Mudd and Co York reviews

★★★★★ 5/5

Trustpilot

Barratts Homes - Wendel View Development.

This is our second home that we have purchased through Barratts - our first was 10years ago moving from London to Northamptonshire. There are a lot of developments occurring in our local area with many different developers. But ultimately we went back to the developer that we know and trust. The communication and assistance received from the team at Wendel View have been second to none (hence why we went back through Barratts again).

Miss · 30 September 2024

★★★★★ 5/5

Trustpilot

Fantastic Experience

My family couldn’t be anymore pleased with our new family home,The Barratt Team have been exceptional, Always so proactive & helpful.Stephaine our sales assistant has been a dream & always on the other side of the phone to help. Robert our site manger couldn’t do anymore for us. He’s pleasant and helpful. Fantastic management!! Excellent job team Barratt Torrance parkWe even got our keys a day early which was an extra bonus, We can’t wait to get moved & settled in our Fab new Barratt home.

Chelsie · 20 June 2024

★★★★★ 5/5

Trustpilot

Excellent service

Excellent service. Laura has been super helpful and really enthusiastic. Not pushy, has give me all the information and assistance I’ve needed to make the purchase.

MRS · 28 September 2024

★★★★★ 4/5

Trustpilot

Great

It was simply great with the way we are being taken through reservation process & plot selection & upgrades in the house. It would have been outstanding if our one request would have been considered to put the standing shower above family bathroom above bathtub, as it was quite necessary for us and we have to spend extra money and might needs tiles take off from the other plumber to get it fixed which could possibly not have nice finishing…

Harshad · 18 June 2024

★★★★★ 5/5

Trustpilot

Very happy!

From our initial meeting with the development manager until after we moved into our home, Barratt provided us with excellent service. We have quickly received answers to any questions or problems we have had. Our development team worked really hard to assist us in getting our house, and we were lucky to receive a 5% deposit contribution. Barratt's services and homes are excellent; the attention to detail and quality even in the slightest features are excellent!

Charmain · 22 August 2024

★★★★★ 5/5

Trustpilot

Keith was amazing

Keith was amazing. He was friendly and polite. He did everything that needed doing to a very good standard and whilst being very clean and tidy.

Sophia · 23 September 2024

★★★★★ 5/5

Trustpilot

The Sales & On Site Managers

The Sales & On Site Managers, David, Paul & Suzanne were all so helpful & knowledgeable. They did their very best to accommodate every request. Couldn’t fault them.

Paul · 19 August 2024

★★★★★ 5/5

Trustpilot

Great experience buying from Barratts

Gemma, Matt and the rest of the team have been great to deal with. The whole process from buying to moving in has been incredibly smooth and the customer care is fantastic. We love the house and the estate itself is well thought out, with a great park for the kids and a nice walking path around the side of the estate.Everyone we have interacted with at Barratts seems to really care about the houses they are building and genuinely wants the best experience for the people moving in.

Jack · 8 June 2024

★★★★★ 5/5

Trustpilot

I'm really pleased with my new home

I'm really pleased with my new home. There were a few small issues when I moved in, but Barratts have dealt with them quickly and with no problems. Great customer service.

Customer · 25 June 2024

★★★★★ 1/5

Trustpilot

No water in Barrat developments

In 3 years since I lived in a Barrat development I had so many days without water. All non-Barrat developments in the are have water we don't. It's been more than 12 h since we didn't have water when I write the feedback ina few hours will be 24h. Another thing is they barely pay for certain repairs. Barratt check the parking gate if you wonder what I am talking about.

Maria · 3 November 2024

★★★★★ 5/5

Trustpilot

Fantastic customer service

Fantastic customer service. Many thanks to Tony (Senior Sales Advisor) for all his support, keeping me updated & his patience throughout the process.

Mr · 2 November 2024

★★★★★ 5/5

Trustpilot

Sales office so friendly and…

Sales office so friendly and knowledgeable. Whilst looking around at other sites we felt that the Barratts home we have chosen is "the one" for us and straight away it felt so homely. Dovile has shown us around the house several times and has never minded if we called in on spec. So friendly and as a sales person she is second to none. She's "top notch". Can't wait to move in.

Christine · 18 October 2024

★★★★★ 1/5

Trustpilot

Do not buy a Barratt home!

Do not buy a Barratt home if you want any sort of customer care afterwards. I would give them 0 stars if I could. This is my 2nd new build home and I have never experienced sure poor customer care. All they do is lie, ignore you and treat you with no respect or fairness. Our garden can only be described as a boggy waterbed, they will not show us any plans or proof of drainage being fitted, claim they can rectify the whole thing in less than 4 hours and cost less than £300. They have tried telling us we wouldn't have used our garden anyway and when offering us penny's in compensation for not having a garden for 8 months, they have offered another house on the same street 3 x the amount and when called out on it, they will ignore you again. They have no respect for the people buying their properties, their workmanship and '5 star quality build' is anything but the truth and they have people working for them that tell you things to your face and then lie on emails. Only buy a Barratt house if you want nothing but stress for months after.Update, they replied giving me 48hrs to state more information, which is not enough time which clearly shows how little they support there customers.

