermore do not be surprised if you are greeted with ridiculous quotes for time spent cleaning each room - the cleaning company claimed to take almost 12 hours to clean our kitchen. I have seen kitchens built in shorter periods of time than this. The Brief Summary: - Mixed bag when it comes to application - if the flat is popular expect poor communication. - Communication during tennancy is good. - Deposit will be ravaged given any tiny excuse. Overall, go for stonehouse if you are a tennant who wants a nice flat with wads of cash to spare.

Brian · 15 June 2019

★★★★★ 5/5

Trustpilot

Sale of flat…

The staff I dealt with at DJ Alexander for the sale of my flat, Sarah McIntyre and Abby Grigg, were extremely helpful and prompt in dealing with things. They even organised the clearing and cleaning of the flat prior to sale and I see that as going the extra mile.

Helen · 4 October 2024

★★★★★ 5/5

Trustpilot

Very professional and fast

I had an excellent experience with this team during the rental process especially Ms Laura Mctaggart . The communication was clear and timely at every stage. Once my referencing was complete, I received detailed instructions regarding the next steps, such as signing the tenancy agreement and managing the move in process . I would highly recommend their services to anyone looking for a professional and well-organized rental experience. Thankyou Laura once again for all your support 🥳🥳

Syama · 16 December 2024

★★★★★ 5/5

Trustpilot

Ellie McVitie and Fanny Walravens

Ellie McVitie, who showed me round the property and Fanny Walravens who oversaw our tenancy agreement and the process leading up to it were absolutely wonderful, willing to help in any way they could and made the process so easy for us. Thank you so much guys!

Dervla · 14 November 2024

★★★★★ 5/5

Trustpilot

Thanks to Sandie Whyte and Caroline…

Thanks to Sandie Whyte and Caroline Connelly, our moving-in experience with DJ Alexander has been hassle free. Both helped us with onboarding process with clear guidelines and quick responses.

Sujay · 24 January 2023

★★★★★ 1/5

Trustpilot

This is the worst company I have ever…

This is the worst company I have ever come across. They are so unprofessional and always too busy. We got a viewing, which takes a shocking amount of time, if at all because they use an unreliable automated service. When you call them they tell you that if you haven't received an email they can't do anything about it, we asked for the application form and were told we were the best candidates to put forward. Today I note the property is now let, despite having no email or even an acknowledgement of our application, which was sent a matter of hours after the viewing. They don't care about their clients or prospective tenants and take no accountability for their shortcomings.Just an email to say we hadn't been successful would have been courtesy.

Ash · 6 October 2022

★★★★★ 1/5

Trustpilot

Avoid this company at all costs

Avoid this company at all costs. Their communication is abysmal (never respond to emails, don’t seem to take messages when you phone them, webforms disappear into the ether) and they don’t care about customers at all. Have been trying to get a response about my property that they ‘manage’ since June 2022; my tenants don’t have reliable electricity (surely a compliance issue?!?) and DJAlexander are happy to take money from me while ignoring attempts to fix and communicate about the issue.

Chenoa · 5 October 2022

★★★★★ 5/5

Trustpilot

Proffesional service

The proccess of renting new property was very quick and simple. Patrycja did amazing job and kept us right from the beggining to the date of moving in. All the informations were sent by email along with the guides for tenants. Happy to recommend !

DAMIAN · 11 December 2024

★★★★★ 5/5

Trustpilot

Asif was so helpful for us trying to…

Asif was so helpful for us trying to secure our flat. Would recommend him to anyone! Goes above and beyond

Amy · 5 October 2023

★★★★★ 1/5

Trustpilot

DJ Alexander

DJ Alexander, what else is there to say... Unprofessional, unresponsive, and always too busy. When requesting a showing they are always fully booked (this is our 28th try btw). When you call them they tell you that if you haven't received an email they can't do anything about it. Even when you do receive an email it asks when you would like to book the next viewing. Whatever your answer is you will always receive a follow-up email stating that the viewing is fully booked. No accountability whatsoever.

