Mudd and Co York reviews

★★★★★ 5/5

Trustpilot

Great experience so far

We have been in our new home a week now. We have only found small paint issues and similar which have been dealt with quickly. The Barratts team have been very helpful and friendly. A special mention for Mat who is brilliant.

Richard · 6 July 2024

★★★★★ 1/5

Trustpilot

Barratts still refusing to answer my questions!

Barratts still refusing to answer my questions! Step up and take responsibility!Barratts will you answer my questions now?Email from Barratts - Notwithstanding BDW’s attempts to resolve this matter, you have asserted that BDW has lied to you, treated you badly and affected your mental health and wellbeing. On behalf of BDW, all of these allegations are firmly refuted; they remain entirely unsubstantiated and unfounded.Q1 - Could you also confirm if your comments below are of a professional or personal nature - are you professional qualified to assess my mental health and wellbeing without professional engagement?I have offered3 times for Barratts to refer me to a professional to assess my Mental Helth and Wellbeing - requests were ignored - Let me know if you would like to refer me or not?Q2 - I have provided you with evidence several times - have you seen and assessed this?Q3 - High Quality Homes - Has Barratts sold me a high-quality home? The quotes I previously attached are for high quality workmanship. Barratts failed to deliver despite several site visits, technicians and suppliers attending to complete the works.Q4 - Are you aware my house will not sell for a higher price due to the poor-quality workmanship and materials used in the house?Customer ExperienceI have evidence to show Barratts staff have not held my best interests as the heart of their hand.Examples belowItem 1 - Barratts staff emailing your suppliers telling them I am difficult, hard to work with - Barratts already have the evidence to this conversation - Can you confirm if the content personally attacking me is correct, or is it a lie?Item 2 - Barratts staff internally personally attacking me by telling people i am Rude and Demanding - Barratts already have the evidence to this conversation - Can you confirm if the content personally attacking me is correct, or is it a lie?Item 3 - Barratts staff lied about a conversation with me discussing if I needed to check works completed - I was asked to check the work before the technician left the property. The technician lied and said I was too busy in meetings - I gave enough time and opportunity for Barratts staff to be honest about the conversation, but Barratts staff continued to lie about the conversation - Barratts already have the evidence of this conversation via email and video - Can you confirm if the content of the video is correct, or is it a lie? Barratts said it wasn't clear in the video what was said, it is very clear. I suggest Barratts seek legal expertise if they are struggling to understand a clear conversation.I emailed you last week requesting further understanding of comments made by Barratts - Still waiting for this.I have raised an official complaint with The Advertising Standards Authority Ltd. Your advertising is mis-leading, and you have not delivered a high-quality home as advertised, nor have you provided high quality customer service.

Ww78 · 13 March 2024

★★★★★ 5/5

Trustpilot

I dealt with an amazing salesperson in…

I dealt with an amazing salesperson in Formby (Louise Regan) who has top notch customer service skills. Nothing is too much for her. Her pleasant demeanour and superb personality really helped to make the sale.

Law · 22 October 2024

★★★★★ 1/5

Trustpilot

Barratts still refusing to answer…

Barratts still refusing to answer simple questions!Barratts will you answer my questions now?Email from Barratts - Notwithstanding BDW’s attempts to resolve this matter, you have asserted that BDW has lied to you, treated you badly and affected your mental health and wellbeing. On behalf of BDW, all of these allegations are firmly refuted; they remain entirely unsubstantiated and unfounded.Q1 - Could you also confirm if your comments below are of a professional or personal nature - are you professional qualified to assess my mental health and wellbeing without professional engagement? I have offered3 times for Barratts to refer me to a professional to assess my Mental Helth and Wellbeing - requests were ignored - Let me know if you would like to refer me or not?Q2 - I have provided you with evidence several times - have you seen and assessed this?Q3 - High Quality Homes - Has Barratts sold me a high-quality home? The quotes I previously attached are for high quality workmanship. Barratts failed to deliver despite several site visits, technicians and suppliers attending to complete the works. Q4 - Are you aware my house will not sell for a higher price due to the poor-quality workmanship and materials used in the house?Customer ExperienceI have evidence to show Barratts staff have not held my best interests as the heart of their hand.Examples belowItem 1 - Barratts staff emailing your suppliers telling them I am difficult, hard to work with - Barratts already have the evidence to this conversation - Can you confirm if the content personally attacking me is correct, or is it a lie?Item 2 - Barratts staff internally personally attacking me by telling people i am Rude and Demanding - Barratts already have the evidence to this conversation - Can you confirm if the content personally attacking me is correct, or is it a lie?Item 3 - Barratts staff lied about a conversation with me discussing if I needed to check works completed - I was asked to check the work before the technician left the property. The technician lied and said I was too busy in meetings - I gave enough time and opportunity for Barratts staff to be honest about the conversation, but Barratts staff continued to lie about the conversation - Barratts already have the evidence of this conversation via email and video - Can you confirm if the content of the video is correct, or is it a lie? Barratts said it wasn't clear in the video what was said, it is very clear. I suggest Barratts seek legal expertise if they are struggling to understand a clear conversation.I emailed you last week requesting further understanding of comments made by Barratts - Still waiting for this. I have raised an official complaint with The Advertising Standards Authority Ltd. Your advertising is mis-leading, and you have not delivered a high-quality home as advertised, nor have you provided high quality customer service.I

Ww78 · 5 March 2024

★★★★★ 5/5

Trustpilot

Easy transition

Quick process, majority of things required were dealt with for me. All people involved were great. Anthony on the site team has also been great since I have completed, helping sort any issues or questions i have with the property.

