Every review we hold for the York office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotFrom start to finish buying our house…
From start to finish buying our house from Barratts, the experience has been amazing. Sarah was great from initial viewing through to reservation and purchasing and Darren has been brilliant completing the house tour with us and subsequently sorting little snags we have had. Highly recommended!
Phillip · 6 September 2024
Agent replied · 27 October 2024
Hi Phillip. Many thanks for taking the time to leave this review. We’re really pleased to hear of the service you received. We’ll make sure the Lilies team gets to see your great feedback! Thank you for choosing Barratt Homes for your new home, we wish you many happy years of memories. Kind regards, Sam
★★★★★ 5/5
TrustpilotNew home/first time buyers
As first time buyers, buying our first home was scary but both Val and Debbie at Fernwood made our experience simple and stress free. Cannot thank them enough for there patience and support throughout the process. No question is a silly question.
Sophie · 7 November 2024
Agent replied · 23 November 2024
Thank you for taking the time to leave this review and congratulations on your first home! We'll pass your great feedback onto the Fernwood Village team. Kind regards, Sam
★★★★★ 5/5
TrustpilotDavid Customer Care Team
David from Customer care team has attended on multiple occasions. He is always friendly, honest and goes above and beyond to make sure issues are resolved, and given the time in which they deserve to make sure I am happy with the outcome.
Amy · 19 March 2026
Agent replied · 20 March 2026
Good evening, Amy.
We are happy to hear that David has been able to resolve any issues you've had. We appreciate you taking the time to share your positive experience. We would love to pass your feedback onto the relevant team for you.
Where we are unable to locate you on our system we have instructed Trustpilot to gain further information. Please do add your development to any correspondence and we will ensure your comments are passed onto the correct team.
Kind regards,
Isla.
★★★★★ 5/5
TrustpilotHannah was great help with reserving…
Hannah was great help with reserving our property, she was taking over from Sue who was also very helpful. Hannah had all the information needed and was able to answer all our questions needed. She was happy to help no matter the question. Resvering with Barrett has been so easy to do and no hassle at all.
Customer · 22 January 2024
Agent replied · 27 October 2024
Good evening,Thank you for your kind feedback about Hannah. We will make sure she sees this and she will be delighted. We wish you many happy years in your new home. Kind regards, Ros
★★★★★ 5/5
TrustpilotI would like to appreciate all the team…
I would like to appreciate all the team who help us to buy our new home in UK. I especially want to thank Elaine who give her time and utmost effort to help us our dreams come true.Happy to have a chance to buy a home under Barratt.
Customer · 27 June 2024
Agent replied · 27 October 2024
Thank you for your kind feedback about Elaine. We will make sure she sees this, she will be delighted. We wish you many happy years in your new home. Kind regards, Sam
★★★★★ 5/5
TrustpilotExcellent customer service
Sarah, Lewis and Maria were extremely brilliant. The professionalism is top notch. Everything we experienced was satisfying from viewing, to reservation to exchange of contracts, to pre completion tour to completion. I will recommend barratt homes Hampton Beach any day any time.
Karen · 27 September 2024
Agent replied · 27 October 2024
Hi Karen. Many thanks for taking the time to leave this review. We’re really pleased to hear of the service you received. We’ll make sure the Hampton Beach team gets to see your great feedback! Thank you for choosing Barratt Homes for your new home, we wish you many happy years of memories. Kind regards, Sam
★★★★★ 5/5
TrustpilotHappy eventually!
Barratt's rep Graham was outstanding, he was friendly & professional & knew his job unlike the people who actually built the property! If they had more employees who knew the trade they were employed for most of the snags i encountered wouldn't exist.
Malc · 11 September 2024
Agent replied · 27 October 2024
Many thanks for taking the time to leave this review, we appreciate your kind words about Graham. It's wonderful to hear that he provided such a positive experience. We’ll make sure he gets to see your great feedback! Kind regards, Sam
★★★★★ 5/5
TrustpilotJackie & the team have been amazing in…
Jackie & the team have been amazing in helping me get my new home - I love Waldmers wood bury & my new apartment- Thank you soooo much !!! It’s beautiful xxxx
Monica · 23 May 2026
Agent replied · 26 May 2026
Hi Monica,
Thank you for your review. We’re so pleased to hear Jackie and the team helped make your homebuying journey such a positive experience.
