Mudd and Co York reviews

★★★★★ 5/5

Trustpilot

So accommodating!

So far Barratt have been brilliant at accommodating our requests, helping us to understand the process required for reservation, repeating if necessary with no agitation. They even got us into a vacant plot to show my parents round. It gives me confidence that hopefully the rest of the process will go as smoothly as possible.

NK · 17 June 2024

★★★★★ 5/5

Trustpilot

Great service from sales representative

Cecilia was very receptive, polite and well detailed throughout the process

Stephen · 31 March 2024

★★★★★ 5/5

Trustpilot

This was my first experience to the uk…

This was my first experience to the uk sale home marketing. The staffs there are very friendly and helpful. As i mentioned it was my first time, I doubted some part of the information, they were so patient and explained to me step by step, thank you!

Ruby · 23 October 2024

★★★★★ 5/5

Trustpilot

Ash was very helpful and clean and tidy…

Ash was very helpful and clean and tidy with minimal fuss

Sujjad · 18 March 2024

★★★★★ 1/5

Trustpilot

Phoebe castle Barrett homes.

Phoebe castle. Phoebe Southwell. Jannette Murray-jones. If you ever have to deal with either of these two members of staff in the Southampton offices I feel sorry for you. They will constantly lie to you. Mislead you and make you think it’s your fault your house has problems. They also lie about when things like the maintenance of the grass etc will be done. The latest issue is the skate park on our estate has been vandalised with graphitte. Phoebe sent me an email saying it would be sorted last week. Still no staff have attended to remove the tags and they are not replying to emails. !!!Funny how Barrett’s have asked for more info. If they just go and speak to Phoebe or her manager Jeannette Murray jones they will both know exactly who I am.FAO of the rep who asked me to reply, I did and as normal nothing was done....you are also officially useless.

Mick · 5 July 2022

★★★★★ 5/5

Trustpilot

Everything was clearly explained and in…

Everything was clearly explained and in detail, very relaxed and friendly

Mike · 11 March 2024

★★★★★ 1/5

Trustpilot

I wish I didn’t buy my home from Barratt

Well where do I start…we’ve had nothing but problems with Barratt since day dot. We reserved our flat in April 2021 and were due to move in December 2021. Due to covid and building materials shortage our new build got delayed several times, in the end it got delayed by an additional 6 months. You’d think after waiting 14 months for your flat to be built that by the time you actually move in, everything will be built and ready. Noooo, not with Barratt! We took ownership of our new flat with the bathroom lights dangling because they weren’t attached properly and without a fitted wardrobe! We had done a home tour a week prior to collecting the keys and the materials for the fitted wardrobe were just laying in the living room. In the week from when we did the tour to when we got the keys, they just moved the wardrobe materials from the living room to the bedroom. What actually have they been doing all this time? It’s funny because we paid for a completed flat but never actually got a completed flat. The workmanship is so poor and looks like it’s done by amateurs, even the light switches look so tacky and cheap as it’s just white plastic covers. They used a yellow tint white paint to paint all our walls on the inside so the inside looks like a chain smokers house. And as for Barratt’s “preferred” solicitors (New Homes Law) they’re actually so inexperienced and make mistakes. We were meant to get a £1,000 incentive from Barratt for using their preferred solicitor, New Homes Law. So when it got to our final completion statement, New Homes Law took our £1,000 incentive and made it look like they deducted the £1,000 fee from our mortgage amount. We queried it with them and we said they can’t just go changing the mortgage amount on paper without telling the lender. They refused to look at the numbers again and insisted that the statement was correct. Eventually we had to get our broker involved which resulted in New Homes Law sending us a corrected completion statement except now they have deducted our £1,000 from their fees. They didn’t even apologise for their error which made me question if they did it deliberately. There’s definitely something fishy going on between Barratt and New Homes Law in my opinion. So now by this point we’ve had a bad experience with Barratts solicitors, we’ve waited 14 months for our flat, they’ve given us a poor quality flat, no fitted wardrobe and they couldn’t even put a little bow on our front door to welcome us into our new home!! The new home gift they gave us was also so bad - a water bottle and a candle and reed diffuser from a brand we’ve never heard of. It’s so disheartening to see other people move into their new build flats and they get massive bows on their front doors and Jo Malone gifts from their developers. I will never buy another Barratt home again and I will never recommend anyone else buy from them. Their homes are cheap but definitely not cheerful.

Tarryn · 30 June 2022

★★★★★ 5/5

Trustpilot

Wonderful experience!

