DJ Alexander Aberdeen reviews

★★★★★ 5/5

Trustpilot

I had a great experience with DJ…

I had a great experience with DJ Alexander. They replied really quickly and the referencing process was so easy with GoodLord. For sure recommend renting with them.

Madison · 20 September 2024

★★★★★ 5/5

Trustpilot

Our rep is Ellie

Our rep is Ellie - she was very helpful with advice and we got the flat we wanted the most. We are so pleased! DJ Alexander's process is easier and faster than most of the other letting agencies. Many thanks!

SARAH · 19 January 2024

★★★★★ 5/5

Trustpilot

I had a really great experience working…

I had a really great experience working with Gemma-Louise Mavor when leaving an apartment that I was renting. She was very helpful and responsive and helped me with questions around the checkout report.

Radostina · 6 June 2024

★★★★★ 1/5

Google

Even one star is not worth. They charge you for reference check (not legal). Before moving in the property, they have not checked the status and now charges me for mould that already generated by previous tenants. They will charge you £500 off of your deposit when you move out. Total garage non sense company.

Hwisun · 19 November 2024

★★★★★ 2/5

Trustpilot

I had a very good experience at the…

I had a very good experience at the start of the transaction, but an equally appalling one by the time we concluded. Please be fair and honest, as it will go a long way in paving the way to acquire a great reputation of service.

Syed · 20 September 2023

★★★★★ 5/5

Trustpilot

Diane and Mark

Diane has given us a great viewing to one flat already and Mark has been great in helping us organise another viewing.

Matthew · 4 February 2020

★★★★★ 5/5

Trustpilot

The freezer in my flat doesn't work and…

The freezer in my flat doesn't work and I contacted the Property Relationship Manager: Dora Alves, who helped solve this issue immediately. It was a really good experience!

赵学彬 · 29 August 2024

★★★★★ 5/5

Trustpilot

I am dealing with Kieran Mooney who has…

I am dealing with Kieran Mooney who has been efficient, professional and helpful. When I have asked questions, he has ensured that he is giving the correct information.

Janis · 28 August 2024

★★★★★ 4/5

Google

So far my experiences with Stonehouse Lettings has been positive. Nice friendly and professional people. I hope it continues for the next 12 months at least.

Paul · 15 June 2017

★★★★★ 5/5

Trustpilot

Referencing process

I engaged greatly during the referencing stage and was provided with all the necessary information to complete the process. Laura Mctaggart in particular has demonstrated a harmonious working relationship. I hope for continued support from DJ Alexander in the course of my tenancy terms.

Mohammed · 6 October 2023

★★★★★ 1/5

Google

if i could give them less than a star i would. never would i recommend this company to anybody. happy enough to chase me for underpaid rent when there’s been continuous overpayments due to a faulty electric metre. wasn’t given half the info i should have been on moving in. offered 0 assistance to me when i told them i was struggling with affording my rent- again- due to an issue within the flat- the electric metre was swallowing most my wages but could they help?? No. Oh i also have two broken windows. One of which they’ve jammed shut and still haven’t fixed. My fire alarms also weren’t working properly for the first 5 ish months staying here so let’s be glad i never had a flat fire!

Ashleigh · 14 June 2023

★★★★★ 5/5

Google

Gill Annand was very prompt in responding to emails and helpful throughout the rent application process. A big thumbs up to Stonehouse Lettings, they were helpful in securing an Accomodation In Aberdeen.

Oluwatosin · 14 June 2023

★★★★★ 1/5

Google

AVOID - SCAMMERS - DONT USE - STUDENTS PLEASE READ!!! As a first time renter I was looking for a flat in Aberdeen. They offered no support to moving in. The initial paperwork was a nightmare and they left it until the day of the move in to tell me they needed further info to continue with the process. They gave ZERO information on the how to set-up the electricity billing, so I was cut off several times. The water pipes were not insulated and froze during the winter cutting me off from water. When I left I cleaned the flat thoroughly. *****THEY CHARGED ME OVER £200 FOR SMALL AREAS OF DUST***** These guys should be absolutely ashamed of themselves. Very sad, degenerate letting agents who take pleasure in scamming people out of their money. Alike to used-car salesmen. Do not believe the positive reviews, read the countless reviews of people being overcharged for cleaning costs.

