Mudd and Co York reviews

★★★★★ 2/5

Trustpilot

Not satisfied

After we move we are facing lots of issue within house.Some snags are fine but there were some major works with flooring and some appliances. Still after 12 days of moving issues is not resolved My kid is just 9 months and he is facing issue and disturbance due to work carried out. One issues resolved leads to another problem.Not satisfied at all.25Jul2024- Thanks for replying. We have team visited to investigate the issue. Looking forward to get it resolved ASAP. Site manager is really helping on his side to get the resolution, request management team to support us for speedy resolution.

Chirayu · 25 July 2024

★★★★★ 5/5

Trustpilot

High five

High five! We did it! We are officially homeowners. Now it’s time to properly celebrate. Big thanks to Joshua the sales adviser of Highbridge, don’t think twice Barrat home is the best. With regards,Mr&Mrs Omar

Yousef · 30 May 2024

★★★★★ 5/5

Trustpilot

Great experience from start to finish…

Great experience from start to finish and the aftercare team can't do enough, credit to the team at Poppy Fields in the West Midlands. The sales team took care of everything for us and answered all our questions and concerns, they couldn't do enough for us, it made the buying process stress free. We have moved into our new home and the finish and quality is outstanding, if there are any issues that do pop up, they are dealt with very quickly. Massive thank you to the Barratt Team

Richard · 20 July 2024

★★★★★ 3/5

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Rubbish Customer Service

After almost two years of being in the property, I am still dealing with issues related to poor workmanship and/or poor materials. External electrical socket fell apart yesterday (had cracked along top and front fell off when I lifted it) - when I registered the issue, I was told that it wasn’t covered because all issues had to be reported within 72 hours of moving in!!! How does that work, when after 18 months a socket of poor quality falls apart, and now I am left footing the bill to pay for an electrician to come and replace the cheap one.

Mark · 18 July 2024

★★★★★ 1/5

Trustpilot

Stay clear terrible

Stay clear unless you want a lot of problems and issues with ur home I spent more time going back to my house for trades to rectify problems then I did at work it cost me days of lost wages witch they will not help you with or compensate you and the money I lost I needed to have to actually pay for the house and bills so very bad on barrets as they said in beginning they would help but switched after they took ur money and the jobs that they done where done to such a poor standard that some times they where back multiple times to do the same job and customer services are not interested at all I would not be buying agin from barrets and would not recommend them

Bree · 11 July 2024

★★★★★ 5/5

Trustpilot

Great service start to finish…

From start to finish Julie at Church Fields' guidance through the process of choosing and purchasing our Barratt home was exemplary. Nothing was too much trouble and she successfully helped us navigate through our choices from a distance as we were relocating from Guernsey. Since moving in, Andy the Assistant site manager has been very attentive, as have his team, in ensuring minor snags are put right and Julie continues to check in to make sure we are settling in.Very happy to be in our new Barratt home!

Gill · 11 July 2024

★★★★★ 5/5

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Sales Staff at SpitFire Green (Michael…

Sales Staff at SpitFire Green (Michael and Fiona), Ramsgate are very courteous, polite and respond promptly to any queries one may have. We were allowed to make a selection of flooring and kitchen cabinets which is great. The house comes with a pre-installed EV charging point, and Solar panels, and is EPC rated A. No hiccups until now, we are still in the early phase of buying. Hope everything goes ahead as planned! Would love to post another review as we move forward in the journey of buying the house and making it our new HOME!

Dr · 9 July 2024

★★★★★ 5/5

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Fantastic Barratt Home and great aftercare! The Barratt home we’v recently moved…

The Barratt home we’ve recently moved into is lovely! The glow of the house is great, there is enough space for us all (family of 5 plus dog). It is very neat, clean and tidy which after living in older houses so far is very nice! Our sale rep was always responsive and approachable and helpful. The builder looking after us now we’ve moved is also great and has come and fitted a new shelf in the airing cupboard (free) and is on hand if we come across any problems.The surrounding estate area is looking lovely lots of green areas, footpaths and a lake. The only point we found is the price of Barratt’s own flooring. If you purchase a house with flooring included then it’s not a problem, however we didn’t go with Barratt’s floor options as found them very expensive. We moved in with no flooring and had carpet fitted the next day and we are having LVT fitted downstairs soon. Yes it is a bit of a Hassall as we can’t unpack properly but we have found it much cheaper. All in all we are really pleased with Barratt. I never thought I would want to buy a new build home …. But we love it!

