Mudd and Co York reviews

★★★★★ 5/5

Trustpilot

Lauren from Southfields has been…

Lauren from Southfields has been absolutely amazing through our process of buying a Barrett home. Very reassuring with any issues we’ve raised, as the house hasn’t been built yet. She’s given us a lot of her time to go through everything, as repetitive as it’s been with us asking lots of the same questions, she’s still very welcoming & friendly 😊. She’s helped us purchase the house we didn’t think we could all those months ago. Highly recommended

Donna · 2 September 2024

★★★★★ 4/5

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Reserving New House

Laura Thompson at Barratt's, was really welcoming when we went to reserve our new home last week, she listened to our needs and went above and beyond to get things sorted for us. We managed to reserve the plot we wanted on the site we loved along with the Barratt's deals they offer it was a smooth transaction. Laura has been providing us regular updates on our build too which is super exciting. Looking forward to seeing the end result, and working with Barratt's for the rest of the build.

CI · 29 July 2024

★★★★★ 1/5

Trustpilot

Absolutely disgraceful aftercare…

Absolutely disgraceful aftercare service. If you buy a house with barratt and move in you better hope you don’t require anything afterwards. Everyone’s there on the phone when they want you to buy the house I bought a 300k plus all the extras house two years ago plot 181 and have not been able to obtain a statement to show the build is not complete yet therefore no need to pay the service charge this is crucial for my remortgage to go through it’s now stopping everything. I’ve got the solicitors and the mortgage brokers chasing me I’ve made barratt aware nobody answers the phone or gets back to you when you leave a message on any of the phone lines and I’ve had one email back after 16 days of waiting says we are aware and still nobody will get this done or pick up the phone to call me to resolve this and it’s something so simple. Aftercare is none existent I would like somebody to resolve this I have made a formal complaint still nobody gets back toMe to acknowledge my complaint!

Sophia · 26 July 2024

★★★★★ 5/5

Trustpilot

Amanda at Whittle Gardens

Amanda at Whittle Gardens, Superb! Barratts were excellent from start to finish. From our initial enquiry to completing the reservation, everything went smoothly. Amanda at Whittle Gardens was incredibly thorough. She took the time to provide all the details we needed about our property, ensuring we fully understood everything before making our agreement. She reviewed the specifics of our plot and the surrounding areas in detail and showed us everything, including things that we might not have expected to cover, such as the positioning of street lighting and plants/shrubbery etc. Nothing was too much trouble for Amanda. She answered all our questions thoroughly. One highlight was the celebration at the end when we were asked to place a ‘sold’ sticker over our plot on their site map. It was a nice touch that we captured and shared with friends and family. Thank you

Simon · 26 July 2024

★★★★★ 4/5

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Southfields purchase. from sales has been tremendous

Lauren from sales has been tremendous, and for a short period as was Lucy. Dave the site manager has been nothing but helpful. The experience was made easy . That said , all electrical sockets & lighting were not as ordered and were replaced. The dishwasher piping was left incomplete and a large amount of water lay in the adjoining cupboard. Just prior to completion staff were unaware of a very decent amount of mould that had formed on the skirts. I’d definitely recommend Barratts however.

Mark · 26 July 2024

★★★★★ 2/5

Trustpilot

Our house is less than 3 years old and…

Our house is less than 3 years old and we are having a few issues and it is now out of warranty.Main door is not working properly someone came and told us it’s because it was not fitted properly and continuing using it with force will have damage the lock system and potentially mean the replacement of our door. Again less than 3 years old! Heating not working suddenly the thermostat is not working.We are also surprised by the cheap quality of the plugs in the house and the quality of kitchen cabinets…I went to ask question to the Baratt show home as they said to me in the past come if you have any questions. First person was lovely and told me someone will come to have a look even if we are no longer under warranty. I went back a few days later as nobody came and a new sales person was there and told me you are not under warranty anymore so basically not our problem. I did not like the way she handled it. I understand we are out of warranty but then don’t say someone will comeif they won’t. Don’t pretend in front of potential buyers and tell me If I need help with the heating when it is not true. A real shame as the first sales person was lovely even she could not help but the second one could not care less. Not impress and I will not recommend Baratt Homes to my anyone. They just want to make money without caring about the quality! The person who fixed our door told me that all their doors are poor quality and not fitted properly.

