Trusted Agent profile · Aberdeen
★★★★★
1,960 reviews across 2 platforms
Neo House Riverside Drive, Aberdeen, AB11 7DG
Part of DJ Alexander, see every office.
DJ Alexander's office in Aberdeen, at Neo House Riverside Drive, is rated 4.2 out of 5 across 1,960 reviews on two platforms, including 422 Google reviews rated 3.4.
Every review we hold for the Aberdeen office, from every platform, shown as written. First names only.
5/5
TrustpilotKieran Mooney was very helpful with my…
Kieran Mooney was very helpful with my checking out process. He is the reason I am leaving a 5 star review.
Thank you, Conor, for this excellent review. We will pass this onto Kieran.
5/5
TrustpilotGreat experience
Ellie was fantastic! Professional, efficient and understanding. She was quick to respond to any queries and helped us to find the perfect apartment.
Thank you, K, for this excellent review. We will pass this onto Ellie.
5/5
TrustpilotI had several viewings across the span…
I had several viewings across the span of a few days with several DJ Alexander agents. All were extremely helpful and knowledgeable.
Thank you, Liam, for this excellent review. We will pass this onto the Team.
1/5
TrustpilotUnnecessarily stressful
Doing a a simple change of tenancy has been the most stressful experience with DJ Alexander. Their emails always came across as quite hostile and threatening for no apparent reason. Every time they asked us to fill in forms and gather documents, they always gave us unrealistic deadlines of 48hrs, which makes things unnecessarily stressful. They even wrote the wrong rent amount on the lease draft thankfully we noticed. When we needed to ask an extension of a few days to give more time to our guarantor to gather their income documents from their workplace, they threatened us to cancel the whole application!? They warned to cancel our application even though we were doing this process more than a month in advance. They say we need to adhere to strict deadlines to give time to their admin process before the move in date, and yet they completed everything after a single day after we submitted everything… so why such strict deadlines and threats when we have more than 30 days of time before moving in? I’ve done a change of tenancy with the same flat but a different agency before and it was simple and stress free. DJ Alexander made most things everything so unnecessarily stressful.
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
5/5
TrustpilotExcellent Inspection Experience with Jenn
I had the pleasure of meeting Jenn during her recent inspection of our flat. She was professional, courteous, and respectful of our schedule. Jenn conducted the inspection efficiently and thoroughly, ensuring minimal disruption to our day. She made us feel comfortable and took the time to address any questions we had. Jenn's attention to detail and friendly demeanor made the entire process smooth and pleasant.
Thank you, Mo, for this excellent review. We will pass this onto Jenn and the Team.
1/5
GoogleDJ Alexander is the worse property management company I have ever come across in my life. Their services are very poor and all they care for is their earnings they don’t care about you the individual.
Dear Emmanuel, Thank you for taking the time to leave a review. We are happy to look into any issues that you are experiencing, please email customerservice@djalexander.co.uk for further assistance. Kind regards, DJ Alexander Customer Service Team.
5/5
TrustpilotSpeedy Repair
Dora was very helpful with getting a thermostat repair dealt with quickly and efficiently.
Thank you for this excellent review. We will pass this onto Dora and the Team.
1/5
TrustpilotHorrifying experience with DJ…
Horrifying experience with DJ Alexander. The property has been rented to us without properly inspecting it. Once we moved into the flat, we found no hot water in the shower, the toilet was not flushing properly, and several other things were broken or in loose - unsafe for kids. We have been showering with cold water for 3 days and still the shower has not been fixed yet. Even one star is too high for DJ Alexander based on our ongoing experience.
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
5/5
TrustpilotCustomer Support
We would like to thank Gill for her excellent customer support throughout our application process. She has been there to answer our concerns and give us advice!
Thank you for this great review. We will pass your feedback onto Gill and the Team.
2/5
TrustpilotA lot of room for improvement
Quite a lot of things could have been improved in my experience of moving into a DJ Alexander flat.First of all, there was a major leak from the upstairs flat into ours, which the agency knew about and failed to mention, leaving me to find an overflowing bucket in the cupboard catching the leaking water. Secondly, the flat was not clean at all when we move in. Thirdly, the boiler didn't work for the first two weeks I was there. Fourthly, the keys I was given to the downstairs front and backdoors didn't work. Fifth, there's a few other minor/moderate issues with the flat itself (loose shower rail, leaking sink, stiff doors). Sixth, the online portal they insisted on me using to fill in the inventory and log all these issues didn't work, and when I informed them of this I didn't get any replies. I have rented from them before and they were mostly quite responsive and helpful (except for one time I asked them to have our flat's *only* toilet fixed whilst we were away for 7 days and they didn't). But my most recent experience has been certainly more negative than positive, which I think is especially disappointing given we are paying such high rent.
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
5/5
TrustpilotSmooth Tenancy Execution
Ellie McVitie (property manager) & Abigail thornburn (tenancy progressor) were super helpful & easy to reach out & I always received prompt response from them. Renting process is much smoother with DJ Alexander once you get shortlisted by the landlords its the main reason why it stands out from other agencies in the mkt.
Thank you, Shubhendra, for this excellent review. We will pass this onto Ellie, Abigail and the Team.
5/5
TrustpilotChloe Mitchell was very helpful in…
Chloe Mitchell was very helpful in securing our flat and getting things ready
Hi, thanks for the great feedback, I will make sure to pass this onto Louise.
