Every review we hold for the York office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotAll the staff are so professional
The sales staff are very professional, friendly, knowledgeable and well informed on the products.Sherry took the time to explain the processes and Stefan answered every question with clear and detailed responses. We have reserved our new home because of them. The quality of the estate layout has exceeded our expectations and the site manager should be congratulated. Thank you to all the staff for their help and enthusiasm. John Sue
John · 16 June 2024
Agent replied · 27 October 2024
Hi John. Thank you for taking time to leave your review. We’re really happy to hear that you have been so well looked after by the Midshires Meadow team. We will pass your feedback on, they will be thrilled. We wish you many happy years in your new home. Kind regards, Sam
★★★★★ 5/5
TrustpilotEfficient and helpful
Jodie at Priors hall Park was so knowledgeable and professional she made the whole process very easy in a courteous and efficient manner. Could not be better.
Peter · 7 March 2024
Agent replied · 27 October 2024
Peter, many thanks for your lovely review and feedback. We would love to pass this onto the relevant team for you.Where we are unable to locate you on our system we have instructed Trustpilot to gain further information, please do add your plot and full contact details to any correspondence and we will ensure your comments are passed to the correct team. Kind regards, Charlotte.
★★★★★ 5/5
TrustpilotChris the sales agent was welcoming…
Chris the sales agent was welcoming polite helpful and thoughtful. He answered every question I had and provided useful information. He was a delight to work with and made it a great experience to come to a good deal. He is a credit to the company. I am only sorry to have had to quickly change my decision due to circumstances I could not have foreseen.
Jen · 20 August 2024
Agent replied · 27 October 2024
Many thanks for taking the time to leave this review. We’re really pleased to hear of the service you received. We’ll make sure Chris gets to see your great feedback! Kind regards, Charlotte.
★★★★★ 5/5
TrustpilotFrom start to completion Kelly has been…
From start to completion Kelly has been superb. The property is finished to a high standard. Having never purchased a new home before we are delighted.
Mr · 17 March 2024
Agent replied · 27 October 2024
Good morning,Thank you for taking the time to leave us a review. We are pleased to hear you are happy with your new home and of the service you've received from Kelly. Wishing you many happy years in your new home. Kind regards, Ros
★★★★★ 5/5
Trustpilot5 stars for Adrian, Jacob and other contractors
Adrian and other contractors have been brilliant at repairing some snagging issues we’ve had. The main problem has been it taking over a year for these to be passed on from Zoe the customer service rep in the office, definitely an issue Barratt should address, as on that part I would give minis stars! Other than that really happy with our house and Jacob the sales rep when we purchased in July 22
Dani · 4 April 2024
Agent replied · 27 October 2024
Thank you for your review, it is very much appreciated by all of us here at Barratt Homes. I will share your feedback with the division. Kind regards, Charlotte.
★★★★★ 5/5
TrustpilotNew house
We are in the early stages of buying a new house and Louise has been amazing helping us along the way.
John · 18 June 2024
Agent replied · 27 October 2024
Hi John. Thank you for sharing the start of your experience with Barratt Homes.We’ll make sure Louise gets to see your great feedback! Kind regards, Sam
★★★★★ 5/5
TrustpilotWe moved into our new Barratt home…
We moved into our new Barratt home around a month ago now and we couldn’t be happier with the experience. From the moment we reserved, the process felt smooth and supportive.
Charlie · 22 October 2025
Agent replied · 27 October 2024
Good morning, Charlie.
Thank you for your great review. We're happy to hear that you had a smooth and supportive experience with us.
It's great to know that the team's assistance made your journey easier and that any snags were resolved quickly. We will pass your feedback on to Chloe, Matt and the Winnycroft team, they will be delighted.
We wish you many happy years in your new home.
Kind Regards, Charlotte.
★★★★★ 5/5
TrustpilotExceptional service
From start to finish, the service was exceptional, and we are particularly grateful for Emma's assistance throughout the process.Emma's professionalism, knowledge, and attention to detail made the entire journey smooth and stress-free. She was always available to answer our questions and provided us with clear, helpful information every step of the way. Her friendly and approachable demeanor made us feel comfortable and confident in our decision.
