Mudd and Co York reviews

★★★★★ 1/5

Trustpilot

Terrible company

Terrible company. Full of lies all.the way throught. Left my young family without a useable garden for nearly two years and I had to pay to get it sorted. Used wrong paves on the road all growth coming through. Poor finishing . Gable out over 35 mm . The list is endless. Do not buy. Now barrats are messaging asking what the problems are ! Wow. The list is endless , total lack of customer care . Take the money and run these do! Leave my family with no usable garden for two years nearly. Ig our the reply below , no one has sorted anything. Typical Barratt home lies.

Mark · 10 September 2024

★★★★★ 5/5

Trustpilot

Ceres Rise, Swaffham

I am very happy with my brand-new home with Barratt! From the Ceres Rise development, Louise has been an absolute gem, making the entire process feel effortless. The on-site staff have been patient & friendly, Throughout.

Mr · 13 July 2024

★★★★★ 3/5

Trustpilot

The sales team and sales progressor …

The sales team and sales progressor were most helpful throughout the process.However, on the day of completion the house hadn’t been cleaned: there was concrete dust everywhere, pieces of rubble and sawdust in the kitchen cupboards.Thankfully, the team were apologetic and gave us a ‘sparkle clean’ two days later.We could have been informed that the tenure of the houses opposite had been changed from privately owned to Housing Association. This wasn’t indicated on the interactive site plan. Overall a very good quality build.

Andy · 27 August 2024

★★★★★ 5/5

Trustpilot

LEGENDS

Extremely happy, Becky, Ella and Pete are all legends, made this super easy and have looked after us since moving in.

Dom · 22 May 2026

★★★★★ 1/5

Trustpilot

We’ve had nothing but issues

We’ve had nothing but issues with our Barratts home. Customer service are awful. Don’t do it. They will be so lovely and welcoming when doing the sale but once they have your money, they run. Wished we never bought from them. Our experience of buying our first home was completely ruined and I now lose sleep over the on going complaints a year after completion. We raised a formal complaint and they still haven’t done anything and keep just trying to throw money at us rather than fixing their poor build.

Charlotte · 26 August 2024

★★★★★ 5/5

Trustpilot

Friendly relaxed and professional

We have recently reserved a new home on a Barratt development near us. Our experience so far has been excellent. Ian, the sales advisor was so good to deal with, friendly and knowledgable and took the time to talk through the process with us. He took us onto the site and allowed us time to look around the plot whilst describing how the layout would be completed. We were never rushed and it always felt relaxed. We first met with Ian over a year ago when we very first visited the site and he remembered that meeting. We negotiated the purchase with Ian and he was friendly and professional throughout, making the whole process relaxed and enjoyable. Our first reservation meeting was with Greg who as the sales manager was covering over the bank holiday weekend. He was great to deal with and really helpful and ensured we had a great deal on our new home.Overall I am really happy with the service we have experienced, the deal we have and the home we have chosen. A nice experience.

Dinesy · 25 August 2024

★★★★★ 3/5

Trustpilot

Ok for first 6 months but once hand…

good for first 6 months with onsite care but once hand over to customer care for remainder of 18 months warranty its terrible its like i am the PA and have to tell customer care what on site has done and Customer care barely respond to emails Lets hope I get no further major issues to be clear on site are great, off site couldn't organize a party in a brewery. Don't talk to each other expect me to do it for them clearly not using any software to manage this problems very poorPlot 230 bourne for reference (didn't try very hard to identify me either really)

Bates · 22 August 2024

★★★★★ 5/5

Trustpilot

Sarah from Barrat Home :)

Me and my partner were looking for a house at Barrat Homes Aston Grange. Sarah who has been assisting us was a great help - very reliable, considering your needs and has a strong folllow up.

Irem · 19 January 2026

★★★★★ 3/5

Trustpilot

No excuse for extortionate price of extras

Helpful sales staff a positive…. Negatives include ridiculous price of optional extras eg spotlights ( ie. £180 each !!) for kitchen for example, extortionate especially when the house wasn’t even at first fix stage and installing them would have been really easy. Also couldn’t upgrade individual items , so if I wanted a better oven I could only have it will a kitchen upgrade package which would have included things I didn’t want eg wine cooler. Our buying chain was problematic resulting in a delay completing of two months (through no fault of ours) but that didn’t stop Barrett’s threatening to remove our deal and potentially even cancel our purchase on several occasions despite there being nothing we could do as the delay wasn’t anything to do with us. So far ( only been in the house 2 days) but quite satisfied with the general standard of fit and finish.

