Mudd and Co York reviews

★★★★★ 5/5

Trustpilot

Andy has been brilliant and went the…

Andy has been brilliant and went the extra mile to deliver excellent service. We haven't had to fight our corner to get a problem rectified, Adam and his team have been fab and our issue is in the process of being sorted. Thank you!

Sophie · 2 April 2024

★★★★★ 5/5

Trustpilot

From the first visit to the site me and…

From the first visit to the site me and my partner were made to feel special from Louise and Gavin. They weren’t pushy or made you uncomfortable as some sales teams can be. They listened to our needs and pointed us in the direction of our dream home. They explained all the steps and also broken down what schemes were available to help purchase the house and even went out their own way to get me and my partner the best possible deal. From start to finish they were constantly keeping us in the loop either by phone, text or email we didn’t once feel like we were being neglected or forgotten about. Alistair the site manager made us feel comfortable and at ease breaking down the whole construction process bit by bit as well as explaining in great detail the warranty, the dos and donts as well how to look after the property as it settles. The whole team at Caldergardens site have been amazing and could have asked for anything else.

Mr · 26 October 2024

★★★★★ 5/5

Trustpilot

The Poppies Aylesford

For us, house buying had been very stressful until we found The Poppies at Aylesford. We had not even considered a new build. Staff are kind and welcoming, making us feel comfortable through all the stages so far. Laura and Nicki explained all processes and options clearly and we didn’t feel any pressure at all; they seemed focused on our needs and what is best for us rather than making sales, which is very refreshing.We are so looking forward to getting the keys to our ‘forever home’ and making lasting memories at a beautiful development, We would definitely recommend the staff and location.

Blindluck · 22 October 2024

★★★★★ 2/5

Trustpilot

New Homeowner!! Beware- Do prof. snagging before getting in

Barratt’s in-house new home care team provides good service, but the external contractors, like Oregon and Atlas Green, are disappointing. Their work quality is below average, raising questions about how they’re licensed for commercial projects.Recently, floor work in my house was poorly done, with the carpet coming loose during vacuuming, making me wonder if it’s the vacuum’s strength or just subpar workmanship. Additionally, the garden leveling was botched, leaving the entire area ruined.It’s unclear why Barratt continues to contract these companies without considering customer feedback. This not only harms the brand’s reputation but also adds unnecessary stress for homeowners. Despite raising these concerns with the Chief of Staff and Head of Business, there seems to be a lack of seriousness in addressing them. Thankfully, the new home care team is doing an excellent job, maintaining quality and helping to uphold the company’s reputation in contrast to the external contractors.Update: To provide more information to locate me, location-East Ardsley, Wakefield, Churchyard Drive. Lisa from Customercare manager is aware of this issue.

ANUP · 15 October 2024

★★★★★ 5/5

Trustpilot

We have moved into the site at Clements…

We have moved into the site at Clements view Wallyford and the service has been really good. When ever anything has been needing done it’s fixed straight away. The site manager Sean has been really good and also the people in the sales office.

Susan · 13 March 2024

★★★★★ 1/5

Trustpilot

Work elsewhere is best advice…

Barratt merged with Oregon timber frame and now redrow. My experience of working there was very bad . They say they care for their employees mental and physical wellbeing which is total rubbish. Do not work there if you have a disability of any kind because they just do not care . They do not increase your pay if you get more qualifications like the combi lift truck . You do not get given the right tools to complete the tasks you are given .

MR · 9 October 2024

★★★★★ 1/5

Trustpilot

DO NOT USE

DO NOT USE, DO NOT BUY FROM THEMWaiting on these to do something that they have caused damage to now for 8 months empty promises and bull.Time to take legal action Don't worry Sam they contact me before and do nothing even though promise to get sorted give me promises to contact me at certain dates and still nothing Even emailing the md.yorkshirewest at barratthomes.co.uk doesn't resolve it, it is probably an email address that's not monitored by anyone above a customer service advisor

Ian · 6 October 2024

★★★★★ 4/5

Trustpilot

Support

I dealt mainly with one person, from the sales team, who was very supportive from start to finish. It was not the most straightforward move for me and at times I felt under pressure to complete the sale quickly when circumstances were not under my control. But the support and kindness from Tara and a couple of others at the time, and since completion, has been much appreciated. My new home is all I thought it would be. Thank you.

Carole · 5 October 2024

★★★★★ 5/5

Trustpilot

Great service

We had a wonderful experience in choosing homes. Joy Coventry our sales coordinator helped us a lot in getting to the right direction

Lijo · 25 May 2026

★★★★★ 5/5

Trustpilot

Excellent

Our experience wouldn't have been the same without Rebecca Williams (Bex) From day one she has been super helpful, very responsive 24/7, answering all our questions while buying our first home. Would recommend Barratt to anyone when purchasing.