Maciej · 12 September 2022

★★★★★ 1/5

Trustpilot

WARNING! Read before dealing with DJ Alexander

Please note: this review is completely accurate and true and instead of being exaggerated has instead been ‘dumbed down’ due to the lack of energy and effort I can put into listing all the failings of DJ Alexander. The date of experience is down as the 5th Sept as this is when I put the Trust Pilot review on , although this all started at the start of August, and is ongoing.Oh my goodness me. I do not understand how this company can function as a business. They recently took over managing my rental property through the acquisition of Fineholm letting and I have had nothing but issues. Basically no communication from the company at all. They didn’t even advertise my property when existing tenants left. They were unable to tell my why they had missed this. They forgot to pay me my rental income. They forgot to email close out details when my tenants left . They have repeatedly told me someone would get back to me but no one does. Even the staff on the phone admit their system isn’t the best. If there were not financial implications in all this it would be comical. I have repeatedly asked for them to return my keys. Even the simplest things such as they told me it was impossible tenant left and took the bedding as they don’t supply any. Even though I informed them when I rented out the property initially through Fineholm I had included bedding. They still denied it was possible. I am at my wits end with this company. All I get told is ‘I appreciate your frustration and I will get someone to call you back straight away’. I have honestly never experienced anything like it in my life. And I am the landlord who owns the property that they make their money through. What on earth must it be to be a tenant in one of their properties! It truly beggars belief!Update….More daily phone calls from me chasing things up. Every time explaining the whole situation again. Every time being told it will be taken to the highest level and is being investigated and treated with the upmost urgency. Every day I go through the whole process again. Twice! I phone first thing in the morning to explain the situation and ask why no one has phoned me back, and at the end of the day to again explain the situation and ask why no one has been in contact with me as I was promised first thing in the morning 'with upmost urgency'.I would wash my hands of them if they did not hold all the keys to my property and owe me money. Do not sign up with this company if you expect any level of basic service or communication or professionalism from a letting agent. I will continue to update as this goes on…I may start even naming individuals within the company who have excelled in their poor customer service. I have had to start making a note of who I speak to and when because they always say 'And who was it that you spoke to, and who was it that told you that'.Today’s update 9th September :More calls to DJ Alexander to find out what has been happening and why no one is getting back to me. still waiting for the promised call backs and emails they assured me would come immediately.Someone in maintenance told me today that I don’t even have an account with DJ Alexander any more. I said ‘but you still have all the keys to my property and I am waiting for money owed to me! ‘ which she also found quite incredulous.I also noticed on my last monthly statement that DJ Alexander charged me £30 for increasing the rent on my property. (Something that Fineholm had organised 3 months earlier.)£25 + VAT for sending a letter or an email?Be warned. Do not deal with DJ Alexander . And, I am honestly not bitter, just concerned for people who get involved with this company.The organisation is so compartmentalised that no one knows anyone else in the organisation. When you speak to someone in accounts about your account they need to speak to another department. When you speak to someone in maintenance about maintenance.... they need to speak to another department.Also worth reading reviews on allagents website and google reviews.Equally scathing.Sunday 11th update:Have spent a considerable amount of time this weekend collating and explaining the entire course of events after I was asked to do this by DJ Alexander’s Head of Client Accounts and Property Support.I spoke to him in Friday and have been assured he will look into all these issues in an attempt to resolve this.I managed to speak to him because I called again last thing on Friday for an update after my call first thing on Friday but refused to take ‘someone will get back to you’ as an answer. I insisted on speaking to a manager .Tune in for more on next weeks episode of the DJ Alexander Chronicles.

EW · 11 September 2022

★★★★★ 5/5

Trustpilot

We did a change of tenancy managed by…

We did a change of tenancy managed by Laura MacTaggart, who was very helpful. Despite the intrusiveness of the process (they ask for an awful lot of personal information) and the involvement of third-party companies (with the consequent spamming of house-related offers and adverts), Laura always replied promptly to our calls and questions. A 10/10 for her!

