Mudd and Co York reviews

★★★★★ 5/5

Trustpilot

Incredible Company

Can’t rate this company highly enough. Throughout the entire process, they’ve been incredibly informative, dedicated to providing a superb service and a personal experience. The build quality of the houses are top quality and the site team are excellent. Thank you!

Anthony · 1 October 2024

★★★★★ 5/5

Trustpilot

Monkton Gardens

Monkton GardensUpto now our experience has been very good. We are in the process of part exchanging our home for a new barratt home at Monkton Gardens. Abbi has helped us along the way whilst being very busy at the showhome office. We are very excited about the move.

Claire · 14 May 2024

★★★★★ 5/5

Trustpilot

In the process of buying the new home

In the process of buying the new home, all the team were very knowledgeable and very accommodating, always happy to help! If it was a technical question related to the home or the step by step process of buying the home you always got the information you were after (and usually very quickly).

Kris · 23 February 2024

★★★★★ 1/5

Trustpilot

everything

first of all, please strengthen your service team to have a hotline or a direct whatsapp hotline or email to receive enquiries and with promise to reply within 24 hours. Particularly to new immigrants like us. I totally could not see you have any, none servicing promise or service at all

Tin · 2 April 2024

★★★★★ 5/5

Trustpilot

The fact that staff were excellent. we…

The fact that staff were excellent we met with 3 and all were respectful,knowledgeable no matter what we asked them,also been on the end of phone or email to answer any of our queries ,it went a long way in our final decision we also visited other new builds and your staff shone.

Mrs · 19 February 2024

★★★★★ 1/5

Trustpilot

Barratt Home advertising is…

Barratt Home advertising is disappointing to read -I haven't received this Barratts! Choosing quality you can trust! Your advertising is mis-leading!Award-winning quality, year after yearWe’re* proud to consistently be an award-winning housebuilder. This shows our dedication to delivering high-quality homes that our customers love to live in.When you choose a brand-new Barratt home, you’re choosing quality you can trust.Buy a quality new home with confidenceWe’re dedicated to building high-quality, homes so you can buy with confidence.Start your move with the UK’s most recommended housebuilder today.We're here to support you. We take enormous pride in our customer service We’re dedicated to delivering great service and high quality homes, year after year.

Ww78 · 27 May 2024

★★★★★ 1/5

Trustpilot

Awful expereince

Awful expereinceKitchen cabinet not repaired despite fup for more than few months.House next door on the plan is not social house, when moved in it realized that they dedicated this to social housing, milk bottles stolen, kids fighting, this is type of community you get for a 480K investment.

Mohamed · 8 May 2024

★★★★★ 5/5

Trustpilot

All the site team and office team have…

All the site team and office team have been brilliant they’ve gone over and above and helped with any issues that have come up. It’s been a great experience, the team stay engaged with regular check ins and dialogue to ensure everything is as expected.

Customer · 1 July 2024

★★★★★ 1/5

Trustpilot

Shady cowboy company!

We were charged for premium quality but received extremely low quality instead. Their customer service is severely lacking. The "new build area" we live in looks like a jungle due to the complete lack of maintenance, despite it being their responsibility. This company is an absolute joke!

A · 26 May 2024

★★★★★ 5/5

Trustpilot

The sales officer is very nice and…

The sales officer is very nice and helpful. She gave me good infomation and support, even I had been contacting with her via email overseas. It was a great experience on the day of completion. The process of handover of keys were very smooth.

Mr · 17 July 2024

★★★★★ 5/5

Trustpilot

5 star team!!

Barratt staff have been amazing from the minute we met them. We get constant updates and check ins, keeping us up to date with the process. The staff are incredible and so friendly! I would never look to buy anywhere else. Thankyou

Customer · 12 August 2024

★★★★★ 3/5

Trustpilot

Moving date

Moving date, solicitors have sent my funds across at 10am and they still won't answer my calls at 12pm... everything else prior has been fine but it's just really frustrating when I have everything ready to go

Customer · 25 October 2024

★★★★★ 5/5

Trustpilot

Great experience, would highly recommend.

I had a great experience with Barrett London, every member of staff I interacted with was lovely, friendly and highly capable. They gave me a warm welcome and were very helpful. The apartment is done to a very high standard. I’d highly recommend buying from them.

Caroline · 23 May 2024

★★★★★ 5/5

Trustpilot

Mark

Mark, arrived promptly, completed all the tasks we had pointed out to customer care, and carried out further repairs to window seals, replacing the fire seals in the door frames etc without me asking. A great asset to your team. Polite, professional hard working and tidy. Thank you

Maria · 10 April 2024

★★★★★ 5/5

Trustpilot

the completion date was right on time…

the completion date was right on time we were worried cause our lease from our previous house was running out and we were relieved to get keys a day before the end of our lease

Vimbai · 15 November 2024

★★★★★ 4/5

Trustpilot

There are months of delay away from the first estimation completion.

The overall is good, just that there was delay of months for 1-2 times for various reasons. It may be a bit hard to arrange if you are renting a place waiting for completion. But you may talk to the sales team to see how they can help.

Customer · 4 April 2024

★★★★★ 1/5

Trustpilot

Barratts Back Themselves!

