Trusted Agent profile · York
★★★★★
1,007 reviews across 2 platforms
5 Peckitt Street, York, YO1 9SF, YO1 9SF
Mudd and Co's office in York, at 5 Peckitt Street, is rated 4.4 out of 5 across 1,007 reviews on two platforms, including 13 Google reviews rated 2.2.
Every review we hold for the York office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat sales team Gayle site manager…
Great sales team Gayle site manager mark, and assistant manager Liam.
Hi Adeola, Thank you for your lovely feedback. We’re delighted to hear you had a great experience with Gayle, Mark and Liam. We’ll be sure to pass your kind words on to the team. We really appreciate your recommendation of Barratt Homes. Kind wishes, Alice from the Barratt Homes team.
5/5
TrustpilotIan McDonnell is a credit to the company
Ian McDonnell visited recently for some decorating after a door replacement.
Hi, Thank you for your kind feedback. We’re delighted to hear Ian provided such a high standard of work and attention to detail, he’ll be pleased to receive your comments. As we’ve been unable to identify your details in our system from this review, we’ve asked Trustpilot to request some additional information so we can pass your feedback on to the relevant team. Kind wishes, Alice from the Barratt Homes team.
5/5
TrustpilotAmazing decorator !
Thank you to Ian McDonnell who completed our painting to a brilliant standard yesterday. It has made a HUGE difference to our home. Thank you very much, Peter and Emily
Many thanks for your lovely review and feedback. We would love to pass this onto the relevant team for you.Where we are unable to locate you on our system we have instructed Trustpilot to gain further information, please do add your name and development to any correspondence and we will ensure your comments are passed to the correct team. Kind regards, Charlotte.
5/5
TrustpilotGreat sales team and always quick to…
Great sales team and always quick to respond to queries
Good evening Michael. Thank you for taking the time to leave a review for the great team at Woodland Gait. We hope the rest of the process goes smoothly and you're in your new home soon. Kind regards, Beth.
1/5
TrustpilotCustomer Service Concerns
I strongly discourage others from considering Barratt as a reliable option for their purchases. This marks my second negative experience within a few months. The initial complaint was about my bath squeaking, reported in September. Barratt sent a plumber for inspection who identified missing steps during the bath installation, estimating a repair time of at least 2 working days, involving the removal of the bath and some tiles.Subsequently, Barratt scheduled another day for the repair. A customer service representative assured me over the phone that the job would only require a morning to complete. Skeptical due to conflicting information from the plumber, I reluctantly agreed.On the day of the repair, a plumber and a Barratt on-site worker arrived, only to inform me that they could fix the bath that day but would need to book another day for tile replacement due to tile unavailability. This meant I couldn't use my bath until the tiles were replaced. Frustratingly, they couldn't provide any timeline for the job, causing me to refuse the bath repair and waste a day off for nothing.The on-site Barratt worker performed interim fixes to reduce the squeaking and promised to order the tiles. Once ready, they assured me they could fix the bath in one day and replace the tiles the next day to minimize the impact on me. However, two months later, I heard nothing from Barratt.Upon calling the helpline, I was unprofessionally informed by an agent that the case was closed because the repair work had been completed, and there was no more squeaking. I strongly disagreed with his response. If I needed to schedule another booking, I was told to send them a video to prove it was still squeaking. Outraged, as I believed it was an integrity issue with Barratt staff, I expressed my frustration. On one hand, they assured me it would be fixed soon; on the other hand, they reported to the office that the case was closed.Finally, the agent reluctantly promised to provide me with a further update within the next five working days. I also inquired about voice recordings regarding our conversation, but I didn't receive a clear answer.
Good morning, Ryan. Thank you for your detailed feedback which is really important to us, and we’re genuinely sorry that this was not a better experience for you.We will ensure that these comments are passed to the relevant management team and ask that someone contacts you.Kind regards, Cara.UPDATE:Good afternoon Ryan,I understand you have been in direct contact with our customer care team to discuss your review and some works have been booked in.Kind regards, Ros
5/5
TrustpilotWe have been looking at Earl Rise…
We have been looking at Earl Rise Stepps for months, and Michelle and her colleagues have been so helpful and gave us so much info for us to make choice.However we got such a deal at the Fairways site that we bought it on first viewing , and our experience with lindsay and louise from the Calder Gardens Coatbridge whom we have been dealing with have been as helpful and informative.
