Mudd and Co York reviews

★★★★★ 1/5

Trustpilot

Staff is lovely and that’s about all. Cheap and rushed

Staff is lovely and that’s about all. I guess they have to be, given what they sell you.You pay a lot of money for a terrible, rushed job. They’re all about the money and don’t even wait to let the paint dry before you move in. Hired a professional snagger and the flat was full of faults, from sticky doors ( paint wasn’t dry) , chipped paint everywhere, plastic handles on doors and windows that are so cheap and handles that barely work, unlevelled doors and walls, etc. didn’t even need a snagger for majority of things are noticeable.looks “fine” until you live in it. Absolutely not worth it. I lived in a 10 yr old new build before this and it was so much higher quality (and about 100k cheaper too) Everything screams cheap and rushed. Didn’t even bother to put mirrors in bathrooms.Nothing about barratt is high spec or quality besides the showrooms that are a massive lie.You’re better off buying an older flat and getting work done to it , might be the same money but you get higher quality and probably more space too.

BN · 2 April 2024

★★★★★ 5/5

Trustpilot

Responsive, Quick and Quality Service

Overall an amazing moving-in experience! I've had a lot of worries with moving into a new-build from stories I've heard through relatives and friends. But the experience so far has been great! During the settling-in I've had Alexandra M overseeing the process and she has been a great help for any questions and issues that I have. She has been very responsive and was quick to arrange for checks and works to remedy the issues; as well as checking through periodically while works were being done to make sure that it is carried out smoothly. I did not have a lot of issues for my settling-in process, but am glad that the issues I had were taken care of in such a quick and proactive manner. Many thanks again to Alexandra!

RT · 2 April 2024

★★★★★ 5/5

Trustpilot

I can only write this review based on…

I can only write this review based on the customer care we received during the sales process as we have only just moved in and awaiting a snagging report. In the lead up, Angela our sales advisor has been such a warm, caring and friendly point of contact. We asked a million and one questions and she answered every one of them with compassion and clarity despite probably feeling fed up it was us again! The contract chasing team were great as well as our buyers and their legal team weren't very proactive. On handover of the house the assistant site manager was thorough and friendly. We've had a lovely experience so far so we'll see what happens after the snagging review!

Jay · 1 April 2024

★★★★★ 2/5

Trustpilot

I've been residing in one of the…

I've been residing in one of the properties managed by this company for just over a year, and unfortunately, my experience has been less than satisfactory. From the beginning, there were noticeable issues with the property's construction and maintenance. Upon moving in, I immediately encountered problems with the back door, which wouldn't close properly due to dropping issues and a cracked glass panel. It took an unacceptable amount of time for someone to address these issues, leaving my back door open for days, a significant concern, especially with young children in the house.Additionally, despite being instructed to stay off the grass for the initial months to allow it to establish, the garden has turned into a swamp full of moss. This indicates significant drainage issues that haven't been appropriately addressed. Unfortunately, it's not just my property; glancing out of my window reveals similar problems across the entire estate. Inside the property, the bathroom door handles have eroded and are falling apart, and the ventilation in the bathroom with no window is inadequate, leading to moisture buildup. Overall, my experience with this company has been disappointing. There seems to be a lack of attention to detail in construction and maintenance, resulting in various issues impacting my quality of life on the property. Moving forward, I hope the company takes concrete steps to improve its quality control, responsiveness to maintenance requests, and overall standards to ensure a better resident experience.

Leanne · 1 April 2024

★★★★★ 5/5

Trustpilot

Friendly and efficient staff

Friendly and efficient staff. Quick to respond, very proactive and great customer service. Quality homes. Thanks Jodie, Maya and Olivia

Patience · 20 October 2024

★★★★★ 5/5

Trustpilot

New house purchase

Beth was Very cheerful, professional and welcoming. The process was explained in great detail and any questions I had were answered straight away. A great company to deal with!!

