Linley & Simpson York reviews

★★★★★ 1/5

Trustpilot

As a customer I wouldn't trust Linley & Simpson to save your life

As a customer, I can say the most satisfying part of the whole experience is the fact I am no longer living in one of their managed properties. I can now sleep at night knowing that an unexpected visitor won't walk through my door with unauthorised keys with zero notice trespassing and entering my home, The estate agent has no consideration for their customer's welfare and does not respect their views as to when I first moved into the property they were informed not to use their own keys on the basis that the apartment let was a mezzanine and this offered zero privacy! To my disgust, a contractor was given keys and the agent never communicated with me about this.Furthermore, the management company changed the locks at the apartments and it took months for them to come and issue keys to their tenants for the main building door, the intercom was damaged and people were struggling to get into the building.When I moved into the property I was charged £240 in fees and disgusted that no cleaning was done before the property being let furthermore I have now been charged £150 for cleaning after leaving the property clean myself. In my opinion estate agents should be responsible for footing their own cleaning bill seen so all properties now have to be cleaned before being let due to Covid.The contractual terms for the properties Linley & Simpson let are bad for tenants, they have waivers on damaging your property with their equipment, for example, They breach their own terms and act unprofessionally. I have personally complained to The Property Ombudsman which is available to address issues. Furthermore do not let them allocate their choice of companies as its a Con you end up with inferior companies whilst they make money from referrals.

Prefer · 18 May 2021

★★★★★ 1/5

Trustpilot

Leeds agency

Leeds agency Completely deserve zero stars and to be removed from the property market!Please avoid the company at all costs! They rent dirty, disgusting looking flats claiming that they were clean, they will try to cash in on anything which is the landlords responsibility ie bathroom sealant, new bathroom grout, silver paint peeling of from bathroom taps as they've purchased the cheapest poor quality in the first place. I've experienced them lying to me numerous times, there was a ginger girl making up stories promising to solve the issues in the flat, nothing was ever done, I've documented this and reported the agency for scamming, this agency is full of unprofessional girls talking rubbish in the office, ignoring the tenant, they just carried on with their dirty conversations, uneducated and not very bright on that job position.Your agency has had 3 years to solve these issues, don't you dare try and patronize me now, this is a disgusting fake approach, so no thank you. I will make sure that people know the truth!!!

James · 12 May 2021

★★★★★ 1/5

Trustpilot

Very bad experience

Absolutely the worst letting agents I have ever used, and would give a zero star rating if I could. In my opinion they seem to hold no regard for their tenants. Left me with no heating and hot water for over 6 weeks. I reported a dripping tap in 1st week of Jan and it was still dripping when I left the property, which is on a water meter, at end of March. Other lengthy spells waiting for minor repairs, ending up having to constantly chase for any action. They failed to acknowledge my emailed suggested move out date and an email the following day confirming this date, made absolutely no contact with me either by email or phone for over 2 weeks, which led me to believe this was ok, because surely they would have been in touch to inform me of any problems wouldn't they? After waiting so long for any contact I chased them up to finalise the move out / key drop details, only to be then told that my suggested date was not acceptable as they had been unable to contact the landlord, this consequently then led to me having to pay over 250 pounds extra rent for a property I hadn't lived in for 2 weeks, as I had already signed up on my new home.Maybe other people have had a good experience with this company, but sadly mine was awful and I wouldn't recommend at all to anyone.

Adrian · 6 May 2021

★★★★★ 5/5

Trustpilot

Review

I had the pleasure of getting shown round several properties in Leeds city centre by Amina. She was extremely chatting, friendly and knowledgeable about the properties and the local area. She helped me find a very nice flat and gave me tips on negotiating with the landlord of the property.

Sean · 21 April 2024

★★★★★ 5/5

Trustpilot

Brad G

Brad G. from Linley and Simpson has been amazing in helping me navigate the process of renting a property has been good at finding properties that fit what I’m looking for and organizing viewings. I've really appreciated his help and guidance through this process.