Hi Joan. Thank you for taking the time to leave a review of your experience with us so far. We wish you all the best for the rest of the journey into your new home. Please do come back and let us know more about your experience once your are in your new home!Kind regards, Sam
5/5
TrustpilotExcellent Service
Emma is a breath of fresh air, very easy to deal with and explains everything very well. Makes you feel very at home from first steps in the process.
Good morning,Thank you for your kind feedback about Emma. We will make sure she sees this and she will be delighted. We wish you many happy years in your new home. Kind regards, Ros
5/5
TrustpilotI was attended to promptly and…
I was attended to promptly and professionally. I had a great experience with the enquiry to the reservation.
Good morning. We are happy to hear that your enquiry and reservation experience was prompt and professional. Thank you for sharing your positive feedback with us. Kind wishes, Isla.
5/5
TrustpilotGreat People / Love the house
Thanks to Kelly, Alan, Guy and the team. Always there when needed and now I’ve moved in, very helpful. House is perfect and Highly recommended.
Hi Andrew. Thank you for taking the time to leave us a review. We are pleased to hear you are happy with your new home and of the service you've received. Wishing you many happy years in your new home. Kind regards, Sam
1/5
TrustpilotExtraordinary levels of incompetence and lack of customer care
Barratts have built our house with a DPC (Damp Proof Course) which is below ground level, causing damp issues.Reported to Barratts "Customer Care" in February, after 3 months of no action then made a complaint 03/05/2024. Barratts own policy states they will respond within 10 calendar days, it's now the 30th and still waiting, 27 calendar days and counting.I think perhaps they should re-brand their "customer care" department to "customer don't really care"
I'm pleased to hear that the relevant team have now been in touch regarding this review.Kind regards, Charlotte.
5/5
TrustpilotKeith from Customer Care at Treladen
Keith from Customer Care did a job on my garage last week and it was an excellent job. He is very through careful and always cleans up thoroughly after every job as he has completed various jobs for me relevant to previous snag lists. This has not been the experience on many occasions from other employees who have completed or arranges jobs to be completed by outside contractors..
Many thanks for taking the time to leave this kind review. We’re really pleased to hear of the service you received. We’ll make sure Keith gets to see your great feedback! Kind regards, Charlotte.
5/5
TrustpilotDuring the key collection at Hanson…
During the key collection at Hanson water side, the customer experience manager Rrezarta was very helpful in answering all the questions we had!
Many thanks for taking the time to leave this review. We’re really pleased to hear of the service you received. We’ll make sure Rrezarta gets to see your great feedback! Kind regards, Sam
5/5
TrustpilotVery happy
Michelle has been very informative & helpful throughout the process so far. We have been guided through step by step
Thank you for sharing the start of your experience with Barratt Homes. We’ll make sure Michelle gets to see your great feedback! We wish you all the best for the rest of the journey into your new home. Kind regards, Charlotte.
4/5
TrustpilotThe sales advisor
The sales advisor, Emma, is very helpful and cheerful. The reservation procedrue is not clear enough. It is quite difficult to get the reply from the sales office by email. It seems that they are not checking the email regularly, or something discourage them to be keeping informed for the new email.The in-person reservation prosedure takes time. I am quite disappointed that I cant go into the target plot to view the detail before confirming the reservation.
Thank you for your review, it is very much appreciated by all of us here at Barratt Homes. I will share your feedback with the division. Wishing you many happy years in your new home. Kind regards, Charlotte.
5/5
TrustpilotTracey is a Topper!