Chris · 20 May 2024

★★★★★ 1/5

Trustpilot

Water coming though ceiling and walls

A leak was reported to Barratts about my home (which is well within the 10 year warranty). Water drips into the ceilings and walls. Damage occurs every time it rains and there is wind, when water blows up through the soffit vents. Barratts sent contractors (CWroofing) to assess the leak who failed to arrive and submitted a false report anyway saying there weren’t any issues. Barratts have since washed their hands with it and refused to help, despite this being a breach of the warranty agreement. Appalling customer service.

Jack · 21 March 2024

★★★★★ 5/5

Google

Highly recommend Matt and the team at Mudd and Co. Excellent communication, professional and friendly.

Claire · 19 December 2025

★★★★★ 5/5

Trustpilot

purchase new Barratt apartment

Two meetings on site of about one hour were arranged.The first introduced the development and allowed the proposed flat (still in late stage of build) to be seen. The second next date started the process of actual purchase. The agent was both very patient dealing with questions and had available all the details needed. My previous home purchase was 45 years ago so I had no experience of what was needed today and it was so helpful to deal with someone who had access to the information.

Victor · 16 March 2024

★★★★★ 5/5

Trustpilot

Lisa at Willow Grove was amazing

Lisa at Willow Grove was amazing! She is very knowledgeable and nothing was to much trouble. The houses look great

Gavin · 13 October 2024

★★★★★ 1/5

Trustpilot

We moved into our Barratts house on…

We moved into our Barratts house on East Haven in Barry nearly a year ago. We still live on a building site, and there seems to be no interest in progressing works. What's more we've had old Heras fencing in our garden slowly rusting. Despite my asking for it to be removed, it keeps reappearing. We were promised that a flood wall would be built, yet this hasn't happened. So the front of my house floods on every spring tide. I would avoid buying a house on East Haven in Barry, unless you want to live on a permanently flooded building site.

Ryan · 12 March 2024

★★★★★ 2/5

Trustpilot

Congratulations to all of you who have…

Congratulations to all of you who have had such great experiences with Barrat. Let me tell you that down the line you may regret your decision. I live in one of their properties, which is 20 years old. The standard of build is shoddy and much of it done on the cheap. The building is full of leaks in inaccessible areas, where communal pipes are difficult to locate (behind walls, under floors etc). Barrat don't even have a copy of the plans of the building that we can look at to source the leaks. So not only did they use poor quality materials that haven't stood the test of time, they're so badly organised that they can't help when help is needed. They'll read this review and simply say what they said to me - we don't keep plans for such a long period. So for the sake of a small space in a filing cabinet, people who bought a property from them on good faith must continue to suffer. I hope Barrat are proud of themselves. Well done also to the shareholders who profit from this.

Tony · 12 March 2024

★★★★★ 5/5

Trustpilot

Appointment to buy a new home

I have an appointment on that day to buy a new home.at Barratt. I have met Eilene who is very kind and helpful throughout the process. She explained the cost, place to buy, showed detail about the house and the money I need to arrange for the deposit. She also engaged me with a mortgage advisor who can help me with the stuff about mortgage whom is also very helpful. As a buyer of newly buy a property, it is very difficult to deal with these process unless I get a hand from the developer site. Therefore, I would like to appreciate all the utmost supports that Eilene gave me. I just want to say thank all of you very much and wish Barratt poceess more and more prosperous years ahead.

Customer · 12 March 2024

★★★★★ 5/5

Trustpilot

Amazing experience with Helen and Nicky…

Amazing experience with Helen and Nicky from the Chalker's Rise development in Peacehaven!Both have been a staple in our home buying journey, even though we didn't proceed due to personal reasons, they've been there for every step of the process. Kind, supportive and fun -- just what I expected when I first met them. Their availability and lovely demeanour was truly one of a kind, I don't think we could've gone through the process without their superb attitude. Working with you both has been such an enjoyable moment of our lives, no matter the sad outcome -- you both deserve a raise and a promotion, you're just too good! Thank you again for the amazing experience, as first time buyers we couldn't ask for anything better, to be honest.Love,Gulden