Barratts Back Themselves!Barratts advertise their homes as high quality!Barratts Truley believe they have sold me a high-quality home, despite over 300 snagging issues. Poor quality materials and finish to the property = not high quality.Despite the evidence to prove Barratts have not sold me a high-quality home they refuse to compensate me for it. I have provided quotes for over £20k to show what costs are needed to bring my home up to a high-quality home as Barratts advertised. My house is valued lower than is should be because of the poor-quality finish.Barratts feel all off their houses are finished the to a high-quality standard, and they feel their advertising backs the houses they sell to their customers.Their garden fencing is not high- quality.Their staircases/bannisters are not high-quality.Their workmanship and finish to the decoration/painting is not high-quality.I have experienced an appalling experience and Barratts despite everything they have put me through still back themselves and feel they have sold me a high-quality home despite all the evidence. Their own staff signed off the house off as 'Good' not excellent, and definitely not high-quality.I have raised an official complaint with ASA - Advertising Standards Authority for Barratts mis-leading advertising - I would highly recommend anyone else who has not received a high-quality home to do the same.Barratts need to be held accountable and they need to take responsibility for selling a poor-quality house.What's even more worrying; The NHBC also signed the house off.

Ww78 · 29 March 2024

★★★★★ 5/5

Trustpilot

Katie and James at Amberswood have been…

Katie and James at Amberswood have been so great throughout the process of buying my first home. I am really grateful for the both of them and they have kept me updated throughout the whole process and made the process stress-free so far. Looking forward to the completion and move in date next year.

FE · 12 November 2023

★★★★★ 1/5

Trustpilot

The worst property developer in the…

The worst property developer in the world!The homes are cheap looking and overpriced. I raised a complaint about something that broke in my home 2 months ago and they’ve still not rectified the matter. They keep on giving me excuses every few weeks and blaming their tardiness on bad employees. Save your money and buy a home elsewhere!!

Tarryn · 2 August 2023

★★★★★ 5/5

Trustpilot

All through our journey from the…

All through our journey from the expression of interest to the final completion was brilliant. We were kept updated on all aspects regularly and very glad with the progress and the engagement with the staff.

Kolawole · 2 November 2024

★★★★★ 5/5

Trustpilot

A fantastic experience….

A fantastic experience from reservation through to completion. A fantastic sales team who made everything easy and enjoyable. I’ve just moved into the house of my dreams and I love it. Can’t recommend enough. Thank-you

Ryan · 2 November 2024

★★★★★ 5/5

Trustpilot

Exceptional customer service

The process from viewing the proposed property floor plans to reserving the property was very efficient which suited our timescale. The personal customer service and communication between myself and the sale representative was exceptional.I am extremely pleased with the ongoing service and look forward to moving in soon.

Aldrena · 18 March 2024

★★★★★ 5/5

Trustpilot

Whitby

We had a very positive meeting at the Whitby site everything was explained such as the reservation process etc which we understood fully. Any questions were answered quickly and to our satisfaction. Overall a good experience.

Scarborough · 14 October 2024

★★★★★ 1/5

Trustpilot

Barratts I'm Still Waiting for Answers!

I have now asked Barratts 5 times to answer my questions - They claim to be highly customer focused. Barratts ask for my contact details via Trust Pilot, but do not contact me to discuss. Review raised 22/2/24 - No response from BarrattsReview raised 5/3/24 - No response from BarrattsReview raised 15/3/24 - Will Barratts respond?Here are my questions again Barratts - Are you going to respond and answer my questions?Barratts still refusing to answer simple questions!Barratts will you answer my questions now?Email from Barratts - Notwithstanding BDW’s attempts to resolve this matter, you have asserted that BDW has lied to you, treated you badly and affected your mental health and wellbeing. On behalf of BDW, all of these allegations are firmly refuted; they remain entirely unsubstantiated and unfounded.Q1 - Could you also confirm if your comments below are of a professional or personal nature - are you professional qualified to assess my mental health and wellbeing without professional engagement?I have offered3 times for Barratts to refer me to a professional to assess my Mental Helth and Wellbeing - requests were ignored - Let me know if you would like to refer me or not?Q2 - I have provided you with evidence several times - have you seen and assessed this?Q3 - High Quality Homes - Has Barratts sold me a high-quality home? The quotes I previously attached are for high quality workmanship. Barratts failed to deliver despite several site visits, technicians and suppliers attending to complete the works.Q4 - Are you aware my house will not sell for a higher price due to the poor-quality workmanship and materials used in the house?Customer ExperienceI have evidence to show Barratts staff have not held my best interests as the heart of their hand.Examples belowItem 1 - Barratts staff emailing your suppliers telling them I am difficult, hard to work with - Barratts already have the evidence to this conversation - Can you confirm if the content personally attacking me is correct, or is it a lie?Item 2 - Barratts staff internally personally attacking me by telling people i am Rude and Demanding - Barratts already have the evidence to this conversation - Can you confirm if the content personally attacking me is correct, or is it a lie?Item 3 - Barratts staff lied about a conversation with me discussing if I needed to check works completed - I was asked to check the work before the technician left the property. The technician lied and said I was too busy in meetings - I gave enough time and opportunity for Barratts staff to be honest about the conversation, but Barratts staff continued to lie about the conversation - Barratts already have the evidence of this conversation via email and video - Can you confirm if the content of the video is correct, or is it a lie? Barratts said it wasn't clear in the video what was said, it is very clear. I suggest Barratts seek legal expertise if they are struggling to understand a clear conversation.I emailed you last week requesting further understanding of comments made by Barratts - Still waiting for this.I have raised an official complaint with The Advertising Standards Authority Ltd. Your advertising is mis-leading, and you have not delivered a high-quality home as advertised, nor have you provided high quality customer service.

Ww78 · 15 March 2024