Trusted Agent profile · York
★★★★★
1,007 reviews across 2 platforms
5 Peckitt Street, York, YO1 9SF, YO1 9SF
Mudd and Co's office in York, at 5 Peckitt Street, is rated 4.4 out of 5 across 1,007 reviews on two platforms, including 13 Google reviews rated 2.2.
Every review we hold for the York office, from every platform, shown as written. First names only.
5/5
TrustpilotMike Rouse & Mark Rowe visited us to…
Mike Rouse & Mark Rowe visited us to complete some works from our snagging list and they did a phenomenal job! Both were so helpful, thorough, paid close attention to detail and went above and beyond in ensuring a gold star finish! Thankyou both!
Thank you for your valuable feedback, Emma, it is very much appreciated! We wish you many happy years in your new home. Kind regards, Sam
5/5
TrustpilotThe sales team and contract negotiators…
The sales team and contract negotiators made the journey quite easy with no hassle. The worked hard in making the legal completion date a success. We're happy with our new home. Thank you so much Kaytee/Lauren/Jasmine and Amy.
Hi Peter. Thank you for taking the time to leave us a review. We are pleased to hear you are happy with your new home and of the service you've received. Wishing you many happy years in your new home. Kind regards, Sam
5/5
TrustpilotI got my 1st house with Barratt
I got my 1st house with Barratt, I can’t thank the team enough for their support, kindness and hospitality.Seth, Charlotte and Sarah are amazing. They responded to every query quite quickly.Thanks Seth for your ongoing support.Cheers,Ahmad/Orchards view
Hi Ahmad. Thank you for taking the time to leave this review and congratulations on your first home! We'll pass your great feedback onto the Orchards View team. Kind regards, Sam
5/5
TrustpilotExcellent service
The reception I got on the 15/06/2025 from Chloe and another lady the day I went to view was great . Both made me feel very comfortable . I then went back to reserve and Chloe explained everything very well and made my reservation a joy to do.
5/5
TrustpilotLauren and Kaytee made our experience…
Lauren and Kaytee made our experience more existing by explaining every little details to us. They also explained the various stages of the application process and what to expect. We can leave a WhatsApp message for them and get response when they're available.
Hi Peter. Thank you for taking the time to leave this review, it is very much appreciated here at Barratt Homes.Wishing you many happy years in your new home. Kind regards, Sam
2/5
TrustpilotNo attention to detail …
The quality of build was cheap and poorly finished. From poorly fitted kitchen units to dangerously flimsy thin bath tub. Bad paintwork and no fitted wardrobes and a snagging list a mile long. Inadequate amount of kitchen units for the size of the house with nowhere to put our food etc. The garden was terrible, the fence was leaning over and the slabbing was mismatched and laid incorrectly with turfed areas on the patio. Barratts refused to correct the mislaid slabs and gave numerous reasons why things were did the way they were. In fact the whole build screams of penny pinching to the point I've had to hire joiners, plumbers, painters, electricians, fencer and landscapers to get my new house in a liveable condition. Barratts did correct most of the issues i had but there was loads more snagging that I never reported to them. My front door has felt like it revolves everyday with workmen of all trades coming and going. For a brand new house there was no choice of kitchen units & floorings etc. Overall it's not been an easy house to move into and i expected more from a "5 star builder".
We are very sorry to read your review and hear of your experience. We will transfer your comments to the relevant management team and ask that someone contacts you.Kind regards, Charlotte.
5/5
TrustpilotGreat experience...
From seeing the property advertised on line to the final snagging when we moved in. The process has been seemless thanks to Elaine the sales consultant. She made every effort to ensure we had a smooth process and were informed at every stage
Hi Laura. Many thanks for taking the time to leave this review. We’re really pleased to hear of the service you received. We’ll make sure Elaine gets to see your great feedback! Kind regards, Sam
5/5
TrustpilotGreat service
Early in process but seamless so far
Good evening, Murray. We are happy to hear that you have had a great experience. Thank you for taking the time to leave us a positive review. Kind wishes. Isla.
5/5
TrustpilotI can’t rate barratts highly enough
I can’t rate barratts highly enough. My house move dragged on for months because my sale fell through twice. But we kept in constant contact and Louise and Fiona really worked so hard to ensure I didn’t lose my house. The aftercare has been exceptional. I’ve bought new builds before and felt abandoned after the sale. This is not the case with Barratts. Rokas rings me every single week without fail to check on any issues and nothing is too much trouble to sort. Not that there have been many issues at all. The build quality is excellent. I can’t thank the team enough.
Hi Simon. Many thanks for your lovely review and feedback. We would love to pass this onto the relevant team for you.Where we are unable to locate you on our system we have instructed Trustpilot to gain further information, please do add your development to any correspondence and we will ensure your comments are passed to the correct team. Kind regards, Sam
5/5
TrustpilotIncredible team and incredible home!
