Mudd and Co York reviews

★★★★★ 5/5

Trustpilot

Extremely helpful site salespeople…

Extremely helpful site salespeople especially Matt and Oliver, always happy to answer questions and provide information as well as offering appointments at convenient times around work and childcare.

Ellie · 20 September 2026

★★★★★ 5/5

Trustpilot

Great experience

Great experience. Lovely and helpful people especially Helen from hawthorn estate. Great communication between us and Helen. Def recommend Helen in the future

Celia · 9 October 2026

★★★★★ 1/5

Trustpilot

Poor build quality compared to other…

Barratt Home's build quality is poor in comparison to other Companies. Barratt Home's do make the properties look appealing, however the cheapness and quality of some of their fittings are extremely disappointing. The taps and light fittings are flimsy and we strongly believe even the small everyday items and fitting's matter equally. This make's a significant difference. We have had problems with some of the windows and doors closing.

Ms · 10 September 2026

★★★★★ 5/5

Trustpilot

John Hewitt - Great customer service!

John Hewitt was extremely friendly and customer focused during his visit to my home. He gave an overview of the work that he was doing, and updated me throughout where necessary. Very conscientious, and the work was excellent.

George · 11 May 2026

★★★★★ 5/5

Trustpilot

Keith was great

Keith was friendly, hard working, explained everything really well, and did a great job

Steven · 5 October 2026

★★★★★ 5/5

Trustpilot

Thank you to Peter that fixed our door…

Thank you to Peter that fixed our door very polite and took no time at all

Andrea · 15 September 2026

★★★★★ 2/5

Trustpilot

Garden Nightmare

We bought our home last year and have had consistent issues with our garden since the winter. We raised an issue regarding flooding at the start of the year and Barratt acknowledged this straight away and said a landscaper would be booked in March/April time for us - come the end of April we had heard nothing. We chased this up and were told the work would happen in the beginning of May - work started at two neighbours gardens and completed and we were told we were next and they never came. We’ve been chasing this up since and keep getting told it’ll be next week but consistently are let down. We’ve had to cancel plans for patios as we can book in with external contractors. Currently told it’ll be this week but not holding my breath! After months of being let down I’m hoping for some compensation like maybe being able to enjoy a patio from them!

Megan · 26 May 2026

★★★★★ 5/5

Trustpilot

Part x with Barrett

Part x with Barrett, excellent service and Customer care from Barratt Brough from start and still continues after we have moved in . Kept fully updated of progress since last September when we reserved the property to complete last week. Since moving in we have had the site manager visit and the site sales advisor checking to see all was well, giving instructions if not sure and checking to see if we had any faults for them to rectify. Fantastic service and lovely home x

Mr · 22 May 2026

★★★★★ 1/5

Trustpilot

Don’t buy a Barratt home

We have just moved in and it’s be a nightmare. We were messed around whilst waiting to move whilst I was pregnant and was meant to be in before baby arrived. We ended up moving when baby was 6 weeks old. I’ve had to have people in and out of the house due to issues and the house is not to a good standard. I paid for a professional snagger who has found 150+ items to sort. This included the fire doors not being NHBC compliant. I appreciate some of the 150 are not major but the finishes to the house are of a poor standard with having to have tiles replaced, things not fixed correctly or missing and items we have paid for damaged. We also had a workmen in to correct one of the doors and I could hear him trying to cut corners in completing the work to the standard required and he was told to do it properly. Moving into a new build you expect snags / few issues but the standards really are very low.

Erika · 21 May 2026

★★★★★ 5/5

Trustpilot

Excellent

We would like to formally commend our sales advisor, Sam, for the exemplary service provided throughout our recent engagement. Sam demonstrated exceptional professionalism and dedication, ensuring all our inquiries were addressed with comprehensive detail. We sincerely appreciate the high level of care and attention afforded to us, and we thank you for facilitating such a seamless and efficient experience.

Boss · 8 October 2026

★★★★★ 5/5

Trustpilot

From start to finish its been a great…

From start to finish its been a great experience. Great home beautifully designed and excellently put together. Hand over was on time. The team behind it excellent. Had a few teething problems which were dealt with immediately by the site team. Barrats’ 20-month site warranty is exceptional, the Team behind it even better. Wouldn’t buy from any other developer.

Mr · 8 October 2026

★★★★★ 5/5

Trustpilot

Victoria at Lairds Gait has been…

Victoria at Lairds Gait has been incredible throughout the process. Amazing at her job

Mr · 11 September 2026

★★★★★ 1/5

Trustpilot

very poor build quality

very poor build quality. we moved in 4 years ago and had 4 site managers and assistant managers come and gone. everytime we have to make a complaint to get anything done example ot took 2 years to fix a very stiff front door that a 9 year old couldnt open. now at our 4th year only half has been done what was suppose to be a warranty fix (plumbing issue with kitchen sink) has partially flooded our kitchen even after 3 fixes. when we called thr emergency after hours line with water bursting out this time, the person on the phone said sorry your warranty has expired we cant do anything about it ! shocking if only they got it right thr first time.

JOEY · 7 May 2026

★★★★★ 4/5

Trustpilot

Employed by The Profesional Snagging…

Employed by The Profesional Snagging Company I was sent to inspect a newly completed home in the Treledan development in Saltash. At the sales office I was greeted by a very plesant lady Karen, who directed me to the site where I was greeted by the Sub Site Agent Dexter, who spent the next two hours going through the property. A very plesant experience and a very well turned out home that the customer should be proud of.