5/5
TrustpilotVery professional and very helpful
Very professional and very helpful made the process easy, Chloe was invaluable throughout!
Thank you, Dave, for this excellent review. We will pass this onto Chloe and the Team.
5/5
TrustpilotShout out to Alison who made my move…
Shout out to Alison who made my move seamless. Prompt communication and kept me up to date with everything.
Thank you for this excellent review. We will pass this onto Alison and the Team.
4/5
TrustpilotHighly recommended
Highly recommended. Very trustworthy and the agents are available over call for any enquiries or maintenance.Thanks to Imran Iqbal for always responding to my queries patiently and being quick with providing resolutions.
Thanks for the great review. We will pass this onto the team.
1/5
TrustpilotTheir online systems are super scammy
They have a tremendously flawed IT system in place. Since they manage everything via online platforms and not through direct communication, EVERY time (no joke) I have to interact with them I get so many spam emails. That only tells me that they're leaking info and not following through on GDPR safeguards. I would never ever ever sign up with DJA again.
Good morning, Thank you for taking the time to leave a review. We are happy to look into any issues or queries you may have. Please feel free to contact us directly at customerservice@djalexander.co.uk if you would like us to look into anything further or assist. Kind regards, DJ Alexander Customer Service
1/5
TrustpilotDJ Alexander Staff Please do not contact me, I cannot bother...
Because they push you to do something that you don't want to, you don't need to, you don't have to. Signing up to Goodlord is one example. And they are not listening....
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
1/5
TrustpilotSome reflections
Tenants are treated badly, landlords are pandered to. DJA pressures landlords into raising rent, and plays innocent in the process. 'Customers' is strong word - tenants are not customers, unless you operating under a 'customer is always wrong' premise. I consider myself a zen, calm person yet somehow, dealing with real estate agents as a tenant elicits some kind of deep rage that I am yet to experience with any other sector. Perhaps non-coincidently, many people I know feel the same way. Hope you can find a way to remedy this one day.
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
5/5
TrustpilotCan't imagine renting with anyone else
Somehow, it took me until my 30s to rent directly via an agency. After all the horror stories, I'd been nervous, especially at a time when there's a rental shortage, but DJ put my mind totally at ease. Throughout my tenancy (a PRT two years and counting), they've been professional, easy to contact and very responsive. In addition, they've offered help with small issues in the flat and been very on top of liaising with the landlord for bigger ones. When my former flatmate and I were at loggerheads, they were incredibly objective, fair and professional, going above and beyond to help us resolve the matter without favouring one or the other. It doesn't hurt that they're friendly and easy to talk to, either. They don't make you feel like a number. If ever I leave this flat, I will absolutely look for a new place via DJ. I can't imagine going anywhere else when their people are consistently brilliant. A big thank you to all those who have been involved in my tenancy so far, with a special shout-out to Taylor, Giulia, Maisie, Dan, Martyna (no longer there but an absolute gem) and Mark in maintenance.
Thanks for the great review. We will pass this onto the team.
5/5
TrustpilotExcellent proactive check out service…
Excellent proactive check out service from Mia and the team. Great job.
Thank you, Paul, for this excellent review. We will pass this onto Mia and the Team.
1/5
TrustpilotLandlords beware!
I used DJAlexander for several years without much issue. Unfortunately, they have implemented a poorly designed IT system and given up on having individuals being responsible for different properties. I used to be able to speak directly with one person for anything that was needed to be done. They would then relay it to the relevant team. As far as I was concerned, that service is what I was paying for. More recently things changed and got to the point where I found it impossible to work with them. I was having to speak to a dozen different people over several months to get simple jobs (PAT Testing, EICR, GSI etc) completed. I cannot stress enough how bad things have gotten from a landlords point of view. I wasn't receiving messages from my tenants about issues that needed urgent attention until weeks after the issue arose. One tenant lived with a broken washing machine in her living room for nearly 18 months because DJA messed up the collection of it on several occasions.Basically, they are now pretty hopeless and I advise you steer clear!
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
4/5
TrustpilotKieran Was fantastic to deal with
Kieran Was fantastic to deal with. He responds to emails promptly and was knowledgable during the tour of the property. Highly recommend DJ Alexander.I have to update and deduct a star since I was told that I could move in during a certain window and it turned out not to be the case, so I have to stay for two nights at a hotel.
Thank you, Christina, for this excellent review. We will pass this onto Kieran and the Team.
1/5
GoogleI do not easily give a poor review. I agree with the other users who have commented primarily on: poor communication, lack of professionalism, poor management of money and generally seem to have problems with the overall running and management. The only person that was useful was Calum who did help to clarify my concerns. However, that would involve turning up at their door and asking to speak to someone. Good luck if you send an email, they will get confused and make mistakes. Phone calls are the way to go but ask for emails to confirm what was discussed! I would highly recommend another company, especially if you are a landlord outwith the city you are renting as many issues will be overlooked and/or forgotten about until you view it yourself - with a certain level of anxiety. Overall a one star. The lack of professional courtesy and respect was the final nail in my review. Many thanks From a concerned, and slightly (very) irritated, landlordNegativeResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotHelpful
Laurie is always on hand to help and goes above and beyond.
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