The whole experience was exceptional, Vicky and Kirsty from Waterside Trentham were superb throughout and since moving in, every query or request of ours was actioned so quickly and we can’t thank them and the whole team enough. Would 100% recommend a barratt home!
Many thanks for taking the time to leave this review. We’re really pleased to hear of the service you received. We’ll make sure the Waterside team gets to see your great feedback! Thank you for choosing Barratt Homes for your new home, we wish you many happy years of memories. Kind regards, Sam
5/5
TrustpilotAmazing
Cecilia, the sales advisor has been amazing through the whole process.I’m going to be really happy in my new home.There are a few snagging issues which there always are but they are all in hand thanks to Emma and Mark the site managers.
Hi Mary. Thank you for taking the time to leave us a review. We are pleased to hear you are happy with your new home and of the service you've received. Wishing you many happy years in your new home. Kind regards, Sam
5/5
TrustpilotHighgrove, Wynyard
We moved into our new home 15months ago. Very few snags but those we have had have been rectified promptly and to a very high standard. Cannot fault the service we have received in anyway.
Hi Rebecca, Thank you for taking the time to share your experience. We’re delighted to hear that you’ve been happy with your home and the service you’ve received since moving in. It’s great to know our team were able to resolve the few snags you experienced promptly and to such a high standard, we'll be sure to pass your feedback over. We really appreciate your kind feedback and hope you continue to enjoy your home at Highgrove for many years to come. Kind wishes, Alice from the Barratt Homes team.
1/5
TrustpilotAppliances with cheap interior!
Appliances with cheap interior!We have been in our house for just over a year and was thrilled that it had built in appliances - including a Zanussi fridge freezer.Within the year all three freezer drawers have cracked and broken which i have found out are not covered by warranty and is down to misuse or neglect. We do not let the freezer ice up nor do we over pack the drawers.I have spoken with a good number of people on the same estate who are experiencing the same issue - I have just had to pay out £108 for the pleasure to new drawers. If this was just me experiencing this issue or a small minority of those who i have asked i would accept this - however everyone i have asked has at least one drawer cracked or broken. Very disappointed that because of the lack of quality of these i have had to pay out for replacements. UPDATE 11/11/2024 - Have supplied all info but have not been contactedFURTHER UPDATE: 12/11/2024 - Your 'contact' was to tell me you are palming off to someone else ad a possible manufacturer issue. No hel0 whatsoever!
Good evening,Thank you for sharing your review. I am very sorry to hear of your experience and would like to ask a member of the relevant team to contact you regarding your concerns. Where we are unable to locate you on our system, we have instructed Trustpilot to gain further information, so we are able to identify the correct team to pass this to. Please do always add your full address and contact details to any correspondence.Kind regards, RosUPDATEGood morning. Thank you for providing your contact details. I'm pleased to hear that you have now been contacted regarding these issues.Best wishes, Sam
5/5
TrustpilotThe on site sales team at Midshire…
The on site sales team at Midshire Meadows was fantastic. We didn't feel under any pressure to rush into a decision and they made sure we were comfortable with everything. They really take the time to explain things and answer any questions, fantastic service!
Thank you for sharing the start of your experience with Barratt Homes. We’ll make sure the team gets to see your great feedback! We wish you all the best for the rest of the journey into your new home. Kind regards, Charlotte.
5/5
TrustpilotOsprey heights.
Bev and the team at Osprey heights were great to deal with. Nothing was ever a problem. When things didn’t seam to be going to plan Bev was happy to chase and do what she could to reassure use. Great move great house.
Many thanks for taking the time to leave this review. We’re really pleased to hear of the service you received. We’ll make sure Bev gets to see your great feedback! Kind regards, Sam
5/5
TrustpilotIt was great speaking to site manager…
It was great speaking to site manager at Knight View at Langold. Mr Paul Patterson was very helpful and he has help me and I have reserved the plot. Thank you 👍
Hi Imran. Thank you for sharing the start of your experience with Barratt Homes.We’ll make sure Paul gets to see your great feedback! Kind regards, Sam
5/5
TrustpilotSpecial from the moment I walked…
Special from the moment I walked through the sales office. I didn't have an appointment but I was accommodated and understood the options available. I left feeling pretty certain I would buy my new home with Barratt. Buying a house is overwhelming as a first time buyer but the team Maria and Ash so far have been brilliant. I feel safe in their hands. I reserved my property almost a week later and although I'm still at very early stages I look forward to turning my new keys soon.
Hi Rakesha. Thank you for taking the time to leave a review of your experience with us so far. We wish you all the best for the rest of the journey into your new home. Please do come back and let us know more about your experience once your are in your new home!Kind regards, Sam
5/5
TrustpilotBERTONE GARDENS
BERTONE GARDENS - LIZZ WAKEFIELD We have given a 5 star award, to Lizz Wakefield, the site manager post sale. We have had minor snagging issues, when this has happened, Lizz has arrived within minutes of the message. The issue has been sorted and the problem resolved. Lizz walks around the whole site every day, making sure we know she is there if needed. The moving in process is never easy, and you will always have bumps in the road, but the whole team at Bertone Gardens have made the difference. The house is beautiful and we are so happy we have moved into this estate. Thank you to all at Bertone Gardens.