Paul · 21 May 2024

★★★★★ 5/5

Google

My Wife and I have viewed two properties recently with Maureen from Stonehouse Lettings Aberdeen. She is another team member that is a credit to herself and her profession. We have only had positive experiences with this company and we are most impressed by their exceptionally proactive approach to helping prospective tenants. They actually listen and search for properties with you in mind - imagine that - a team that does their job in a way like they would like it done for them! Hopefully we can find a suitable place through Stonehouse.PositiveResponsiveness, Professionalism

Twopoms · 24 August 2022

★★★★★ 1/5

Trustpilot

Disgraceful company which is renting out flats with rodents

This letting agent let my partner and I live in a flat with dodgy radiators (they had sparks at one point) and didn’t fix it for a full month in the winter time so it was freezing and didn’t refund us for it or give us any compensation. We had to buy our own radiator. We also had mice in the flat from September until we left. They sent pest control to try and fix it in February after then being negligent but even they advised they had to fix the hole behind the fridge to fully get rid of them but D J did not want to fix that right away as it would take a few months to fix apparently. It’s awful; they’re expected us to pay month for an expensive uninhabitable place . We sent email after email requesting compensation but they don’t even have the decency to reply to these requests at all. The worst part of all for this is they’re renting out our old flat again right after our tenancy ends for a higher price and are probably not going to tell the new tenants about the mice, which is absolutely disgusting, I feel really sorry for the next couple or anyone who rents with this company.

Steven · 20 August 2022

★★★★★ 5/5

Google

They are really friendly staff and very helpful as well good people to be showing houses to people

Janet · 13 October 2025

★★★★★ 1/5

Google

I rented a flat through stonehouse and it was the worst thing that ever happened to me , they are rude unprofessional and useless , whenever we ask for repairs it takes ages and when you call and dont send an email nobody repsonds and then they say they werent informed , i have to say Amanda was the worst of them all , very nasty and rude , when you leave they do their best to take all your deposit , we had to appeal through safe deposit scotland which was very fair and we got most of our deposit through them not through stonehouse , they also walk in without permission and then when you complain they apologise, !! No respect of privacy at all . Stay away from them to keep stress away. Even when we contacted them about a leakage in new years eve they doubted what we were saying and after arguing and explaining that the bed room is all wet because of the leakage they sent a plumber !! It took them ages to send someone to clean the carpet after the leakage and it had a bad smell because it was wet for 10 days , when we moved out they wanted to charge us for the paint damage that happened because of the major leak despite that we repainted all other rooms , charge ridiculous amount of money for cleaning even if you literally scrub it inch by inch , finally moved into another flat and the agency is so helpful so i really regret that we rented from stone house

Mariam · 15 June 2018

★★★★★ 5/5

Google

I dealt with Stonehouse over the rental of a property in Aberdeen and I can't thank the team enough for the fast, efficient, friendly, helpful, understanding and professional service they provided. I've actually viewed, credit checked,, signed up and moved into the property I saw on their website in a shorter time frame than one of their competitors offered to just view a similar property. I'd be delighted to use them again and would recommend Stonehouse to anyone looking to rent or market a property.Thank you - you turned what is normally a stressful event into a pleasurable experience.

Sheridan · 15 June 2018

★★★★★ 5/5

Trustpilot

Great End of Tenancy Experience

Amy was always very helpful and where necessary always returned my calls/emails promptly.

AAC · 19 February 2024

★★★★★ 4/5

Trustpilot

Everything was super easy and very…

Everything was super easy and very quick. People are very kind and helpful

Rajat · 14 February 2024

★★★★★ 1/5

Trustpilot

Inconvenient and poorly organised

After finally securing a viewing for a property (a mammoth task in the current climate) myself and two other viewers waited half an hour outside the property before the meeting was cancelled due to "key complications" and the estate agent then advised the property had been let anyway. Extremely poor service, I've missed 1.5 hours of work today because of this poor organisation and extreme inconvenience. I don't understand how a property could have possibly been let in the 30 minutes the other viewers and I were waiting. The other viewers said the estate agent hadn't even contacted them to inform them the viewing was cancelled. Extremely disappointed and inconvenienced.

Kirsty · 3 August 2022