Sowjanya · 8 August 2024

★★★★★ 4/5

Google

Very friendly and efficient service special mention to Andy Grice

Kevin · 27 October 2023

★★★★★ 1/5

Google

Unhelpful, rude staff and constantly ignoring any communication. Never helped with any problems logged, made promises to help with serious safety issues in the property, including an unsecured back door for 18months and never did. Claimed their system wiped all our logged problems from the past 12 months (found out to be a complete lie) and we should resubmit all issues logged or they wouldn't deal with them despite alrwady waiting months for them to fix the issues. Would not recommend. Avoid at all costs. Would give less then 1* if possible

Alice · 25 May 2024

★★★★★ 5/5

Trustpilot

Worthy of Positive Feedback

I rent out my property through Linley & Simpson, and have most recently been dealing with Tom Wilcox (Senior Lettings Negotiator) in relation to my new tenants. Tom has been most helpful in facilitating requests and ensuring that communication between myself and my tenants has been effective. Tom is supportive, responsive and reliable. Worthy of positive feedback.

ANDREW · 7 June 2022

★★★★★ 5/5

Trustpilot

Excellent management company

Linley & Simpson have managed my property for a couple of years now and have always been great with communicating promptly and clearly, handling any issues and keeping the tenants informed. The accounts department are also easy to contact and very helpful.

Cat · 6 September 2024

★★★★★ 1/5

Trustpilot

The worst estate agent that you can…

The worst estate agent that you can imagine and doesn’t worth any stars:I have viewed a house for rent and I declared everything about my family situation being full time carer for my disabled child and I have adverse credit issue and for this reason I have offered to pay 6 months in advance plus the deposit which total £10.015 but I have been told that the landlord wanted a guarantor instead in order to fill the gap of “adverse credit issue”. As everyone knows and I don’t need to be an expert in law; the guarantor is legally responsible for paying the rent or any other issues in the house if the tenant fails to make payment or caused any damages to the house. So in this case a guarantor is an insurance for paying the rent and acting as a legally responsible tenant . So I have provided a guarantor and Linley&Simpson asked me to pay the holding deposit fees (£322) so I can secure the house knowing I have provided everything in regards to adverse credit and family situation and that’s why they asked for guarantor to fill the gap of adverse credit knowing everything will be fine as you can imagine. I have declared about my adverse credit history on the estate agent form that they asked me to fill out. Also I have been asked to fill same form of questions on goodlord form which is AI generated form and had some issues with it as it seems keeps missing the information and keeps sending me emails to fill out things that already filled and asked me to upload documents never heard or know what these documents like “Proof of satisfied adverse credit required”. So I put down I have provided a guarantor and this should be irrelevant. So I phoned the estate agent and told them about this issue and they said not to worry and you can fill whatever you can . I have organised a removal company as there’s only about 3 weeks left to move into the property and started the removal process but I had the shock of my life when I received a phone call from the estate agent telling me that credit check failed and the landlord withdrew the tenancy and on top of that withheld the holding deposit fees (£322) because of failed credit reference. I understand and I know that I have adverse credit history and that’s why I answered yes on the form and that’s why the landlord asked for a guarantor and declined 6 months plus deposit in advance otherwise why would you ask someone to have a guarantor if they have perfect credit history and on a very high income ?! It’s obvious that you only ask for guarantor if you concern about someone not paying loan or rent… etc So if you asked me to provide you with a guarantor for my adverse credit history whatever comes under this term “adverse credit history” and knowing that this guarantor is legally responsible for paying my rent and other issues with renting the property then why in the end withdraw the tenancy and withheld the deposit?! I found it as you may find it very illegal and immoral practice from the estate agent and private landlords to do so and even if someone fails credit check the landlord or estate agent must return the holding deposit according to information about holding deposit fees found on Shelter website. This money (£322) that the estate agent/landlord withheld ( stolen from my family) belongs to someone with a special needs I.e it is a money for a child with disability and this money can do a lot for this disabled child at times where cost of living and everything is rocketing. Just imagine how illegal, immoral and greedy this estate agent and private landlord. The estate agent refused to solve this issue and therefore will take it further and seek legal advice if they still refused to solve this issue. I believe if I provided the estate agent with a guarantor who is legally responsible for paying my rent then I have filed the adverse credit gap. I have 8 years of previous private rent through different estate agents and never failed to pay rent as always paid the rent on time but it seems this is not enough for this estate agent/landlord to take in consideration that 8 years of perfect reference in terms of paying rent on time and no issues of property would give me great credit for that. For this reason I believe there’s a discrimination against me and family here based on disability and other backgrounds. Also there’s a blatant exploitation for my vulnerability as I am full time carer for my disabled son and the estate agent/landlord think I am not able to take this matter further legally because normally people like me are not well enough financially to pay the cost of lawyers and court. This is how these private companies always prey on people’s vulnerability . So everyone in my situation should be aware of these bad practices of such private estate agents and landlords and don’t let them get away with such illegal and immoral practices.

