Trusted Agent profile · York
★★★★★
2,959 reviews across 2 platforms
2 Low Ousegate, York, YO1 9QU
Linley & Simpson's office in York, at 2 Low Ousegate, is rated 4.6 out of 5 across 2,959 reviews on two platforms, including 803 Google reviews rated 4.4. See how it compares with other estate agents in York.
Every review we hold for the York office, from every platform, shown as written. First names only.
5/5
TrustpilotI viewed three properties and enquired…
I viewed three properties and enquired about a few more. I always found everyone very helpful and responsive with any information I needed. Chelsea in particular was very friendly and extremely helpful when conducting viewings. I would recommend!
Thanks so much for taking the time to leave a review, it was a pleasure finding you your new home and wish you all the best for the move!
5/5
TrustpilotVery helpful and well organised.
The agency is very good at getting the property ready for letting. They keep you always updated about pending work or certification.One of the most important things is that they can find the next occupier very fast.
Thank you for your positive feedback! We’re pleased to hear that you find our agency effective in preparing properties for letting and keeping you updated on any work or certifications. It’s great to know that we’re also able to find new occupants quickly. If you have any further needs or questions, don’t hesitate to reach out. We're here to assist!
5/5
TrustpilotWill Stipetic
When we have any problems, questions or anything in general Will stipetic has always been there for us and always sorted any problems we have had. Always quick replies and always gets the contractors chased up for us. Thanks will 👍
Many thanks for your kind words James, I’m am glad to be of help!
5/5
TrustpilotA credit to the renewals team
I spoke with John Hanlon today with regards to an issue with my tenancy. He was very helpful and informative and provided me with all the information I needed. It really put my mind at ease with regards to my query.
Hi HeatherThank you so much for your kind words and positive feedback.Always happy to help and I’m glad I was able to put your mind at ease regarding your tenancy.- John
5/5
TrustpilotKirk Marriott: an efficient service
I was shown around a property by Kirk; he met me promptly as arranged and was very polite and friendly in discussing this, and other properties, and in answering all of my questions. An efficient service.
Thank you so much for your review, I am glad your service was great! We hope your viewing went well and look forward to continue helping you in your property search!
5/5
TrustpilotJenny Renick at Linley & Simpson made…
Jenny Renick at Linley & Simpson made my renewals process smooth and stress-free. She was professional, responsive, and ensured I understood each step. I felt well-supported and highly recommend her services
Dear Morteza I really appreciate you taking the time to leave me a review. It was a pleasure assisting you with your tenancy renewal and I’m delighted I was able to reach a compromise you were happy with. All the best - Jenny
5/5
GoogleIt is a good experience to rent a flat. Tom is very efficiently and professionally. I still will choose Linley and Simpson to find a excellent flat!
Thank you for the review, I will pass the feedback on to Tom. I am sure he will be delighted to hear this Leon Green Customer Service Manager
5/5
TrustpilotThe agent Brad G listened to my needs…
The agent Brad G listened to my needs and was very helpful with arranging the house viewing. It was delightful to talk with him and his service is very professional as well. Thank you very much!
It was great talking with you Xiao, we pride ourselves in our professionalism at Linley and Simpson, so it is very nice to get such positive feedback. Your review is much appreciated.
1/5
Trustpilotservice poor and overpriced.i am a…
service poor and overpriced.i am a landlord and they behave if it was their property( I am the owner,not mortgaged)their maintenance department is useless.arrogant ,unattentive,don't answer phone and don't get back.I asked for details of my tenants to inform them and all I get is a gdpr lecture, so I asked for a copy of the lease contract.I left my property with them far too long.their communication is poor.they treat you from a high horse.want to charge me for changing agents.absolute rip off merchants.dont use them.
5/5
GoogleLinley & Simpson are a professional real estate company. The service from the initial listing through to the final sale has been seamless. The dedicated staff have effectively communicated the sales progression process. Cal Siswick at the York office has consistantly kept me upto date and gone above and beyond.I would highly recommend giving them a call for all your Real Estate needs.
Thank you Sally for a great review! We appreciate your feedback. Many thanks Salena West Customer Service Manager
5/5
TrustpilotOutstanding customer service.
I have recently applied for a one bedroom apartment with Linley and Simpson, I really had a great experience with the letting agent Lisa starting from the viewing till the day of the tenancy agreement signature: very professional and supportive!Much appreciated!
Thank you very much Mo for your kind review, I hope you are very happy in your apartment!
4/5
GoogleVery helpful and quick to contact me in response to viewing applications. Jack was extremely prompt, friendly and helpful during viewings :)
Thank you for the review Evie, It is great to hear that our staff in York are catering to all your needs. We appreciate you taking the time to leave a review Leon Green Customer Service Manager
5/5
Trustpilotwork was welldone ...ontime and infull
work was welldone and ...ontime and infull
5/5
TrustpilotVery good communication.
Very good communication.Questions answered or relayed getting back with answers effectively.Approachable and professional.Does a very good job and the employee is focussed on task in hand and finding solutions quickly.No personal jibes or comments.