Jack · 5 August 2024
Agent replied · 27 October 2024
Hi Jack. Many thanks for taking the time to leave this review. We’re really pleased to hear of the service you received. We’ll make sure Emma gets to see your great feedback! Thank you for choosing Barratt Homes for your new home, we wish you many happy years of memories. Kind regards, Sam
★★★★★ 5/5
TrustpilotThe sales rep is fantastic Ivan is vey…
The sales rep is fantastic Ivan is vey detailed and friendly and the process is not too demanding or complex
Raji · 30 June 2024
Agent replied · 27 October 2024
Hi Raji. Thank you for sharing the start of your experience with Barratt Homes.We’ll make sure Ivan gets to see your great feedback! Kind regards, Sam
★★★★★ 5/5
TrustpilotFriendly and helpful
The team at Barratts were extremely helpful and kept us updated throughout.
Sarah · 1 November 2024
Agent replied · 27 October 2024
Hi Sarah. Thank you for taking the time to leave this review. We’re really pleased to hear of the service you received. Wishing you many years of health and happiness in your new home. Kind regards, Sam
★★★★★ 2/5
TrustpilotWould have been easier to build the house myself
If you want a house where the bath & shower leak through to the ground floor, where all the materials they were done with are buried in the garden or under your bathtub, where you are very likely to get mold because they havent bothered with ventilation, or just general corner cutting on workmanship and quality of products used - then try Barratts!
David · 15 September 2024
Agent replied · 27 October 2024
Good morning David,Thank you for sharing your review. I am very sorry to hear of your experience and would like to ask a member of the relevant team to contact you regarding this matter. Where we are unable to locate you on our system, we have instructed Trustpilot to gain further information so we are able to identify the correct team to pass this to. Please do always add your full address and contact details to any correspondence.Kind regards, RosUPDATE: Good morning, David.I'm pleased to hear that the relevant team have now been in touch regarding this review.Kind regards, Charlotte.
★★★★★ 5/5
TrustpilotCustomer representative Sue has been…
Customer representative Sue has been most helpful along the house purchase.So far so good!!
M · 30 September 2024
Agent replied · 27 October 2024
Thank you for sharing the start of your experience with Barratt Homes.We’ll make sure Sue gets to see your great feedback! Kind regards, Sam
★★★★★ 5/5
TrustpilotGreat reception from onsite…
Great reception from onsite representative, very friendly and understanding of customer needs and expectations. Barratt's clearly build high quality houses and equally concern themselves with landscaping and the eventual feel and look of their developments. We are very impressed with their aftercare package that ensures any build quality issues are resolved for a period of time after the development has completed.
Mr · 14 October 2024
Agent replied · 27 October 2024
Hi John. Thank you for taking time to leave your review. We’re really happy to hear that you have been so well looked after by the Midshires Meadow team. We will pass your feedback on, they will be thrilled. We wish you many happy years in your new home. Kind regards, Sam
★★★★★ 5/5
TrustpilotFantastic customer service from start…
Fantastic customer service from start to finish! Everything is laid out really clear and no dramas with communications and booking appointments/ viewings etc
Mike · 22 April 2024
Agent replied · 27 October 2024
Thank you for taking the time to leave a review of your experience with us so far. We wish you all the best for the rest of the journey into your new home. Please do come back and let us know more about your experience once your are in your new home!Kind regards, Charlotte.
★★★★★ 5/5
TrustpilotStaff so friendly and helpful
Abbie has kept in touch with us to update anything regarding the build programme and release of the plot we wanted. She was very friendly and professional in all our dealings and went through everything so that my son, a first time buyer, felt happy and confident to proceed with his new home. Thank you so much for your help!
Gill · 21 October 2024
Agent replied · 27 October 2024
Hi Gill. Thank you for taking the time to leave this review. We’re really pleased to hear of the service you received. Wishing you many years of health and happiness in your new home. Kind regards, Sam
★★★★★ 5/5
TrustpilotExcellent site team - Barratt Brooklands
I recently moved into my new home at Barratt Brooklands Phase 5B/6B. I want to particularly appreciate the support by the manager on site Florentin Bufanu for the home tour and excellent post handover support. Florin arranged to sort out any snags in a dedicated, timely and professional manner.I would highly recommend homes at this location as you have a site manager that ensures customer satisfaction!
