Preston Baker York reviews

★★★★★ 1/5

Google

Ignorant, not responding to your calls and emails

Ram · 31 August 2025

★★★★★ 5/5

Google

Karen in sales progression has been absolutely amazing! Keeping me updated at every available opportunity. It's been a rocky ride getting to exchange and complete on our first property but we're finally there! Thank you!

Ashley · 22 May 2016

★★★★★ 5/5

Google

I can highly recommend Preston Baker. I have had the privilege of dealing with them many times over several years. They excel in both rentals and sales. Providing a very personal, quality, and comprehensive approach. In particular, the …

Simon · 8 October 2021

★★★★★ 5/5

Google

Excellent experience thanks to the efforts of Claudiu

Azzurra · 7 June 2024

★★★★★ 3/5

Google

Whereas they did manage to get potential buyers through the door at the point of valuation I was told I would not have to do any viewings. This lasted a week and then I had no choice but to show the couple who turned out bought our house …

Claire · 8 October 2017

★★★★★ 5/5

Google

We are very pleased to mention that Lydnsey Pickering from Preston Baker Financial Services has successfully sorted Mortgage offer at very quickest time for our purchase of a house. During the process, she has been very professional, …

Tawfiq · 8 October 2021

★★★★★ 5/5

Google

We always have a great relationship dealing with Preston Baker. They are efficient and responsive to all of our queries. We normally deal with Charlotte and everything is handled in a professional, quick and courteous manner, wouldn't hesitate to recommend

John · 22 May 2021

★★★★★ 5/5

Google

Really great service from Preston Baker Estate Agents. They provide an excellent package of sales media and viewing arrangements which are very successful and indeed for us achieved an over-ask offer. Communication was excellent which was …

Mackeral · 8 October 2021

★★★★★ 5/5

Google

We have been incredibly impressed by the service provided to us by Angela Williams at Preston Baker. She went above and beyond on a number of occasions and we would highly recommend her.

Sue · 11 May 2022

★★★★★ 1/5

Google

I would rather sleep on the streets than using the agency I tried to get a viewing for a property, I was offered a time slot that meant I had to change my work shift. I did that. A day before they call me to change for …

Cristian · 8 October 2016

★★★★★ 4/5

Google

Karen in the York branch was really helpful with weekly updates and a no nonsense approach to problems that came up. Really good when our chain collapsed - very quick to react.

Cliff · 22 May 2016

★★★★★ 5/5

Google

Karen Preece was our Client Care Manager on both sale and purchase. She was very efficient, progressing both transactions, solving issues that arose along the way and keeping us up to date.

Kevin · 22 May 2016

★★★★★ 1/5

Google

The experience as a tenant was very ok up to the point when we gave notice, when it seemed like the quality of the service changed, from having viewings at the property without notice and consent and also having the landlord around without …

Diana · 8 October 2019

★★★★★ 5/5

Google

What a great agency!! They have been absolutely brilliant from start to end of selling our home - they managed to sell it in around 10 days for over the asking price to a cash buyer!! We would recommend them to anyone wanting to sell their …

Charlotte · 8 October 2017

★★★★★ 1/5

Google

Had an awful landlord & letting experience at a property Preston Baker did the advertising and contract drafting for - told them about my issues but they didn't care as they weren't managing the letting, just advertising it; fair enough. But they could have done something for us with them having the landlord's ear. Some of our problems were exacerbated by poorly worded parts of our tenancy agreement - which made dealing with the landlord harder than it needed to be. Whenever he referenced them he would argue that they were in favour of something good for him and bad/awful for us. Whether he was telling the truth or not, we can't be entirely sure. Some of our problems included: incorrectly overcharging for things & refusing to acknowledge the facts on how to work things out the right way, burying his head in the sand and delaying essential works, making us pay for things broken due to wear and tear from regular and proper use (his responsibility), leaving his own goods on our property without permission, attempting to charge OVER TEN TIMES what a deposit dispute service agreed was a reasonable charge for the works needed on the property after we vacated, still contacting us asking for more money for this after the dispute service settled the matter (so we still had emails off him after getting him out of our lives). We were unlucky in getting an unstable landlord (he had neither the time, money or soft skills required to be a good one) but PB could have mitigated some of our issues but didn't.

Matthew · 18 November 2015

★★★★★ 5/5

Google

People of York stop your search for a fantastic and great value estate agent you just found it!. Having experienced Preston Baker York as both a buyer and seller I can honestly say I have never had better service. To Anyone who has given a …

Big · 8 October 2016

★★★★★ 5/5

Google

Great service offered by all. Managed really well throughout following a difficult forward purchase. Thanks go to Karen and Ian who really helped when we didn't have a clue!

Dan · 22 May 2017

★★★★★ 5/5

Google

Very friendly, efficient, professional, informative and responsive. Thanks especially to Angela, Alex, Carrie and Zoe who made purchasing my new home a lot easier than it might otherwise have been.

E · 11 May 2022

★★★★★ 1/5

Google

AVOID THIS RUDE AND UNPROFESSIONAL SCAM AGENCY!!!! Absolutely f-king horrible customer service. Always pushing back on whatever …

C · 7 June 2023

★★★★★ 5/5

Google

Can highly recommend the team at Preston Baker we have just sold our house with them,they were amazing from start to finish .... totally took the stress away from us ! …

Wendy · 8 October 2021

★★★★★ 5/5

Google

We engaged Preston Baker to sell our Mums home. The sale was somewhat challenging and Angela proved to be extremely professional, friendly and very helpful in her dealings with all parties. …

Bev · 8 October 2021

★★★★★ 5/5

Google

Every member of staff we have dealt with in the last 3 months has been friendly, professional and helpful; they have advised, guided and taken the stress out of the stressful experience of selling a parent’s house in a different county to …

Ruth · 8 October 2016

★★★★★ 4/5

Google

I was recommended to Preston Baker and I'm delighted with the service and support I had from them. The brochure for my house sale was highly professional, with very high quality photographs, and I'm sure it helped my property sell very …

Susan · 8 October 2017

★★★★★ 5/5

Google

Really great from beginning to end - would be happy to deal with them again! Moving house is fairly stressful, or at least it can be-- but everyone we dealt …

Thomas · 8 October 2021