Lovely new home. Whole process was handled with care.

Matt · 19 December 2025

★★★★★ 5/5

Trustpilot

Tracy

Tracy is very Helpful, she work hard

CK · 13 May 2024

★★★★★ 5/5

Trustpilot

Adriano was absolutely brilliant

Adriano was absolutely brilliant. He helped us through the process. Would highly recommend.

Mark · 2 January 2024

★★★★★ 5/5

Trustpilot

Excellent customer service Kelly was so…

Excellent customer service Kelly was so helpful, friendly and honest.

Hollie · 3 March 2024

★★★★★ 1/5

Trustpilot

please be careful

please be careful when you buy a new build from these charlatans . Once they take your money they dont fix snags and when they do they do half a job and let you lost with the house upside down with no compensation. They ignore emails and voicemails honestly please think before you buy here

Karen · 30 April 2024

★★★★★ 1/5

Trustpilot

Wish we NEVER PURCHASED A NEW BULLD FROM BARRATTS

Well we have been living in our home for four weeks.Garden only finished yesterday, 3.5 weeks after completion and still not completed to a good standard.Issues with out of hours and our heating. Sticky valves, issues with heating being wired up to wrong zones, boiler wired up wrong and faulty thermostats.Lumpy walls which the deputy site manager had said there is nothing they can do. Lots of tape and nail marks, cracked and marked sinks..the list goes on!!Site manager did not turn up to my first nor second 7 day snag list so had to be rearranged, asked for deputy site manager to do this. He arranged time and date but was three hours late.. the next day he comes around with the site lads who I have on my video doorbell as there was motion outside. The deputy site manager is there selling the site staff how f#@#£&g petty my snags are. When. I have just paid £250,000 for a house.. I want it correct.Very unprofessional behaviour and I will not accept it.

MRS · 27 April 2022

★★★★★ 5/5

Trustpilot

Above & Beyond

I truly can't thank the team at River Meadows enough. They have been supportive, knowledgeable, and prompt in securing our new family home. A variety of schemes and offers are available so it's worth giving them a call and seeing what can be worked out, trust me it's worth it it certainly worked in our favour.

Joshua · 7 April 2024

★★★★★ 5/5

Trustpilot

Paula has been wonderful throughout the…

Paula has been wonderful throughout the process

Heather · 22 April 2024

★★★★★ 5/5

Trustpilot

Very good customer service. Sarah is brilliant

Sarah, the Sales Adviser in Bodicote, was so knowledgable and welcoming. Every communication we have had with her, whether face to face, email or phone, has been great. She has always kept us informed at all stages and can always answer our questions. She is joy.

Babyf0x1 · 23 September 2024

★★★★★ 5/5

Trustpilot

Purchase of New Home

Throughout the process of purchasing the property, we were kept abreast of how things were progressing with the build and were assisted by Amy and Allan in all aspects of the handover prior to moving into the property on 01/03/24. We couldn't have asked for anything more and the snagging points listed/presented were dealt with promptly.

Joyce · 28 March 2024

★★★★★ 5/5

Trustpilot

Great!

Stephanie was lovely and very helpful.

JS · 5 May 2024

★★★★★ 5/5

Trustpilot

The process was seamless from start to…

The process was seamless from start to finish. The staff were friendly and helpful.

Abimbola · 18 October 2025

★★★★★ 5/5

Trustpilot

We were given tremendous support from the beginning to the end

The support offered to us was superp.

Sharon · 20 December 2025

★★★★★ 5/5

Trustpilot

Great customer service which has…

Great customer service which has continued throughout the whole process and now we have moved in. Cannot speak highly enough. Chris and Sam great in the sales office and Nathan on the site has been helping us settle in. Top marks all round

Mr · 25 October 2024

★★★★★ 5/5

Trustpilot

Great service

I bought a house with Barratt home and moved in at the end of August. The process was so smooth from initial appointment through to the last inspection and move in. Sophie the sales advisor was so helpful and kept us informed throughout the process.

MO · 22 September 2024

★★★★★ 5/5

Trustpilot

Great sales representative

Susan · 18 January 2026

★★★★★ 5/5

Trustpilot

All team members are extremely helpful and knowledgeable

From the start of the process we have been well informed and looked after. We have been in close contact with Karen our Sales Executive for Berry Acres. Every member of the team that we have spoken to are really friendly, approachable and helpful. We are looking forward to moving into our new home soon.

Louise · 22 March 2024