4/5
communication
Ruby was persistent in communication and updates
Agent replied · 30 September 2023
Thanks for your review, Ruby will love your feedback!

Trusted Agent profile · York
★★★★★
2,959 reviews across 2 platforms
2 Low Ousegate, York, YO1 9QU
Linley & Simpson's office in York, at 2 Low Ousegate, is rated 4.6 out of 5 across 2,959 reviews on two platforms, including 803 Google reviews rated 4.4. See how it compares with other estate agents in York.
Every review we hold for the York office, from every platform, shown as written. First names only.
4/5
communication
Ruby was persistent in communication and updates
Thanks for your review, Ruby will love your feedback!
5/5
Thanks Mark and James for all your help for renting my apartment out while I cannot even go to the UK during the Covic.
Thanks Ocean, we're so glad Mark & James were able to help you with your apartment, even during a pandemic, we will do our best to help!
5/5
Kelly was brilliant!
Kelly at Linley & Simpson found tenants for two of my properties.She was brilliant, extremely helpful, informative and easy to reach to when needed, even when on holiday. Thanks for everything!
Thank you Tika , Kelly does love what she does and we are pleased it showed!
5/5
What a wonderful experience I’ve had with Linley and Simpson. I never expected to find the woman showing us around to be so thoughtful, caring and understanding to our needs. Hannah Craven is a real asset to the company and really is striving forward to enhance their already great name. I will always use Linley and Simpson due to her, what a star she is!
5/5
Brilliant staff and branch.
Every member of staff me and my partner were in contact with were always very helpful and super polite. Couldn’t recommend the branch and the team enough. Made the whole process very easy and stress free. Easy five stars.
Thank you so much for your glowing review! We're thrilled to hear that you and your partner had such a positive experience with our team. It's wonderful to know that our staff's helpfulness and politeness made the process easy and stress-free for you.Your recommendation means a lot to us, and we're grateful for your five-star rating. If you ever need further assistance or have any questions, please don't hesitate to reach out. We're here to help, and we look forward to serving you again in the future!
4/5
Professional & on the ball.
During an incredibly stressful process made needlessly more complicated and painful by solicitors the team at L&S (and in particular Ruby) remained professional, helpful and were great at keeping us informed and reassured as things progressed. Hopefully we won't have to move again anytime soon but if & when we do we'll be using Linley & Simpson.
5/5
Friendly and professional service from Georgina
I’ve had the pleasure to deal with Ms Georgina Oddy, who offered a very professional and friendly service, she is also very responsive. The whole process of renting my new home went smoothly and efficiently. Thank you.
Thank you for your lovely review, Estera! It has been a pleasure working with you.
5/5
Brad G was supportive as he took his…
Brad G was supportive as he took his time to leave me a voicemail and letting me know I should call him back and was able to book me in even though I replied his email late due to work issues.
Thank you for taking your time to leave a review. Good luck with your search, and I hope we can find your perfect property.
5/5
Linley and Simpson Pudsey - Sale
Overall Linley and Simpson Pudsey provided a very good service. Jodie Kitchen was particularly helpful, working closely with our solicitor to progress our sale quickly and efficiently, whilst also providing advice and assistance whenever it was required.
5/5
So helpful every step of the way and all information made easy to digest.
Thank you for your kind words! We’re so pleased to hear that you found the process smooth and the information easy to understand. We're always here to help every step of the way!
5/5
All staff we have been in contact with…
All staff we have been in contact with have been really helpful and clear in explaining things. This is our first rented property and everyone has made it as smooth as possible.
Thank you so much for your kind feedback! We’re delighted to hear that our team made your first rental experience as smooth as possible. It’s wonderful to know that everyone was helpful and clear in explaining things to you.
5/5
Excellent service
We were first time buyers and there were a lot of delays on the sale of the house, Ruby made sure everything stayed on track, chasing both solicitors regularly and actually ensured it went through earlier than we thought possible. She kept us in the loop the whole time so we knew exactly what was going on.
5/5
The agent send by the agency
The agent send by the agency, Aiden Hamilton, was really friendly, polite and helpful and was answering all our questions regarding the property that we've seen. Linley and Simpson has the best qualified people. Thank you
Thank you for your wonderful feedback! We're thrilled to hear that Aiden Hamilton provided you with friendly, polite, and helpful service while answering your questions about the property. We take pride in having a qualified team, and your appreciation means a lot to us. If you need any further assistance, feel free to reach out anytime!
5/5
I was able to find a good home thanks to Linley & Simpson. I was very stressed as it was my first time looking for a house in England, but luckily, I met Mr Harry Russell and found a good house. He was very sincere and friendly and seemed to be enjoying his job. Thank you.
Thank you for your kind words. I hope you enjoy your new house
5/5
(Roundhay Branch) We have just signed…
(Roundhay Branch) We have just signed for a house with Linley & Simpson, they have been extremely helpful throughout the process. Jacob was helpful and accommodating while showing us around the property. We are very impressed with how helpful the company has been thus far with tenants needs. Jacob has provided a very personal and friendly service throughout the application process.
5/5
Very helpful
Luke was very helpful and did a great job meeting my flat requirements
5/5
The carpenter who attended is very…
The carpenter who attended is very professional, patient, does the job perfectly as it should, and cleaned up all the leftovers that came from the repair, my experience is great with Lynley and Simpson they have great customer service and strive to satisfy customers to the fullest, I would recommend them to people because they have confidence
Thank you for your kind review and feedback!
5/5
Mark Clayton from Linley & Simpson…
Mark Clayton from Linley & Simpson Harrogate has been a real help in the move process. Appreciate his patience and assistance when showing us our new rental. He was extremely informative about the area and the property itself.
5/5
Nothing but a pleasure. Maja was incredibly polite, respectful, helpful and efficient! Thank you so much
Thanks for your review Zack! We appreciate you taking the time to let us know how well we are doing! Many thanks Salena West Customer Service Manager
5/5
We bought our guest house through Coalters in York, and found them particularly proactive in driving the completion of the sale. We were constantly frustrated with poor service from a conveyancing company and Andrea was at times the only person with any sense of urgency. We would also mention Lauren who steered us to this purchase in the first place. We are very happy to recommend Coalters.
5/5
Had a visit from Rachel for a property…
Had a visit from Rachel for a property inspection. She was very friendly and professional, Rachel took photographs of things she felt could be improved and promised to forward them to our landlord, couldn't ask for more. A lovely lady.
Thank you, it was great to see you both!
1/5
I am a landlord all I can say is anyone…
I am a landlord all I can say is anyone renting there property use a professional letting agents. Not Lindley and Simpson. Messages don’t get passed on,don’t email you back,don’t call you back. Ok for them taking 10%charges for commission and other charges. If they can’t handle the property’s they should not be in business. I was far better when they found me a client and I looked after the property. Their after care is atrocious.
Hi Tarsam, I am sorry you feel this way. Is it possible that you can share your experience with me so I can look into this?Leon GreenCustomer Service Managerleong@linleyandsimpson.co.uk
4/5
Smooth Smooth operation and good communicationoperation and good…
Smooth operation and good communication, but payments from the new tenant have been late twice and I was a little disappointed with the suggested level of rent given large increases to the building management costs and % rent rises across Leeds
We are sorry to hear about this, if you would like to email us feedback@linleyandsimpson.co.uk with further details, we will contact you to discuss.
5/5
Moving Home
Excellent service, cal siswick was very helpful, her communications throughout the purchase was excellent, always kept me informed about everything that was happening,would recommend Linley & Simpson for selling or buying!
Thank you for your kind review, it’s very much appreciated. All the best.- Cal
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