Mudd and Co York reviews

★★★★★ 1/5

Trustpilot

Worst experience ever as a customer. Barratts under investigation.

Buying a Barratts home was single handedly the worst and most regrettable mistake ever made.From day one it went from bad to worse, the house was not ready to move into and Barratts could not own up to this, it was down to me to tell them of the obvious unfinished state of the house, no real apology and no real compensation for the stress and frustration imposed on me and my family because of the negligence of this developer and the manager for the south west (Cornwall)The process of trying to get what was advertised to me as a “5 star home” was agonising to say the least! I was sold an unfinished and pathetically put together “house” which genuinely made me feel like I had been scammed, and that feeling lasts to this day.. The list of problems we had are endless, and the issue is that the problems were never put right properly or professionally and every problem “fixed” is never as good as if it were done properly in the first place, and this is what gets me the most among the total embarrassment of the team that I had the misfortune of having to deal with. The staff turnover at Barratts is like musical chairs, every few weeks I was dealing with a different person due to staff leaving and then there’s no proper handover or continuity which breaks down communication and trust levels.I warn and urge everyone not to buy from this developer if you expect high quality and reliability. Now the latest news about Barratts being involved with illegal price fixing they’re under investigation by the government and trading standards - I would not be surprised if they broke the law because they certainly did with my house in the way they sold it to me.Utter rubbish of a company, stay away as far as possible.

R · 24 June 2024

★★★★★ 1/5

Trustpilot

No explanation for a previous hot water…

No explanation for a previous hot water outage or compensation, no legal basis for the standing charge they instruct us to pay for hot water and no communication regarding current hot water outage. I send multiple emails to the customer service inbox with no response.

Elena · 6 October 2026

★★★★★ 5/5

Trustpilot

This is the first time we have bought a…

This is the first time we have bought a property in Scotland and the first time we have ever bought a new build. The service from Barratt has been fantastic from start to finish. They have responded within 24 hours to every email or message. They have responded quickly to all our questions and resolved problems if there have been any. The only thing we think they could do better is make people fully aware if they have to provide their own flooring. they have recommended Solicitors and tradesmen we have used which has been very helpful. Just wish we were moving in and not renting it out.

Jill · 14 June 2024

★★★★★ 5/5

Trustpilot

Go for a Barratt Home

The company certainly know who to employ as regards on site sales staff. I wasn't entirely sure I wanted to move from my home of 33yrs (my husband did!). Cheri and Stefan at Buxton site are amazing. Cheri pointed us to a house which wasn't really on our "what we are looking for list" It was off plan with a showhome quite a way off. Thank God that through Cheri's enthusiasm, we went to see it. We now live in our amazing house in Buxton and love every single thing about it. Linda & Steve.

Mrs · 9 June 2024

★★★★★ 5/5

Trustpilot

Brilliant experience

We moved into our new home last Friday and we absolutely love it. There are snagging issues as to be expected. All issues have been raised with Barratt who have immediately responded to say the issues will be resolved as soon as possible.The whole experience with Barratt from start to finish has been fantastic.A special mention to Claire and Nicole in the sales office who go above and beyond to make sure everything is perfect, they are both an asset to Barratt and we cant thank them enough.Also to Stu nothing is too much trouble he has been brilliant

Janine · 7 June 2024

★★★★★ 5/5

Trustpilot

Great experience and service from start…

Great experience and service from start to finish.The sales team we dealt with at Bourne, Lincolnshire - Louise & Fiona - were fabulous. Kept us updated throughout the sale process and were on hand on moving day. I know they're still on site in the sales office, but they have taken the time to stay in touch & make sure all is still well. You're made to feel very welcome to drop in. Whether to say hello or to raise a problem.On move in day, we had an introductory tour by Louise & the on site customer care team. All snags were noted and followed up quickly.Rokas is our Site contact and he has been amazing. He has swiftly arranged trades to attend and resolve any issues we've had. Following their attendance he has either called round or phoned to ensure we're happy with the work. At no time has anyone queried or quibbled with any of our issues, just resolved them in a very timely, professional manner.Although we've had snags - to be expected - they have been quite minor & we have been very impressed with the excellent standard of the finish.I would highly recommend Barratts as a house builder, in particular the site we have moved to.

Mrs · 29 May 2024

★★★★★ 1/5

Trustpilot

Honestly don’t know where to start

Honestly don’t know where to start, from ruining the experience upon handover riddled with mistakes let alone hundreds of snags which were more cowboy errors. Even now we have been left with a garden which has no growth, flooding and filled with building materials.I raised a complaint on 23rd May and had someone visit to tell me that the garden being a bog even though it’s near June is normal, and to quote “if we installed drainage then the price would go up” is not something you’d expect a 5 star builder to say. Even though multiple neighbours have experienced the same issue with some paying thousands from their own pocket to correct, Barratt insists that its poor maintenance and even referred to upkeeping like a golf course is needed for a good garden.

