Every review we hold for the York office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotBarrats have been amazing from the day…
Barrats have been amazing from the day I first enquired to today ( move in day). Nothing was too much trouble. They've kept me informed every step of the way, and helped me with any issues I've had. I highly recommend Barrat Homes to anyone thinking of buying a new build from them. Thank you so much for all you've done.
Chris · 26 September 2024
Agent replied · 27 October 2024
Hi Chris, thank you for your kind words. We're so happy to hear you had a positive experience with us. We will pass on your feedback to the Talbot Place team. We wish you many happy years in your new home. Kind regards, Sam
★★★★★ 5/5
TrustpilotPlot 155 Meadow Hill
The whole process from start to completion was really easy and went so smoothly our sales rep. Aimee was always on hand to help us with any questions or queries we had.
Allison · 21 September 2025
Agent replied · 23 September 2025
Good morning,
We're happy to hear that the process was easy and smooth for you. It's great to know that our team was helpful, polite, and well-informed throughout your experience. Thank you for your positive feedback!
Kind regards,
Ros
★★★★★ 5/5
TrustpilotIngrid was super helpful and so…
Ingrid was super helpful and so knowledgeable. She made the whole experience 😊 great! She knew her facts and was happy to answer all the questions we fired at her. Although there were some IT issues which were absolutely not her fault she made sure she stayed positive and went out of her way to solve the issues. She was so attentive and helpful
MrsDebbieGillam · 28 July 2024
Agent replied · 27 October 2024
Thank you for sharing the start of your experience with Barratt Homes. We’ll make sure Ingrid gets to see your great feedback! Kind regards, Charlotte.
★★★★★ 5/5
TrustpilotThis was my first time buy property in…
This was my first time buy property in my life, i was so happy and greatful , as on time the flat key was given as such stated during the progress.
Mirza · 5 October 2026
Agent replied · 10 October 2026
Hi Mirza,
Thank you for your lovely review. We’re delighted to hear that your first experience of buying a property was such a positive one and that everything progressed as expected, with your keys handed over on time.
We hope you’re settling in well and wish you many happy years in your new home.
Best wishes,
Alice from the Barratt Homes team.
★★★★★ 5/5
TrustpilotPeter from Barratts Customer Care team…
Peter from Barratts Customer Care team arrived to attend to some snagging issues. He was very professional and efficient. He's done a great job finishing our bannister handrails, they look so much better 😁
JSH · 16 September 2026
Agent replied · 23 September 2026
Good evening.
Thank you for your kind words and for sharing your experience.
We would like to pass this feedback onto the Peter and the relevant team, unfortunately, we are unable to identify you from the information included in your review.
To allow us to pass this on please include your plot number, development name and contact details when responding to Trustpilot’s information request.
Kind wishes, Charlotte.
★★★★★ 5/5
TrustpilotGreat service and a very positive…
Great service and a very positive experience so far. The team has been professional, helpful, and responsive throughout the process. I’m really looking forward to seeing my new home completed and moving in. Highly recommended!
Ankur · 9 September 2026
Agent replied · 23 September 2026
Good afternoon,
Thank you for your wonderful feedback! We're so pleased to hear that your experience has been so positive and that our team has been professional and responsive.
Kind regards,
Ros
★★★★★ 5/5
TrustpilotExceptional Service
Lisa Waddington at The Sands Bridlington is the reason why I have given 5 stars, as her professionalism, friendly helpful nature and customer service is second to none.
Mrs · 19 October 2025
Agent replied · 23 October 2025
Good evening Debbie
Thank you for this feedback, I shall certainly pass it onto Lisa and the Management Team.
Kind wishes,
Alice from the Barratt Homes team.
★★★★★ 5/5
TrustpilotGraham
Graham, customer care, Came to do some remedial repairs at our house yesterday. (19/7/24)While he was here he noticed another job that needed to be done, and as he had time he very kindly did it for us. What an absolute star. He definitely went over and above our expectations. Very good quality work Thank you Graham, you are a legendNeal & Sara
Sara · 20 July 2024
Agent replied · 27 October 2024
Hi Sara. Thank you for taking the time to leave this review. We are so pleased to hear about your positive experience with Graham. We will certainly pass your feedback on.Best wishes, Sam
★★★★★ 1/5
TrustpilotDo not buy @ Hayes Village
Do not buy @ Hayes Village. Frequent issues with water supply, fire alarms, security as installed by Barratt. More recently, left residents with no running water for 16 hours. Avoid like the plague
KB · 12 September 2026
Agent replied · 23 September 2026
Good afternoon, thank you for taking the time to leave this review.