Samantha · 4 June 2024

★★★★★ 5/5

Trustpilot

Barratts Bingham

Chris was helpful and friendly and was able to answer any questions asked. He explained things clearly and has made the house purchasing experience enjoyable so far :)

Gill · 12 August 2024

★★★★★ 5/5

Trustpilot

Kingsbrook development

I have visited the Kingsbrook development on 4 occasions and the sales advisor has been exceptionally helpful on each one. The first was when the flats were still under construction but she explained all about the development and showed me another property so I could see the finish of the kitchen, bathroom and flooring. The following was to decide if I wanted ground or 1st floor. Once again I wasn’t rushed or swayed towards anything. I was invited for a third visit as the flat I had shown a preference towards was finished. The fourth was to show my sons and for their input. The sales advisor spent a lot of time explaining everything to them and answered many questions they had. We walked around the development, which is large but spacious, and decided it was perfect for me so we went to reserve it. The sales advisor once again made sure we were all happy and understood everything. A big decision for me but not once was I rushed.

JoRo55 · 2 June 2024

★★★★★ 1/5

Trustpilot

We are looking at buying a new house…

We are looking at buying a new house again, won’t be from Barratts, once bitten twice shy. Never buy a house from Barratts, once you get past your 2 year warranty everything starts to fall apart. Contact them first thing they say is warranty period has ended don’t want to know sort it out yourself. Once they’ve got your money they don’t care. If they can get away with not repairing something which is substandard they will. Never again!!!

Neil · 19 June 2024

★★★★★ 5/5

Trustpilot

Amazing sales team!

We interacted with Jane and Wyllis from Barratt's sales team for a property at New Malden and it was a pleasure transacting with them.The team was very warm and welcoming and extremely helpful in providing great details on the property we were interested in. It was our first time buying a property and the team always assisted us with our general queries on buying a property. In the booking phase, my experience has been splendid with Barratt. I hope over the contracting and hand over phase as well, we would have a similar experience. Thank you!

Rohit · 29 May 2024

★★★★★ 1/5

Trustpilot

I would like to share my experience…

I would like to share my experience with the construction company "Barrett Homes." Unfortunately, my experience has been very negative. I purchased my dream home from them, but what I received was a poorly constructed house made with the cheapest materials. Every corner stands out with poor quality. A high price was paid for this house, expecting a high-quality home built with good materials, but we received the complete opposite, a cheaply built home.Over the past two years, when all the emerging problems should have been resolved, the company has continually tried to prove that everything is fine and that it’s supposed to be this way. They make me feel like an idiot and refuse to listen to the client’s opinion, although during the purchase process, the communication was entirely different, many promises were made, and a beautiful picture was painted.The reality turned out to be completely different. When I asked why, instead of the most beautiful area in the neighborhood with a lake, we have a swamp overgrown with bushes and full of mosquitoes, their response was that it was just a promotional picture. So, don’t be fooled by this company’s promises, and don’t believe a word they say.Read every word of your home package very carefully, as you will find that you are responsible for everything. Also, be aware that if you don’t like the house and see many problems, you have the option to return it within 30 days and get your money back. However, keep in mind that "Barrett Homes" builds homes on a conveyor belt, like in a factory, and employees care more about finishing quickly and meeting targets set by managers rather than ensuring quality.Do not trust this company and their promises. Be cautious and scrutinize every detail before signing the contract.

EG · 28 May 2024

★★★★★ 5/5

Trustpilot

Cecilia has been extremely helpful…

Cecilia has been extremely helpful throughout the whole process and has been very understanding of my circumstances and has kept me update with all details. Excellent service

Johanna · 20 August 2024

★★★★★ 5/5

Trustpilot

Barratt property reservation process is excellent

Barratt has made our home reservation seamless so far. Kelly has been extremely helpful and supportive. She is very attentive and provides us with adequate required information. We look forward to sharing our future experiences.

Nik · 25 March 2024

★★★★★ 5/5

Trustpilot

Karen was very helpful and informative

Karen was very helpful and informative, made the whole process easy and very simple to understand. Would recommend her for this.

PB · 17 November 2024

★★★★★ 1/5

Trustpilot

Purchased property on Ceres Rise…

Purchased property on Ceres Rise Swaffham. The general build is good but every thing else is completely rubbish. We have found the the contractors they use are of a very low standard and have no pride in there work. Everything they come to fix goes again within weeks. We have found that Barratts promise Everything but don't deliver. Once they have your money they move on . Would we buy again from Barratts certainly not.

David · 6 August 2024

★★★★★ 5/5

Trustpilot

1st class service

Everything was explained to me in detail & very clearly by Rob at your Pentref Llewellyn site. He is amazing, his knowledge, understanding & patience is absolutely first class.

Jacky · 29 June 2024

★★★★★ 1/5

Trustpilot

I would give 0 stars if I could

I would give 0 stars if I could, do not purchase a property from this builder. They chuck the houses up as quickly as possible and the amount of snags they leave you with is disgraceful. The finish on the properties is poor and it is clear there is no workmanship! Not to mention the people they hire to ‘fix’ any snags raised are just as bad a lot of the time. When you contact the ‘customer care’ team their responses are unhelpful and it takes weeks to get things fixed (that’s with a lot of chasing from yourself). Barratt’s has no formal complaint process other than to send an email to the same customer care team that at times are the people you are complaining about due to the lack of customer service.I would not recommend anyone buys a property from Barratt’s as from the other reviews I have seen I am not the only purchaser of their properties with similar issues. I would recommend everyone stays clear and purchases their new home elsewhere as it’s not worth the hassle, stress or money. Don’t waste your money on these overpriced and under developed properties.

Teigan · 2 May 2024