Trusted Agent profile · Aberdeen
★★★★★
1,960 reviews across 2 platforms
Neo House Riverside Drive, Aberdeen, AB11 7DG
Part of DJ Alexander, see every office.
DJ Alexander's office in Aberdeen, at Neo House Riverside Drive, is rated 4.2 out of 5 across 1,960 reviews on two platforms, including 422 Google reviews rated 3.4.
Every review we hold for the Aberdeen office, from every platform, shown as written. First names only.
5/5
TrustpilotEnd of Tenancy! Top Team!
As a contractor we work very closely with Nikki and her End of Tenancy team, Amy, Abi, Emma, Louise, Lisa. Not forgetting Hope who keeps our spirits up. First Class team and a pleasure to deal with on a daily basis. Keep going guys... You Rock!
5/5
TrustpilotReally friendly and helpful
While I did have to wait a fair while on hold, that's understandable with how busy it is at the moment. Once I got through and spoke to Yasemin, she was really friendly and helpful. She gave me advice on how to deal with my specific situation and tried to help as much as she was able. Based on this experience I'm really hoping that I'll be able to rent a property managed by DJ Alexander.
5/5
TrustpilotWe had wonderful experience with Gemma…
We had wonderful experience with Gemma Louise. She was very friendly and kind full to us thank Gemma Louise and DJ Alexander
Thank you, Ashitha, for this excellent review. We will pass this onto Gemma-Louise and the Team.
5/5
TrustpilotCaitlin Butler went out of her way to…
Caitlin Butler went out of her way to figure out how to let me back into my flat when I locked myself out, she arrived inside half an hour - absolute god send! Thank you Caitlin!
Hi, thanks for the feedback. I will make sure to pass this onto Caitlin.
5/5
TrustpilotRental property secured over festive period
We would like to thank Sandie Whyte for the excellent service received over the festive period to secure our rental property. All referencing was completed over the Christmas period and we were able to contact her at any time.
Hi, Thanks for the great feedback. I will make sure to pass this onto the team. Kind regards, Richard Tierney
5/5
GoogleThe best service I have received for a letting agent. Hannah very helpful, explained in detail all the questions I had and was very professional in her support throughout the process. I will surly recommend Stonehouse to anyone looking for a property to lease.PositiveProfessionalism
Dear Chris, Thank you for taking the time to review Stonehouse and specifically the work done by Hannah in our Lettings Team. We really appreciate the lovely words. Kind regards, Customer Care Team
1/5
TrustpilotRelieved of their duties
As a landlord, these guys attempted to rip me off claiming that an out of hours electrician had to be called out. What they didn't know was that I actually spoke to the electrician while he was on the job at 11:30am on a Tuesday. When busted, they lied further saying a less experienced electrician had attended the evening before but couldn't resolve the problem, therefore the job was passed to someone else the following day. Turned out that was a lie also as the tenant confirmed no electrician had come 'out of hours'. When called out on that, they threw their toys out the pram. They have now been relieved from the duties as Property Managers. I would urge other landlords to follow suit. Very shady practices and barefaced dishonesty.The reply below is another lie. When confronted on their dishonesty they lied again and played victim and it was apparently all my fault. A pathetic response from a pathetic little man.
Hi Iain, the team and I had been in conversation a few times to resolve this. Unfortunately we could not, all the best in the future as a landlord. Kind regards, Richard Tierney, Director of Customer Service
4/5
TrustpilotCaroline was super helpful throughout…
Caroline was super helpful throughout the entire process and made me feel very supported and welcomed to our new home!
Thank you, Catarina, for this excellent review. We will pass this onto Caroline and the Team.
5/5
TrustpilotWorking with Melinda made everything…
Working with Melinda made everything easy. She supported me every step of the way for which I’m truly grateful as it was my first time selling a property.
Thank you, Fiona, for this great review. We will pass this onto Melinda and the Team.
5/5
TrustpilotAsif is an asset to DJ Alexander
Although I arrived late to my viewing because of road confusion, Asif did not show the least bit of resentment towards my lateness. He was quite flexible. He offered to either tour us around or let us look at everything on our own as we asked questions as we went. As soon as I asked Asif a question, he provided an instant response with an answer. He has been very prompt in his responses to my emails and has walked me through the entire procedure. He is a valuable asset to the company and he is helping to make the transition that I am going through as painless as it possibly can be for me.
Thanks for the great review. I will pass this onto the team.
5/5
TrustpilotThanks to Gemma-Louise Mavor for handling the end of tenancy very professionally!
I am pretty happy to find that my tenancy with DJ Alexander came to conclusion on good terms. My end of tenancy property manager, Gemma-Louise Mavor, handled everything very professionally. All my queries were answered on time with relevant details. The end of tenancy report was very detailed which leaves no doubt about the state of the rental apartment. Thanks for the support
Thank you, Debjit, for this excellent review. We will pass this onto Gemma-Louise and the Team.