Hi Louise. Many thanks for taking the time to leave this review. We’re really pleased to hear of the service you received. We’ll make sure Lizz gets to see your great feedback! Thank you for choosing Barratt Homes for your new home, we wish you many happy years of memories. Kind regards, Sam
5/5
TrustpilotThe building quality is spotless
The building quality is spotless, and the sales team is amazing. They help with all your needs, from mortgages to accountants. Special thanks to Marta and Saira from Hayes Village and Katia from Royal Gateway.
Thank you for your valuable feedback, it is very much appreciated! We wish you many happy years in your new home. Kind regards, Sam
5/5
TrustpilotAll the Barratt staff we dealt with…
All the Barratt staff we dealt with were brilliant Charlotte the2 Sarah's and Graham there boss went above and beyond,I know its there job but they were brilliant especially Charlotte .And Seth who we are dealing with now is a great guy.
Hi Lorraine. Thank you for taking the time to leave this review, it is very much appreciated. We will pass on your feedback on to the Orchards View team. We wish you many happy years in your new home. Kind regards, Sam
1/5
TrustpilotCustomer service/aftercare issues
Buying a new home should be easy right, well the initial purchase was quite a trouble free process with good customer service. However, as soon as there is an issue then the customer service isn’t as good. Our gas boiler was piped up incorrect so the heating didn’t work as efficiently as it should, issue was solved though. The biggest problem is with the garden, if it rains then the garden is unusable, this was highlighted to barratts over 12 months ago and there is still no clear idea of what they are going to do. We have had numerous visits to the property, from the ground workers checking that they have installed to the correct specifications and various home care staff to look at the issues, with no one willing to give any idea as to what they are going to do. The grass doesn’t grow properly as the ground is too wet, if it rains then it becomes a small swimming pool and they think that this is acceptable. The complete design of the drainage in the garden in my eyes is in adequate as the fall on the garden doesn’t fall towards the drain installed, not sure how this hasn’t been picked up earlier in the design process. I’m unsure when there will be any resolution to the issue if any at all. I’d seriously think before buying a property again through Barratts as the after care is nothing short of shocking.
I am very sorry to read your review and hear of your experience. I will transfer your comments to the relevant management team and ask that someone contacts you to resolve these issues. Kind regards, Charlotte.UPDATEGood evening Damon. I'm pleased to hear that the relevant team have now been in touch regarding this review.Best wishes, Sam
5/5
TrustpilotThanks to Tracy and Sam
Both Tracy and Sam are very kind and informative, my English is not good, but they are very patient, repeat and repeat to help me and explain to me. Really thank to their support.
Thank you for taking the time to leave this review. We’re really pleased to hear of the service you received. Wishing you many years of health and happiness in your new home. Kind regards, Sam
1/5
TrustpilotAvoid New Build House from Barratt.
I have purchased the house “Kingsville” from this developer. The over all house quality is good, however garden is not up to standard. Once the purchase is completed the initial thought were very positive, however as the day passed the situation took dramatic turn. Barrat site managers left the job who was actually responsible to collect the feedbacks and address the defects, Barrat did not discuss this and never informed us about his departure and never appointed any replacement. Since then all the defects is being run by “Representative” from New Home Customer Care - a division of Barrat. And whenever you report defect she will not acknowledge it and will always try to push you off before even attempt to get it repaired. The attitude is very poor. The recent example is I have reported a leak, she sent a plumber and when he came he just checked the caps and said it done, however leak was still there when I reported with photos that leak was not in the caps but in copper pipe, she sent the plumber again but this time he same switched off the washing machine and states someone will come to attend the leak in 48 hours. 1 week past and no one visited when I sent follow up email to assigned teams and she in very poorly addressed email mentioned that all defects are addressed and no more action is required.Just for the sake of few thousand pounds saving don’t take a risk to buy house with Barrat. Honest experience. Go for old house/or else where but not this builder.
Good morning.I'm sorry to hear of your experience and would like to pass on your feedback to the relevant team. Where we are unable to locate you on our system we have instructed Trustpilot to gain further information, please do add your development and contact details to any correspondence and we will ensure your comments are passed to the correct team. Your review has been flagged for breaching Trustpilot guidelines regarding personal information. Please do update your review at your earliest convenience.Regards, Charlotte.UPDATEGood evening Zafar. Thank you for providing your contact details. I'm pleased to hear that you have now been contacted regarding these issues. Best wishes, Sam
5/5
TrustpilotReally smooth process!
Jodie has been super helpful from start to finish and has always kept us up to date! We found the process smooth from start to finish with our part exchange. We are very excited to move into our new barratts home!
Hi Sinead. Many thanks for taking the time to leave this review. We’re really pleased to hear of the service you received. We’ll make sure Jodie gets to see your great feedback! Kind regards, Sam
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