Mr · 18 August 2024

★★★★★ 5/5

Trustpilot

It was an easy process from the…

It was an easy process from the beginning until then final completion purchase. All staff were very approachable and always very supportive. It has been an excellent experience and I recommend Barrats

Isabel · 16 August 2024

★★★★★ 5/5

Trustpilot

Sarah from the Lillies site in…

Sarah from the Lillies site in Shrewsbury was amazing and made everything very easy and enjoyable to follow and the process was quite easy. We appreciate everything she has done, couldn't of gotten this fair without her.

Laura · 20 May 2024

★★★★★ 5/5

Trustpilot

Fantastic

Barratt have been great.

Ross · 10 September 2026

★★★★★ 5/5

Trustpilot

Excellent service

Excellent service. The Sales Advisor at Hopecropt did a great job in explaining and showing us the available properties. He treated us with courtesy and respect. He was patient with us and was happy to show us the house that we thought was not within our budget. But because he understood the mathematics of the amount we could borrow, we were able to make a better decision. We chose a house we would not regret.

Lily · 28 October 2024

★★★★★ 2/5

Trustpilot

Not valued

Twice this week, I've tried to make an appointment to view/enquire about homes. I've spent time looking at different house styles online, comparing room sizes, layouts, etc. I've just found it difficult - yes, I was going to have an appointment tomorrow but would arrive a little late due to a previous commitment (which I changed to accommodate) but would then only have a short appointment. I did not want to feel rushed so said I would just leave it, I was breezily told okay. I do not feel valued as a potential customer, and it makes me think that once Barratt have your money they're going to be gone, ie not much aftershaves customer care. I'll spend my money elsewhere.

Kathryn · 9 August 2024

★★★★★ 5/5

Trustpilot

Thank you Team Barratts.

Thank you to the entire team at Barrett Homes, Waldmers Wood. In particular we would like to mention Niall who was excellent at the beginning of our journey and took us through the initial process, Jackie who kept us updated on progress and handled the handover, and Patrick who has ensured all the snagging work has been dealt with efficiently. Special mention also to the kitchen chap, sorry we didn’t get your name. Everyone has been great. The whole process from start to finish has been relatively problem free. Of course there have been some minor issues but they are to be expected and have been handled quickly and professionally. Very happy with our new home.

Antony · 7 August 2024

★★★★★ 1/5

Trustpilot

Rush house Job

We've being in our home for 2 years and 5 months give or take. And I would not buy a barrats home ever again. I regret taking down my last review as nothing was sorted. So this is my final one. Do not give barrats 5 stars after a 2 year completion as they just shrug you off and tell you it's your problem then.We left a review not so long ago about a hole in the garden which led to a rat getting into the loft. The garden back steps was hollow underneath so the rat had easy access. We sorted this even though they said they would. I couldn't wait any longer as I'm 7 months pregnant and wouldn't want to risk the future child.Barrats said it was our problem but you wouldn't think to check the ground outside Also plumping we've had an issue with every room on this. The kitchen and main bathroom they did sort but the ensuite did not.Last year it was leaking and they claimed to have sorted it but they haven't. It's a room that's rarely used but there's a leak mark that comes into the living room when the sink is used.We had an outsider company come to look at this and he redid all the seals.This hasn't done it so it's gonna cost a least a thousand to rip the floor up to check the pipes. We can't afford this with the little one due.Nothing will be done by barrats. I would recommend anyone who buys a new build to double get it checked out. After that two year mark, that's the line where they stop.Someone will say ill get someone to get in touch with you after this review or thank you for your feedback.I don't have time in my life to be chasing a company round. I thought buying a new build would be great but it's just being stressful.Our house on the row of 5 is the only one with so many issues. So our house should be called the 5 o clock rush.