Thank you for your detailed feedback! We’re thrilled to hear that you experienced very good communication and found our team to be approachable and professional. It’s great to know that our focus on effective solutions and maintaining a respectful environment made a positive impact. If you need any further assistance, please don’t hesitate to reach out!
5/5
TrustpilotEnticing!!
My Viewing at this property was right on time and the agent(Zak) was very helpful and knew exactly how to pitch. He actually is the reason I'm considering the apartment because he has been following up with me.
Really pleased Zak was on time and helpful!
1/5
TrustpilotUnresponsive and indifferent
Never ever had a conclusive experience with them. Inquired on multiple properties in Leeds (late 2023 and currently), never once been responded to. But they don't forget to send spam to my inbox though. Have emailed twice about current property I'm interested in. Not a peep. Don't believe me? Try for yourself. And don't get me started on their video tours that NEVER work. Very discouraging and poor.
5/5
TrustpilotViewing - Amina and Luke
Amina and Luke - were lovely during our first ever viewing, explaining everything and answering all the questions we had, going above and beyond to help us with the application process also. Couldn’t have asked for a better viewing.
Thank you so much for the kind words Maciej and we are thankful for your quick responses during this journey! If you need anything else down the line please do reach out to us!
5/5
TrustpilotExcellent and really quick service from…
Excellent and really quick service from Spencer regarding our new tenancy. He was always available to answer all our queries and were really helpful accross the process. I highly recommend him and once again really impressed with his behaviour and help.
Hi Anurup,Thanks for the positive feedback and kind words. Everyone is busy so I am happy I was able to help resolve the living situation for you and find a suitable apartment for you.Good luck with the move and enjoy the great Dock views from the balcony.Thanks againSpencer
5/5
TrustpilotGreat real estate agency
Linley & Simpson have been great in dealing with and resolving any issues that have arisen during my tenancy. Megan has always been very professional, understanding and always polite, which is very important in customer service.
Hello Nat,Thank you so much for your kind words and for taking the time to leave us a 5-star review! We're thrilled to hear that you've had a positive experience with Linley & Simpson. It's wonderful to know that Megan has been able to assist you professionally and courteously throughout your tenancy. We pride ourselves on delivering excellent customer service, and it’s great to see that reflected in your experience.
1/5
TrustpilotMOULD, USELESS, WITHHOLDING DEPOSIT
Less than 1 star. A nightmare from the start. I was delayed moving into my flat as they were sending in cleaners (the flat had been empty for a month). I got in and there was still black mould on the walls. The mould worsened during my 3 years there to the point where I couldn't use one of the rooms, my belongings were damaged and I had to have surgery to fix a chronic infection that could not heal in this environment. This was reported many times and, aside from 1 proper visit, was treated by asking me to put damp catchers up (which i already did) and painting over it with damp paint. Various times I was expected to pay for plumping and property maintenance because it was an emergency and their plumber hadn't been available. Upon leaving the property i cleaned and scrubbed and left only a small amount of regular wear and tear (from the 3 years I was there). I painted and cleaned up the mould. This was in July. It is not December and I have still not received my deposit back as they are claiming I owe them £110 in cleaning charges. No receipts will be provided and the neighbours to the flat have confirmed no cleaning was undertaken. This is a greedy parasitic company and I will never recommend anyone go through them. Oh, and if you want receipts from my end don't worry I have pictures and screenshots of the full thing.
5/5
Trustpilot5 Star Service
First time using Linley & Simpson and it won’t be the last. Seamless service from to start to finish. Special shout-out to Matthew Baldwin, Kate Ward and Megan Larkin.
Thank you very much for your kind words, we really appreciate the feedback
1/5
TrustpilotCon men
Con menPut me in a flat in January, in Manor Mills in Leeds, where the building has Grenfell style cladding on, didn't make me aware prior to moving in, didn't make me aware that 6 months into a 12 month tenancy that there would be scaffolding put up and sheeting put all the way round the building, while the cladding removal process is still going on, if I'm ever at home during the day, it's not even worth being there as the noise of the drilling and grinding from 8am onwards is absolutely insane and not a condition you should have to live in daily never mind pay over the odds for.My room is on the end of the corridor then which means there is constant work going on, on the external wall from top to bottom as this is where most of the cladding is.I have had to turn down a job on nights as it would be impossible to sleep through the day.Linley & Simpson's solution? £100 a month knocked off the rent and "no lower", it's the human equivalent of a mouse living in a shoe box, by a busy road and they could not care less!Reported to trading standards and the property ombudsman.Be careful when using these clowns!
5/5
TrustpilotThank you!
Lisa helped us secure our new home quickly and efficiently and has been really helpful in the run up and since moving in. Thank you so much! 🙌🏻
Thank you for taking the time to leave some feedback, I’m glad you have had a positive experience.- Lisa
5/5
TrustpilotAlex Jay he take care of my process and…
Alex Jay he take care of my process and I loved the way he handled throughout all.Im happy with Alex customer service.All the best for your future and thanks for Linley and Simpson backend team.
Thank you very much for your review Priya, I’m glad I was able to assist you with your move! I hope you enjoy your new home!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Linley & Simpson York hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near York.