MarkMc · 28 May 2024

★★★★★ 5/5

Trustpilot

Delivering on promises

Thank you Felipe for taking ownership and making sure we got a fair outcome.Thank you Calum for investing the extra customer care into helping our situation.Thank you Amy and Kieran for helping with the details of the reservation and especially Kieran for the handover and continued customer service.Thank you Brendan for all your knowledge and expertise with the actual site and building.And thank you Debby for all your aftercare and making sure the snagging is resolved asap. Barratts is a big builder, but in my experience they very much care about each individual.

Andrew · 28 May 2024

★★★★★ 5/5

Trustpilot

10/10 Builder

I honestly cannot fault Barratt at all. We have had the most exceptional experience with them from the first day we viewed their show homes. Adam was our sales advisor and he kept us in the loop the whole way through the buying process. Our home is absolutely beautiful with an oustanding finish and the few things we noticed on our snagging list were corrected quickly and will extremely little disruption to ourselves. I would never buy a new house elsewhere.

Lucy · 20 May 2024

★★★★★ 5/5

Trustpilot

Reservation process and initial fact find very easy

Laura made the reservation process very easy. There was no pressure to buy when we first decided to take a look at the development but once we decided to take it further everything was explained in simple steps for our decision making process.

Craig · 22 September 2025

★★★★★ 5/5

Trustpilot

I would just like to thank Louise…

I would just like to thank Louise Willis at the Ceres Rise development in Swaffham. I dealt with Louise when I first enquired about the properties and she was excellent in communicating and arranging an appointment. Upon visiting the development, Louise was so helpful and gave very detailed explanations for all my questions. She was very knowledgeable and made the visit so easy. I decided to go back for a second visit with a friend and again, Louise was so accommodating.Upon further investigation, I did decided that Swaffham wasn't the right area for me to live in, which was a shame as I loved the Ceres Rise development.Again, I would like to thank Louise for the help and guidance she gave me regarding the properties.

Emma · 3 May 2024

★★★★★ 1/5

Trustpilot

When I first enquired they said the…

When I first enquired they said the Apartment came with an underground parking space. after I signed up it wasn't an underground space it was an open garage that anyone can park in. so every time I try and park someone's in my space. the Apartment has a lot of faults, the front door has imperfections in the paint like something was learned on it before it dried. #2 there's a large gap on the front door so a draught comes in from the bottom. #3 the fitted wardrobe the panel wood where the door closes to has been painted to a low standard. #4 one of the kitchen cupboard door is scratching one of the other doors when u open and close. there's a gap in the skirting board in living room that u could put a pound coin in. #5 you don't even get light shade both the bedroom and entrance hall there's a wire hanging down with a light bulb. I've had various different sales Advisor and I think the sales Advisor at Westburn Gardens development at Berryden seems a little clueless and needs to be properly trained up in customer relations. She took two days to reply to a message. Extremely disappointed with the way I've been treated and would avoid this company. I would definitely recommend Cala homes as Barratt is not the 5 star builder they say they are👎

Customer · 1 May 2024

★★★★★ 5/5

Trustpilot

Love our new Barratt home at the…

Love our new Barratt home at the Bridalways, Eccleshill.As with all new homes there will always be a few issues to sort out once moved in.I can’t thank Jenna and Nigel enough!!!!!Any problems reported to Jenna are acted upon straight away and sorted without any hassle. Leaving us to get on with life. Jenna has a great work ethic and we’ve always felt like we’ve been prioritised even though I’m sure she’s spinning many plates.Thank you to you both.Well done Barratt’s you have a good team here at the Bridalways!!!!!!

Michael · 26 April 2024

★★★★★ 5/5

Trustpilot

Newton Farm Barrat Home

As a first time buyer we were apprehensive and out of our depth to say the least. We were quickly put at ease when the amazing Barrat sales advisor Stefan Cassidy spoke with us. Stefan was 100% the reason we bought our new home with Barrat. Stefan answered all our questions and was never judgemental throughout the whole process. Stefan went the extra mile at every step and we appreciated it so much. He continues to keep in touch and make sure we are settled and happy with our new home. It’s been an absolute delight to have Stefan be apart of this journey and we are so grateful he helped us find our dream home.

Katie · 22 April 2024

★★★★★ 5/5

Trustpilot

Friendly professional service

The sales team at Towcester grange, Jasmine and Tammy were very helpful, friendly and professional.

Thiha · 13 May 2026

★★★★★ 5/5

Trustpilot

Our second home from the Barratt Group

This is our second home from the Barratt group. We lived in and loved our first one for 30 years!There were a couple of issues for us which we hadn't noticed when we decided to buy, so we worried that they could not be resolved as the house had been completed at this stage.However, the team at Penning Fold have made sure everything has been sorted for us.We're beyond grateful to everyone involved for making that happen and we can't wait to move in now.A huge thanks from our family.

