Reeds Rains, York reviews

★★★★★ 5/5

Google

I don't ordinarily leave reviews but the service at Reeds Rains has been so exceptional, that it's worth sharing my experience. They have been brilliant, from the very initial call to the process of putting my property on the market, everything in between and afterwards. Kyle, Emma, the whole team are professional, communicative and patient and not like any other agent I have ever dealt with. Their responsiveness to queries, concerns, changes, etc. have made the process of selling a house very straightforward. I have no hesitation in recommending them.

Adrian · 9 October 2024

★★★★★ 5/5

Google

I had the pleasure of working with Fraser. He was always available for any questions I had, he was flexible in his approach and was genuinely excited for us when he gave us the keys to our new house. Thanks to Fraser and the team.

Josh · 19 January 2020

★★★★★ 5/5

Google

A massive thank you to Fraser and Emma for doing all they could to rent out my property. It was listed, viewed and let within 1 week - it couldn’t have gone better. I would recommend to anyone looking for an efficient and knowledgeable service.

Alex · 19 January 2020

★★★★★ 5/5

Google

I have recently been speaking with Will Bowen he was really helpful and put my mind at ease would recommend Will and the company to my friends

Wendy · 17 December 2024

★★★★★ 5/5

Google

Every aspect of our experience with Reeds Rains has been exemplary, the agent we met was Estelle R Moorhouse her knowledge and information about the property was through and if she did not know the answer then it was very soon answered. We arranged a second viewing with our builder and our lettings agent and throughout those meetings Estelle was positive and encouraging despite being quite pregnant and standing in the freezing cold at times. During the conveyancing Estelle has regularly kept us up to date with how things are proceeding. Very Impressed.

Michele · 19 January 2018

★★★★★ 5/5

Google

Estelle Moorhouse showed me around rental properties a while back now. I don't often take the time to write reviews however I feel compelled to do so in the case. Although I didn't actually end up taking a property with Reeds Rains as my current landlord has decided to let me stay on for another year I would like to highly recommend them. Estelle took the time to fully explain everything to me. She was very kind and caring offering to show me other properties on the spot as the first two were not suitable for me, she also followed up any questions I had via email and kept in contact with me on a daily basis as and when new properties became available. I work for a large corporate company and recommend you to all staff wanting to sell/ buy/ let etc. Estelle is an absolute asset to the company and if and when I do decide to move I will definitely be coming back to Reeds Rains.

Ian · 19 January 2018

★★★★★ 5/5

Google

Emma was really helpful and professional. She answered all my questions and gave me really good answers and information whilst looking for a new place in York.

Lucy · 18 January 2023

★★★★★ 5/5

Google

I am very impressed with Reeds Rains but I’d like to say a huge thank you to Tom Wilcox for how polite and helpful you have been.

Grace · 18 January 2023

★★★★★ 5/5

Google

Izzie was very helpful and nothing was too much trouble. Thank you for all your help Izzie!

Beverly · 15 April 2025

★★★★★ 5/5

Google

John Wroot was very helpful throughout the whole process.John was present from day 1 of the process when he came to give me a rental figure for my property.It was nice to have been able to build a relationship with him.He was aware we were first time landlords and made sure that we were reassured and assisted us along the way and helped with any issues that came up . I would definitely recommend this estate agent to any one looking for a quality service. Julie Taylor was very helpful as always with our remortgage ,she is very patient and is always there to answer my questions can't recommend her enough !!

Louise · 19 January 2017

★★★★★ 5/5

Google

Reeds Rains in particular Emma H worked above and beyond to help secure a property for us. We are very grateful for her professionalism, expertise and local knowledge she showed throughout the buying process.

Mrs · 18 January 2022

★★★★★ 5/5

Google

We found Reeds Rains competent and helpful throughout the flat purchase process. John, Josh and the team were friendly and really went the extra mile to help out. We engaged Reeds Rains again this time to help us sell our canal boat! They embraced this new area for themselves with enthusiasm and found us many potential buyers. We were kept in the loop with communications and again found them to be approachable, professional and easy to deal with.

Pete · 19 January 2018

★★★★★ 5/5

Google

A really great team who managed the letting of a residential property in York for me. Everything went smoothly and nothing was to much trouble.

Ann · 18 January 2023

★★★★★ 5/5

Google

Very helpful and informative customer service; always happy to help with anything you may need. Would very much recommend Reeds Rains for this, I couldn’t of expected a smoother process for moving in; thank you Lydia for being amazingly helpful through everything!

Dan · 19 January 2020

★★★★★ 5/5

Google

Kyle and the team have been fantastic in selling our house and helping us negotiate to get our new property as well. We were always kept well up to date and they sold our property over asking price very quickly. Thank you for everything!

Raphaella · 19 January 2019

★★★★★ 1/5

Google

We are currently trying to get our deposit back and have been working with Reeds Rains. It has been over two months now and unless we chase, we get no information. Even when we do chase and give them any details they require, they still don't respond to acknowledge our emails or let us know they are doing anything. The communication has been appalling and I'm so disappointed in the management of our account.NegativeResponsiveness, Quality, Professionalism

Chloe · 25 August 2022

★★★★★ 5/5

Google

Emma Hadaway has been extremely helpful following meeting me at our rental property. She made a speedy and informed assessment of what needed to be fixed, and quickly arranged for the repairs to be completed before the new tenants moved in.

Victoria · 19 January 2020

★★★★★ 5/5

Google

Everything was made so easy, and the staff were very friendly and help full, especially Sophie, who helped us enormously with our move.

Alan · 18 January 2023

★★★★★ 5/5

Google

We worked with Reeds Rains during our most recent move. We were kept well informed throughout the process, all of our questions were answered, and Emma in particular was brilliant at handling everything right up to the move in day itself, so we’d like to say thank you to her in particular.

Charlie · 15 July 2025

★★★★★ 5/5

Google

Recently began a tenancy with this branch and liaised mainly with Emma Hadaway. Overall had a really positive experience, Emma was very friendly and happy to help with all issues/questions we had, and our move-in went very smoothly.

Louise · 19 January 2020

★★★★★ 5/5

Google

Great team everyone was very friendly and helpful for any inquiries we had. Lydia made the whole process of moving in so much easier, was very approachable and knowledgable and always on hand when needed! Would definitely recommend!

Kate · 19 January 2020

★★★★★ 5/5

Google

Lydia has been really helpful throughout, quick responses with our questions, patient with our slow replies, very knowledgable when we have been confused about the rental process as it is our first rental property, really quality service!

Jenny · 19 January 2020

★★★★★ 5/5

Google

Dealing with Fraser Papprill at Reeds Rains in York has been a smooth and efficient process from the start. Fraser is readily available, communicative, reliable and professional. I would have no hesitation in recommending Fraser to others.

Adam · 19 January 2020

★★★★★ 5/5

Google

We have been very impressed with the service Josh Leetham provided to us. He was very friendly, patient and helpful. More importantly he has always been very approachable. Thank you Josh for your fantastic service.

Vijay · 19 January 2020