Samantha · 7 July 2024

★★★★★ 5/5

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Moved into our new home already two…

Moved into our new home at Sundial Place Liverpool already two months. Thanks to Sally and John from sales team, and Mark from site, to arrange everything smoothly for us.

Joey · 10 August 2024

★★★★★ 5/5

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First Class Customer Experience

I feel compelled to submit a review of what has truly been a first class customer experience from end-to-end - particularly from the Sales Advisor, Jamie Thompson.

Mark · 14 March 2026

★★★★★ 5/5

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I bought my home at the poppies

I bought my home at the poppies Maidstone. Laura Westwood was amazing. She made everything clear to us and made it a nice experience.

Alaa · 12 November 2024

★★★★★ 1/5

Trustpilot

Not compliant with Part S of the Building Regulations in relation to EV charging

I have had my fair share of issues after moving into my new home - those were resolved after multiple escalations but resolved nonetheless.For the last 4 months, since owning an electric vehicle I have come to new revelation that none of the properties they have constructed in Ashlawn Garden , Rugby are compliant with Part S of the Building Regulations in relation to EV charging. No charging points setup in new residential development of 100s of new houses. No ground cabling provided if you wish to install an EV charger to your house. On top, installing a EV charger could thousands of pounds to carry out the necessary ground works, as you can't just fix to your house due to health and safety concerns the way parking spaces are allocated to house owners.I wonder how the government aims to reach their net zero emissions target, when the builders are not complying with the regulations even in the new build and how the local councils are approving development plans that makes it difficult to own an electric vehicle.3rd July update: Nope, I have not heard back from your team since 12th March on this topic. I had also raised a complaint with NHOS - NHOS-2024-000309. When they reached out to Baratt homes, your team advised to make contact with Elle Blake, the Divisional Head of Customer Care, to discuss.So as per NHOS advice, I have emailed last night to your customer service team and Elle Blake to register a formal complaint. Waiting for a response.

Sukhprit · 3 July 2024

★★★★★ 1/5

Trustpilot

Avoid like the plague. I've lost thousands in estate agent fees, solicitor fees and snagging fees.

Don't trust Barratt's movemaker/part exchange. They will change contracts without telling you and cost you thousands.I was sold one of their plots through their movemaker scheme on the basis of having a part exchange fallback. The buyer that Barratts secured through their movemaker (we had no control over sale price, estate agent, sale conditions etc) messed about for months trying to get different mortgages but we were assured by the sales advisor that they would get their stuff in order and that "there are many options available to us if the buyer misses their deadline".They allowed us to tour the plot, pick out the flooring and pay for a snagging report. We also chose their recommended solicitor, estate agent and snagger which were not the cheapest.I asked several times if I could convert to part exchange as I didn't trust the buyer they had chosen and was told that they would look into it. They chose not to tell me that they wouldn't part exchange despite it being written in our reservation agreement. Lo and behold the buyer that they had selected failed to meet their deadline and instead of offering us a part exchange fallback as agreed they instead pulled the plot from us and re-marketed it without so much as a courtesy phonecall. Months later they still have not told us why they refused to part exchange as per our reservation agreement and we have now just gone through the entire process again a couple of thousand pounds poorer but with a different developer who were much more professional and understanding. Anyone looking to buy in Nuneaton. Avoid Saxon View like the plague.

Matthew · 2 July 2024

★★★★★ 5/5

Trustpilot

Really positive experience

Really positive experience. Gavin our sales manager was really amazing. Nothing was ever a bother and the entire process was swift. I would definitely recommend .

Funmilola · 19 March 2026

★★★★★ 1/5

Trustpilot

WASTE OF TIME

WASTE OF TIME, caused damage to garden then said i've to help sort it going back and forth for 6 months and still messing me about.Yes they have been in touch after all this time and ive had to threaten legal action for damage caused,not what I needed way too much stress for damaged that they caused, multi million pound company once get your money not bothered.waiting to see if they live up to their word now.

Ian · 21 August 2024

★★★★★ 5/5

Trustpilot

Thank you Stefan!

We had an excellent buying experience thanks to Stefan. All the information needed to make informed choices was provided, we were kept up to date throughout the process and now have an absolutely beautiful home.