Mandy · 10 April 2024

★★★★★ 5/5

Trustpilot

Jackie and the team made my first home…

Jackie and the team made my first home buying experience so easy and did everything so quickly, nothing was too much to ask and never a bother, so happy with my home.

Hannah · 21 December 2025

★★★★★ 1/5

Trustpilot

Given 3/4 different moving in dates

Given 3/4 different moving in datesFelt like only interested in money rather than customer.At first meeting, told we would get $5,000 for furniture at Anderson of Inverurie, part of reason we took flat, after moved in mentioned it and told we could go out and just give plot number, next day told we weren't entitled to it.Front door doesn't fit frame, gaps in all 4 corners. Been in over week, still haven't got garage parking space. First experience of dealing with Barrats, wouldn't recommend to anyone. Was left voice message saying Barrats were pulling out of deal, due to hold-up with paperwork, absolutely nothing to do with me, yet left stressed, in hindsight wish you had. No one from sales team has been in touch, Barrats is a joke

Unsatisfied · 8 April 2024

★★★★★ 2/5

Trustpilot

not fit for purpose

We were told to move in when it is still not fit for purpose: there is a lot of mud in front of the house, council waste collection can't be done because the street is still full of contractor vehicles and fences, the street is not even open yet so the address can't be found by delivery vehicles, snag list only moves after a lot of chasing and still not complete after 3 weeks from moving in. The construction manager has been very helpful but there is only so much he can do.

Everson · 20 December 2025

★★★★★ 2/5

Trustpilot

Flat is nice but smaller than showroom

Flat is nice, but i was disappointed in the size when i went in, after seeing the showroom, my new flat is not the same, yes i know i got floor plans, but i wished i had been able to see my actual flat before the missives were signed, i did request this, but got told only workmen were allowed on sitebuying a house/flat is the biggest purchase one person will spend on, so it is vital that it comes up to their expectations.speaking to other people who have done the same, they have had a chance to see their new house/flat , wearing hard hats etc.Barretts should permit this too

Diane · 3 April 2024

★★★★★ 5/5

Trustpilot

Thanks to Luke & Becky at Wichelfields, Swindon

Thanks to Luke and Becky for your support, guidance and exceptional service, making our property buying process smooth and enjoyable.Luke has been attentive to our needs, informative on all things about our property, provided insightful and honest advice - rare! Luke’s positive attitude, friendliness and patience made our experience comfortable and reassuring.It was clear they had genuine commitment to helping us purchase our perfect place.We cannot recommend both Luke and Becky enough.

Mrs · 21 August 2024

★★★★★ 5/5

Trustpilot

Thanks to Luke and Becky at Wichelfields, Swindon

Thanks to Luke and Becky for your support, guidance and exceptional service, making our property buying process smooth and enjoyable.Luke has been attentive to our needs, informative on all things about our property, provided insightful and honest advice - rare! Luke’s positive attitude, friendliness and patience made our experience comfortable and reassuring.It was clear they had genuine commitment to helping us purchase our perfect place.We cannot recommend both Luke and Becky enough.

Jess · 21 August 2024

★★★★★ 5/5

Trustpilot

Mitchell Tuzzeo 5 star

Me and my wife recently move in to our new house which started off awful, Mitchell Tuzzeo at Bertone Gardens is a huge credit to your organisation and goes the extra mile. Really helped make our dream little house feel like a a proper house to come back to. Completely changed what was a hard emotional sale with endless problem become a dream. Really lucky to have him as our after sales contact. Can’t fault his efforts and always tries to help fix things quickly with nothing being an issue. If you have him your in safe hands!

Aja · 27 March 2024

★★★★★ 5/5

Trustpilot

Awesome

I will begin this review by recounting our experience during our search for a new house. During this period, we had the pleasure of meeting Jane, who informed us that the specific house we were considering purchasing lacked a showroom, as the showroom had already been sold. However, through our conversation with her, she thoroughly explained everything about the new house, instilling in us a great deal of confidence that we would find it appealing. Therefore, relying on her professionalism and trustworthiness, with her help and guidance we initiated the property purchasing process, which proved to be stress-free and swift from beginning to end.Moving on to the day of the handover, I had the pleasure of meeting the Assistant Site Manager, Flo (Floritine), who made a remarkable impression. Flo is an incredibly impressive and professional engineer with exceptional customer service skills and a keen attention to detail. He ensured that all my needs were promptly addressed and resolved leading up to our actual move-in date. This always-smiling gentleman is a great guy; he is always happy to help, and where he can't, he gives his advice. Please extend our heartfelt gratitude to Flo on our behalf.

St · 25 March 2024