Shania · 24 June 2024

★★★★★ 1/5

Trustpilot

Don't do this mistake!!! Shocking company!!!

Bought the house from barrats 7 years ago. Had endless problems like poor finish, plumbing issues, damaged stuff, nearly all windows had to be replaced as they were badly scratched. Took over 6 months to get them sorted chasing them every week. Still finding issues till now. They try to cut corners everywhere where they can. If i remember 2 or 3 plumbing companies were sacked due to lots of problems. Customer care after is terrible not existent. Been nearly forced by their on site customer care guy to leave 5 star review which i refused obviously. List goes on and on. They will be nice till they get your money.

Lukasz · 1 October 2024

★★★★★ 1/5

Trustpilot

They call themselves 5 star

They call themselves 5 star, not at Warsop in my view! Really disappointing experience at this Barratt development.We found a house that we wanted to buy, asked if it was available, was told that it was by staff in the sales office. I offered to pay the fee to reserve the house but was told to wait. It was Monday evening and they don't open Tuesday or Wednesday, so nothing was going to change, he said. I called again on Thursday to try to buy the house and pay the fee, and was stalled again. Called again on Friday, only to be told that they had sold the property to someone else, leaving me angry and frustrated.Somewhat unprofessionally I was also told that the person that had bought the house was working at Kings Mill hospital and was waiting for a written confirmation that he had a job. Data protection seems irrelevant to these people.Prior to the above we had looked at part exchange deal with Barratts. We had our property valued but were offered an amount lower than expected by Barratts. After speaking to the estate agent that had valued our house, it transpired that she had been pressurised by the Barratts sales manager, to drop her valuation so that they could screw more money from us. It didn't work, all it did was make us realise that these people aren't worthy of our trust and stopped us looking at any Barratt development that the same staff member was involved with.If they consider this a 5 star experience Barratt are deluding themselves.Ironically, they have a house that I could be interested in on their Skegby site, but it's the same sales manager, and I don't trust him, so I'll give them a miss.

Craig · 30 September 2024

★★★★★ 5/5

Trustpilot

Forest Grove

I recently purchased a home in Forest Grove and couldn't be happier! The home itself is done to a high standard and personally I haven't experienced any issues (other than very minor snags which were picked up and fixed immediately by the team). Laura Clasper in the sales office was fantastic throughout the purchase and still has been since - very responsive, helpful and pleasant to deal with. Site managers Martin and Steve have been brilliant coming to check on me and the house, getting people out to fix snags and generally being conscientious. Being a first time buyer, I didnt know what to expect at all from buying from a big developer, but it's been a 5* experience all round.

Charley · 28 September 2024

★★★★★ 1/5

Trustpilot

House not finished and to poor standard

We moved in on the date Barratt insisted on to find the house not finished. We had around 5 contractors in our home every day for 5 weeks. After this it still was not finished. We have had a huge number of issues to include a bottle of urine in the attic, chocolate bar wrappers stuffed behind radiators, the house was filthy, doors that wouldn't close, lights that don't work, kitchen not completed, damp which is still ongoing 2 months later, 3 leaks in 3 different rooms and floors that were too damp to lay flooring on.We also had no access to Internet for 4 weeks and no bins for over a month. We have had three leaks, one the pipes under the sink are such a mess that the shelf under the sink put pressure on them and flooded the kitchen, a second the pipes under the bath weren't sealed causing water to come through the lounge roof, the third a pipe not fitted correctly to the hot water tank caused water to come through the downstairs toilet. I reported further issues to after care and site managers mid August but have still had no resolution.

Sharon · 28 September 2024

★★★★★ 1/5

Trustpilot

Poor customer service

We purchased our home September 2023 and have had numerous snags and other issues that have developed over time. We’ve been in contact with the North Midlands customer service team and the communication is awful. They take weeks to respond to emails and have had to be chased on every occasion. We have a hole in our roof that is not being sorted in a timely manner as it’s not classified as an ‘emergency’. We have had to ring everyday to speak to the customer care team who just pass the issue around and do not make solid attempts to solve anything.

Briana · 27 September 2024

★★★★★ 1/5

Trustpilot

Complete waste of space and money

In a new build, only been in 20 months. Onto our 6th leak, the current one today is the worse we have had rain literally coming through our window which has soaked all the wood, walls and carpet. My husband has logged this at 930 this morning, he has even been to see the site manager. We have had no response. We have two children with additional needs which are needing to sleep out tonight as we do not want them to become unwell due to the home being damp... £305,000, made by a Mickey Mouse Company with Tradesmen to suit. I will be going to the media.