Hal · 6 May 2024

★★★★★ 5/5

Trustpilot

Staff at Rybank

Well we have come to the end of the road with the purchase of our new Barrett’s home on the Rybank Estate in Yapton.It was a big wrench leaving Birmingham / Solihull after 70 years and moving to Yapton, but we are very pleased with our new home and the process of purchase has been easy due to the effects of our main contact Pina Masella, who when she was not available was ably assist by Caroline.Whenever we had a question it was always answered straight away, the ladies could not have been more informative and helpful, both are a credit to company of Barratt’s who should be grateful for their efforts.A special mention also for the site guy Jess who was helpful and informative with explanations whenever a question was asked.We give our highest recommendation to the staff we have meet and dealt with on the Rybank Estate.

Consumer · 30 June 2024

★★★★★ 1/5

Trustpilot

Don't touch these properties if they…

Don't touch these properties if they have a scan lans service charge. I pay 41.60 a month for a none existence service for a 2 bedroom coach house on saxon view nuneaton while others are only paying 12.50 to 25 and they charges have dropped from over 30 a month. Once you get this they charge what they want and the owners have no rights. I've been in six months and paid over 250 for no services

James · 19 August 2024

★★★★★ 4/5

Trustpilot

Friendly helpful team

The Team at Barratts always try to do the best for their customers and are honest in their approach.

Karl · 11 May 2026

★★★★★ 1/5

Trustpilot

Honestly this company are ridiculous

Honestly this company are ridiculous! They’re workmen damaged our membrane in the back garden whilst building the house behind, which caused our garden to flood. We now have a ridiculous amount of weeds at the back because of this and they won’t do anything! Nobody else is affected bar us! So many other issues as well and they won’t do anything! Stay clear of this company, if I didn’t love our house as much I would move. I just wish it was with a different company!

Lauren · 28 June 2024

★★★★★ 5/5

Trustpilot

The best House buying Experience I have ever had!!

I have recently bought a new home (Moresby) from Barratt on the Parc Fferm Wen development at St Athan in the Vale of Glamorgan. I must say, from start to finish I have had nothing but a fantastic experience. I first met with Jon and Leighton who were patient, knowledgeable and helped me with any questions I had. At this stage the house I purchased was only knee high in bricks. They allowed me/helped me pick the internal fixtures and fittings to dress it to my liking and it was built for me that way. The build went to plan and before I knew it I was handed the keys to my new home. The build quality is fantastic and everything is finished to the highest standard. The Site Manager Kurt and his aftersales team Managers Anthony and Rich have been amazing. Always there if I need any assistance or advice. Calling me from time to time to ensure everything is going well and to fix any issues I may have, they have been great. The most impressive thing of all is that even though when I moved in, they were still building 5 houses around my own, all the workman were respectful, courteous and thoughtful. Ensuring roads were clear, passable, safe and clean. The whole site is always clean and great care and effort have been made by all the team at Barratt.

Daniel · 27 June 2024

★★★★★ 5/5

Trustpilot

Great Team

The team here on our development are all so super friendly and always get any queries dealt with as quickly as possible, right from Michele in our Sales Office, who was our first port of call in our query today, within a couple of hours Brandon, one of our site managers was there and dealt with it. Always had the best service from both site Managers, Brandon and Liam, and an efficient friendly face in Michelle.

Angie · 2 September 2024

★★★★★ 5/5

Trustpilot

House purchase

Went in to enquire the houses. Not sure I was ready to buy as I had been contemplating. I did not even book an appointment when I went to enquire for the house. I was welcomed in by Kelly, what can I say about this lady? So down to earth and she is an asset to Barrat Homes. She was non judgemental in her approach and I could feel her passion; to help people. She explained everything to me in simple terms from the day of the enquiry to completion. If it wasn't for Kelly I would not have gotten my beautiful home. Thank you ever so much Kelly, Please do the same to others coming behind me.

Chifu · 24 June 2024

★★★★★ 5/5

Trustpilot

Ask lots of questions before reserving.

Julie in the sales office is excellent had answers to every question. Show houses are fantastic at giving you ideas but don’t be romanced by them as a lot I of the trimmings are extra ie Crome trim on tiles , Crome light switches . Ask lots and lots of questions and do your research before reserving your plot . But all in all so far service has been fantastic.Only at foundation stage at present.

Debra · 16 September 2024