Charlotte · 20 July 2024

★★★★★ 5/5

Trustpilot

Excellent service from the Barratts sales team

From the start reserving the house and everything in between, communication has been good and everything done to the outlined timeline at the start. Jackie in particular in the sales office has been a great asset to both Barratts and our purchase of our Halton house.

Alan · 9 October 2026

★★★★★ 2/5

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Poor Communication Post-Sale

Barratts were easy to get in touch with, almost pushy (to an extent) throughout the sale. After the sale has gone through, it is near-on impossible to make contact with anyone; site managers have changed over and communication has been poor in relation to our snagging list, the Sales Advisor has ignored emails and the Customer Service team has failed to respond to a call from us too. We didn’t receive our keys until 15:30 on the day of purchase due to Barratts payment system, however they demanded the keys to my old property by 17:00 anyway (due to part-exchange) even though we had three lorry loads to transport/unpack. This resulted in a heated conversation during an already stressful day, whereby they eventually agreed to allow us to drop the previous keys off the following morning. In addition, the quality of the build is not as good as my previous Barratts property; our snagging list is long with the main problem being the grass due to mistakes they made when laying the turf. At the time, Barratts offered to pay our first few weeks of water bills due to the need for us to water the dead grass, and if this did not improve, re-lay the entire back garden; since this promise, we have failed to be able to get in touch with anyone to discuss.

Charlotte · 20 July 2024

★★★★★ 5/5

Trustpilot

Thank you Barratts

Firstly we would like to say a huge thank you to the sales team at Barratts for helping us find our home and for their help along the way. The customer service we have received from Tony and Sarah has been fantastic and we would have no hesitation in reccomending them to others. Any questions or queries we have had along the way have been answered quickly and nothing has been too much trouble for them. Even since moving into our home the help has not stopped and the site team have been brilliant. Everyone we have come across during this process has been helpful and friendly and are all willing to go the extra mile for their customers. Well done Barratts your team are a credit to you and we couldn’t be happier with our new home.

Judy · 15 July 2024

★★★★★ 5/5

Trustpilot

Exceptional Customer Service

Met with Lisa today @Harlestone Grange in Northampton this afternoon. She is professional, personable, extremely knowledgable of what is available and the options available, extremely helpful and gave us contact details for brokers and solicitors which is one thing a new buyer may have no idea where to begin.

Mrs · 18 September 2026

★★★★★ 5/5

Trustpilot

Would highly recommend

We bought the plot when only the foundations were laid and from that point on, everyone who we interacted with from Barratt’s have been friendly, professional, and very helpful. Rebecca from sales has been amazing throughout our journey and Ryan is an exceptional site manager along with his deputy Alex. We would highly recommend buying from Barratt’s, we viewed several developments and kept returning back to this one site as the spec of house was to a higher level than all the rest.

Jennifer · 12 July 2024

★★★★★ 5/5

Trustpilot

Happy first-time home buyer, so far - BH Bourne

I am a first-time buyer, so I do not have a comparative opinion about the experience. I would rank them good as long as I don't face disappointment. My house was already in a ready-to-move condition with the furnishings fitted already. So, I cannot comment on how the customisation part worked.Building: The house is built to a good standard. I visited the property a few times before completion and we noticed refinements and touch-up works every time. It has been a few months since we started living in the house. We noticed some snags which were promptly attended to. I like the builders' choice for most components (door handle, shower, sockets, kitchen faucet, door hinges, white goods). I see the same designs used in some of my friends' homes built by different companies! I don't like the taps with squared edges used on the washbasins. They look nice but are tricky to wipe clean, especially in a very hard water area. Limescale resistant fittings would have been great for this area, if there is even such types! I got a garden that was professionally landscaped already with a good choice of garden plants. However, the turfed area is a bit bumpy and not very levelled. No water logging or puddles in the garden, so no complaints here. But who knows what’s it like under the turf!? :-)At the outset, it looks like a well-built house.People: I very much appreciate the professionalism that the people-facing staff showed right from the day we paid the reservation deposit. I appreciate the expeditious response to email queries by Fiona and Louis during the buying process. Natural, as they are sellers. However, this diligent customer care continued after completion and when writing about snags. This shows their professionalism and commitment to customer care. Our site manager Rokas kept in touch with us periodically to ensure things were okay. He mobilised the carpenters, painters and other tradesmen to attend to the issues. They were also friendly as they shared insights about the problem and values ideas to take care of. Rokas often did their best to resolve an issue, but sometimes explained what could be and cannot be done, which often sounded reasonable.This review is based on a limited experience of just three months. I hope the team would continue their great service throughout the warranty period.