Ms · 26 September 2024

★★★★★ 5/5

Trustpilot

We are in the process of buying our…

We are in the process of buying our first house with Barratt home and Tara was so helpful to us by making sure our heart desire plot were reserved for us with her help and guidance.

Monicakes · 22 July 2024

★★★★★ 5/5

Trustpilot

Outstanding Support from Helen!

My partner and I recently moved into our new home on the development, and I can honestly say that Helen, the assistant site manager, has been an absolute lifesaver throughout the entire process. From the moment we moved in, she’s been incredibly responsive and helpful, making what can be a stressful experience so much smoother.Helen has gone above and beyond to assist with any questions or concerns we’ve had about the property, ensuring that any minor issues were addressed promptly and professionally. Her friendly, approachable nature has made us feel truly welcome in our new home, and her dedication to her work is evident in every interaction.We couldn’t be happier with the support she’s provided, and we feel very fortunate to have had her guiding us through this important transition. Thank you, Helen, for making our move-in experience so positive!

Chan · 24 September 2024

★★★★★ 5/5

Trustpilot

2 units (WPG)

My experience with Barrat (Wembley Park Gardens) has been exceptional from start to finish... Their communication is clear and transparent, which immediately established a strong sense of trust. The entire team operates with top-notch professionalism in every interaction.

AMN · 19 January 2026

★★★★★ 1/5

Trustpilot

Avoid!!!

Avoid!!!In 1 year ive had10 new windows needed. New lawn needed. Leaking toilet due to poor fitting. Leaking bath due to terrible fitting (dhame i cant show the photos). Lack of insulation in roof. New front door needed due to gap big enough to blow a candle out (got a video of that.) Lights in kitchen out of line. Plug sockets loose. Tape left around windows. Poor grout in tiles. Outer doors incomplete. All snagging list which can be fixed. But takes too long or get ignored to fix. Flooded bathroom due to bath being on a screw punching hole in bath. Damp then went into next room. Barratts agreed £1500 for new bath and all of above plus 1 year of torment goodwill. I take the bath out and the damp has gone behind all the tiles. £1500 does not cut it but im out of energy kick off anymore. To get their attention i had to bombard facebook.Just please avoid at all costs because you really do buy low quality workmanship and a pretty slack customer service afterwards. House next door is for sale but i shall be showing pictures of what they can be expecting if they do buy.£500k house but once you sign and get the keys its a frustrating year long headache.Im still waiting since July for damp from upstairs bathroom to be fixed.Since then downstairs loo leaked at a fast rate. I made a mistake getting dyno rod due to being a weekend. As he fitted a part its voided the warranty for this toilet so the leak which has reduced is now on me. My fault for not waiting for barratts to sort.I was happier but then had to wait from July to then call and badger them to pay the money in September. How long is acceptable to go without a bathroom? Honestly im fuming. Im off to get Mug tattoed on my head.Edit.... Wintringham site. They were fully aware of all the issues. Not a lot can be done. Just warning future buyers which if i manage to see any passing i will make them aware what they are getting into.

Andrew · 21 September 2024

★★★★★ 3/5

Trustpilot

Home repairs remain outstanding.

I moved into my home in August last year and I need the skirting and a few other things fixed in the house. The initial appointment for these to be sorted was on 22/7/24. On that day, a member of the repair team came to the house late in the afternoon, assessed the amount of work needed, and was not able to do it that day. This was disappointing as I had already taken time off work for that job. My next availability is in September. I have emailed my usual Barratt Home contact with no replies. I would like this work to be carried out as soon as possible.

Nac · 21 September 2024

★★★★★ 1/5

Trustpilot

Still waiting for a response written my review and experience…

Having written my review and experience buying a new home from this builder back in 2019 and taken 6 years to sort out I was told on the 2nd October 2025 from a admin person called Bella who said someone from the company would get back to discuss our concerns true to form haven’t heard a thing from Barrett’s that tells you what they are like if you have a problem, hoping the customer will go away. What a shame 1 star

Peter · 19 October 2025

★★★★★ 5/5

Trustpilot

The staff are great

The staff are great, promptly returning calls and emails, explaining everything in details, as well as signpost to the best offers. They have made the journey less stressful and more enjoyable.

Abigail · 15 March 2026

★★★★★ 5/5

Trustpilot

thanks again

Lynne and the team were very friendly and helpful and happy to sort any issues or questions we have had. only moved in this week but house looks to be a great build with very minor snagging

Kirsty · 18 June 2024