Customer · 26 July 2024

★★★★★ 5/5

Trustpilot

Thank You

To be fair, I must acknowledge Barratt's customer service at Trustplot. I raised my concern here previously, and they provided me with a prompt response. Now, the defect has been repaired. Fingers crossed, hoping the issue is fixed. Thank you to the customer service team; I really appreciate it.

Ryan · 1 February 2024

★★★★★ 5/5

Trustpilot

Everyone has been brilliant so far

Everyone has been brilliant so far, especially Claire and Andy. Really helpfully and making my move so easy. Thank you!

Carolyn · 28 June 2022

★★★★★ 5/5

Trustpilot

Fantastic hard working teamFantastic service from day one

Fantastic service from day one , Always friendly,knew the product Always answered questions and emails in good time kept in touch throughout the process A Great team at the Lillie's Shrewsbury Many Thanks

Mark · 8 November 2024

★★★★★ 5/5

Trustpilot

Everything so far up to completion has…

Everything so far up to completion has gone well with regular updates from the showroom sales agents .Plus I was impressed with the final house tour before moving in and happy to receive a beautiful moving in gift of a Hamper as a welcoming gesture !

Julie · 28 March 2024

★★★★★ 5/5

Trustpilot

Nice customer service 👌 thank you 🙏🏾

Customer · 21 September 2025

★★★★★ 5/5

Trustpilot

Very good support through the whole…

Very good support through the whole process.

Lis · 21 September 2025

★★★★★ 5/5

Trustpilot

House lives up to our expectations …

Angie and Louse ( sales) always helpful along with Tom plus site team. Obviously a few issues which we expect with a new build such as missing shelf in kitchen but will get sorted eventually.

Mr · 5 October 2024

★★★★★ 5/5

Trustpilot

Sam D came to our home to rectify the…

Sam D came to our home to rectify the defects in our home. He did a fantastic job and I could not ask any more. He was very pleasant to have around, and went above and beyond to make sure we were happy. Thanks so much!

Georgina · 22 March 2024

★★★★★ 5/5

Trustpilot

Contacts at the site were first class

Contacts at the site were first class, all were very friendly, approachable, knowledgeable and helpful. The house is fantastic and Barrett helped make the move as smooth as it could possible have been

Scott · 2 November 2024

★★★★★ 5/5

Trustpilot

Rokas Stepanovas seems to work…

Rokas Stepanovas seems to work tirelessly and is always able to answer any query promptly. He is always very pleasant to deal with and makes us feel very assured because problems with the house have been dealt with quickly.

Yamil · 28 July 2024

★★★★★ 4/5

Trustpilot

I was particularly impressed with the…

I was particularly impressed with the professional conduct of Amanda and Nicole at their Sycamore Grove project. They were very prompt in responding to all our enquiries. They were also very patient in taking myself and my wife through the documentation process to ensure we have all the required information about the property. Kudos to the team!

Steven · 21 June 2023

★★★★★ 5/5

Trustpilot

Really enjoying my new home and has…

Really enjoying my new home and has been a really warm welcoming enjoyable experience from viewing the property to moving in, also the sales team and management team have been really helpful continually, would definitely recommend a home from Barrets. 🙂

Jamie · 13 June 2024

★★★★★ 5/5

Trustpilot

Experience of New Build House Purchase

Open and honest attitude from Sales staff - no pressure to proceed - gave us time to discuss what we wanted to and time to review the show home on our own and also the development

Elaine · 3 September 2024

★★★★★ 5/5

Trustpilot

Fantastic service with Barratt

Fantastic service with Barratt. Fiona looked after me very well, very warm and friendly. I really love the properties and location and I am looking forward to moving in my new home. Thanx guys 😊

David · 16 September 2024

★★★★★ 2/5

Trustpilot

I guess it depends on whom you are…

I guess it depends on whom you are getting as the customer representative, however, it takes them months to get any sort of reply back from them and constant chasing is a must. Like squeezing water from a rock

Alina · 11 July 2024

★★★★★ 5/5

Trustpilot

Excellent customer service

Excellent customer service, everyone we have dealt with have all been very friendly and helpful. Very happy with the process in purchasing our new home, still can't believe it only took 6 weeks. Love the quality of the house, we've settled in very quickly.

Johnny · 4 April 2024

★★★★★ 5/5

Trustpilot

Efficient sales team

I thought Heather who dealt with myself and my partner was more than helpful and tried to give us as much as she could all the things I require to make the house work for me . A very efficient, friendly and professional lady.

Janine · 31 March 2024

★★★★★ 5/5

Trustpilot

Suzanne Ferry from the sales team waa…

Suzanne Ferry from the sales team waa excellent from start to finsh, she made the whole experience of buying our first new build exciting and kept us up to date throughout.

Angela · 3 November 2024

★★★★★ 5/5

Trustpilot

Found all the Staff to be very helpful…

Found all the Staff to be very helpful with any queries we may of had within a friendly atmosphere. What we thought was going to be a stressful experience was made all the easier by all concerned and made our move feel pleasurable and exciting.

Jax · 1 March 2024