Mudd and Co York reviews

★★★★★ 5/5

Trustpilot

We have just purchased our first home…

We have just purchased our first home at the Wintringham site and the Barratt team have been superb from start to finish. They have been very helpful, explaining every single detail and taking us through the process step by step. There were no surprises and everything was clearly explained. The team was in contact with us throughout conveyancing and were always happy to answer any question. The sales team are amazing, greeting us with a big smile every single time. We hope we have many happy years in our new home. Thanks Barratt team :)

Ezgi · 14 March 2024

★★★★★ 1/5

Trustpilot

Please be careful and do not buy Barratt property

Please be careful - Barratt developments are rushed and end up having faults that will cost you money and time and health! There are numerous water escapes happening across all Barratt developments with high frequency. There are faulty built parking lots with leakages from the roof. There are malfunctioning doors blocking all cars in parking lot for hours. And many more issues....Barratt is not a good investment. Please re consider any purchase you are planning. Take this seriously!

Magda · 20 April 2024

★★★★★ 5/5

Trustpilot

Stefan Cassidy - The Best!

Stefan made our journey of purchasing our first home very straightforward. We faced no issues throughout the process and consistently kept us informed of any updates. Throughout the process Stefan gave us visual updates of the build which made us very excited. If there was any questions or advice we needed, Stefan was always there and had the answer. His excitement for us only made the process so much more easy as he was super friendly and kept in touch throughout. Stefan himself played a factor to why we decided to buy in this area as straight from the off we knew he would be truthful & helpful. Thanks to Stefan we now have a beautiful house we now call home :)

Lauren · 4 March 2024

★★★★★ 5/5

Trustpilot

A Pleasant Start

A Pleasant Start: Thanks to Kirsty and Victoria!I wanted to express my sincere appreciation for the outstanding service I received from Kirsty and Victoria at the Waterside Site Barratt Builders sales office. From the moment I walked in, they were both incredibly warm, friendly, and genuinely helpful.Kirsty and Victoria took the time to answer all my questions thoroughly, providing clear and informative explanations. They also went the extra mile to understand my needs and preferences, ensuring I felt comfortable and confident throughout the entire process.Their positive and helpful demeanor made a significant difference in my experience, and I'm truly grateful for their assistance.Full Review to FollowWhile I'm very impressed with the initial interaction, I believe a full review of Barratt Builders would be most accurate and helpful after I move into the property and have a chance to experience the entire process firsthand.Therefore, I plan to write another review once I've settled in and can share my full experience, including the quality of the construction and any after-sales support received.Thank you again, Kirsty and Victoria, for your exceptional service!Kind RegardsBob Mayer

Bob · 3 March 2024

★★★★★ 5/5

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Great service from the get go!

Rob in the sales office of Pentref Llewelyn was fantastic. You can tell that he doesn't lack experience and will go above and beyond from the get go. The build is also completed to a very high standard and just looking at the show homes got us thinking about purchasing. Really looking forward to completing on the house and moving into the beautiful Barratt site.

Demi · 10 November 2024

★★★★★ 5/5

Trustpilot

Michelle at Wayland Fields Watton is so…

Michelle at Wayland Fields Watton is so helpful and knowledgeable, Michelle literally knew the perfect house for me before I did… I have bought the house now as well! Michelle will go the extra mile and always available to answer any questions or will call back as soon as possible. She does what she says she will do which makes all the difference for one of the biggest purchases I will make!

Ann · 18 July 2024

★★★★★ 1/5

Trustpilot

I strongly warn anyone against this…

I strongly warn anyone against this developer. We moved in over 12 months ago, (moved in February2025 )and our garden remains incomplete. Despite dozens of attempts to resolve this, we are constantly being stalled. The developer keeps claiming they are 'hiring a company' to finish the work, but there is never any progress or concrete dates, just endless excuses.

Saisir · 23 May 2026

★★★★★ 1/5

Trustpilot

Our new home

Our new home, intended to be our dream residence, has proven to be a significant disappointment. Issues began seven days prior to moving in when we discovered that the garden and patio differed substantially from the promises made by Barratt. Despite assurances from Barratt that all discrepancies would be rectified, no action has been taken five months later.

Bartosz · 22 May 2026

★★★★★ 5/5

Trustpilot

Barratt Have Been Excellent So Far…..

Today I completed on my fantastic Barratt new build property and so far everyone that I’ve dealt with across the Barratt team have been an absolutely pleasure to deal with. There has been excellent communication and customer service which I cannot fault. I hope that now that I’ve moved into my home this level of excellent customer service from Barratt continues well into the future to make my new build experience even better again?!

Anthony · 24 May 2024

★★★★★ 5/5

Trustpilot

We bought a new build Barrett and…

We bought a new build Barrett and couldn’t be happier. Any snags we had were fixed within a week latest and no corners were cut. Jason couldn’t have done any more than expected and went beyond to help with other snags.

Sam · 9 September 2026

★★★★★ 5/5

Trustpilot

Thank you to Laura and Nikki for making…

Thank you to Laura and Nikki for making the process of buying our first home so enjoyable and professional.They have been nothing but approachable and friendly.They have given us both amazing communication and a really good service. They are both very good assets to Barrat homes, I will definitely be recommending this site others because of these ladies. Thank you M & B x

