Trusted Agent profile · Aberdeen
★★★★★
1,966 reviews across 2 platforms
Neo House Riverside Drive, Aberdeen, AB11 7DG
Part of DJ Alexander, see every office.
DJ Alexander's office in Aberdeen, at Neo House Riverside Drive, is rated 4.2 out of 5 across 1,966 reviews on two platforms, including 422 Google reviews rated 3.4.
Tell us what you need and we'll put you in touch. DJ Alexander hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Aberdeen.
Every review we hold for the Aberdeen office, from every platform, shown as written. First names only.
5/5
TrustpilotFriendly and efficient
Laura Mctaggart and Garry Fox were very helpful and friendly during my application to rent; they helped me finish and process the application for a very quick turn-around. Both over the phone and through emails, they answered all my queries and resolved my issues quickly and efficiently.
Hi Jon, thanks for the great review and taking the time to post this. We are glad the team could help you through the process so quickly.
1/5
TrustpilotAvoid
Avoid. Firstly, when they bought over previous agent there was a noticeable drop in engagement and customer service from them. Too big a company to care. Didn’t have an inspection in the year we had them. Took 5 weeks to fix a boiler last year - no hot water and no desire from them to ensure quick fix. Both them and landlord reluctant offered 15% compensation from one month rent. Landlord now selling and has decided 8 months after boiler issue and are now refusing to pay compensation payment.Loved the flat but experience ruined by agent and landlord
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
5/5
TrustpilotAppreciate Message to our Star (Elaine)
Dear Elaine, Thank you for your effort so far in our new apartment hunt, Thank you for making the move in easy and thanks for your patience & kind gesture too. Verily, you are a STAR and our family will always be grateful for everything. We love our new apartment and we are settling in well…It’s wonderful & Amazing having you as our new apartment Agent. Greater heights✌️
Thank you, Moshood, for this excellent review. We will pass this onto Elaine and the Team.
5/5
TrustpilotExcellent service from Paul, James and Rebecca
Paul, James and Rebecca were all excellent in helping us get our flat in a quick and efficient manner. Very impressed with the service - would definitely recommend!
Thanks for the great review. I will pass this onto the team.
5/5
TrustpilotStaff were very helpful
Staff were very helpful, especially Mr. Calumn Robertson, who was at the end of a phone call or email every time we needed any help every step of the way from finding a suitable property to filling in the application, up to the point of completion and approval. Definitely will use their services again.
Thank you, Mohamed, for this excellent review. We will pass this onto Calumn and the Team.
5/5
TrustpilotA big thank you to caroline at DJ…
A big thank you to caroline at DJ Alexander. You were very helpful right from the beginning to the end.You’re amazing.
Thank you, Pawel, for this excellent review. We will pass this onto the Team.
5/5
GoogleGill was lovely, as a student renting can be really difficult and confusing. She was so kind and patient, she answered all our questions and is so open to helping us. I’d really recommend this service! Thanks Gill!PositiveResponsiveness, Quality, Professionalism
Dear Rae, Thank you for taking the time to review Stonehouse and specifically the work done by Gill in our Lettings Team. We really appreciate the lovely words. Kind regards, Customer Care Team
5/5
TrustpilotAgents with DJ Alexander are so helpful…
Agents with DJ Alexander are so helpful with the application process, showing people around the flats and answering any questions. Sarah Liu was helpful with answering any questions :)
Thanks for the great review. I will pass this onto the team.
5/5
TrustpilotI'm really happy with the company's way…
I'm really happy with the company's way of dealing with lettings. I recently had a viewing with Gemma Louis who was very helpful listened to my personal circumstances and advised me on filling out my application form. Also I highly appreciate the fact that the company always replies to each application whitin short period of time including the unsuccessful ones which saved me a lot of time and wondering.
Thank you, Zheni, for this excellent review. We will pass this onto Gemma-Louise and the Team.
5/5
TrustpilotYasser and the team were exceptional
Yasser and the team were exceptional. They were extremely helpful and efficient in helping me with the sale of my flat. I am so grateful!
Thanks for the great review. I will pass this onto Yasser.
5/5
TrustpilotUnsatisfactory agency, excellent recent service
Overall, I've had a very negative experience with Braemore/DJ Alexander. Over the years, I've had to deal with a troublesome tenant and a few Braemore personnel (who all probably now work for DJ Alexander), who are only sometimes willing to help and take weeks to carry out a process. My family has had a particularly horrible experience due to a Braemore personnel who was dishonest, signed agreements on our behalf and kept this information from us for years. Due to these personnel, we were only able to gain access to our property about 1 year after we initially asked their help. However, my most recent experience with the last DJ Alexander personnel I met was very positive. She was easily the best personnel I've met so far. She helped me through a very long and difficult process to end my business with DJ Alexander. Although there were very long discussions/arguments, I felt honesty and patience from a personnel for the first time. These long discussions were carried out, because she was attentive. When I wrote an email, it would usually take only hour/s for a reply and I have written a couple or a few emails almost everyday for the past month (with several long phone calls). She had even relayed my horrible past experience to her superiors and I've felt heard after years.