Lewis · 14 June 2023

★★★★★ 1/5

Google

I wouldn’t even give them a 1 star. I had waited 3 weeks to view a property after being told I had the first viewing available as it was tenanted. I emailed the evening before to confirm I would be attending as I had never heard anymore from them. I turned up for my viewing and emailed to let them know I was outside only to be emailed back shortly after that the property was now under offer and my viewing had been cancelled. I never received any form of contact, no emails, calls or text messages. I am absolutely disgusted with them. I will never be requesting a viewing or renting a property with them, and I suggest you don’t either.

Lisa · 14 June 2023

★★★★★ 1/5

Google

DO NOT RENT WITH THESE PEOPLE!!! I rented a flat with one of my friends from university for just less than a year with Stonehouse lettings. It was a pretty awful experience to say the least. They were only contactable if they were asking for money etc. They didn't respond to any emails or phone calls about anything needing fixed the whole almost 9 months we lived there. We had to use a neighbour's key fob, which they kindly lent us, for the barrier so I could park my car as the key fob provided to us was broken (we were promised it would be fixed when we moved in). It seems to be a general consensus from people we’ve spoken to that they are pretty much unreachable. They then tried to charge us over £350 when we moved out for “cleaning” and “damaged” which there was absolutely no evidence for because the flat wasn’t in a great state when we moved in. This was then passed over to an adjudicator and the charges were dropped because there, again, was no sufficient evidence for this. Overall, I would definitely not recommend this letting agent to any renters especially students as they will scam all of your money off you for the complete bare minimum.

Freya · 14 June 2023

★★★★★ 1/5

Google

We got through the efforts of changing apartments just to avoid Stonehouse. Upon moving in, our bedroom window was bolted shut and we were only informed of this after signing the contract. We were promised this would be fixed quickly, and 9 months later it was fixed. Only thanks to us constantly following up with them and infrequently hearing back. Once the window was installed, it had no blinds with it. Both myself and the contractor were shocked with Stonehouse’s lack of management during this whole process. 2 months later with a bedsheet nailed to the wall as a makeshift blind, we moved out. Everyone we worked with was kind, but the lack of responsibility and organisation was beyond frustrating. We loved the apartment and moved out only to avoid this letting agency.

Ahmed · 14 June 2023

★★★★★ 1/5

Google

Rented out a flat for just over 2 months with StoneHouse. From the beginning, it was terrible. The checks for guarantors and actually signing the tenancy agreement were overly strict and all computerised. It was difficult to communicate with staff as no one helped and when they did they were completely rude. One women was extremely rude to my partner on the phone because it was getting closer to 5'oclock and she wanted to leave. Not professional by any means. Arrived to the flat to find there was no shower head. This took over a week to be resolved due to the computerised process of complaining about a repair. Washing machine didn't work either. We were given only key between the two of us for the main door key. The flat claimed to be 'furnished' but it had no shower, duvet, little to no kitchen utensils or cutlery, broken hoover, the list goes on... we ended up spending a lot more than predicted due to this. Eventually after moving out (and rigioursly cleaning the flat to their standards) the company came back to us with the cost they were deducting from our deposit. They took over six weeks to do so. They deducted over £100 for cleaning costs. The cleaner they use charges £25 an hour. Our flat was a very small one bed flat and there is no way she took over three hours to clean it, especially because it was spotless already. The company have been an absolute joke since the beginning and it has put my partner off of renting a flat as this was his first experience. This is the worst company I have dealt with for a tenancy agreement. Would not recommend.