Wishing you lots of happiness in your beautiful new apartment at Waldmers Wood.
Kind wishes,
Alice from the Barratt Homes team.
★★★★★ 5/5
TrustpilotElaine at Swaffham site, excellent.
Elaine in the sales office couldn't do enough to help us.Elaine was brilliant.We have gone with Barratts recommended solicitor. They are on the ball and their prices are better than our local solicitors were quoting.5 stars all around so far.
Janice · 14 October 2024
Agent replied · 27 October 2024
Hi Janice. Many thanks for taking the time to leave this review. We’re really pleased to hear of the service you received. We’ll make sure Elaine gets to see your great feedback! Thank you for choosing Barratt Homes for your new home, we wish you many happy years of memories. Kind regards, Sam
★★★★★ 5/5
TrustpilotThe Barratts sales & customer care…
The Barratts sales & customer care teams are very professional and understanding to our need’s & requirements.Excellent service from the builders on the High Elms site always very friendly and nothing is a problem to them.I would recommend Barratts homes to everyone looking for a new property.
Susan · 14 June 2024
Agent replied · 27 October 2024
Hi Susan. Thank you for taking time to leave your review. We’re really happy to hear that you have been so well looked after by the High Elms Park team. We will pass your feedback on, they will be thrilled. We wish you many happy years in your new home. Kind regards, Sam
★★★★★ 1/5
TrustpilotNO Customer Care
Technician Peter of Harclay Park Estate, N. Yorkshire excellent done fantastic job on stairs.
Michael · 18 September 2026
Agent replied · 23 September 2026
Hi Michael,
Thank you for taking the time to leave your review. We’re pleased to hear your kind comments about Peter and will be sure to pass these on to him.
We’re sorry, however, to hear about the delays and frustration you’ve experienced with the outstanding work to your home. Unfortunately, we’ve been unable to identify your details from the information provided in your review, so we’ve asked Trustpilot to contact you for some additional information. Once received, we can ensure your concerns are passed to the relevant team to look into further.
Kind wishes,
Alice from the Barratt Homes team.
★★★★★ 5/5
TrustpilotA splendid job done by Graham!
Graham has carried out painting work for us this week in several rooms in our new Barratt’s home. He was always pleasant, polite and friendly.We are both very pleased with the finished results in all rooms and would definitely recommend Graham for his professional standards. Thank you.
Jan · 5 June 2024
Agent replied · 27 October 2024
Thank you for your valuable feedback, Jan, it is very much appreciated! We wish you many happy years in your new home. Kind regards, Sam
★★★★★ 5/5
TrustpilotThe brooks barrow
Ian came today to do some painting he arrived at the time he said he would. His work was to an excellent standard. Overall I am super pleased with the work carried out and how professional and friendly Ian was. ( next time the cakes are on you) thanks again lan
Andrew · 19 March 2024
Agent replied · 27 October 2024
Good afternoon,Thank you for your kind feedback about Ian. We will make sure he sees this and he will be delighted. We wish you many happy years in your new home. Kind regards, Ros
★★★★★ 5/5
TrustpilotLiz was so lovely
Liz was so lovely, we’ve been looking at moving to the estate for a while but things hadn’t lined up until recently. She gave us all the information we needed, was always happy to to answer any questions. As anyone knows moving house is not a smooth ride.
Heather · 14 May 2024
Agent replied · 27 October 2024
Hi Heather. Many thanks for taking the time to leave this review. We’re really pleased to hear of the service you received. We’ll make sure Liz gets to see your great feedback! Thank you for choosing Barratt Homes for your new home, we wish you many happy years of memories. Kind regards, Sam
★★★★★ 5/5
TrustpilotGavin was amazing !!
Gavin was amazing !!He shower lots of patience and fantastic customer care going over all relevant details. I had previously visited the site several months ago and was put off by representative but Gavin made me feel looked after and valued as a customer.