Thanks for the great review. I will make sure to pass this onto the team.
3/5
TrustpilotSome aspects great, some need a bit of work
Sophie, the End Of Tenancy Property Manager, has been extremely helpful and professional in managing the exit of the current tenant and preparing for the new one. A new tenant has been found very quickly, so that's all appreciated and I'd rate 5 stars.Regarding the day-to-day, I do find the tracking system for issues to be frustrating and some of the responses regarding quotes take longer than I think they could, but the people I'm working with are friendly and helpful.
Thanks for the feedback on the people at DJ Alexanders. We take on board the feedback around our systems and we will look into this.
4/5
GoogleI have used Stonehouse fully managed service for my flats in Aberdeen for several years. Jackie Stewart is my property manager and has supported me through the many changes in tenancy legislation and her experience, along with the rest of the team, has been invaluablePositiveProfessionalism, Value
Dear Fiona, Thank you for taking the time to review Stonehouse and specifically the work done by Jackie in our Property Management Team. We really appreciate the lovely words. Kind regards, Customer Care Team
5/5
GoogleRecently rented a flat through Stonehouse. Very professional and seamless process. Gill and Emma were great and answered all our queries quickly. The overall process was the quickest and most responsive I've had in several years of renting. Genuinely surprised by the number of negative reviews.PositiveProfessionalism
Dear Mr O'Brien, Thank you for taking the time to review Stonehouse and specifically the work done by Gill and Emma in our lettings department. We really appreciate the lovely words. Kind regards, Customer Care Team
5/5
TrustpilotProcess was smooth
Process was smooth. Team member were always reachable and reaponsive. Ms Kaya Marr handled everything really very nicely.
Thank you, Lalit, for this excellent review. We will pass this onto Kaiya and the Team.
5/5
TrustpilotNatalia was very helpful and friendly…
Natalia was very helpful and friendly during our flat viewing, and replies to emails fast.
Thank you, Abbie, for this excellent review. We will pass this onto Natalia the Team.
5/5
TrustpilotIt was great experience to view the…to view with Gemma lousie
It was great experience to view the property and Gemma Louise was so fantastic to help for viewing
Thank you, Sajid, for this excellent review. We will pass this onto Gemma Louise.
5/5
TrustpilotVery efficient service
Carol was very professional and efficient. She helped us to complete all the necessary tenancy documents in record time.
Thank you, K, for this excellent review. We will pass this onto Carol.
5/5
TrustpilotAt 1st
At 1st, i was a bit suspicious of renting with DJ Alexanders with the negative comments I have seen. Trying to get a viewing was difficult and i had a few appointments cancelled on the day. When i got the viewing the Property Manager Imran, explained to me why they were cancelled which is understandable. (If the LET has been agreed there is no point of continuing with the viewing.) I applied for a few properties and some I got rejected which was no part of DJ Alexander's, it was this the landlord's decision. After being accepted by a property, I have successfully moved in.When the key handover/ Check-in happened, Imran showed me how to use the heating systems and which right department to contact if there were any issues.
Thanks for the great review and we are happy to help. I will make sure to pass this back onto the team
5/5
TrustpilotJen Cabrera Tejera
I recently had Jen Cabrera Tejera come to my property for an inspection, and I couldn't be more satisfied. She was professional, knowledgeable, and thorough in her assessment. Jen Cabrera Tejera provided valuable insights and practical suggestions to enhance my property's appeal. Her communication was excellent, keeping me informed every step of the way.Thank you, Jen Cabrera Tejera, for your outstanding service!
Thank you, Hamza, for this excellent review. We will pass this onto Jen and the Team.
1/5
TrustpilotNo response
Applied for a property after viewing via one of there female employees who didn’t have the decency to respond to my application or tell me I was unsuccessful, unprofessional.
5/5
TrustpilotTop knowledge and experience
Highly knowledgeable about both the local market and regulatory requirements for renting out property. Got a huge amount done quickly and efficiently. Great comms throughout. Flat is now rented. Very happy and look forward to years of working with DJA.
Hi, thanks for the great feedback.
5/5
GoogleEveryone at Stonehouse lettings Aberdeen has been so helpful and responsive during the whole process of us trying to secure a property! Everything went smoothly and we are really pleased. Would recommend this agency to anyone looking for a new home. Thank you so much!
Dear Ioanna, Thank you for taking the time to review Stonehouse. We really appreciate the lovely words. Kind regards, Customer Care Team
5/5
TrustpilotMr Imran
Mr. Imran Iqbal is a very responsible agent. He has helped in every way he can with our application. I would give him 5 stars and recommend him to everyone.
Thanks for the great feedback. I will make sure to pass this onto the team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. DJ Alexander hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Aberdeen.
