Mudd and Co York reviews

★★★★★ 5/5

Trustpilot

After the handover

Easter weekend 2024 saw us officially handed over from the sales team to the site management. I've already written about the sales process elsewhere on here so I'm going to limit my review to how we have been treated since moving in.Within the first week we had our house checked over by a firm of pro snaggers.....who found 60 issues ( mainly just scuffed paintwork and screw pops, but there were also a few more serious things noted. I have to point out that generally about 300 snagging items are listed, so we are happy to know we have bought a good property.The site management has pretty much carried on where the sales team left off, you get the impression that nothing is too much trouble and we have been happy with the acceptance of the defects and how swiftly they have been corrected.We have no issues with anyone we have encountered in the Barratts organisation and would find it difficult to believe that anyone has had difficulties.Yes, we are effectively living on a building site, but the roads are cleaned every day and there are plenty of fences to keep you away from active building areas.In conclusion it is my opinion that Barratts employ professional people who are also open to a laugh and a joke which makes the whole experience more Humanistic, and these people already know who they are, and know we are grateful for their time and effort.

Sam · 30 April 2024

★★★★★ 5/5

Trustpilot

The whole process went smoothly.

The whole process went smoothly from reservation of an empty plot to completion about 7 months later. Sales advisors James and Katie are always friendly and helpful. I have only just moved in, and I am very pleased with the quality of the house. No doubt there will be some issues, as with all new builds, but James and Katie are still on site and have clearly explained the process to resolve any problems. Overall a really positive experience so far.

Martin · 28 April 2024

★★★★★ 1/5

Trustpilot

Our radiators in our bathrooms (even…

Our radiators in our bathrooms (even our ground floor WC) have rust on them. Apparently these are only covered for a year. Absolute shambles, I have been waiting for someone to replace these since before Christmas and keep having different trades contact me regarding this with no outcome. They agreed to replace these before Christmas and had the radiators ordered, now they apparently cannot replace them? The problem is that all the tradesmen have said to me is that they should not be put into 'wet rooms' as this is an issue across all homes.. why continue to do this and not just place towel radiators in bathrooms if this is a reoccurring issue.We have just come out of our two year warranty. We had our garden redone last year due to the issues with roof tiles and large rocks appearing from where the ground was settling. We now have leather jacks and the gardens drainage is poor. We've had a site manager from Barratts who did not even look at our garden and reported back to our customer care it was fine. It is not fine and the garden is only useable between June and September. I have been ignored since I said the site manager did not look out our garden. The aftercare is absolutely shocking and customer care have different views on repairs to the site managers.

MRS · 25 April 2024

★★★★★ 1/5

Trustpilot

The unfair treatment and failure to address customer issues promptly.

This review criticises Barrette Homes for its lack of responsiveness to ongoing issues raised by the customer over a significant period. It highlights discrepancies in treatment compared to neighbouring properties on the same street particularly regarding waterlogged gardens and fence upgrades due to similar issues. As a customer I expect to be treated fairly and I am expressing my frustration with the company's failure to adapt to changing neighbourhood standards and address customer concerns, emphasising the difficulty and time-consuming nature of resolving issues. The overall feedback calls for improved customer service and accountability from Barrette Homes.

Cleophas · 24 April 2024

★★★★★ 5/5

Trustpilot

What a wonderful sales advisor

Steph was wonderful. She was so supportive making things seem so easy. What a lovely girl. What a beautiful house. So looking forward to take up residence.

Fiona · 22 July 2024

★★★★★ 5/5

Trustpilot

Our new home

Hannah has been great from the day of contact. Very knowledgeable and so friendly, nothing has been too much trouble for her. Her communication has been fantastic, and the house we have picked is brilliant.

GEMMA · 19 February 2024

★★★★★ 1/5

Trustpilot

We purchased a home from Barratts in 2017 and then found out about legal issues with our title

We purchased a home from Barratts in 2017 and it came to light that there was an error when registering our title. We found out 4 years after purchasing and were told this would be rectified however a further 3 years in and this has still not been resolved and has now prevented us from selling our home. I have made a number of attempts to contact Barratts and their legal team and to date no response. This is extremely poor service and has significantly impacted our sale.

MP · 18 April 2024

★★★★★ 4/5

Trustpilot

Excellent adviser but email wording could be reviewed

The on site adviser was excellent, accommodating, knowledgeable, thorough and friendly, everything was explained clearly and succinctly. My only gripe would be the some of the wording on the emails could be rephrased to come across less curt, for example “if you are unable to exchange contracts on this agreed date …. as your property will only be reserved for you until this date”. As it is very difficult for buyers to set an exchange date in advance, and this is very often influenced by factors outside their control I found this wording a bit worrying. A few days later I got an email saying that the completion date had been put back, a little ironic really given that Barratts have much more influence in working to a completion date than many buyers will.