Michael · 16 May 2026

★★★★★ 5/5

Trustpilot

The whole process was very smooth

The whole process was very smooth. Josh the sales manager was helpful and knowledgeable. The Solicitors they suggested, again really good and speedy. The whole process from start to finish took 6 weeks roughly, no dramas, very straight forward. Build quality of the house seems great too. Good incentives offered too. Very very happy so far.

John · 8 October 2026

★★★★★ 5/5

Trustpilot

Fantastic Service

Quick and easy process, our sales advisor Jamie Thompson in Aberdeen was fantastic. Prompt replies, super helpful, and very involved which made us feel at ease through every step.

Leah · 15 May 2026

★★★★★ 1/5

Trustpilot

Absolute rubbish

Absolute rubbish! I bought a new build at Sundial Place, and paid for an upgraded floor. The flooring is a disgrace. They left a gap between the floor and the skirting which looks defected. Complained multiple times by the developer still not actioning. This was mentioned in the snagging over 4 nonth ago. Developper is saying it's within their tolerance. I am shocked as I was exited to be moving to a new house, now I regret buying from Barratt. Stay away from this developer.Updates: Barratt team reached out and promised me a visit to explain to explain the flooring report and evaluate any course of action.

Bernard · 22 November 2024

★★★★★ 5/5

Trustpilot

Wonderful experience and a special thanks to Hayley

We recently bought a Barratts home. Hayley Cotter was amazing throughout the process of buying our home, she went above and beyond to get us into our new home time and time again. Hassan was really helpful. We are so incredibly grateful for Hayley, Hassan and the rest of the Barratts team, you made one of the most stressful events in life (selling and buying another home) so much easier and we are so incredibly happy in our new home. Thank you very much and a very special thank you to Hayley. We would 1000% recommend the team to others looking to buy a new home.

Bethany · 21 November 2024

★★★★★ 5/5

Trustpilot

Shout out to Garry and Carl.

Moved into our home two weeks ago. Garry was super helpful and made the whole process so easy and stress free! He answered all our questions really quickly and addressed any problems straight away. Garry added a personal touch by getting our little fur babies some treats to welcome them to their new home!! Which we both loved!! Garry did our walk round with Carl and he too was really helpful. You could tell they really care about the houses and wanted to make sure we were happy. Thank you so much to both of you!

Hayley · 18 November 2024

★★★★★ 5/5

Trustpilot

Remarkable Job - Ryan Anderson

I would like to leave this review, specifically for Ryan Anderson at Barratt Development - Caisteal Gardens, Winchburgh.Ryan has been remarkable. He was handed over the responsibility of my snagging list which was pending for many many months. Ryan immediately assured me that he will get the fixed and since then he has been working through all of them, ticking off the ones completed, making notes for the pending ones. He has regularly communicated with me on the progress. Most importantly after his taking over the list, I feel very reassured given how committed Ryan is to truly fix things. Overall, I am very pleased with my experience dealing with Ryan and would definitely recommend to my friends of the development that he is working on.This is my first ever trust pilot review and I feel that the work done by Ryan deserves this appreciation.

Anil · 13 November 2024

★★★★★ 5/5

Trustpilot

Excellent service

Just recently moved into my new home in Beverley. I can honestly say that the staff at Barratt went above and beyond when it came to customer service. Any minor issues were rectified promptly, professionally and with a smile. Staff offered to help with every aspect of the move. I never had to leave messages or wait for responses. It was usually within an hour. Particular note who deserve praise were Hollie and Beth in the sales team and Josh and Simon in site management. I had some reservation about buying a new build but I have been entirely satisfied thus far. A personal thank you to site manager Simon for making himself available personally to resolve issues and offer help, which I have taken him up on. Well done Barratt.

MT · 8 November 2024

★★★★★ 5/5

Trustpilot

Chepstow Homes

Buying a property is one of the most stressful journeys someone can take. It has been many ups and down during this process and a lot of questions, back and forth. It's worrying buying a property and getting a level of reassurance and support to make sure you are not left out all on your own and you have questions answered. Chelsea, Riss and her team at Chepstow have been really kind understanding and helped me move into my new home.

Tay · 7 November 2024

★★★★★ 1/5

Trustpilot

Don’t waste your money on Barratt

I would suggest that no one buys a home from these cowboys! I bought an apartment from them 2 years ago and the water always gets cut off for the whole development. Today we’ve been without water for over 12 hours! The apartments are also very cheap looking and cheaply made compared to other developers estates. If you want a high quality home, rather buy from the likes of Plaza Collection, Ecoworld etc. Barratt is cheap and faulty!Update: I can confirm that your customer service team contacted me to offer me zero resolution to this problem. It’s just part of buying a cheap home built by cowboys.

Tarryn · 6 November 2024

★★★★★ 5/5

Trustpilot

Excellent Service and Helpful Staff.

Excellent service from day one from the Fernwood Village Development. The staff were happy to discuss on going offers, with a special thank you to Val, who is the primary Barratt contact I worked with, going above and beyond by sending me photos of the property progression and keeping me up to date with all developments on my property. Val also arranged time for me to visit the property for measurements to get a head start on furniture ordering, with the project manager of the site being very helpful and informative also. Would definitely recommend this developer for future purchasers of New Build Properties.

George · 5 November 2024