5/5
TrustpilotI worked with Gill to get all the paper…
I worked with Gill to get all the paper work sorted before my move, she is lovely answered all my questions and helped me smoothly through the process.Thank you
Thanks for the great review. I will pass this onto Gill.
5/5
TrustpilotGreat service from Elaine
Received great service from Elaine Thompson who’s absolutely a friendly and helpful person. She did the annual inspection of the property I’m renting and everything went smoothly. Thank you! Also the boiler problem is solved today, it has been quickly replaced by the engineer who was assigned to fix. Happy with service from this agency so far:)
Thank you, Cici, for this excellent review. We will pass this onto Elaine and the Team.
5/5
TrustpilotLaura Mctaggart has been fantastic and…
Laura Mctaggart has been fantastic and has been of huge help and support in keeping in touch and allowing the process of getting our flat swiftly! Thank you!
Thank you for this great review. We will pass your feedback onto Laura and the Team.
5/5
TrustpilotA friendly face always helps
A big thank you to Natalia who showed us round Western Gardens. She was helpful, friendly, well informed and well organised.
Thank you, Caroline, for this excellent review. We will pass this onto Natalia and the Team.
1/5
TrustpilotAwful attitude
Booked a viewing for one of their properties for the next day without issue with the understanding that it would take place at 4:40pm. When I checked the property on the day, I noticed it appeared as ‘let agreed’. When calling the agent, they said that they ‘didn’t know’ if it had been let or not, and they would be in contact with the property manager. After ringing them back 2 hours before my viewing, I was told they still didn’t know and that the property was under offer and in the final stages of completion. As someone who had to travel over an hour to the property, I was disgusted by the attitude they operate under. It appears they just take bookings and show people round without even checking if they property is still available. Waste of time.
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
5/5
TrustpilotEllie was so helpful in all aspects of…
Ellie was so helpful in all aspects of finding a good tenant for me…nothing was to much trouble…
Thank you, Mrs Macpherson, for this excellent review. We will pass this onto Ellie and the Team.
4/5
TrustpilotNatalia has been efficient and…
Natalia has been efficient and extremely helpful in her role renting our flat out . Excellent customer service and people skills which is hard to get now if days !
Thanks for the great review. I will pass this onto the team.
5/5
TrustpilotVery friendly agency!
I would like to express that DJ Alexander property agency provide an excellent services. I felt they have been done my request as kindly consideration and smoothly process. For example, I had an appointment quickly for viewing flat and after they immediately arranged an appointment for my paper application in their office at the following day, because my medical reason I requested it without online application. The process went smooth and easy to communication with all staff. I and my children are very happy to in the home as it is a very nice flat.I would like to recommend to friends who need a home in the future.
Thanks for the great review. I will pass this onto the team.
5/5
GoogleI've recently started renting a property through Stonehouse Lettings. From viewing through to signing the lease Stonehouse have been helpful and professional with special thanks to Gill who helped secure the property for myself and professional partner subject to our required conditions.PositiveResponsiveness, Professionalism
Dear Hamish, Thank you for taking the time to review Stonehouse and specifically the work done by Gill in our Lettings Team. We really appreciate the lovely words. Kind regards, Customer Care Team
5/5
TrustpilotAsif Mohammad was very helpful
Asif Mohammad was very helpful, he answered all my questions with detail. I had a great time at the viewing and was pleased to hear back so quickly about the flat.
Thanks for the great review. I will pass this onto Asif.
5/5
TrustpilotAmazing experience as a tenant
I’m a DJ Alexander tenant for almost a year now. It’s been a good experience since I moved in, all thanks to the property manager, Natalia. She responds to emails quickly and always provides good advice. When she carried out the inspection in my flat, she was very respectful and did not treat the visit as “one of many”. Paid attention to all issues and made sure everything was sorted. Couldn’t recommend her more!
Thank you, Julie, for this excellent review. We will pass this onto Natalia and the Team.
5/5
TrustpilotGreat experience
My point of contact was Carol Clark, who was absolutely amazing. I’m a first time at renter, and she was a great help when it came to securing my application and deposit as well as going through my GoodLord checks, verifying checks on the property and providing me with all the information that I would need post-move in. Thank you so much!
Thank you, Shannon, for this excellent review. We will pass this onto Carol and the Team.
5/5
TrustpilotNo complaints
We have been very pleased with them. The whole application and move in process was very smooth. We were particularly pleased with Gemma-Louise Mavor. After searching for several flats and only getting rejections, Gemma reached out to us and asked if she could help us secure another flat. It is because of her help and initiative that we have the flat we're living in now. We are so grateful for her!
Thank you, Hannah, for this excellent review. We will pass this onto Gemma-Louise.
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