David · 17 April 2024

★★★★★ 1/5

Trustpilot

We purchased a new build home in 2022

We purchased a new build home in 2022. The purchase of the home was fine no issues. But getting Barrats to fix any snagging issues with the house has been a nightmare. The customer service team in Exeter have been awful. I sent them a snagging report to them in September 2023. It is now April 2024, 7 months later and the issues have not been fixed. I have chased up every few weeks to be told we are looking into things.I have had to call up, email and chase for 7 months simple snagging jobs that are quick to fix. I think it is awful customer service to make someone wait 7 months for issues to be fixed. We have 13 issues left and again I'm chasing Exeter on when these will be fixed. Avoid buying a house with them as the process to get issues fixed is a total nightmare. 7 months of chasing them up every 2 weeks. I've even flagged this to the manager of customer service and I get told we are looking into this still. I'm not the only customer on the site who has issues with the customer service team. A lot of neighbors have had similar issues to me. And no one seems to care or want to fix the awful customer service being delivered by Exeter.

Kirsty · 16 April 2024

★★★★★ 1/5

Trustpilot

Be aware of FirstPort

My experience with Barratt/FirstPort at Hendon Waterside, London NW9 is terrible, very poor.Average build quality, far from great. These flats are not aging well, poor workmanship, shoddy job and cheap materials - cracks in the walls and ceiling paint, laminate and tiles coming off, incorrect installation of appliances, burst pipes, leaking taps, no sealant installed under the frame of the walk in shower (I took a video when appointed by me contractor took of the walk in shower frame to find out how the water escapes). I don’t want to even count the snags as it’s endless. Our case is not isolated, most of our neighbours from Hawfinch House and other buildings experienced similar issues. The worst of all is the inefficient Managing Agent - FirstPort. Within a few years service charge doubled, the quality of the service decreased to zero. Lack of transparency of the charges, most of the costs are masked and no breakdown is available, services that have been paid for are not delivered or delivered to a very poor standard, inadequate actions from the senior management. Hundreds of thousands of £ are going towards management fees, insurances etc and very little or nothing goes towards the buildings - broken doors, faulty lifts, poor interior maintenance, non-existent maintenance of the children's playgrounds and outdoor areas, a lot of security issues - stolen bicycles, damages to communal areas.Frankly, I have never seen in my life so much dishonesty, incompetence, lack of response, accountability, and poor customer service gathered in one place. I would advise everyone considering buying a property where FirstPort is involved to read all of the horror stories associated with this bunch of cowboys. It is difficult for me to understand how Barratt decided to partner with this company. Please accept this review as a feedback and do not chase me with silly template replies advising to write to ghost's emails pretending to the neutral reader that someone is on the top of the problem. I tried this way - it is a waste of time. If you want to do any good - Remove FirstPort from Hendon Waterside!!!UPDATE:Dear Ros,Thank you for the updated information. Leanne did not call me, but attempted to call my partner from an unknown number (number not shown).In the voice message no contact number was left, but an advice to call the customer care team and ask for her. I have written the review, so, why was there an attempt to contact my partner?Who has given you my partner's phone number, when I have not shared with you?Would you not consider contacting the person who wrote the review?If you would like to discuss my review and experience please contact me directly.Kind regards,Petar

Petar · 16 April 2024

★★★★★ 5/5

Trustpilot

Great Experience With Barratt

I don’t often write reviews, but believe it was important to share my recent experience of buying my first home. I bought a property back in December on the Sundial Place plot in Thornton, Liverpool. I’m now moved in and feeling right at home. I have met all of the neighbours who have also been super friendly and there is a really nice feel to the location.It was refreshing to deal with one person from the outset named Sally, the experience with her played a big part in us initially progressing with the move. To buy your first house and have that support and guidance was really helpful and nothing was ever too much of a problem, so firstly a huge thank you for your part in our move.Any small snags have been noted by the team and the builders make themselves available if there are any issues. I’m glad that I opted for a new build home and would recommend others in my position to do the same.

Ethan · 14 April 2024

★★★★★ 5/5

Trustpilot

The team at Kingsbrook made my buying…

The team at Kingsbrook made my buying experience exciting. Everything was explained and all (and there were many) questions answered honestly and with sound knowledge.