Bradley · 21 October 2024

★★★★★ 4/5

Trustpilot

Change of management

We moved onto our estate in March 2022. Management was lovely and we saw them regularly going around the estate waving and talking to people solving their problems. When we moved in there was a leak in the kitchen that was resolved within 2 days and bout three months later our bath was leaking in which it was noticed in the kitchen with the walls. Sorted within 2 weeks. Hence a the three star review. We noticed management had changed then and don't see anyone very often anymore. A leak was noticed in June 2023 with the ensuite which isn't really used that much. We had an extra person staying with us in which the ensuite would have being beneficial. The ceiling looked a bit damp so barratt after 2 weeks got someone out to look at it and they said it was a barratt thing. Here we are in August still waiting for a simple repair. We was told we wouldn't need a snag reporter to come in however if we were to move into the future of a new build which we do love I would recommended one with the trust that has now fallen with this new management team. After coming back from a holiday in which we haven't heard any news from barratt it's gonna be quicker to pay for ourselves.This was resolved in September with quick replys and updates

Rebecca · 15 December 2023

★★★★★ 5/5

Trustpilot

We had major issues with our finances…

We had major issues with our finances to buy our new house at The Spires and all staff at Barretts were brilliant at understanding our issues. All involved in the purchase of our new house including Rebecca and Tara couldn't have done any more to help us. We are now settled in our new house and looking forward to the future.

Keith · 23 November 2024

★★★★★ 5/5

Trustpilot

Victoria has been so helpful with…

Victoria has been so helpful with everything.

Margaret · 24 May 2026

★★★★★ 5/5

Trustpilot

Thank you Pina💝 and thank you Barrat 🏡 home.

Without any hesitation Pina made us fall in love with this lovely property. She came across the best sale advisor throughout our whole first time home journey. I would highly recommend Pina Masella .She really made our job so easy with all details information and also listen patiently about our concerns and our needs. Thank you Pina💝 and thank you Barrat 🏡 home.

Pranish · 29 September 2024

★★★★★ 5/5

Trustpilot

Great purchase - loving my new home!

Everything was done properly and by the book... I put a deposit down 6 weeks before it was due to complete and everything was done on time and to a high standard. Great communication too! I must say, Stephanie in the sales office is exceptional! She has been such a joy to work with and has been a huge support throughout - always with a smile. Highly recommend!

Lauren · 3 July 2024

★★★★★ 1/5

Trustpilot

Do not consider Barratts house

If I had a choice I wouldn't even give one star. When the house is handed over to you it's not even in a clean state, in fact, it is in a state where you start to think if you're even buying a new house. There were numerous issues with the house when it was handed over to us, this included major issues eg gaps in window frames to minor ones such as the arrow indication of the thermostatic radiator valve not facing the right direction. All these issues took ages to sort out, probably close to 2 years. You wonder if they have any sort of standard quality checks in place before they hand a new build over to the buyers. It's like they can't be bothered anymore once they have taken the money. If I could turn back the hands of time, I will definitely not buy a Barratts home.

Mong · 15 April 2025

★★★★★ 5/5

Trustpilot

Bev at the Osprey Heights development…

Bev at the Osprey Heights development in Inverurie was fantastic. She was so helpful, friendly and accommodating. We could not commend her enough for what she did for us, on making the purchase of our first home any better. The rest of the team there were outstanding in showing us our new home and making the whole process seamless.

Stuart · 16 November 2024

★★★★★ 5/5

Trustpilot

Very helpful and professional

Our Sales person Phill went above and beyond to ensure we could get in our new home a week early due to pressure from our buyers. He was a pleasure to deal with throughout the purchasing process and gave us a lot of relevant information. I would have no hesitation in recommending Barratts to anyone looking to buy a new home

Karen · 11 October 2024

★★★★★ 1/5

Trustpilot

Unfair Warranty Voiding for Shaver Point Issue

Approximately a year ago, I moved into my Barratt Home in Beeston, and recently, I discovered that the shaver point in my bathroom is not functioning. When I attempted to use it by plugging in my electric toothbrush which sharing with the same voltage , I realized that there was no electricity supplied to the socket. It's important to note that I had never used this shaver point before, so this issue did not arise due to misuse on my part.Worried about the problem, I promptly contacted the developer to request a warranty repair. Unfortunately, their response left me extremely disappointed. They claimed that the warranty was voided because I used the shaver point for an electric toothbrush. Their exact words were, "Due to you placing incorrect appliances into this socket, it has voided the warranty and therefore would now fall under home owners' maintenance if you wish to get this looked into."I must say, I find this response completely unreasonable and unjust. The notion that plugging in an electric toothbrush could invalidate the warranty for the entire shaver point seems absurd to me. Nowhere is it clearly stated that the shaver point is exclusively for shavers, and this limitation was never communicated to me during the property purchase.

Ryan · 18 September 2023

★★★★★ 4/5

Trustpilot

After being completely let down by the…

After being completely let down by the management company to our flats, once alerted to our issue, Barratt have been extremely quick to respond and get the necessary work completed for us. Thank you!

TS · 22 September 2026

★★★★★ 5/5

Trustpilot

Great and efficient service, nice home. Happy customers.

We had the best experience when buying out new home. Hannah from Meadowburne place in Eastbourne was very knowledgeable and efficient, provided an excellent service (especially after an another adviser felt to update us and send us required informations. Home is very nice and so far everything goes well. We also have to say that site manager Rob is excellent. We’re very happy.

Zuzka · 26 August 2024

★★★★★ 4/5

Trustpilot

Great experience

The team at Rogerson Gardens have been spot on. Sales advisor Cathy has been great! So helpful and responsive. The assistant site manager John also seems really helpful and came around quickly to sort something out. Would have been 5/5 however their solicitors didn’t stick to a deadline set by themselves for exchange, even though it was made out to be a fixed date for all.

Anesha · 6 July 2024

★★★★★ 5/5

Trustpilot

Barrette Sales Office in New Malden…

Barrette Sales Office in New Malden provided excellent service to me and my wife in our recent visit. The sales advisor Jane was exceptionally amiable, helpful and patient in explaining the available flats of Sterling Place on sale and went out of her way to address our every question. She gave me much confidence in booking the flat of our liking.

George · 26 September 2024