Trusted Agent profile · York
★★★★★
2,959 reviews across 2 platforms
2 Low Ousegate, York, YO1 9QU
Linley & Simpson's office in York, at 2 Low Ousegate, is rated 4.6 out of 5 across 2,959 reviews on two platforms, including 803 Google reviews rated 4.4. See how it compares with other estate agents in York.
Every review we hold for the York office, from every platform, shown as written. First names only.
5/5
TrustpilotKelly Boot
Kelly Boot, amazing person who never hesitate to do her Best !! Her work and dedication are outstanding!! I highly recommend you for Linley & Simpson - Sheffield for your Next Home chase!!!
This is great to hear, thank you also for the recommendation. Thank you again!
5/5
TrustpilotContact with Rachel Urry
Contacted and spoke with Rachel Urry regarding carrying out garden maintenance on property we rent. Prompt and professional assistance and response to reach a satisfied conclusion. Will be a big help to us as tenants going forward.
It has been great to hopefully get a resolution for you that will help with things going forward, thank you!
5/5
TrustpilotMatt Kendrick
Matt Kendrick handled my apartment checkout yesterday and I was very happy with his service. He was fast, efficient, and very friendly throughout the process. Made everything smooth and stress-free. Highly recommend!
Thank you for your review Mehak and for looking after the property during your tenancy, it was a pleasure to return your full deposit!
5/5
GoogleI had Linley & Simpson as estate agents in charge of selling my house. Their service and level of commitment was outstanding, there were one or two problems with buyers but Rebbeca and her team overcame these. The result was achieving full asking price with very little input from me ....they did it all ! I would definitely use them again.
5/5
TrustpilotQuick and effective response from…
Quick and effective response from Jennifer Lowe
5/5
TrustpilotPrompt response
Zak Jilaani's prompt response made me feel valued and assured that the company genuinely cares about its service users. This level of attentiveness and commitment to customer service reflects a dedication to meeting our needs and ensuring a positive experience.
This is what the team aim to do every time, we are so pleased you felt appreciated and valued !
5/5
TrustpilotWe received excellent service from…
We received excellent service from Alex, our first point of contact, and Ellie, who showed us around the property. They listened and answered all our questions. Together they made the whole rental process hassle-free. It was a pleasure to work with them.
Thank you Richard for taking the time to leave us a review. We look forward to seeing you again on your move in date! Ellie and Alex at Headingley Branch
5/5
TrustpilotEfficient and effective
Efficient and effective. Emily from the L&S Sheffield team has been easy to contact and efficient at sorting arising issues with our rental property in Sheffield. Emily always keeps us informed and engaged with regard to issues/ costs as required. First class Emily, thankyou.
Thanks for the lovely for the review and in particular that of Emily!
5/5
TrustpilotBradley Bolton gave me great customer…
Bradley Bolton gave me great customer service as I was in a rush to find a flat as a previous one fell through. Linley and Simpson were great at meeting my deadline and preferences.
Hi Emma, Thank you for your review. I am glad I were able to help and find the right flat for you!All the best,Bradley
1/5
TrustpilotDon't deal with this company
Don't deal with this company. They don't care about your property if you are a landlord, and if you're a tenant it takes ages to have things fixed. They tried to make me believe that six different appliances, all of them four years old, had suddenly given out, all at the same time. They hadn't bothered to check these when the last tenant moved out, and let the new tenant discover for herself in late October that the wall heaters "didn't work" (i.e. had been thrashed by the last tenant.) They see landlords as a cash cow, not a customer they are responsible to help.
5/5
TrustpilotProfessional Estate agents …
Linley and Simpson is a professional Estate agents. They provide professional knowledge to their clients and their staffs are very friendly and helpful. They reply your inquiry promptly. As the landlord, I used their services over 15 years. Highly recommended.
Thank you your lovely review William, it's much appreciated!
5/5
TrustpilotLehila Owen linley and simpson agent
We met at the appropriate time with Lehila Owen of linley and simpson who was very professional and gladly took notes of our queries. We were taken around the property with ample time to view and overall was a pleasant experience.
Thank you very much for your review, it was lovely to meet you and your family! I wish you the best of luck with your property search (and restaurants!), Lehila
5/5
TrustpilotAlways got back to us in a timely…
Always got back to us in a timely fashion. Very pleasant and easy to deal with. Very thorough and fair inventory. Made the whole application/ completion process easy and simple.
Thank you so much for your kind words! We’re thrilled to hear that you found our communication prompt and the process smooth. It was a pleasure working with you, and we’re glad we could make everything straightforward and stress-free. If there’s anything you need in the future, don’t hesitate to reach out!
5/5
GoogleCal was super helpful and her attention to detail was much appreciated...
Thank you for your review Sarah and for letting us know how helpful Cal was!
5/5
TrustpilotJennifer Lowe in L & S accounts has…
Jennifer Lowe in L & S accounts has handled the transfer of ownership of a number of properties very smoothly. Explaining things to me as we went along.
Thank you for your review, Carolyn. It’s really appreciated. Please don’t hesitate to let me know if you need assistance with anything in the future.
5/5
TrustpilotThank you for my visit
Thank you for my visit. It was nice to meet such a nice polite understanding lady! Sally Bird Arrived on time and was very thorough! Took care of any minor questions! I'm very happy. X
Thanks, Steve, for the lovely review. It was great to meet you, your home is looking great. - Sally
1/5
TrustpilotAVOID AT ALL COSTS
This is must be the worst estate agency Ive EVER come across! Had a dead rat in the bathroom that took them nearly a month to resolve.Contacted my family if the rent was late after telling them not too.Took over a MONTH to get deposit back.Charged for burns in the carpet that were already there when I had moved inAll they seem to care about is MONEY!AVOID AT ALL COSTS!!!