From the moment I spoke with the Sales Team at Riverside Quarter (Tracey) it was friendly, helpful and informative. Tracey gave me time, gave me lots of information and suggestions, she backed up everything by email quickly and kept me in the loop at all times. I was most impressed by the product when I saw the showflat but Tracey definitely helped me decide on the location being ideal. Her service was first class
4/5
TrustpilotAll great few hiccups
All great , just a little too intense at a very stressful time . Contact through solicitor to solicitor would have been easier to reduce the stress levels . Informing re internet connection taking a week despite setting up , and also should have been ready to launch on moving day . Also being informed that would require a tv Ariel to get terrestrial tv would have been an advantage
Hi Nicola. Thank you for your review, it is very much appreciated by all of us here at Barratt Homes. We will share your feedback with the team.Wishing you many happy years in your new home. Kind regards, Sam
5/5
TrustpilotKelly has been fantastic
Kelly has been fantastic, helping us reserve our Barratt home. We have so far had a very pleasant experience. Kelly has been friendly and polite, efficient and punctual.
Many thanks for taking the time to leave this review. We’re really pleased to hear of the service you received. We’ll make sure Kelly gets to see your great feedback! Thank you for choosing Barratt Homes, we wish you all the best for the rest of the journey into your new home. Kind Regards, Charlotte.
5/5
TrustpilotFirst Home
Amazing experience from start to finish. Debbie was so helpful and accommodating, a credit to the company.Barrats have made purchasing our first home seamless, would definitely recommend.
Good morning,Thank you for taking the time to leave this review and congratulations on your first home! We'll pass your great feedback onto the Debbie and she will be thrilled. Kind regards, Ros
5/5
TrustpilotThank you, Wendy Studd!
Wendy Studd at the Clipstone Park provided exceptional support during my home buying journey. From start to finish, she was there to guide me through the process, offering valuable assistance and reassurance every step of the way. Wendy's expertise and dedication were instrumental in ensuring a smooth and successful experience. I am grateful for her support and highly recommend her to anyone in need of assistance when purchasing a house. Thank you, Wendy!
Hi Stephen. Many thanks for taking the time to leave this review. We’re really pleased to hear of the service you received. We’ll make sure Wendy gets to see your great feedback! Kind regards, Sam
5/5
TrustpilotFrom the start of this journey till…
From the start of this journey till this moment, it’s been amazing ,we appreciate the support and commitment most especially in terms of giving us a detailed explanation and putting a call across.
Good morning. We're happy to hear that you had an amazing experience and appreciate your kind words about our team's support. Kind wishes, Isla.
5/5
TrustpilotFriendly and helpful staff offering…
Friendly and helpful staff offering good service.
Hi Precious, Thank you so much for your review, we really do appreciate it. Wishing you many happy years in your new home! Kind wishes, Alice from the Barratt Homes team.
5/5
TrustpilotFantastic service and helpfulness
Fantastic service and helpfulness from beginning to end. Everything we needed to know was answered effortlessly
Hi Abs, Thank you for your review. We’re delighted to hear that you found the process so smooth and that our team were able to answer all your questions along the way. We wish you all the very best for your upcoming move and hope you love your new Barratt home. Kind wishes, Alice from the Barratt Homes team.
2/5
TrustpilotThe reservation letter provided during…
The reservation letter provided during meting with waterside staff has few issues as it was different from the one I signed at the sales event held in HK. Would be great if 1. Agent sales to know the appropriate values to be used in the form, 2. the signed form could be shared Barratt staff for continuity and 3. I was contacted by additional solicitor (client side) which was different from the solicitor assigned at the sales events which caused confusion.
Good morning,Thank you for your feedback which is really important to us. We’re sorry this was not a better experience for you.We will ensure that these comments are passed to the team. Best Wishes, AliceUPDATE:Good morning,I understand you have now been directly contacted about the concerns you raised in this review and this is now in the process of being resolved.Kind regards, Ros
5/5
TrustpilotThe Sales team have been wonderful
The Sales team have been wonderful from the start of our purchase of the maidstone extra. I have not been the easiest of buyers but they were all verysupportive, kind and helpful so that we finally moved into the home of our dreams The standard of work on the house is amazing, we look forward to enjoying thebeautiful space that we have now.
Thank you for taking time to leave your review. We’re really happy to hear that you have been so well looked after by the Orchards View team. We will pass your feedback on, they will be thrilled. We wish you many happy years in your new home. Kind regards, Sam
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