Sel · 10 July 2024

★★★★★ 5/5

Trustpilot

The team at Amberswood Rise Ince have…

The team at Amberswood Rise Ince have been exceptional! From day one, it was clearly explained the types of homes available and the plot/ outline of the plans.James and Katie supported me through the process from choosing the home and interior to the final product. I was updated throughout the whole build, from plan to base, right through to the final completion. Every week I had images sent to update me.I had some little ups and downs along the way but James and Katie were on hand to help in every way they could. Thank you so much! Since moving in, the site manager James has been fabulous! I don’t plan on moving- but if I did.. I would look at Barratts homes!

Jodie · 10 July 2024

★★★★★ 5/5

Trustpilot

5 star experience

We had a great experience with our home purchase in Wichel Fields at Wichelstowe. Had bought houses from other companies previously however this was the best experience so far . The Sales Team is fantastic, especially Luke who was our main contact. He is very professional with a great sense of humour and extremely customer focused, thank you again to him! The house itself had only few snagging issues however the after sales team is looking after us very well. A special mention and thanks to Josh , our assistant site manager who helped us to resolve these issues tirelessly . Thank you all involved for the 5 star experience! Zoltan and Anita

Anita · 7 July 2024

★★★★★ 1/5

Trustpilot

Months after living in our flat we can…

Months after living in our flat we can notice more and more the poor build quality, the exhausting process of getting snags done and overall VERY HIGH PRICE for low quality and very little space you get in the flat. It’s like living inside your neighbours house because the walls are that thin. Walls aren’t straight. Snags that were done to a subpar finish. Unsure why there are good reviews, i’d reccommend everyone to get a professional snagger involved. Landscaping around the flats is poor. These flats cost a lot of money, aren’t even worth half. Merchant Quay is the poorest build i’ve been in, unsure how the council allowed this to happen and how mediocre flats were sold for this much money?! Absolute joke.

Bianca · 7 July 2024

★★★★★ 4/5

Trustpilot

We are really pleased with our new…

We are really pleased with our new Radleigh home at Clipstone Park, Leighton Buzzard. We've been in a week now and settling in well. The sales team especially Wendy has been very helpful and responsive and answered any questions we had and if she didn't know would seek the teams advice and come back to us in a timely manner.There are a few snags which we have been communicating with the site team. A few annoyances we have come across, the driveway wasn't hosed down, the garage was full of builders dust, the grass was not mowed and there is no window in the ensuite which means the room smells of damp even with the extractor fan is running. Additional cupboards would be useful in the kitchen.The house seems to be built to a good standard and the fixtures and fittings look good.

Mrs · 7 July 2024

★★★★★ 5/5

Trustpilot

Process was easy and quick, Nathan & Anthony Brillant!!

Process was easy and quick, house finished to a high standard. Good having a mortgage advisor free of charge to sort mortgage and recommendation to a solicitor that deal with barratt direct.Nathan at Parc fferm wen, St.Athan been absolutely brilliant from start to finish. Even after we moved in Nathan called to see of we had settled in ok and any questions just to give him a call.The site Manager Anthony Thomas, well what can I say nothing is too much trouble, really helpful and nice guy, any issues and he is happy to rectify. It's been a five star rating all the way.Thankyou Barratt, Parc Fferm Wen.

InPost · 6 July 2024

★★★★★ 5/5

Trustpilot

Absolutely amazing company!