Consumer · 23 May 2024

★★★★★ 1/5

Trustpilot

Rubbish

As a landlord I had two years of full management with these guys. Every six months I asked for an inspection report, I didn’t receive any. Therefore when I moved back into the property, there was cat damage everywhere. Also found packets of cannabis and evidence of smoking, hence yellow walls (was white paint.) The tenant declared she was a non smoker. Recently found out the this letting agent has not informed the energy supplier of change of occupancy.I will not use Lindley & Simpson again ever!

Mark · 23 May 2024

★★★★★ 5/5

Trustpilot

Making moving house a little easier

I recently used the services of this estates agent for my property sale/purchase. I found them friendly, efficient and helpful, particularly Emily who was always pleasant, dealt my queries quickly and kept me up to date. I was highly satisfied and would recommend them.

Ms · 29 August 2023

★★★★★ 5/5

Trustpilot

Professional Customer Focussed Service.

My husband and myself are extremely grateful for the kindness and support Ella has provided, for example she even took the trouble to answer my emails well into the late evening when our internet had been down during the day. Thus enabling our house move to proceed successfully. Thank you again Ella. Hilda and Alan.

Hilda · 27 May 2025

★★★★★ 5/5

Trustpilot

The person named Lea Brear who was the…

The person named Lea Brear who was the senior referencing executive from Linley & Simpson was very helpful. She had patience to explain and correct what ever was not right and explained everything crystal clear. She was a very positive person and really helpful.

Ugyen · 31 July 2024

★★★★★ 5/5

Google

Grant was extremely helpful and arranged around access needs in a kind and considerate manner

Peter · 3 June 2023

★★★★★ 5/5

Trustpilot

Great porperty management

Charlotte Thomson at Linley and Simpson has been excellent in managing the property and turning it around so efficiently. She always kept me in the loop, made routine checks and managed an array of jobs and workmen. She has been worth every penny of the management fee.

Beverley · 7 June 2024

★★★★★ 5/5

Trustpilot

Really happy with the seamless process…

Really happy with the seamless process through out. The speed especially. I was kindly offered to do the final checkout together with Matt Kendrick, he was extremely helpful, open and helped get the fair amount back on our deposit. Thanks L&S, hopefully can rent through you guys again. Cheers!

Floris · 30 April 2024

★★★★★ 5/5

Trustpilot

Quick and helpful

I spoke with Brad G who was really helpful advising on different properties and accommodating a viewing with a variety of different apartments to meet my requirements. He answered all my questions and advised on pricing and availability. He was welcoming to speak to.

S.G · 30 July 2024

★★★★★ 5/5

Trustpilot

Kate Ward of Linley and Simpson…

Kate Ward of Linley and Simpson assisted me well with my needs and made it easier for me to move in to my new home. She’s also responsive to queries. So if you need to find a new home Linley & Simpson will help you well. Thanks again Kate!

Daphne · 29 April 2024

★★★★★ 5/5

Google

Was helped by lovely Chloe, eventhough we were rather early to our viewing of a rental property, she was at the ready with a smile. Answered all my questions and was able to let me know the landlord had agreed to let within hours! Couldn't be happier as a person completely new to the area and with a rental market moving as fast as it is. Thanks a great deal!

Lianne · 1 October 2022

★★★★★ 5/5

Trustpilot

Great Customer Support

Linley and Simpson Sheffield have done a marvellous job looking after a couple of rental properties for me over the years. I'm in the process of selling one and Megan & Kelly in particular have provided great support throughout the process and by answering all my queries without delay.

Andrew · 28 April 2024

★★★★★ 5/5

Trustpilot

It was a good communication between…

It was a good communication between myself and the landlord through the agency. Even though I have not met or ever spoken to the landlord directly, I am excited to move into the property because of the open communication with the agency.

Alexander · 30 August 2024

★★★★★ 5/5

Trustpilot

Team at Linley & Simpson were able to…

Team at Linley & Simpson were able to get my apartment let out really quickly and took care of everything. They were able to find a good quality tenant and were responsive when there were questions or maintenance issues.

UK · 16 October 2024

★★★★★ 5/5

Trustpilot

Our first home!

We have been house hunting for a while now, but Olivia Sterlacchini really helped us find the one. She was a great communicator and kept us in the loop with everything. We can't wait to move into our new home. Thank you!

Sassy · 28 August 2024