Rohit · 15 July 2024
Agent replied · 27 October 2024
Hi Rohit. Many thanks for taking the time to leave this review. We’re really pleased to hear of the service you received. We’ll make sure Florin and the team get to see your great feedback! Thank you for choosing Barratt Homes for your new home, we wish you many happy years of memories. Kind regards, Sam
★★★★★ 5/5
TrustpilotSales team are truly fantastic
Sales team are truly fantastic. Especially Lauren and Jasmine. Pleasure to deal with, can’t wait to move in!!
Chris · 14 July 2024
Agent replied · 27 October 2024
Hi Chris. Thank you for taking the time to leave a review of your experience with us so far. We wish you all the best for the rest of the journey into your new home. Please do come back and let us know more about your experience once your are in your new home!Kind regards, Sam
★★★★★ 5/5
TrustpilotFantastic service from the first visit…
Fantastic service from the first visit to moving in and it still continues!
Tammy · 16 March 2026
Agent replied · 20 March 2026
Good morning, Tammy.
We are delighted to hear about the fantastic service you have received. It's great to know that the team member at Nursery Fields were so helpful and patient. We appreciate your kind words.
Kind wishes,
Isla.
★★★★★ 5/5
TrustpilotGreat experience
Very helpful from reservation, purchase and after sales. Thank you Lauren, Tony, Dave and the team! Carolyn
Carolyn · 30 July 2024
Agent replied · 27 October 2024
Thank you for taking the time to leave this review. We’re really pleased to hear of the service you received. Wishing you many years of health and happiness in your new home. Kind regards, Charlotte.
★★★★★ 5/5
TrustpilotHollie is brilliant and so helpful as…
Hollie is brilliant and so helpful as is site manager Simon. Queens Court Beverley
Customer · 16 September 2024
Agent replied · 27 October 2024
Thank you for taking time to leave your review. We’re really happy to hear that you have been so well looked after by the Queens Court team. We will pass your feedback on, they will be thrilled. We wish you many happy years in your new home. Kind regards, Sam
★★★★★ 5/5
TrustpilotKatie is very friendly and helpful
Katie is very friendly and helpful. She is very knowledgeable to the site and explain everything in details to us.
Bo · 3 June 2024
Agent replied · 27 October 2024
Thank you for your kind feedback about Katie We will make sure she sees this, she will be delighted. We wish you many happy years in your new home. Kind regards, Sam
★★★★★ 5/5
TrustpilotPrevious experience of buying a…Barratt’s home purchase
Previous experience of buying a Barratt’s home, as always Angie was extremely helpful, helping me through the whole process, it was a pleasure dealing with her.
John · 4 February 2024
Agent replied · 27 October 2024
Good afternoon,Thank you very much for your great review! We wish you many happy years in your new home. Kind regards, Ros
★★★★★ 5/5
TrustpilotA long wait but helpful staff along the way
All staff have been friendly and helpful throughout a long process waiting for our house to be built, we have been kept updated of any issues or changes to our build and have always been able to visit to see progress. Now we are in, the site supervisor can’t do enough to help as we go through snagging etc
Steve · 29 October 2024
Agent replied · 23 November 2024
Thank you for your review Steve, it is very much appreciated by all of us here at Barratt Homes. We’re really happy to hear that you have been so well looked after by the team. We will pass your feedback on, they will be thrilled. We wish you many happy, healthy years in your new home. Kind regards, Charlotte.
★★★★★ 5/5
TrustpilotGreat Customer Service
Jackie has been great from our first visit and we're looking forward to moving in within the next month or so
MHardman · 13 May 2024
Agent replied · 27 October 2024
Thank you for taking the time to leave a review of your experience with us so far. We wish you all the best for the rest of the journey into your new home. Please do come back and let us know more about your experience once your are in your new home!Kind regards, Sam
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