We're very sorry to hear of your experience and would like to escalate this to the relevant team.
Where we are unable to locate you on our system we have instructed Trustpilot to gain further information. Please do add your full address and contact details to any correspondence and we will ensure your comments are passed to the correct team.
Kind regards, Sam
★★★★★ 1/5
TrustpilotExpensive junk
I would not recommend buying here. Many of the properties available were leasehold flats with service charges that I considered too high and poor value for money. I was also unable to find suitable freehold homes in the areas I was interested in. Combined with the lack of follow-up after my visit, the experience was disappointing. Donlt ask for my details.
A · 4 October 2026
★★★★★ 5/5
TrustpilotLove our Barratt Home
From reserving the plot to moving in, Barratt has been great, they have made the whole process really easy and less stressful. Since moving in we have had regular contact from our site manager and they have been on top of our snagging list and have arranged for them to be fixed really quickly (only a few snags found). We love our new Barratt home!
Emily · 13 May 2024
Agent replied · 27 October 2024
Hi Emily. Many thanks for taking the time to leave this review. We are pleased to hear you are happy with your new home and of the service you've received. We’ll make sure the team gets to see your great feedback! Thank you for choosing Barratt Homes for your new home, we wish you many happy years of memories. Kind regards, Sam
★★★★★ 5/5
TrustpilotKitchen doors fitting
Chris came to my house on time very friendly and helpful. So pleased with Chris work and very tidy professional. Top marks for Chris. . Thank you again Chris .
Carol · 21 September 2026
Agent replied · 23 September 2026
Good afternoon,
We are delighted to hear about your positive experience and that Chris was friendly, helpful and professional. We will be sure to pass along your kind words.
Best wishes,
Ros
★★★★★ 5/5
TrustpilotFantastic experience
Everyone at Barratt has helped make this a fantastic experience. We couldn’t be happier. Any issues have been dealt with swiftly and professionally. We love the new house and it will be a happy home to build memories in. Shaun has been excellent and kept in touch every step of the way. It’s a brilliant site and somewhere we want to live for a long time.
Mark · 15 April 2024
Agent replied · 27 October 2024
Good morning,Thank you for your review, it is very much appreciated by all of us here at Barratt Homes. I will share your feedback with the division. Wishing you many happy years in your new home. Kind regards, Ros
★★★★★ 5/5
TrustpilotCustomer care
Caroline at Barrat Homes has been superb. She has been so helpful and reassuring with my parents, who have not moved house in 30 years, so it was initially very daunting for them, but Caroline soon made them feel at ease.She is personable and friendly and she is a credit to your company.Thank you Caroline.
Matthew · 21 October 2024
Agent replied · 27 October 2024
Hi Matthew. Many thanks for taking the time to leave this review. We’re really pleased to hear of the service you received. We’ll make sure Caroline gets to see your great feedback! Kind regards, Sam
★★★★★ 5/5
TrustpilotWe are part exchanging and hope to be…
We are part exchanging and hope to be in our forever Barratt home in the new year! A massive thank you to Jodie & Myah at the sales office for all of their help and support so far!! We are really enjoying the experience and love seeing and hearing about our house updates :)
Liusadh · 5 November 2024
Agent replied · 23 November 2024
Hi Liusadh. Thank you for taking the time to leave a review of your experience with us so far. We wish you all the best for the rest of the journey into your new home. Please do come back and let us know more about your experience once your are in your new home!Kind regards, Sam
★★★★★ 5/5
TrustpilotMichelle at Wayland Fields has been…
Michelle at Wayland Fields has been excellent in arranging and dealing with our purchase. Excellent knowledge of the fixtures and fittings and also very knowledgeable about the area and local amenities. She has been professional with the documents and now with the progression and progressing with estate agent and Solicitors, all done with a friendly helpful attitude. Gary & Michelle
Gary · 27 July 2024
Agent replied · 27 October 2024
Hi Gary. Many thanks for taking the time to leave this review. We’re really pleased to hear of the service you received. We’ll make sure Michelle gets to see your great feedback! Thank you for choosing Barratt Homes for your new home, we wish you many happy years of memories. Kind regards, Sam
★★★★★ 5/5
TrustpilotGreat experience
Really great experience with Barratt buying our new flat! Poonam was really helpful as the sales progressor and helped to move things along really smoothly and swiftly, assisting us with any questions and issues we had on the way. The flat is of good quality and the post sales services have also been great when needing to remediate anything.