Miss · 22 July 2024
Agent replied · 27 October 2024
Hi Lauren. Thank you for taking the time to leave this review, it is very much appreciated here at Barratt Homes.Wishing you many happy years in your new home. Kind regards, Sam
★★★★★ 5/5
TrustpilotWe went to Barratt at Watton Wayland…
We went to Barratt at Watton Wayland Fields on behalf of a relative who is thinking of moving this way from Somerset. Michelle was the agent, and have to say she was extremely helpful and knowledgeable. Very good experience.
Lynn · 7 October 2024
Agent replied · 27 October 2024
Hi Lynn. Thank you for taking the time to leave this review, it is very much appreciated. We will pass on your feedback on to the Wayland Fields team. We wish you many happy years in your new home. Kind regards, Sam
★★★★★ 5/5
TrustpilotGood things that needed fixing were…
Good things that needed fixing were fixed straight away very friendly and helpful
Mrs · 17 September 2026
Agent replied · 23 September 2026
Hi Mrs Jury,
Thank you for your review. It’s great to hear that everything that needed attention was sorted quickly and that you found the team friendly and helpful. We really appreciate your feedback and hope you’re enjoying your new home.
Kind wishes,
Alice from the Barratt Homes team.
★★★★★ 5/5
TrustpilotThe House become Home
Its a really good house with carefully designed and we love it.
Sandhya · 19 September 2026
Agent replied · 23 September 2026
Good morning, Sandhya.
We are so happy to hear you love your house. We truly appreciate your kind words and wish you many years of happiness in your new home.
Kind wishes,
Isla.
★★★★★ 5/5
TrustpilotQuick response …
Michael responded very quickly to my question regarding solar panels.
Mel · 1 October 2026
Agent replied · 10 October 2026
Good afternoon Mel. Thank you for taking the time to leave such great feedback - I will ensure that these comments are passed to the local team. Hope the rest of your buying process goes smoothly and you're in your new home soon. Kind regards, Beth.
★★★★★ 5/5
TrustpilotExcellent Service from beginning to end
Everyone work with me to ensure a successful purchase of the house.
Olukayode · 19 September 2026
Agent replied · 23 September 2026
Good morning, Olukayode.
We are so happy to hear we could help you with the purchase of your new home. Thank you for your kind words.
Kind wishes,
Isla.
★★★★★ 5/5
TrustpilotCustomer service is great and the sales…
Customer service is great and the sales representatives are very warm and professional.
Nnedimma · 12 September 2026
Agent replied · 23 September 2026
Good afternoon Nnedimma. Thank you for your great review!
We're so pleased to hear that the team at our Fairway Gardens development have been so helpful. We will share your comments with the team.
Kind regards, Sam
★★★★★ 3/5
TrustpilotThe sales person Pina an Caroline were…
The sales person Pina an Caroline were excellent.The quality of workmanship was generally below standard.We have a long snag list and the house was not cleaned properly. Cleaners were just leaving when we arrived for the home viewing.This was a rush job.
Jean · 29 July 2024
Agent replied · 27 October 2024
Hi Jean. Thank you for taking the time to leave this review and I'm sorry to hear of your experience so far. Please be assured that your comments will be highlighted to the team and we will ask that someone contacts you. Kind regards, SamUPDATEGood morning Jean. I'm pleased to hear that the relevant team have now been in touch regarding this review.Best wishes, Sam
★★★★★ 5/5
TrustpilotReservation of our new home
Michelle at Wayland Fields has been a star, from first viewing to reserving our new home and continuing to keep us informed. Always smiling and super friendly though professional. Couldn't have asked for better service. Looking forward to exchange and completion.
Jenny · 9 August 2024
Agent replied · 27 October 2024
Hi Jenny. Thank you for sharing the start of your experience with Barratt Homes.We’ll make sure Michelle and the team gets to see your great feedback! Kind regards, Sam
★★★★★ 5/5
TrustpilotJohn Dyer is brilliant
Although Barretts have been horrendous with almost everything over the past 3 years, John Dyer was absolutely brilliant. He dealt with issues that nobody else could be bothered to do properly and spent the whole day here to make sure it was all perfect.
Anas · 17 June 2024
Agent replied · 27 October 2024
Hi Anas. Thank you for your review, it is very much appreciated by all of us here at Barratt Homes. We will share your feedback with the division. Kind regards, Sam
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
