The chapters
Chapter 1 of 8
Why reputation is the last unfair advantage in estate agency
4 August 2026 Read the chapter →
Chapter 2 of 8
The TA methodology explained: how the top 10% actually got there
11 August 2026 Publishes Mon 11 Aug 2026
Chapter 3 of 8
Review cadence: the metric your CRM never showed you
18 August 2026 Publishes Mon 18 Aug 2026
Chapter 4 of 8
Regional averages and where you actually sit
25 August 2026 Publishes Mon 25 Aug 2026
Chapter 5 of 8
The reply gap: what unreplied reviews cost you
1 September 2026 Publishes Mon 1 Sep 2026
Chapter 6 of 8
Fee defence: how a strong review profile pays for itself
8 September 2026 Publishes Mon 8 Sep 2026
Chapter 7 of 8
Tech and people working hand-in-glove with AI
15 September 2026 Publishes Mon 15 Sep 2026Add your voice
Are you an estate agent? Tell us how you actually handle reviews and reputation. Your view could be featured in the current live chapter.
Add your voice →Did you win a Trusted Agent 2026 award?
You made the top 10% of the country for reviews and reputation. We want to know exactly how, in 24 questions covering how you ask, reply, measure, and win business off the back of it. Answers feed the Trusted Agent Reputation Report 2026, cited under your name and agency.
Take the Secret Sauce survey →