I can comfortably rate Barret 5* as Anthony Thomas has been absolutely fantastic, he is friendly and approachable and has put every worry we have had to rest, he never shys away from questions and goes above and beyond every time to ensure any issues are settled quickly. We have had a wonderful time in our new build home and can confidently say that Anthony has played a huge part in making sure that we have settled well and feel welcomed to the neighbourhood.I must also give credit to Nathan in the customer service building as he made our purchase of the property go smoothly and ensured that we were supported whenever we needed, he was always a quick phonecall away and was extremely helpful by making sure that we knew exactly what stage of the build our home was in and being more than happy to help us with whatever we needed.I can't thank the whole team enough. You have made our dream home possible!

Oliver · 5 July 2024

★★★★★ 5/5

Trustpilot

We are absolutely delighted we chose Barratt for our first home

We are absolutely delighted we chose Barratt for our first home. Barratt made the entire process as smooth as possible and were on hand for any queries we had. The service provided has been brilliant from the very beginning, making the journey to purchasing our first home enjoyable and rewarding. A special shout out to Matthew who consistently went the extra mile for us in ensuring we received exactly what we wished for. He was always professional, friendly and incredibly helpful. Thank you Matthew and the rest of the Barratt team!

Ella · 4 July 2024

★★★★★ 5/5

Trustpilot

A very positive experience

From the moment we walked into the sales office, Louise was fantastic. She answered all our questions and queries. Once we reserved that didn't stop Louise kept us informed every step of the way and was extremely accommodating when we wanted to visit the property for measurements etc. When moving day came, it could have gone a little smoother Barrett's solicitors were very slow at releasing the keys even though funds had been transferred hours earlier I was disappointed by this. But once again Louise and Elaine were brilliant, we were looked after in the sales office whilst they both made multiple calls to people to get our keys released. These ladies are a credit to the Barrett's Sales team. I would just like to add that my husband and I are both very happy with our new home.

David · 1 July 2024

★★★★★ 5/5

Trustpilot

The support of Yvonne Milton at the…

The support of Yvonne Milton at the Findrassie site. With all the issues we had with the English Legal System & the stress this caused, Yvonne was always there to talk us through.

Mr · 19 January 2026

★★★★★ 5/5

Trustpilot

St. Clements View

Our family has recently purchased a new build house in St. Clements View, Wallyford. The Barratt team has been exceptional, proactive, and incredibly helpful. The house was finished in high standard, which is agreed by our snagging surveyor. We have excellent experience all the way from viewing to actual living in our own house. Sales Team: We met Adriano when we first visited St. Clements View for viewing. He patiently listened to us and tried to understand our needs through our conversation. This gave us an unexpectedly pleasant viewing experience that we ever had. And then Nina followed up our purchase. From team call to handing us the keys, Nina provided excellent support. We have already got a solicitor company contacted but then didn’t receive any response. Nina assisted us to get in touch with the branch manager of the solicitor company and the whole procedure went smooth and fast afterwards. Site team, especially our site manager Shaun, couldn’t have done more for us. Shaun is not only nice and helpful but also goes above and beyond to assist. He patiently addressed all our queries and followed up all the defects, including those we didn’t notice. When we have problem raised, Shaun appeared and responded swiftly. We are very happy to have chosen St. Clements View with this wonderful team assisting in this important step in our life. Thank you to the entire team!Lee Ki & Owen

Lee · 28 June 2024

★★★★★ 5/5

Trustpilot

Overall happy and satisfied for smooth completion

Overall experience is very satisfactory even though there are some small glitches. sales adviser Nicola was outstanding throughout the journey. Site manager Adrian is very helpful and responds very quickly on any queries raised.Some Could have been better and examples are as follows1. Garden panel already broken before I officially moved in and looksLike more will break in coming days as some of the panels fixing not that great (small and limited screws were used and detaching easily).2. Garden surface could have been levelled properly and it’s uneven and will cost us more to level the surface for landscaping.3. Bathrooms - No sockets in some bathrooms and in some bathroom shaver switch was placed very close to door. Hard to use them for led mirror lighting.

Vivan · 26 June 2024

★★★★★ 1/5

Trustpilot

No explanation for a previous hot water…

No explanation for a previous hot water outage or compensation, no legal basis for the standing charge they instruct us to pay for hot water and no communication regarding current hot water outage. I send multiple emails to the customer service inbox with no response.

Elena · 6 October 2026