Isla · 14 June 2023

★★★★★ 1/5

Google

WORST letting agent there is. Did not give us 2 sets of keys when we moved in. Were informed we would get a refund if we got them cut. This never happened and property manager kept ignoring our emails and there was no number for him. We didn't have access to the bins for 3 weeks due to not being given a key. We some problems such as broken heaters and mould which were never fixed and repeatedly reported. When moving out they wanted to charge us £30 for a reference which is BEYOND ridiculous and pretty much unheard of!!! When moving out they charged us £181 for cleaning when it was a TINY 1 bed flat which was, in their words, "Cleaned to a high domestic standard" and we only ended up getting a small amount of this back after disputing it. When moving out, we went out of our way to AVOID Stonehouse at all costs. However, a month into our new flat, Stonehouse have bought Gheraty Gibb who we are with now. We are absolutely gutted and would never have moved in knowing that this was going to happen! It's an absolute joke.

Sarah · 14 June 2023

★★★★★ 1/5

Google

I rented from Stonehouse for 3 years and didn't have any issues during my tenancy. However, at the end of my tenancy they tried to deduct an extortionate cleaning fee from my deposit. They were unable to provide a receipt or invoice for the cleaning, which I am not convinced ever occurred. An independent assessor was required to deal with the deposit dispute, after which I received the full deposit. Stonehouse lettings never responded to or acknowledged my dispute. Despite being a reliable letting agency throughout my tenancy, their behaviour in regards to my deposit was rude, unprofessional and, quite frankly, predatory. I would strongly advise prospective tenants to avoid renting from Stonehouse, as they will undoubtedly try to take advantage of you at the end of your tenancy.

Michael · 14 June 2023

★★★★★ 5/5

Google

Can't recommend the team at Stonehouse highly enough, they were a breath of fresh air compared to other local letting agents we reached out to. Maureen who met us to lead the viewings was first class, super friendly and extremely knowledgeable providing great advice and recommendations. We instantly felt we were in good hands. Gill who oversaw the letting side of things was also first class and extremely efficient and helpful given our short lead in time. We would have no hesitation in recommending the team in Aberdeen, thanks for all your support!

Andrew · 14 June 2023

★★★★★ 1/5

Google

If I could give zero stars I could. We paid for Stonehouse to look after our property and it has resulted in them recommending a tenant that seems to be in trouble with the law. Our flat was completely trashed. Every door in the property was damaged. The carpets has to be replaced. Most times you call the office you will not get the person you last spoke to because they will have left the company. If you try and contact a manager they will just ignore you. I have never been so let down by a service as I have with this one. I wouldn’t recommend anyone uses them if you value your property. All the damaged that happened to our property seemed to have happened whilst there being regular checks to the property and no one reported the extend of the damage to us. We have now just been given an admin fee invoice to pay for £120 and a £450 cleaning fee. (We had the property professionally cleaned before the tenant moved in and it was £120). I have absolutely no idea what the admin fee is for as they have been paid monthly this whole time and not done any of the things they said they would. The tenant moved out in December and we have only just got our deposit back and it’s now June. The only advice I have is to not to use this company.

Vicky · 14 June 2023

★★★★★ 5/5

Trustpilot

Smart and Easy Process

The process is smartly structured in steps that are easy to follow and won't cause any confusion. At any point if you get stuck, the application advisor will assist you promptly.Our advisor, Laura Mctaggart, was extremely helpful and guided us throughout our tenancy process.

NiteshJ · 28 September 2023

★★★★★ 3/5

Google

I would not recommend my friends this agency. They think more about landlords rather than tenants. I have bad experience with this agency. They are always on the side of landlords. I couldn't feel any sympathy towards me as a tenant. Overall, they were not rude, they are professional in their job but care more about their landlords.

Aizhamal · 14 June 2022

★★★★★ 1/5

Trustpilot

If I could give zero stars I would

If I could give zero stars I would. Do not give this company your business. If you are a renter, look elsewhere. It is not worth the grief. They will leave you without a lock on your front door for weeks.

Lauryn · 8 December 2023