JoRo55 · 17 August 2024

★★★★★ 5/5

Trustpilot

Very helpful and friendly site lady…

Very helpful and friendly site lady Katie Hyde and site manager Jay Kirman.

Linda · 25 May 2026

★★★★★ 5/5

Trustpilot

So helpful

So helpful and chased the purchase through. Special thanks to Pam & Tom today (Isle of Wight) for making it happen so late in the day with the chain. You have great staff

Dean · 22 March 2024

★★★★★ 1/5

Trustpilot

No parking whatsoever

No parking whatsoever, even for deliveries.I was dropping 3 bags of groceries to my disabled son before driving 1 mile to the nearest parking spot and walking back. Within the 6 minutes it took to go up the stairs, drop the shopping and come back down again a warden was taking a picture of my car. I explained, got in and went to park but even though no ticket was issued I received a fine in the post.Absolutely disgusting

James · 30 April 2024

★★★★★ 5/5

Trustpilot

Jon was really helpful and aloud us to…

Jon was really helpful and aloud us to take our time with our decision. No pressure on the sale at all. Overall, great experience so far

Lucy · 29 July 2024

★★★★★ 1/5

Trustpilot

what you have problem this my experience so I just buy nearly 2 years but didn't list barratt home to any problems for solution..ji hate barratt house I am 6 months still waiting for service people..

Very rubbish barratt house don't buying barratt house if buy be careful and check everything and thereng because after you buy house then barratt house Notting list your what's in house have problem...barratt home service very very bad no body care what you have problem this my experience so I just buy nearly 2 years but didn't list barratt home to any problems for solution..ji hate barratt house I am 6 months still waiting for service people..my children is special and no body list ...I hate barratt house I am feeling so glitty to my buy house with barratt..very rubbish

Hina · 10 April 2024

★★★★★ 5/5

Trustpilot

Part exchange scheme

Very professional from the start, especially the sales coordinator, an individual between a rock and a hard place who knew exactly what was going on at any time, any issues arose were dealt with and followed up, after sales once moved could not fault . The whole sale/purchase was completed in less than eight weeks and could have been sooner due to one or two minor administration errors between parties, but Barratt in general with their partners made what is a life changing experience a whole less stressful.

Mr · 10 April 2024

★★★★★ 5/5

Trustpilot

Highly recommend

I had an exceptional experience with the developer during the process of purchasing my house. Kelly, in particular, was incredibly helpful every step of the way, providing valuable guidance and support. Additionally, Matt and Nigel, the site managers, were extremely kind and efficient in resolving any issues with the house post-purchase. Matt, in particular, stood out for his continuous communication and friendly demeanor, ensuring a smooth and enjoyable experience. Overall, I highly recommend this developer for their exceptional service and professionalism.

Sara · 8 April 2024

★★★★★ 5/5

Trustpilot

Barrett made it so easy to buy our new…

Barrett made it so easy to buy our new home, Angela at the site office was amazing from start to finish, Paul Fraser the site manager has been too, nothing is too much trouble

Mr · 27 February 2024

★★★★★ 4/5

Trustpilot

Our first impressions of a Barrett new build

Barratts have made the process of buying my second Barratt home a fairly relaxed. The sales negotiator was friendly and informative and not pushy at all. The stressful part has been the mortgage process of jumping through so many hoops and then back n forth online of legals correspondence. Upon moving in we have had great comms from the site manager. The only main disappointment was the ground levels around our home. Having asked the sales negotiator this question and looking into it said fine not much incline and fairly flat with some incline. However upon moving in the levels are anything but level. Maybe extra training for staff in understanding of level ratios and degrees would be advantageous. Having asked this and given an answer was most annoyed at the severity of the levels we have to work with in our new home. We have however seen the quality workmanship in the house. So far so good, with only a small snagging list. Mr Hughes

Glen · 4 April 2024

★★★★★ 5/5

Trustpilot

Efficient and Professional

Sarah has been so helpful and supportive. She has provided all the information I need and is so efficient and professional in her approach.

Niki · 26 August 2024

★★★★★ 5/5

Trustpilot

Fantastic home really lovely thank you…

Fantastic home really lovely thank you Barratt Home. From start to finish your team helped us through which could have been a stressful time. Thank you.

Customer · 23 July 2024

★★★★★ 5/5

Trustpilot

Excellent aftercare

We had Keith come and sort out our kitchen ceiling, Keith is friendly, polite and very professional, he does a really good job and always cleans up afterwards leaving the room spotless.

Yvonne · 3 April 2024