Rebecca · 6 August 2024

★★★★★ 4/5

Trustpilot

If I was rating the sales manager at…

If I was rating the sales manager at Treladan in Saltash I would give 5 stars as she has been very helpful, given excellent advice, been respectful, polite and always gives time to listen to any issues/concerns raised. Unfortunately the sales manager has a had a few days of well deserved holiday and I have had to communicate with other staff members who were not as helpful and came across very blunt with no help or advice on how to resolve the issues raised.

David · 5 August 2024

★★★★★ 5/5

Trustpilot

Barratt were great from start to finish…

Barratt were great from start to finish from the sales team before we moved in and then the site management team afterwards. Couldn’t fault the build quality and the helpfulness of the staff.

Orren · 18 July 2024

★★★★★ 5/5

Trustpilot

Best experience ever

Best experience ever. The Hampton water team are awesome. Big shout out to Louise and Fiona. They were both very helpful from the beginning of the process till our key collection. Our private snagging report came back after completion and barely had anything to complain about. Overall very happy with the house.

Ameen · 16 May 2023

★★★★★ 5/5

Trustpilot

Wintringham St Neots

The sales team at the Wintringham site was amazing. Tina was very friendly and she helped me throughout the reservation process. She explained everything clearly and there was no surprise. She was always very responsive. Overall it was a very smooth experience.

Ezgi · 22 January 2024

★★★★★ 2/5

Trustpilot

House is great, rest of the site could be better

I bought my house at the Parish Brook site in June 2023 and the house itself is great! The house is well designed and outside sounds and energy bills are incredibly low. I had a few snags in my house on moving in, but they’ve mostly been easy and quick to resolve. The Barratt staff still on site are lovely.I would agree with one reviewer about the “pond” that is actually a large, half-full, open drain in the centre of the site which is disappointing. The two children’s on-site parks seem to be closed regularly, which is frustrating as their rear gardens are quite small and the parks should really be open for school holidays!However, my biggest beef is with what I perceive to be poor management of the social housing tenants by the local Housing Association (or HA). I’ve asked to see the obligations of the HA regarding their tenants, but they have not been forthcoming. Emails to the HA often do not elicit any response.I was assured by Barratt that any antisocial issues caused by the social housing tenants would be addressed quickly, especially while they were still building here. Coming from humble beginnings myself, I think we should do our best to support struggling families, particularly children. I gave them the benefit of the doubt. Sadly, the HA have been of limited support.For example, having 6 open bins of recycling rubbish only feet from my front door is unacceptable; it’s a disgusting sight I didn’t pay hundreds of thousands of pounds to see every day. Problems like this (and there have been quite a few) may be seen as low level, but when they are multiple, their effects compound and this affects quality of life. It put off 3 potential buyers earlier this year.By law, because I have complained to the HA, I will also have to disclose the situation to future buyers if it persists. I assume the management company taking over from Barratt will have even less influence on the HA.The vast majority of the families in HA properties here are tidy and respectful. Mixed social housing on new sites could be a positive policy, but without tough love from the HA it will fail, and at a time we need a lot more affordable homes for less fortunate families.

TH · 31 July 2024

★★★★★ 3/5

Trustpilot

New buyers are can be overwhelmed with…

New buyers are can be overwhelmed with the process of acquiring a property for the first time hence more and indebt explanation will be needed. Please do ensure that.Also, more time should be allocated with more explanation during the final home tour and handing over of keys.Please attend to the street lights in the estate as most of them are not working at night and the estate looks very dark which is not safe. Thank you

Customer · 2 October 2024

★★★★★ 5/5

Trustpilot

We have only had good Help

We have only had good and helpful and friendly help from choosing our home to the extra choices through being informed along the way and eventually to keys handover. Kieran the site office and to Brendan the Site Manager being 100% honest about issues if any impressed me as always available even if busy they get back to you. would definitely recommend anyone looking for a new build to consider Barrett as a first choice I will if ever need to again

MICHELLE · 28 July 2024

★★★★★ 5/5

Trustpilot

The Sales assistant made it so easy

The Sales assistant Yvonne (Elgin - Findrassie) made the whole process less stressful, no question was too much for her and we were always greeted with a smile every time we popped in with another question or query. The house was ready on time and to a high standard and the after sales care has been excellent, when we've raised an issue someone has been round to rectify it in a timely fashion.

Simon · 14 November 2024