Q · 6 August 2024
Agent replied · 27 October 2024
Thank you for taking the time to share your positive experience. We're delighted to hear that you had a smooth and enjoyable journey with us. We will pass on your feedback on to the Hendon Waterside team. Best wishes, Sam
★★★★★ 5/5
TrustpilotBradley🌟🌟🌟🌟🌟
Bradley is incredible! We are young buyers and he didn’t treat us any differently (which many other companies were doing). He answered all of our questions and made sure we understood. He also let us know that he was available at all times whenever we had a question. 100% would recommend barratt but especially bradley.
Customer · 30 September 2024
Agent replied · 27 October 2024
Many thanks for taking the time to leave this review. We’re really pleased to hear of the service you received. We’ll make sure Bradley gets to see your great feedback! Kind regards, Sam
★★★★★ 1/5
TrustpilotRepeat Problems & Disappointed!
Really not the kind of people to leave bad reviews. However, having to make an exception this time due to the constant reoccurring issues so early into the purchase.
Amin · 16 September 2026
Agent replied · 23 September 2026
Hello Mr & Mrs Amin. We’re really sorry to read about your experience since moving into your new home, particularly after what had been such a positive experience leading up to completion.
Thank you for providing your plot and development details. We’ll ensure your feedback is shared with the relevant team so they are aware of your concerns and can look into the issues you’ve raised.
Kind wishes,
Alice from the Barratt Homes team.
UPDATE
Good morning.
I am happy to hear that our Customer Care team has been in touch.
Kind wishes,
Alice.
★★★★★ 5/5
TrustpilotExcellent
From dropping in on off chance for a look to moving into our new Barratt Home has been excellent. We cannot thank Gayle enough, our home is perfect, and now moved in the site manager and all the team are brilliant. We purchased another home builder previously and this is night and day. Thank you Barratt would highly recommend.
Linsey · 26 July 2024
Agent replied · 27 October 2024
Hi Linsey. Many thanks for taking the time to leave this review. We’re really pleased to hear of the service you received. We’ll make sure Gayle and the Caisteal Gardens team gets to see your great feedback! Thank you for choosing Barratt Homes for your new home, we wish you many happy years of memories. Kind regards, Sam
★★★★★ 5/5
TrustpilotGreat service
Chloe, Darren and Harry at Franklin Gardens have been amazing. Going the extra mile, explaining all the details and being very patient with me, all of which has made the process much easier. Very much appreciate all help and support, you are a great asset to Barratt!
Omer · 12 May 2026
Agent replied · 26 May 2026
Good morning, Omer.
We appreciate you taking the time to share your positive experience. It's great to hear that Chloe, Darren and Harry's dedication and patience made the process easier for you. We are happy they could provide such valuable support.
Kind wishes,
Isla.
★★★★★ 5/5
TrustpilotGreat customer service
Jo and Michael were great today whilst I was buying my new house.
Simone · 18 January 2026
Agent replied · 23 January 2026
Hi Simone,
I'm delighted to hear that Jo and Michael made the whole process effortless and enjoyable. I’ll be sure to pass on your kind comments to them. Congratulations on your new home.
Kind wishes,
Alice from the Barratt Homes team.
★★★★★ 5/5
TrustpilotGreat paint work by Phil
Today Phil has done a paint work . He is very professional and understanding .
Great job done Phil , thank you so much
Dharma · 7 October 2026
Agent replied · 10 October 2026
Good morning,
We are so pleased to hear you are so happy with the work Phil carried out. We have shared your feedback with the local team.
Kind regards,
Ros
★★★★★ 5/5
TrustpilotHumour, patience and professionalism
Jodie and Myah (Corby) have given excellent support throughout our current journey buying a house. Both were very patient when we were choosing our interior features, allowing revisits to showrooms for inspiration. Communication is excellent. Their humour and professionalism is reassuring during the stresses of one of life's biggest decisions.
KG · 16 November 2024
Agent replied · 23 November 2024
Thank you for taking the time to leave a review of your experience with us so far. We wish you all the best for the rest of the journey into your new home. Please do come back and let us know more about your experience once your are in your new home!Kind regards, Sam
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