Thank you for your feedback, a 1-star experience is not what we expect for our customers. We’d like the opportunity to make this right and ask that you email us at feedback@linleyandsimpson.co.uk with further details about the property you are referring to as well as the branch you were dealing with.Without any further information, we are unable to learn from our mistakes and deliver the first class service that should be expected.Kind regardsSalena WestCustomer Service Manager
4/5
TrustpilotInventory checkout
I I was updated when the inventory checkout was carried out and would have the deposit returned in full. Maya and Linley are Simpson were friendly, polite and professional.
Thank you for your feedback! We’re so glad to hear that you were kept informed during the inventory checkout process and that your deposit was returned in full. It’s wonderful to know that Maya and the team at Linley & Simpson were friendly, polite, and professional throughout your experience. Your satisfaction is very important to us, and we truly appreciate you taking the time to share your positive experience
5/5
TrustpilotCal dealt with all our queries very…
Cal dealt with all our queries very promptly and efficiently , under difficult circumstances from the buyers side, but kept her patience .A pleasure to deal with her. Thank you.Pauline and John
Thank you for your review, it was a pleasure dealing with you both throughout the sale and lovely to meet you both at the property on Thursday. All the best in your new home. - Cal
5/5
TrustpilotExcellent experience
I had a great experience with Linley & Simpson, top class service for all in house issues / maintenance and in time inspection of my home as well.Overall they are the best agents and professional as well with very polite response always.
Thank you for reaching out to us and letting us know your feedback!
5/5
TrustpilotFantastic service from Ben Holmes and…
Fantastic service from Ben Holmes and Georgia Elsworth helping me to rent a property locally. Felt like they really went out of their way to navigate me through the process. Very timely responses and a thoroughly professional service - thank you
Hi Glenn, Thank you for your fantastic review. We look forward to helping you through the rest of the process!
1/5
GoogleWe moved in to a property rented out and fully managed by Linley & Simpson at £1200 per month and due to unforeseen circumstances we asked if we were able to terminate our contract early as we were faced with financial difficulty. I explained that we are in a really tough situation and were told that the landlord has agreed to let us leave early. They informed us that we need to pay them £400.00 in order to leave as this is the “marketing costs”. They reused the same photos as we had only been at the property around 4 months. We were also informed that when they find a new tenant and agree a date, we HAVE to leave 10 days prior to the new tenants move in date but still absolutely liable for the property up until that date. When we did find a new property, we needed to pay rent and deposit up front and it was a little more than expected, I informed Linley and Simpson that I’m in a situation where I am unable to pay. I had stated that both me and my partner are struggling a lot and that if we don’t pay immediately, we will be left with no home to go to. This was relating to the fact that we were having to be out within a week just for the property to be vacant. I expressed that I’m giving more and more money just to end up homeless. Cayley proceeded to respond to me and say “I can push their move in date back but you’re leaving a family with two small children homeless”. I feel that this was unhelpful to say the least, inconsiderate of our situation and just plain rude. Thankfully, we managed to pay the deposit with help from family and was able to keep everything on track. I then receive an email about the check out and deposit thanking us for taking care of the property and handing it back in good condition but proceeded to say that they have been quoted £120.00 for cleaning fees. The cleaning in question was dust and hair around toilet seats and the en suite shower soap residue. I do not know who in their right mind is charging over a 100 pound for this. We were then informed of another quote for oven cleaning which was for an additional amount of £63.00. The email also stated we would be charged for damage caused by “peel and stick tiles in the bathroom” that have apparently caused paint to rip off. 1) those peel and stick tiles were already on the wall from previous tenants, which she failed to compare to the inventory carried out for our tenancy. 2) when we handed the property back, they were still completely flat to the wall. We were also told we are waiting on quotes for the grass to be cut which she said was probably going to cost over £100, the cost of someone to go out and replace 4 light bulbs yet when we moved in 3 did not work. I find it rich that we are being asked to pay all of this money out of our deposit, yet when we moved in, the conservatory light did not work, one tap was basically detached from the sink, the fridge was disgusting, so was the oven and there was chipped paint in the bathroom that we need to fix ?? when I got to the property there was a gaping hole near the front door, I filled this and painted over it! Should that not have been sorted if they’re so in depth with the check outs?? I refuse to line their pockets with anymore money and requested that I am given the keys back as I would rather do it myself for little to no costs incurred, then to lose half of my deposit for things that I believe won’t be fixed.They gave keys back and when we went to the property, the light had been on and the bathroom window was left wide open.This is completely negligent, especially when all of this has stemmed from financial difficulty, which I have made them aware of on more than 5 separate occasions. I’ll be charged for the actions of another tenant, yet who is going to reimburse me when a light has been left on for a week and we’re incurring extra charges!
5/5
GoogleFantastic experience from the team at Linley and Simpson in york. We have to say especially Mel the maintenance manager is absolutely fantastic, it does not Matter what questions you have she will endeavour to find the answer and resolve any worries. She also has a fantastic Personality!!!! She is an asset to the company and a fantastic all round beautiful person
5/5
TrustpilotI recently used Linley & Simpson for…
I recently used Linley & Simpson for the sale of our property in Harrogate. Natasha and the whole team were amazing - keeping us informed every step of the process.
Thank you for your kind words! We’re delighted to hear that Natasha and the team provided you with such a positive experience throughout your property sale. Keeping our clients informed every step of the way is our priority, and it’s wonderful to know that you felt supported throughout the process. If there’s anything more we can do for you in the future, please don’t hesitate to get in touch. Congratulations on the sale of your property in Harrogate!
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