Gulden · 8 March 2024

★★★★★ 5/5

Trustpilot

We moved in 2 days ago and our house is well presented and even had a lovely gift waiting for us…

We moved in 2 days ago and our experience from the very first viewing has been second to none.Kirsty has been really helpful from day one

Glenis · 29 June 2024

★★★★★ 1/5

Trustpilot

On going issues with water logged…

On going issues with water logged garden and flooding in the garage. Thought Barratts would have been be better than persimmon who we last purchased with but was so wrong. Water runs down the drive into neighbours garden. The same houses as ours on the estate have a wall around the bottom garden but ours doesn’t because it wasn’t in the plans. Doesn’t make it the right decision does it. Let’s see what NHBC think about it when we report them as we were told a slight incline not a water bogged hill

Consumer · 6 March 2024

★★★★★ 4/5

Trustpilot

Seamless process so far

Mansha Panesar, Sales Team Leader at Brooklands addressed a lot of our queries. We went with a big excel sheet of questions and she answered most of the with patience. We never felt that she is trying to sell the house, rather we felt like we are talking to a friend who is guiding us with the house purchase. She is polite and patient. I hope the team continues to maintan the same relation with us until we feel settled in the new house.

Aditya · 4 March 2024

★★★★★ 4/5

Trustpilot

The Part exchange process could use improvement

Dealing with the part exchange process was not very informative I was only notified last minute as what to do.

Rick · 16 March 2026

★★★★★ 1/5

Trustpilot

We bought a Barratt home thinking they…

We bought a Barratt home thinking they were 5 star builders as they had said, as soon as they have your money their customer service is non existent. They just want to get out of any problem. They make an experience that should be enjoyable an absolute nightmare. Avoid buying with Barratt.Reply advises we have been contacted by customer service. The customer service team is part of the problem. You get told one thing from site management then another by customer service. The customer service team do not care at all. Make sure you record every conversation with sales, site and customer service.

Customer · 28 February 2024

★★★★★ 5/5

Trustpilot

Excellent customer care

I was waiting for a long time for the house to be ready, so this was going to be less than 5 stars.But since buying the house, I genuinely cannot fault them. You hear stories about new builds, that trying to get snags sorted is like trying to get blood out of a stone.Not the case here. Once given the snag list, the customer care team were proactive in getting issues sorted, calling up frequently to organise times contractors could come. Every one of these has also been great - willing to do a couple of extra things that weren't initially on the list. Very impressed.

Huw · 27 February 2024

★★★★★ 5/5

Trustpilot

Momentum Waverley - Great service throughout

Throughout the process of buying the property there were ups and downs, the old office manager left half way through our purchase which meant Nic had to catch up with what was going on with our plot. Overall she’s done a fantastic job, was very friendly and helpful and we haven’t got any complaints so far. We had one issue where we couldn't get in touch with anyone for around a week due to a member of staff being ill and jot being covered but this did not affect our move in date and this was quickly rectified once higher management were aware of the issue.

Harrison · 27 February 2024

★★★★★ 5/5

Trustpilot

An excellent service from start to…

An excellent service from start to finish! Particular thanks to Jen at the site office, who has been brilliant, from our initial enquiry to us moving into our new home. Thank you!

James · 21 June 2025

★★★★★ 1/5

Trustpilot

I will never buy from Barratts again

I will never buy from Barratts again. When moving into our Millfield home on Wixams we immediately reported a sewage smell in the kitchen and a water logged garden. 6 months later they rectified the kitchen issue which was a poorly installed downpipe, meaning we had an open waste pipe. The garden has had work but was insufficient and is still flooded, boggy and smells like rotted vegetation, they have said that this is acceptable... We have chased and chased and been forced to make a formal complaint which still isnt being managed properly. Barratts are a joke.

Paul · 23 February 2024

★★★★★ 5/5

Trustpilot

Great sales team Gayle site manager…

Great sales team Gayle site manager mark, and assistant manager Liam.

Adeola · 21 May 2026